Help desk leader vs leader

The differences between help desk leaders and leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk leader and a leader. Additionally, a leader has an average salary of $86,964, which is higher than the $56,781 average annual salary of a help desk leader.

The top three skills for a help desk leader include technical support, troubleshoot and remedy. The most important skills for a leader are customer service, strong time management, and excellent interpersonal.

Help desk leader vs leader overview

	Help Desk Leader	Leader
Yearly salary	$56,781	$86,964
Hourly rate	$27.30	$41.81
Growth rate	10%	10%
Number of jobs	67,740	172,293
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 64%
Average age	42	46
Years of experience	2	2

Help desk leader vs leader salary

Help desk leaders and leaders have different pay scales, as shown below.

	Help Desk Leader	Leader
Average salary	$56,781	$86,964
Salary range	Between $38,000 And $84,000	Between $49,000 And $153,000
Highest paying City	-	Portland, ME
Highest paying state	-	Maine
Best paying company	-	Eli Lilly and Company
Best paying industry	-	-

Differences between help desk leader and leader education

There are a few differences between a help desk leader and a leader in terms of educational background:

	Help Desk Leader	Leader
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 64%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Help desk leader vs leader demographics

Here are the differences between help desk leaders' and leaders' demographics:

	Help Desk Leader	Leader
Average age	42	46
Gender ratio	Male, 67.2% Female, 32.8%	Male, 49.8% Female, 50.2%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.4% American Indian and Alaska Native, 0.4%	Black or African American, 11.9% Unknown, 4.2% Hispanic or Latino, 17.0% Asian, 5.0% White, 61.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	6%

Differences between help desk leader and leader duties and responsibilities

Help desk leader example responsibilities.

Lead a support team in the global transition of a new VPN remote access tool.
Develop within SharePoint and manage the SharePoint environment.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Streamline processes using SharePoint to save department time and money.
Resolve user problems regarding batch processing, twinax and TCP/IP connectivity.
Monitor SLA activity to ensure HD tickets meet the SLA guidelines.

Leader example responsibilities.

Manage UNIX and mainframe systems software staff.
Achieve business metrics and implement WCM tools and processes.
Lead instrument calibration, OOS investigation, change control, deviation documentation to comply with GMP.
Lead a group to help a dog food producer to gain traction in the grocery store channel
Perform diagnostics, lead audits, kaizen events, value stream mapping, PDCA teams and employee involvement.
Lead in PTA efforts to recognize school staff by planning events and organize and plan monthly appreciation gifts.

Help desk leader vs leader skills

Common help desk leader skills

Technical Support, 8%
Troubleshoot, 6%
Remedy, 6%
Help Desk, 5%
Desk Support, 5%
Customer Satisfaction, 5%

Common leader skills

Customer Service, 14%
Strong Time Management, 9%
Excellent Interpersonal, 7%
PET, 6%
Digital Transformation, 6%
Work Ethic, 5%