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The differences between inbound sale representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an inbound sale representative, becoming an associate customer service representative takes usually requires 6-12 months. Additionally, an inbound sale representative has an average salary of $46,054, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for an inbound sale representative include excellent interpersonal, customer service and mutual funds. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Inbound Sale Representative | Associate Customer Service Representative | |
| Yearly salary | $46,054 | $35,215 |
| Hourly rate | $22.14 | $16.93 |
| Growth rate | 5% | -4% |
| Number of jobs | 118,186 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 35% |
| Average age | 46 | 40 |
| Years of experience | 8 | 12 |
An inbound sales representative is in charge of securing sales by responding to calls and correspondence from clients, ensuring efficiency and customer satisfaction. They may arrange appointments, answer inquiries, offer products and services, and discuss product specifications. There are also instances where they must perform follow-up calls on outbound transactions, process payments, or establish billing plans in adherence to the company's policies and regulations. Furthermore, an inbound sales representative must address issues and concerns from clients, resolving them promptly and efficiently.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Inbound sale representatives and associate customer service representatives have different pay scales, as shown below.
| Inbound Sale Representative | Associate Customer Service Representative | |
| Average salary | $46,054 | $35,215 |
| Salary range | Between $27,000 And $75,000 | Between $26,000 And $46,000 |
| Highest paying City | Boston, MA | Washington, DC |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Altice USA | Deutsche Bank |
| Best paying industry | - | Finance |
There are a few differences between an inbound sale representative and an associate customer service representative in terms of educational background:
| Inbound Sale Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | University of Southern California | - |
Here are the differences between inbound sale representatives' and associate customer service representatives' demographics:
| Inbound Sale Representative | Associate Customer Service Representative | |
| Average age | 46 | 40 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |