Information technology analyst jobs in Douglasville, GA

Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As a member of IT, you will work closely with the teams of business liaisons, business analysts, and other IT staff as needed for requirements gathering, understanding business priorities, and executing given tasks. This role is pivotal in bridging the gap between business needs and technology solutions, ensuring sales and service processes are optimized and aligned with best practices, and supporting the company's Microsoft Dynamics 365 implementation journey. The individual must work effectively with others and have a team-first attitude. Primary Responsibilities: Collaborate with stakeholders across sales and service teams, procurement, operations, and IT to elicit, analyze, and document business requirements. Map current processes, identify gaps, and recommend improvements leveraging Dynamics 365 capabilities. Translate business requirements into functional specifications. Work closely with technical teams to design, configure, and test Dynamics 365 solutions that meet business objectives. Participate in the end-to-end implementation lifecycle of sales and service projects, including system configuration, data migration, user acceptance testing, and go-live activities. Develop user documentation and deliver training sessions to ensure smooth adoption of new processes and systems. Act as a liaison between business users and IT, facilitating clear communication and managing expectations throughout the project lifecycle. Monitor post-implementation performance, gather feedback, and propose enhancements to maximize the value of Dynamics 365 investments in the sales and service space. Experience with other Dynamics 365 and Azure-related platforms and products, such as Power BI and PowerApps. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you must be highly organized, have proven experience as a Functional Analyst or Business Analyst, and a strong understanding of finance practices and processes. You should be familiar with Dynamics 365 Finance, Supply Chain, and/or Customer Engagement modules, and hands-on involvement in implementation is heavily preferred. The ability to both take direction and work with minimal supervision is required for this position as well. Education/Experience: Bachelor's degree in Business Administration, Information Systems, or a related field Required Qualifications/Skills: Must be highly organized with the ability to set priorities and be a team player with a team-first attitude Proven experience as a Functional Analyst or Business Analyst in sales and service, customer-centric areas or ERP projects Strong understanding of sales and service practices and processes Familiarity or experience with Dynamics 365 Finance and/or Customer Engagement modules is preferred Hands-on involvement in full-cycle Microsoft Dynamics 365 implementation (particularly Customer Engagement, Customer Insights, Supply Chain, Finance, or related modules) is also preferred Familiarity with Microsoft Dynamics 365 platform Proficiency in process mapping, requirements documentation, and solution design Experience with data analysis and reporting tools is a plus Proven abilities to take initiative and be innovative Proactive in learning and highly self-motivated Demonstrates commitment to customer satisfaction and ability to work in a collaborative team environment Excellent organizational and project management abilities Exceptional interpersonal, verbal, and written communication skills along with strong analytical skills required Must be able to comprehend, speak and write the English language Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

first PRO360 is seeking an HRIS Administrator for a 1-3 month contract to assist with a software implementation. **NO C2C candidates** Only LOCAL candidates will be considered. Scope: Company is transitioning from UKG to Workday. We need to ensure data and documentation are properly loaded into Workday. The ideal candidate will have basic HRIS experience, as well as someone who has general systems and technical experience with Workday. Location: Atlanta GA (Buckhead area) In office: Mon, Tues, Thurs (2 remote days)

We are building a team to drive a merger & acquisition! Please apply today if you are looking to make an impact + join a like-minded group of individuals. Sr Business Analyst Duration: Long-term/extending contract Pay: Targeting between 50-55/hour Location: 3-4 days onsite in ATL The Senior Business Analyst will play a critical role in bridging our business needs with the entire technical solutions team. This position is responsible for analyzing complex business processes, gathering requirements, and delivering actionable insights that drive strategic decisions and operational improvements. Core Responsibilities: o Business Analysis & Strategy: Evaluate business strategies and identify opportunities for improvement in efficiency, productivity, and profitability. o Requirements Gathering: Collect, document, and manage business and functional requirements throughout the project lifecycle. o Solution Design: Translate business needs into technical specifications and collaborate with IT teams to design and implement solutions. o Stakeholder Management: Act as a liaison between business units and technical teams, ensuring alignment and clear communication. o Process Improvement: Conduct gap analysis, benchmarking, and recommend process optimization strategies. o Testing & Implementation: Support testing phases, validate solutions, and assist in successful rollouts. o Reporting & Documentation: Prepare detailed reports, dashboards, and presentations for senior leadership. Must Haves: 5+ years of experience in an IT Business Analyst role Ability to write complex BRD, TRDs, and Agile artifacts Experience with SaaS/software migrations preferred Executive presence and ability to speak to non-technical audiences Plusses: Experience with M&A (mergers and acquisitions) Experience with Smartsheet

For more details, please connect with Afra Aleem at ************ Ext 112 or email her at ******************* **Local to Georgia candidate required** Job Title: Senior Systems Analyst Duration: 06 Months Start Date: ASAP Location: Atlanta, GA 30334 (Hybrid) Position Type: Contract Interview Type: In person/Webcam Department: Dept. of Administrative Services Required Skills: Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams (10 Years) Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including: Understanding of Windows Client and Windows Server in production environments. Configuration of Windows Infrastructure via Group Policy and/or scripts. Adept at using Powershell to automate and execute tasks. Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP. Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus. 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects. 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes. 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus. Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently. Experience in coordinating with third-party technical support vendors. Proficiency in creating and maintaining technical documentation. Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable. Solid understanding of IT service management and ITIL best practices is a plus. Track record of continuous learning and adapting to new technologies. V Group Inc. is a New Jersey-based IT Services and Products company, strategically organized into multiple business units: Public Sector, Enterprise Solutions, Ecommerce, and Digital. Within our Public Sector unit, we specialize in delivering IT Professional Services to Federal, State, and Local governments. We hold multiple contracts across 30+ states across US, which include NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, MN, NM, VT, and WA. If you're considering a career opportunity with V Group or exploring a partnership, I welcome you to reach out to me with any questions about our services and the unique advantages we offer to consultants. And please feel free to share my contact information with others who may benefit from connecting with us. Website: ************************************** LinkedIn: ***************************************** Facebook: ********************************* Twitter: *********************************

GIS Analyst III Start: January 12, 2026 End: December 31, 2027 Schedule: Full-time, Onsite A senior-level GIS Analyst III is needed to lead high-impact geospatial initiatives and elevate enterprise-wide GIS capabilities. This role will drive advanced GIS methodologies, enhance data accuracy, and support strategic decision-making across the organization. The ideal candidate brings deep technical expertise, leadership experience, and the ability to collaborate with stakeholders at all levels. Key Responsibilities Lead and deliver complex GIS initiatives, ensuring the effective use of geospatial data for business operations and strategic planning. Develop and implement advanced GIS tools, workflows, and analytical methods. Engage directly with senior business and technical stakeholders to define project requirements and present technical recommendations. Serve as a subject matter expert for GIS best practices, standards, and enterprise data governance. Mentor and provide technical guidance to other GIS team members. Collaborate with external vendors, partners, and consultants on specialized projects. Ensure GIS strategies and solutions align with organizational objectives. Required Qualifications 5+ years of experience in GIS or a closely related field. Master's degree in Geographic Information Systems or a related discipline. Expert-level proficiency with leading GIS software platforms (e.g., ESRI products). Proven experience leading high-visibility GIS initiatives. Strong communication and stakeholder engagement skills.

My client is seeking an experienced and motivated IT Operations Manager to join their growing team. In this position, you will report directly to the IT Director and play a key role in shaping the IT Operations across the US and Canada. Key Responsibilities: Manage and coordinate IT Operational Staff throughout the US and Canada. Establish and build our IT Operations Team. Collaborate closely with the IT Director, Director of IT Development, IT Operations Manager LATAM, and Group IT Operations Director in Europe. Oversee the management and distribution of Service Desk tickets (Levels 1, 2, and 3). Handle hardware procurement, setup, and decommissioning. Ensure all IT assets are accurately recorded in Jira Asset Manager. Manage projects and track progress using Jira. Maintain thorough documentation of all processes in Confluence, ensuring adherence to global IT operational policies. Participate in mergers and acquisitions across the US & Canada. Required Skills & Experience: Proven experience in team management, escalation management, and service provider management. Strong background in order, invoice, and license management. Skilled in central consolidation of IT projects and understanding project interdependencies. Experience implementing corporate guidelines and ISO processes. Completed degree in Computer Science or comparable training/experience. Managerial experience in IT support and infrastructure. Demonstrated ability in project management and leading teams. Strong communication and teamwork skills with a hands-on approach. Broad IT operations knowledge, with experience in Microsoft RDP, Azure, Networking, and Atlassian Jira. If this role looks of interest and you're currently looking for your next opportunity, then please send your CV and call for more information. This is a fantastic client, and they are looking to get someone on board ASAP.

