Hub associate vs customer care associate

Differences between hub associate and customer care associate duties and responsibilities

Hub associate example responsibilities.

• Manage and calculate daily cash deposits and prepare daily payroll ledgers.
• Set up missions for FSR to train military once system is installed.
• Create PowerPoint presentation used for aerostat training in OIF and help develop the training program.
• Test new Google applications and train operators on implementation using Chromebooks.
• Coordinate with doctors and register nurses to develop respiratory care plans for patients and provide necessary health education training.
• Process, execute quality control, and assist with the shipment of DVD'S.
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Customer care associate example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
• Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
• Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
• Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.