Help desk leader vs senior help desk

The differences between help desk leaders and senior help desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk leader and a senior help desk. Additionally, a help desk leader has an average salary of $56,781, which is higher than the $31,318 average annual salary of a senior help desk.

The top three skills for a help desk leader include technical support, troubleshoot and remedy. The most important skills for a senior help desk are home health, patients, and care plan.

Help desk leader vs senior help desk overview

	Help Desk Leader	Senior Help Desk
Yearly salary	$56,781	$31,318
Hourly rate	$27.30	$15.06
Growth rate	10%	10%
Number of jobs	67,740	27,353
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 36%
Average age	42	42
Years of experience	2	2

Help desk leader vs senior help desk salary

Help desk leaders and senior help desks have different pay scales, as shown below.

	Help Desk Leader	Senior Help Desk
Average salary	$56,781	$31,318
Salary range	Between $38,000 And $84,000	Between $21,000 And $46,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between help desk leader and senior help desk education

There are a few differences between a help desk leader and a senior help desk in terms of educational background:

	Help Desk Leader	Senior Help Desk
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	Stanford University	New York University

Help desk leader vs senior help desk demographics

Here are the differences between help desk leaders' and senior help desks' demographics:

	Help Desk Leader	Senior Help Desk
Average age	42	42
Gender ratio	Male, 67.2% Female, 32.8%	Male, 41.2% Female, 58.8%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.4% American Indian and Alaska Native, 0.4%	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between help desk leader and senior help desk duties and responsibilities

Help desk leader example responsibilities.

Lead a support team in the global transition of a new VPN remote access tool.
Develop within SharePoint and manage the SharePoint environment.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Streamline processes using SharePoint to save department time and money.
Resolve user problems regarding batch processing, twinax and TCP/IP connectivity.
Monitor SLA activity to ensure HD tickets meet the SLA guidelines.

Senior help desk example responsibilities.

Manage and maintain a VMWare virtual server environment.
Negotiate, manage and maintain SLA's with various vendors.
Manage customer expectations by ensuring applications are support to agree SLA's.
Manage system from PC's and POS to keep them running smooth and update.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Provide VPN access, virus removals, file restores, mapping drives and printers plus a variety of other issues.

Help desk leader vs senior help desk skills

Common help desk leader skills

Technical Support, 8%
Troubleshoot, 6%
Remedy, 6%
Help Desk, 5%
Desk Support, 5%
Customer Satisfaction, 5%

Common senior help desk skills

Home Health, 10%
Patients, 9%
Care Plan, 6%
Technical Support, 6%
RUN Errands, 5%
General Assistance, 4%