Job Title IT Technical Support Technician Department Information Technology Employment Type Contract Assignment Dates January 2, 2026 through May 1, 2026 Four month contract Job Summary The IT Technical Support Technician provides high quality technical and customer support for onsite and remote users. This role focuses on Tier II support for corporate laptop environments, office IT infrastructure, and end user technologies while delivering an excellent customer experience across all levels of the organization. Key Responsibilities Provide excellent customer service to all internal users Deliver Tier II technical support for corporate laptop infrastructure supporting both onsite and remote users Install, maintain, troubleshoot, and upgrade laptop hardware and software Perform laptop imaging and deployment Provide remote support using tools such as RDP and AnyDesk Support Microsoft Windows 11, Outlook, Office 365, and Microsoft Teams Support office IT infrastructure including workstations, conference rooms, AV equipment, and select network components Provide onboarding and offboarding support including hardware setup, access provisioning, and equipment recovery Deliver white glove support to executives, VIPs, and senior leadership Provide day to day technical support via walk ups, support tickets, email, instant messaging, and phone Track, follow up, and resolve support requests in a timely manner Manage and support a ticketing queue including ticket documentation and prioritization Contribute to knowledge transfer activities and internal knowledge base documentation Support large meetings, all hands sessions, town halls, and internal events Assist with internal asset management and inventory tracking Help process purchase orders and coordinate with procurement and accounting teams for ordering, shipping, and invoicing Manage and maintain user access accounts and configure hardware as part of onboarding and offboarding workflows Provide facilities related IT support including building systems, telecom vendors, network infrastructure, internet service providers, and conference room audio visual equipment Support internal IT initiatives and project based work as assigned Perform additional duties as needed based on business needs Minimum Qualifications • Bachelor's degree in computer science or a related technical field • Three or more years of IT technical support experience • Strong proficiency in written and verbal English communication • Ability to clearly explain technical concepts to both technical and non technical users Areas of Expertise Required • Strong understanding of corporate IT infrastructure and end user technology environments • Experience supporting Windows, mac OS, and Linux operating systems including Ubuntu • Hands on experience supporting audio visual and conferencing technologies

Unifi is the nation's largest aviation services provider, with over 40K team members and a global footprint spanning over 230 airports in the U.S., Canada, and the UK & Ireland. We deliver reliable, high-quality aviation services in partnership with some of the world's leading airlines. At Unifi, you'll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do. We're seeking a Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization. Key Responsibilities: Lead IT service desk and support teams; drive operational excellence and user satisfaction Manage IT hardware and software procurement, licensing, and inventory Oversee incident, request, and problem management using ITIL best practices Maintain service SLAs and lead continuous improvement initiatives Collaborate with cross-functional teams to align IT support with business goals Monitor vendor performance and ensure contract compliance What You Bring: 8+ years of IT operations or support experience; 3+ years in leadership Experience managing IT asset procurement and lifecycle Strong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL framework Excellent communication, leadership, and vendor management skills Bachelor's in IT, Business, or related field (Master's or certifications a plus) Why Join Us? Impactful leadership role in a growing IT organization Competitive compensation and benefits Opportunities for innovation and automation Collaborative and inclusive culture Unifi Aviation, LLC. is an Equal Opportunity Employer.

Splunk SOC Analyst 1, 2 and 3(on-call, as needed for shift coverage ) US Citizenship Required. We are seeking Security Operations Analysts, Tier 1, 2 and3 - flex resources to fill-in for our full-time staff, as needed for shift coverage in our 24x7 SOC operations. This is ideal for someone working a full-time job who is looking to pick up extra shifts. Potential shifts are as follows: Weekdays (M-F): 1st shift 8 am-4 pm 2nd shift 4 pm -12 am 3rd shift 12 am-8 am Weekends (Saturday/Sunday-starts Friday at midnight): 4th shift: 12 am -12 pm 5th shift: 12 pm -12 am-hands over to 3rd shift Sunday night/Monday morning ______________________________________________________________ The SA3 is the final level of internal escalation for incident response on the MDR Operations team. As a Security Analyst Level 3 in the TekStream Managed Detection and Response (MDR) environment, they act as a liaison between security operations and engineering to advance our practice and drive us towards growth. There is a particular emphasis on the ability to identify Indicators of Compromise (IOC) and correctly recommend remediation; productively, efficiently, and with a high degree of accuracy. This core skillset is extended to include the guidance of SA2 and SA1 incident response. Related is the ability to leverage the technologies that are central to the TekStream MDR solution. Role Responsibilities Lead the response to escalated security incidents, providing advanced analysis and mitigation strategies. Mentor and guide SA2 and SA1 in incident response procedures and techniques. Conduct in-depth analysis of security incidents to understand the root cause and impact. Collaborate with cross-functional teams to coordinate and execute incident containment and eradication. Communication of threats and recommended remediation with customer Points of Contact (POC). Develop and maintain incident response playbooks to ensure consistency in handling incidents. Assist in the continuous improvement of security monitoring and detection capabilities. Participate in on-call rotations to provide 24/7 incident response support. Conduct post-incident reviews to identify lessons learned and areas for improvement. Stay abreast of the latest cybersecurity threats, vulnerabilities, and industry best practices. Work closely with customers and internal teams to provide expert guidance on security-related matters.

TRC Talent Solutions is currently looking to fill a contract position with a company located in Marietta. This is an ongoing contractual position Monday-Friday 8-5pm. The ideal candidate will have prior hardware installation technician experience installing and configuring desktops, laptops, servers, printers, network devices, etc. Key Responsibilities: Hardware Installation: Install, configure, and deploy various IT hardware including desktops, laptops, servers, printers, network devices (routers, switches), and other peripherals. Troubleshooting: Diagnose hardware issues and perform repairs or replacements as necessary. Troubleshoot connectivity issues and ensure optimal performance of installed hardware. Maintenance and Upgrades: Conduct routine maintenance tasks such as cleaning, firmware updates, and hardware upgrades to ensure systems are operating at peak performance levels. Documentation: Maintain accurate records of hardware inventory, installations, repairs, and configurations. Document procedures and technical specifications for reference purposes. Compliance and Security: Ensure compliance with organizational policies, procedures, and security protocols during installations and maintenance activities. Implement security measures to protect hardware from unauthorized access or damage. Customer Support: Provide technical support and guidance to end-users regarding hardware issues. Assist with user training on proper usage of hardware devices. Qualifications: Proven experience as an IT Hardware Installation Technician or similar role. Solid understanding of computer hardware systems, components, and peripherals. Proficiency in hardware installation, configuration, and troubleshooting. Familiarity with networking concepts and protocols. Ability to lift and move heavy equipment safely. Excellent problem-solving skills and attention to detail. Please no C2C candidates and candidates must live in the Atlanta area.

Immediate need for a talented Information Security Analyst - Lead . This is a 09+ months contract opportunity with long-term potential and is located in Atlanta,GA(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93807 Pay Range: $68 - $68.61/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Act as a liaison between cybersecurity metric owners, data engineers, and governance teams to ensure accurate and timely metric development. Facilitate metric working sessions to define metric name, definition, calculation, system of record, and critical data elements (CDEs). Support the documentation and validation of metric logic and data lineage. Coordinate and lead standing meetings to provide updates, manage timelines, and escalate blockers or data challenges. Review and validate data quality and completeness of metric inputs in coordination with data engineers. Support the development of root cause commentary and trend analysis for metrics that breach established thresholds. Partner with control and process owners to align metrics with applicable frameworks (e.g., NIST CSF, CIS, FFIEC). Prepare clear, concise executive-level summaries and presentations on metric performance and risk trends. Maintain oversight of multiple metrics in different stages of the build lifecycle, ensuring governance and consistency. Contribute to continuous improvement of the metrics program, including standardization, automation, and data quality enhancements. Key Requirements and Technology Experience: Key Skills;Metrics governance/Risk Metrics/Performance Metrics . Bachelor's degree or five years of related experience or an equivalent combination of education and experience In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.) Understands foundational concepts of other related professional disciplines. Experience managing small projects Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders. Ability to provide direction and mentor less experienced teammates Strong organizational skills with the ability to manage multiple priorities simultaneously. Excellent written and verbal communication skills, including experience drafting executive summaries. Proficiency in Microsoft Excel, PowerPoint, and collaboration tools (e.g., Teams, SharePoint). 5-7 years of experience in cybersecurity, risk management, technology project coordination, or data analytics. Familiarity with cybersecurity domains (e.g., vulnerability management, DLP, IAM, cloud security, incident management). Working knowledge of risk and performance metric design, including KRIs, KPIs, and operational indicators. Experience gathering and documenting business requirements and translating them into actionable data or metric logic. Basic understanding of SQL or ability to read data dictionaries and data mappings. Exposure to cyber control frameworks such as NIST CSF, ISO 27001, or CIS. Exposure to Agile or iterative project delivery methods. Cybersecurity/Risk management Vulnerability management Stakeholder engagement . Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Necessary Skills and Qualifications: 10+ years of IT experience. Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams. Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including: Understanding of Windows Client and Windows Server in production environments. Configuration of Windows Infrastructure via Group Policy and/or scripts. Adept at using Powershell to automate and execute tasks. Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP. Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus. 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects. 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes. 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus. Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently. Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable. Solid understanding of IT service management and ITIL best practices is a plus.

