Information technology analyst jobs in Point Pleasant, NJ - 1,439 jobs

Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands-on support for company-wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations. Responsibilities: Oversee 24x7 production support teams for and affiliates, user technical support, and production job schedules Assist in the management of policy development and technology planning Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity Ensure smooth operations of all IT systems and data security Understand and track applicable regulatory and reporting requirements Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements Assist in preparing the IT organization's disaster recovery and business continuity plans, policies, and procedures Work with senior management to enhance monitoring of critical applications and develop operational run books Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities Establish a stable performance environment by monitoring and analyzing problems Ensure problems are identified and solved as rapidly and efficiently as possible Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning Provides estimates, forecasting and work planning assistance Requirements: Bachelor's degree or equivalent in Information Technology, or related field 7+ years' experience working in an IT Operations production support role in an enterprise environment 2+ years' leadership experience Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals Familiarity working with enterprise project planning and resourcing Internal and external customer-facing production support experience Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm Knowledgeable with a variety of infrastructure technologies: Windows, VMware Active Directory Ability to support 24x7 operations Detail-oriented, with superior verbal and written communication skills Strong critical thinker with problem solving aptitude Excellent organizational skills with the ability to juggle multiple tasks at once Proactive mindset TribolaTech Founded in 2009, TribolaTech specializes in providing Information Technology Solutions and Outsourcing Services. Our executive teams have over 5 decades of combined experience in IT Consulting, Data Management and Staff Augmentation. We love technology and are proud to build a world class global company. TribolaTech is committed to delivering quality solutions that provide exceptional value, innovation, assurance, and integrity to our customers. With deep industry and business process expertise, comprehensive resources and a proven track record, TribolaTech can mobilize the right people, process and technologies to help clients improve their business. Please email, Email: ******************************

Workday Systems Analyst Administrator Brooklyn NY Full Time Direct Hire** We are seeking an experienced Workday Systems Analyst Administrator to support and enhance Workday HCM and Payroll for a healthcare organization based in Brooklyn NY. This role is ideal for Workday professionals who enjoy hands on system configuration process optimization and cross functional partnership. If you have strong Workday administration skills and want to develop your technical and functional expertise this position offers long term career development. As the Workday Systems Analyst Administrator you will manage daily operations across key Workday modules including Core HCM Payroll Benefits Absence Time Tracking and Learning. You will configure new features maintain business processes support HR and Payroll operations improve data accuracy and deliver reporting that drives informed decision making. Your work will help streamline HR systems improve end user experience and strengthen organizational workflows. This role requires strong knowledge of HR technology Workday configuration troubleshooting and HR processes. You will partner with HR leaders Payroll teams and IT to deliver enhancements solve issues support releases and ensure smooth system performance. If you are looking for a full time Workday role that provides ownership autonomy and growth this is an excellent opportunity. Responsibilities Administer and enhance Workday HCM Payroll Benefits Absence Time Tracking and Learning Configure Workday business processes roles integrations and security Provide Workday support for HR Payroll Benefits and Learning operations Troubleshoot system issues and coordinate testing for new releases and updates Build advanced reports dashboards and analytics to support leadership and compliance Maintain accurate employee data and ensure data integrity across all Workday functions Work with cross functional teams to design and implement HR system improvements Qualifications Two or more years of Workday system administration or Workday analyst experience. Please note, the ideal candidate should have IT background. Strong understanding of HR operations payroll processing benefits and compliance Experience configuring Workday modules and supporting business processes Ability to build reports troubleshoot complex issues and manage data Bachelors degree, preferably in IT Healthcare industry experience is helpful but not required If you want to expand your Workday skills with a growing team and a stable organization we would like to connect with you.

Information Technology Internship Program Dates May 27, 2026 - August 7, 2026 Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , Di Bruno Bros , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. Your contribution This internship position is a great opportunity for a student majoring in Information Technology, or another related field to gain hands-on experience working with Wakefern's Tech Department. The intern will function independently and as a member of a project team under the general direction of senior staff members. They must establish and maintain appropriate working relationships with department staff members, operating personnel, customers and vendor representatives in order to carry out this function. The intern will perform a variety of tasks and receive valuable industry exposure throughout the summer. We are hiring interns across the following functions within Information Technology: Infrastructure Merchandising & Category Management Point of Sale, Payment & Pharm HR/Legal Systems & Retail Services Business of IT Logistics & Supply Chain Innovation Replenishment & Warehouse Management What you will do Program modifications (i.e., program maintenance) Program & Project testing (including test data development) Job control and operating instruction preparation Data analysis Introductory programming opportunities Project and program documentation Project implementation and follow-up User training and preparation of user manuals Compliance with departmental standards, procedures and policies Completion of educational and professional development courses Establish and maintain appropriate working relationships with CISD staff members, operating personnel, customers and vendor representatives in order to carry out this function Provide technical direction and assistance as required What we are looking for Interns are required to comply with the 5-day in-person attendance policy for the program Must be at least 18 years old Must have completed 24 college credits with a 3.0 cumulative GPA or better Will be enrolled in an undergraduate or graduate school for fall Successful completion of a substance abuse test and background check is required Strong MS Office skills (Excel, Word and PowerPoint required) Valid driver's license and flexibility with regard to travel required Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively Excellent communication skills (written, oral and presentation) Ability to exhibit proper business etiquette when dealing with all levels of the organization Previous work experience in a retail environment is beneficial Company Perks Vibrant Food Centric Culture Corporate Training and Development University Collaborative Team Environment Educational Workshops Networking Opportunities Volunteer Opportunities Compensation and Benefits: First year Tech Interns will be paid at $17.00 per hour. Returning Tech interns will be paid at $18.00 per hour. Master's students will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.

