Inbound sale representative vs phone representative

The differences between inbound sale representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an inbound sale representative, becoming a phone representative takes usually requires 6-12 months. Additionally, an inbound sale representative has an average salary of $46,054, which is higher than the $42,827 average annual salary of a phone representative.

The top three skills for an inbound sale representative include excellent interpersonal, customer service and mutual funds. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Inbound sale representative vs phone representative overview

	Inbound Sale Representative	Phone Representative
Yearly salary	$46,054	$42,827
Hourly rate	$22.14	$20.59
Growth rate	5%	-4%
Number of jobs	118,186	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	High School Diploma, 37%
Average age	46	40
Years of experience	8	12

What does an inbound sale representative do?

An inbound sales representative is in charge of securing sales by responding to calls and correspondence from clients, ensuring efficiency and customer satisfaction. They may arrange appointments, answer inquiries, offer products and services, and discuss product specifications. There are also instances where they must perform follow-up calls on outbound transactions, process payments, or establish billing plans in adherence to the company's policies and regulations. Furthermore, an inbound sales representative must address issues and concerns from clients, resolving them promptly and efficiently.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Inbound sale representative vs phone representative salary

Inbound sale representatives and phone representatives have different pay scales, as shown below.

	Inbound Sale Representative	Phone Representative
Average salary	$46,054	$42,827
Salary range	Between $27,000 And $75,000	Between $26,000 And $68,000
Highest paying City	Boston, MA	Norco, CA
Highest paying state	Massachusetts	California
Best paying company	Altice USA	Press Ganey
Best paying industry	-	Health Care

Differences between inbound sale representative and phone representative education

There are a few differences between an inbound sale representative and a phone representative in terms of educational background:

	Inbound Sale Representative	Phone Representative
Most common degree	Bachelor's Degree, 38%	High School Diploma, 37%
Most common major	Business	Business
Most common college	University of Southern California	-

Inbound sale representative vs phone representative demographics

Here are the differences between inbound sale representatives' and phone representatives' demographics:

	Inbound Sale Representative	Phone Representative
Average age	46	40
Gender ratio	Male, 46.4% Female, 53.6%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between inbound sale representative and phone representative duties and responsibilities

Inbound sale representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Succeed at inbound sales role utilizing quick rapport building talent while upselling customers.
Create excellent customer service skills and multitasking, by providing professional, reliable customer service in a fast-pace working environment.
Perform adjustments to customers accounts in the CSG and Comtrac database.
Influence and sell CDV and CHSI to new and existing customers.
Meet customers needs and upselling by offering additional products and services base on discovery questions.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Inbound sale representative vs phone representative skills

Common inbound sale representative skills

Excellent Interpersonal, 21%
Customer Service, 10%
Mutual Funds, 9%
Excellent Organizational, 9%
Data Entry, 5%
Customer Inquiries, 5%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

Inbound Sale Representative vs. similar jobs

Inbound Sale Representative related careers

Inbound Sale Representative related jobs

Inbound Sale Representative jobs by location

Zippia Careers
Executive Management Industry
Inbound Sale Representative
Inbound Sale Representative vs Phone Representative

Updated January 8, 2025

Browse executive management jobs