Systems Analyst 5 days onsite The role of the Systems Analyst involves evaluating and improving the organization's technological framework, with a particular focus on network and infrastructure. This individual will assist in guiding decision-making, certify the protection and effectiveness of IT infrastructures, and offer technical assistance to employees. A Systems Analyst should have a comprehensive grasp of technology and demonstrate superior analytical abilities. Concentrating on regulatory conformity, the Systems Analyst must remain informed about current industry regulations to promote compliance with NCUA guidelines. Essential Duties and Responsibilities Support the local area and wide area network hardware and software to ensure that back-end functions, systems, PCs, servers, and all peripheral products are operational. Research and diagnose IT problems within the entire infrastructure, troubleshoot, and provide solutions. Test solutions to ensure accuracy. Troubleshoot and resolve end-user technical issues via phone, in person, or online. Coordinate and communicate with the managed service provider (MSP) on various IT projects and tickets. Ensure timely and efficient delivery of services and solutions. Maintain accurate and updated records of IT vendor information, IT inventory, and IT documentation. Ensure data security and confidentiality, including service agreements/warranties for all hardware and software. Generate timely reports required by management and all departments and maintain a log for their distribution. Execute backup protocols to uphold the reliability and protection of the technological framework. Evaluate and procure new technology and computer supplies according to budgetary line items. Complete month-end, quarter-end, and year-end tasks for the organization and Credit Union Service Organizations (CUSOs). Work closely with the Core system vendor to coordinate updates, patches, and maintenance. Report issues or incidents to the Core system vendor and escalate as needed. Willingness to learn and adapt to new technologies. Perform additional duties as assigned. Additional Network and Infrastructure Responsibilities Design, implement, and manage the organization's network infrastructure, including routers, switches, firewalls, and other network devices. Monitor network performance and troubleshoot issues to ensure optimal operation. Implement and manage network security measures to protect data, software, and hardware. Plan and execute network upgrades and expansions to support organizational growth. Ensure the reliability and availability of network services, including internet connectivity, VPN, and remote access solutions. Collaborate with other IT staff to develop and implement disaster recovery plans for network infrastructure. Skills/Abilities Experience in IT within a financial institution, preferred. Minimum 3-5 years of work experience in a similar role. Excellent analytical and critical thinking skills. Strong problem-solving and time management skills. Process improvement: Evaluate and enhance IT procedures. Capable of lifting more than 25 pounds. Server management: Oversee installation, configuration, and maintenance of servers. Active Directory maintenance. Microsoft 365 Administration: Manage and maintain Microsoft 365 services. Microsoft SQL/SAP SQL management. Required travel to organizational locations as needed. Education College degree preferred, or equivalent education and related training combination. IT Certification(s) preferred (CompTIA, Cisco, AWS, Azure, Google, etc.).

We are seeking a senior manager to shape the future of enterprise learning through technology, data, and experimentation. This role will own the learning technology ecosystem, establish a multi-year learning technology roadmap, and drive measurable impact through analytics, automation, and responsible use of AI. Reporting to the Head of Learning & Development, this leader will be accountable for learning systems governance, learning data strategy, and the application of emerging technologies that improve scale, efficiency, and learner experience across the organization. This is a highly visible, strategic role for a systems thinker who can translate business priorities into modern, measurable learning solutions. Key Responsibilities Learning Technology Strategy & Innovation Develop and lead a multi-year learning technology strategy aligned to business and talent priorities Evaluate, pilot, and scale emerging learning technologies, including AI, automation, skills platforms, and content intelligence tools Lead experimentation efforts to test new approaches and continuously optimize learning experiences Learning Systems Architecture & Governance Own and govern the enterprise learning ecosystem, including LMS/LXP platforms, integrations, and workflows Define technology standards, evaluation criteria, and vendor management practices Partner with IT, People/HR teams, and other stakeholders to ensure system alignment, data integrity, and seamless user experiences Learning Data, Insights & Measurement Own the learning data and analytics strategy, including dashboards, reporting, and insight generation Design measurement frameworks to assess learning effectiveness, skill development, and business impact Translate data into clear, actionable recommendations for L&D and senior leaders AI, Automation & Process Optimization Lead the application of AI and automation across the learning lifecycle (from needs analysis to measurement) Improve efficiency in content development, reporting, personalization, and learner support Partner with internal technical teams to ensure secure, ethical, and scalable use of AI Strategic Partnership & Leadership Act as a trusted advisor to senior L&D leadership and cross-functional stakeholders Enable L&D teams with tools, insights, and frameworks that support scalable learning solutions Influence and coach partners on effective use of learning technology and data Potentially lead a small team or matrixed resources supporting systems, analytics, or experimentation Qualifications Required 10+ years of experience in Learning & Development, Learning Technology, Learning Analytics, or related fields 3+ years of experience leading learning technology, data, or instructional technology functions Deep expertise in LMS/LXP platforms, learning ecosystems, integrations, and vendor management Strong experience with learning analytics, dashboards, and translating insights into business decisions Demonstrated experience applying AI and/or automation within learning, HR, or talent ecosystems Strong program management, prioritization, and stakeholder management skills Ability to operate effectively in fast-paced, evolving environments with high ownership Preferred Experience with skills intelligence platforms, xAPI, LRS, or modern learning data architectures Hands-on experience with AI-enabled content tools or automation platforms Experience in highly regulated or complex industries Familiarity with content authoring tools (e.g., Articulate, Rise) Professional certifications (e.g., ATD, CPTD) This role offers competitive compensation and a comprehensive benefits package, which may include health and dental coverage, parental leave, retirement savings programs, performance-based incentives, and support for continued learning and development. The organization is an equal opportunity employer committed to building a diverse and inclusive workforce. Employment decisions are made without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other legally protected status.

