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The differences between inbound sale representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an inbound sale representative, becoming a customer support representative takes usually requires 6-12 months. Additionally, an inbound sale representative has an average salary of $46,054, which is higher than the $37,404 average annual salary of a customer support representative.
The top three skills for an inbound sale representative include excellent interpersonal, customer service and mutual funds. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Inbound Sale Representative | Customer Support Representative | |
| Yearly salary | $46,054 | $37,404 |
| Hourly rate | $22.14 | $17.98 |
| Growth rate | 5% | -4% |
| Number of jobs | 118,186 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 50% |
| Average age | 46 | 40 |
| Years of experience | 8 | 12 |
An inbound sales representative is in charge of securing sales by responding to calls and correspondence from clients, ensuring efficiency and customer satisfaction. They may arrange appointments, answer inquiries, offer products and services, and discuss product specifications. There are also instances where they must perform follow-up calls on outbound transactions, process payments, or establish billing plans in adherence to the company's policies and regulations. Furthermore, an inbound sales representative must address issues and concerns from clients, resolving them promptly and efficiently.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Inbound sale representatives and customer support representatives have different pay scales, as shown below.
| Inbound Sale Representative | Customer Support Representative | |
| Average salary | $46,054 | $37,404 |
| Salary range | Between $27,000 And $75,000 | Between $29,000 And $47,000 |
| Highest paying City | Boston, MA | Boston, MA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Altice USA | University of California, Berkeley |
| Best paying industry | - | Finance |
There are a few differences between an inbound sale representative and a customer support representative in terms of educational background:
| Inbound Sale Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | University of Southern California | - |
Here are the differences between inbound sale representatives' and customer support representatives' demographics:
| Inbound Sale Representative | Customer Support Representative | |
| Average age | 46 | 40 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |