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Inbound sale representative vs retention representative

The differences between inbound sale representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an inbound sale representative, becoming a retention representative takes usually requires 6-12 months. Additionally, a retention representative has an average salary of $50,753, which is higher than the $46,054 average annual salary of an inbound sale representative.

The top three skills for an inbound sale representative include excellent interpersonal, customer service and mutual funds. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Inbound sale representative vs retention representative overview

Inbound Sale RepresentativeRetention Representative
Yearly salary$46,054$50,753
Hourly rate$22.14$24.40
Growth rate5%-4%
Number of jobs118,186220,352
Job satisfaction--
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 37%
Average age4640
Years of experience812

Inbound sale representative vs retention representative salary

Inbound sale representatives and retention representatives have different pay scales, as shown below.

Inbound Sale RepresentativeRetention Representative
Average salary$46,054$50,753
Salary rangeBetween $27,000 And $75,000Between $40,000 And $63,000
Highest paying CityBoston, MASan Francisco, CA
Highest paying stateMassachusettsCalifornia
Best paying companyAltice USAForward
Best paying industry-Technology

Differences between inbound sale representative and retention representative education

There are a few differences between an inbound sale representative and a retention representative in terms of educational background:

Inbound Sale RepresentativeRetention Representative
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 37%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern California-

Inbound sale representative vs retention representative demographics

Here are the differences between inbound sale representatives' and retention representatives' demographics:

Inbound Sale RepresentativeRetention Representative
Average age4640
Gender ratioMale, 46.4% Female, 53.6%Male, 38.5% Female, 61.5%
Race ratioBlack or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between inbound sale representative and retention representative duties and responsibilities

Inbound sale representative example responsibilities.

  • Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
  • Succeed at inbound sales role utilizing quick rapport building talent while upselling customers.
  • Create excellent customer service skills and multitasking, by providing professional, reliable customer service in a fast-pace working environment.
  • Perform adjustments to customers accounts in the CSG and Comtrac database.
  • Influence and sell CDV and CHSI to new and existing customers.
  • Meet customers needs and upselling by offering additional products and services base on discovery questions.
    • Show more

Retention representative example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Inbound sale representative vs retention representative skills

Common inbound sale representative skills
  • Excellent Interpersonal, 21%
  • Customer Service, 10%
  • Mutual Funds, 9%
  • Excellent Organizational, 9%
  • Data Entry, 5%
  • Customer Inquiries, 5%
Common retention representative skills
  • Product Knowledge, 22%
  • Customer Service, 15%
  • Outbound Calls, 7%
  • CSG, 5%
  • Customer Retention, 4%
  • Customer Accounts, 4%

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Updated January 8, 2025

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