Duration: 12-Month Contract A large national healthcare technology organization is seeking a Senior Systems Analyst to support complex eligibility, benefits, and transaction-processing systems. This role supports health IT product development, EDI transaction processing, Agile delivery, testing, documentation, and collaboration with product teams and development teams. Key Responsibilities: Product, Requirements, & Agile Support Work with product owners to capture detailed requirements and translate them into user stories with complete acceptance criteria. Participate in Agile ceremonies and assist sprint teams in delivering high-quality increments. Conduct analysis sessions, user research, and usability reviews. Maintain Agile lifecycle tools (e.g., Jira, Confluence). Healthcare Eligibility & EDI Transaction Analysis Support healthcare eligibility and benefits systems with a focus on complex business processes. Analyze and process EDI X12 transactions, including 270/271. Perform system analysis related to healthcare benefits and eligibility workflows. Work with cross-functional teams to troubleshoot and enhance system functionality. Testing & Quality Assurance Perform software testing and validation for new features, enhancements, and fixes. Create and maintain test cases aligned with user story requirements. Support quality assurance activities within Agile teams. Documentation & Communication Develop and update SOPs, system documentation, technical guides, and process materials. Track meeting action items, risks, timelines, milestones, and project deliverables. Prepare clear and concise communication materials for various stakeholders. Project Coordination & Stakeholder Engagement Assist with scope definition, planning, scheduling, and tracking activities across initiatives. Collaborate with internal and external partners on requirements, execution, and continuous improvements. Engage with development and QA teams to ensure technical alignment with business needs. System Support Provide operational and analytical support for eligibility and transaction-processing systems. Work directly with senior developers for system validation, troubleshooting, and enhancement support. MUST-HAVE REQUIREMENTS Must have 3-5+ years of experience supporting product development and quality assurance of health IT products (ie; as a product analyst or business analyst) working closely with Product Owner. Minimum Education: Must have Bachelor's Degree. Must have experience with Agile delivery management working with Sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.). Must have software testing experience. Experience with Agile or SAFe frameworks is preferred. Must have demonstrated abilities to analyze complex business processes and operations; represent user needs as user story requirements; and identify gaps and come up with improvements. Must have demonstrated ability to exercise creative and critical thinking to identify and evaluate alternatives toward arriving at decisions with stakeholders. Must have excellent oral and written communication skills and ability to document complex problems in a simple & intuitive manner that others can understand. Must have experience with Electronic Data Interface (EDI) processing. Must have experience with transactional systems including a systems process 270/271 transactions and/or other X12 data formats. Must have knowledge of Medicare policies, programs, systems and data. Must have experience with healthcare benefits and eligibility, specifically Medicare/Medicaid. Must have certifications relevant to product analyst roles (i.e.; Product Owner certifications or Project Manager certifications). Tech Skills Cloud/Hosted environments (AWS). Senior Analyst must provide maintenance support to eligibility and transaction systems. Senior Analyst will work closely with senior developers.

Senior System Analyst-IT Operations (Onsite - Atlanta, GA) 📍 Atlanta, GA 30334 ⏳ 5+ Month Contract (Likely Annual Renewal) 🔄 Local candidates only - onsite schedule We're seeking an experienced Senior System Analyst to provide hands-on technical leadership and advanced troubleshooting across our core applications and IT infrastructure. This role supports end-users, guides junior team members, and ensures smooth, secure, and reliable day-to-day IT operations. What You'll Do Serve as the escalation point for complex hardware, software, and network issues. Work closely with third‑party vendors to resolve advanced technical problems. Support and maintain Office 365, Active Directory, Exchange Server, Windows OS, VPN, RDP, and Microsoft Teams environments. Research, recommend, and implement technical improvements to enhance IT service delivery. Create and maintain technical documentation, processes, and troubleshooting guides. What We're Looking For 10+ years of IT experience with strong focus on Microsoft enterprise environments. Deep knowledge of O365, AD, Exchange, Windows OS, Teams, VPN, RDP. Skilled with Windows Server, Group Policy, scripting, and PowerShell automation. Understanding of TCP/IP, DNS, DHCP. Experience with: AD DS upgrades/migrations (3+ years) O365 mailbox migrations (2+ years) Azure AD / ADFS / SAML authentication (1+ year) Bonus skills: AWS, SharePoint support, EM+S, ITIL Foundation, or Microsoft certifications. Who Thrives Here Clear, confident communicator Strong problem-solver with a proactive mindset Adaptable and comfortable in a fast-paced environment Customer-focused and committed to excellent service Regards, Ashish Lal | Talent Acquisition Manager Charter Global Inc | ***************************** Email: ************************* LinkedIn: ASHISH K LAL | LinkedIn One Glenlake Parkway | Suite 525 | Atlanta, GA 30328

