Inbound sale representative vs customer account representative

The differences between inbound sale representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an inbound sale representative, becoming a customer account representative takes usually requires 6-12 months. Additionally, an inbound sale representative has an average salary of $46,054, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for an inbound sale representative include excellent interpersonal, customer service and mutual funds. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Inbound sale representative vs customer account representative overview

	Inbound Sale Representative	Customer Account Representative
Yearly salary	$46,054	$36,138
Hourly rate	$22.14	$17.37
Growth rate	5%	-4%
Number of jobs	118,186	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 46%
Average age	46	40
Years of experience	8	12

What does an inbound sale representative do?

An inbound sales representative is in charge of securing sales by responding to calls and correspondence from clients, ensuring efficiency and customer satisfaction. They may arrange appointments, answer inquiries, offer products and services, and discuss product specifications. There are also instances where they must perform follow-up calls on outbound transactions, process payments, or establish billing plans in adherence to the company's policies and regulations. Furthermore, an inbound sales representative must address issues and concerns from clients, resolving them promptly and efficiently.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Inbound sale representative vs customer account representative salary

Inbound sale representatives and customer account representatives have different pay scales, as shown below.

	Inbound Sale Representative	Customer Account Representative
Average salary	$46,054	$36,138
Salary range	Between $27,000 And $75,000	Between $27,000 And $46,000
Highest paying City	Boston, MA	San Ramon, CA
Highest paying state	Massachusetts	Alaska
Best paying company	Altice USA	Dairy Farmers of America
Best paying industry	-	Finance

Differences between inbound sale representative and customer account representative education

There are a few differences between an inbound sale representative and a customer account representative in terms of educational background:

	Inbound Sale Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	University of Southern California	-

Inbound sale representative vs customer account representative demographics

Here are the differences between inbound sale representatives' and customer account representatives' demographics:

	Inbound Sale Representative	Customer Account Representative
Average age	46	40
Gender ratio	Male, 46.4% Female, 53.6%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between inbound sale representative and customer account representative duties and responsibilities

Inbound sale representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Succeed at inbound sales role utilizing quick rapport building talent while upselling customers.
Create excellent customer service skills and multitasking, by providing professional, reliable customer service in a fast-pace working environment.
Perform adjustments to customers accounts in the CSG and Comtrac database.
Influence and sell CDV and CHSI to new and existing customers.
Meet customers needs and upselling by offering additional products and services base on discovery questions.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Inbound sale representative vs customer account representative skills

Common inbound sale representative skills

Excellent Interpersonal, 21%
Customer Service, 10%
Mutual Funds, 9%
Excellent Organizational, 9%
Data Entry, 5%
Customer Inquiries, 5%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Inbound Sale Representative
Inbound Sale Representative vs Customer Account Representative

Updated January 8, 2025

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