Hub associate vs customer service senior associate

Differences between hub associate and customer service senior associate duties and responsibilities

Hub associate example responsibilities.

• Manage and calculate daily cash deposits and prepare daily payroll ledgers.
• Set up missions for FSR to train military once system is installed.
• Create PowerPoint presentation used for aerostat training in OIF and help develop the training program.
• Test new Google applications and train operators on implementation using Chromebooks.
• Coordinate with doctors and register nurses to develop respiratory care plans for patients and provide necessary health education training.
• Process, execute quality control, and assist with the shipment of DVD'S.
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Customer service senior associate example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Receive and process payments on POS system and MPOS systems.
• Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
• Research and resolve patient inquiries concerning Medicare coverage.
• Help troubleshoot when technical problems arouse.
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