Infosec Engineer - GRC Focus Hybrid - Atlanta, GA Contract - 6-month + extensions We're looking for a hands-on Information Security Engineer with deep GRC expertise to join a leading financial organization. This role combines technical security engineering with governance, risk, and compliance, supporting enterprise-wide compliance initiatives and automation programs. About the Role: You'll work across security and compliance domains, implementing and automating controls, integrating GRC platforms, and embedding compliance into enterprise systems. You'll support ISO 27001, NIST, SOC 2, SOX, PCI DSS, GDPR, and HIPAA programs while collaborating with security, IT, and business teams. Responsibilities: Lead implementation and automation of GRC platforms (RSA Archer, ServiceNow GRC, BitSight, ProcessUnity, Vanta) Develop and maintain integrations, scripts, and automation using Python, PowerShell, JavaScript, SQL, or other relevant tools Support SIEM monitoring, incident response, and technical controls aligned with compliance frameworks Embed risk and compliance controls into enterprise systems and IT processes Assist with audits, regulatory assessments, and reporting to demonstrate governance effectiveness Drive improvements in risk management processes through technology and automation Requirements: 5+ years' experience in information security engineering or technical GRC roles Hands-on experience with GRC platforms and automation (RSA Archer, ServiceNow, BitSight, etc.) Coding/scripting experience (Python, PowerShell, JavaScript, SQL) for integrations and automation Solid understanding of regulatory and compliance frameworks (ISO 27001, NIST, SOC 2, SOX, PCI DSS, GDPR, HIPAA) CISSP or equivalent security certification preferred Proven track record of embedding compliance into enterprise systems and leading automation initiatives If you're an experienced Infosec Engineer with a GRC background, this is a unique opportunity to combine hands-on engineering with compliance and risk leadership.

The Senior Systems Engineer is responsible for maintaining a functioning, secure, and efficient ecosystem for the end user's and server computing needs. The Senior Systems Engineer will develop software deployment packages, develop software patching plans and perform needed testing to determining stability and security prior to any deployments. The Senior Systems Engineer will act at an escalation point for the Support Operation Center (SOC) technicians and be responsible for engaging vendors when incidents cannot be resolved through internal controls. This position will also function as Citrix subject matter expert. The Senior Systems Engineer shall be responsible for maintaining server and virtual desktop deployment, images, and will be responsible for aspects of hardware/software vendor relationships. This position will support core Infrastructure solutions, including virtualization, directory services and core Microsoft backend products. Essential Functions, Duties, and Responsibilities: Perform installation, configuration, migration, and maintenance of assigned technology. Manage backend system/application environment and ongoing operations. Troubleshoot software and/or hardware issues/failures and resolves alerts and performs remediation activities. Determine migration and upgrade impacts and diagnose/resolve complex technology/application errors. Assess software patches and create recommended patch list in compliance with standards. Ensure that all clients and servers have the latest first- and third-party security and critical patches and hotfixes. Develop and optimize pre- and post-patching process to ensure proper implementation without any outages. Test patches in a non-production environment and avoid business outages based on the lab results. Automate IT processes utilizing modern scripting languages and other automation tools. Develop processes and procedures related to systems/application administration. Create new and update existing OS images for systems. Resolve tickets escalated by the support operation center and classifying cases according to their priority. Under direction of the architects, monitor relevant IT facilities, services, and systems as needed to maintain 7x24 service operation uptime. Build software deployment packages and maintain endpoint and server environment and processes. Maintain the Configuration Item database within the service management platform and generate accurate system baselines. Implement, operate, and support endpoint management systems for system builds, software deployment, inventory management, endpoint protection and encryption. Ensure all clients receive latest definitions and investigate all breaches. Manage and monitor Citrix system and its technologies, offering solutions to problems. Support and preserve the Virtual Desktop setup, which includes AppSense, XenDesktop, XenApp, etc. Design and implement platform security. Provide technical assistance for all the servers, desktops, and services that apply to the business. Take full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure. Perform after hours activities as needed. Assist in the process for vulnerability management, ensuring that all the risks have been remediated for supporting technologies. Required Knowledge, Skills and Competencies: Must have excellent competency with patch management and other patching tools, as well as a solid understanding of industry best practices for patch management. Proficiency in scripting of packaged installation of patches, software and configuration changes. Knowledgeable of programming languages (JavaScript, PowerShell, Python, XML, and .Net). Exceptional knowledge of current Microsoft Server operating systems and as a MS365 enterprise administrator. Able to create deployment patches and package using configuration management tools like Tanium. Ability to self-manage and prioritize multiple projects with aggressive due dates. Understanding of network, system and application security. Knowledgeable of ITIL v3 framework preferred. Understanding of Internet/IP related technologies including, but not limited to, routing, switching and sub-netting preferred. Comprehensive knowledge of storage concepts and skills with various shared storage technologies (provisioning LUN's, expanding volumes, configuring RAID, replication, snapshot), utilizing EMC Unity, Pure Storage and Cohesity backup strategy and replication preferred. Proficiency in Microsoft Active Directory, DNS, DHCP, and PKI. Understanding of virtualization platforms (VMware, Hyper-V, etc.). Industry and Work Experience: 7 years of experience in progressively complex IT technical roles within an enterprise environment required. 5 years of experience working with LAN technology required. 5 years of experience working with Citrix Netscaler preferred. 7 years of experience implementing/managing patch management, software deployment and endpoint security required. Experience with configuration management and asset management required. Experience in security and capacity management and process automation and improvement required. Experience in a systems administration role supporting Microsoft Windows, Linux and VMware required. Project management experience preferred. Experience with database server administration and technologies preferred. Academic: Bachelor's degree in computer engineering or a similar field required. A+, Server+, and Network+ certification is preferred. ITIL v3 framework certification is preferred.

Senior Systems Analyst (Hybrid - Local Candidates Only) Contract: Through end of fiscal year, with anticipated renewal on July 1 (subject to budget approval) We are seeking an experienced Senior Systems Analyst to provide hands-on technical leadership within a team of systems analysts and administrators. This role is critical in supporting end users, maintaining the reliability of core IT systems, and serving as the escalation point for complex technical issues across the organization. The ideal candidate brings deep technical expertise in Microsoft enterprise environments, strong troubleshooting skills, and the ability to collaborate effectively with internal teams and third-party vendors to deliver high-quality IT services. Key Responsibilities Serve as the escalation point for complex hardware, software, and network issues, guiding teams through effective resolution. Provide hands-on support and administration for Office 365, Active Directory, Exchange Server, Windows OS, Microsoft Teams, VPN, and RDP. Act as the primary liaison with third-party vendors, coordinating advanced support and ensuring timely issue resolution. Research, recommend, and implement technical solutions to improve system performance, reliability, and operational efficiency. Develop, maintain, and enhance technical documentation, including system configurations, procedures, and troubleshooting guides. Support ongoing maintenance, upgrades, migrations, and optimization of enterprise IT infrastructure. Ensure consistent delivery of high-quality IT support aligned with IT service management best practices. Required Qualifications 10+ years of overall IT experience with proven expertise in Microsoft enterprise environments. Strong hands-on experience with: Office 365 / Microsoft 365 Active Directory & AD Domain Services Exchange Server Windows Client & Windows Server VPN, RDP, Microsoft Teams (including softphones) 5+ years working in a Microsoft enterprise environment, including: Windows infrastructure configuration using Group Policy and scripting PowerShell automation and task execution Solid understanding of TCP/IP, DNS, and DHCP 3+ years of experience in Active Directory upgrades, consolidations, or migrations 2+ years supporting Office/Microsoft 365, including at least 1 year of mailbox migrations 1+ year of experience with ADFS or Azure Active Directory, including understanding of SAML 2.0 and cloud-based SSO Proven ability to troubleshoot and resolve complex technical issues efficiently Experience coordinating with third-party technical support vendors Strong documentation and knowledge-sharing skills Preferred / Nice-to-Have Skills Experience with AWS infrastructure management Experience supporting SharePoint environments Familiarity with Microsoft Enterprise Mobility + Security (EMS / EM+S) Relevant Microsoft certifications (Windows Server, Office 365, Azure) Knowledge of ITIL and IT Service Management best practices Desired Attributes Excellent communication skills, able to explain technical concepts to both technical and non-technical audiences Proactive, solution-oriented mindset with a focus on continuous improvement Adaptable and comfortable working in a fast-paced, changing environment Strong customer service orientation with a commitment to supporting internal users Additional Information Local candidates only - onsite presence is required as part of a hybrid schedule While long-term engagement is anticipated, the role is subject to annual budget approvals