Duration: 12-month Contract Pay Rate: $31-33/hour on W2 Hours: Monday to Friday 8:30am to 5:00pm Team: IT Asset Management Top 3 technical skills: ServiceNow, Jamf, Intune Job Summary: Analyzes complex business problems to be solved with technology, integration, or workflow solutions. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner. Configures system settings and options; plans and executes unit testing to meet business requirements. Designs and documents details of technological solutions. May provide consultation to users in the area of technology and/or lead cross-functional linked teams to address business or systems issues. May support and write automated testing scripts reports, code, and business logic. Able to establish and maintain relationships with technology vendors as needed.

Since 1933, Stark & Stark has developed innovative legal solutions to meet our clients' needs. We have experienced attorneys in more than 30 practice areas and a commitment to putting the law to work for our clients. We believe that is the basis for building and maintaining our practice. Stark & Stark is actively recruiting for a Informational Technology Training Specialist based in our Hamilton, NJ office. The right candidate will have the extraordinary opportunity to continue their professional development in a challenging, but collegial environment. This position requires a skilled and proactive individual with demonstrated experience working in a professional services setting most preferably within law firm. This role is responsible for designing, delivering, and maintaining technology training for attorneys and staff, as well as supporting onboarding, documentation, and select Firm initiatives. The ideal candidate will have excellent communication skills, a collaborative mindset, and the ability to translate technical concepts into practical, user-friendly guidance. They will be proactive, self-motivated, with a passion for continuous learning and problem-solving. Key Responsibilities • Conduct training sessions for attorneys and staff on all firm IT applications, both in groups and one-on-one, as needed. • Develop, update, maintain, and publish user guides, quick reference materials, instructional videos, eLearning resources, and other training documentation. • Lead all technology onboarding training for new hires, ensuring smooth integration into the firm's systems. • Serve as the first point of contact for technology training requests and schedule follow-up sessions when necessary. • Collaborate with other departments to assist with supporting staff development initiatives and targeted onboarding processes. • Coordinate with the IT department to stay up to date on software updates, new tools, and best practices. • Provide input on technology adoption strategies to improve firm efficiency. • Ensuring training materials are current, accessible, and effectively organized. • Work closely with Firm stakeholders on a regular basis to develop new training ideas, programs, and materials that enhance staff and attorney capabilities. Compensation & Benefits Stark & Stark is committed to the health and well-being of its staff members. The firm offers a full range of benefits, including medical, prescription, dental and vision coverage. The firm also provides generous paid time off, life insurance, accidental death and dismemberment, disability benefits and 401(k) plan with firm contributions. Compensation will be determined based on multiple factors, including candidate experience, qualifications, accomplishments, and location. Employees may also be eligible for annual performance-based merit increases rewarding individual and firm achievements. *No calls or emails from staffing agencies or recruiters, please. Unsolicited resumes from search firms will not be considered when no contract is in place. Equal Opportunity Employer Stark & Stark's policy is to make employment decisions based on merit, ability, and competence. Except where required by law, employment practices shall not be influenced or affected by an applicant's or staff member's race, color, religion, sex, national origin, age, or any other characteristic provided by law. Qualified minorities, females, veterans, and attorneys with disabilities are encouraged to apply. It is also our policy to provide a work environment that is free of harassment of any kind, including that which is sexual, age-related, or ethnic. Mansfield Rule As part of its continued efforts to actively recruit and advance the recruitment, development, and promotion of diverse lawyers Stark & Stark is participating in Diversity Lab's Midsize Mansfield Rule initiative. The Mansfield Rule is named for Arabella Mansfield, the first woman admitted to practice law in the United States. It measures whether law firms affirmatively consider diverse lawyers for hiring, advancement, and significant leadership roles. Under this initiative, we strive for a candidate pool consisting of at least 30% women, attorneys from underrepresented racial and/or ethnic groups, lawyers with disabilities, and/or LGBTQ+ attorneys. The Mansfield Rule initiative also includes a commitment by Stark & Stark to be transparent in our internal governance, particularly with our selection guidelines and job descriptions for firm management roles and committees.

A leading vendor management firm within private equity is seeking a Senior Benefits Analyst Leader who thrives in an entrepreneurial environment and is eager to make a tangible impact. You'll bring deep expertise in HR and employer-sponsored Health & Welfare and Retirement benefit programs, plans, vendors, operations, and systems, collaborating closely with the Client Services Team to define and execute innovative strategies that create measurable value. Key Responsibilities Analyze HR and Employee Benefits related data, including employer-sponsored health & welfare and retirement plans, self-insured plan costs, stop-loss coverage, and plan documents Identify optimization cost mitigation, compliance and process enhancement opportunities Present findings and actionable insights to internal and external stakeholders Provide project management support to ensure timely and effective execution of client deliverables Qualifications Bachelor's degree or higher required 5+ years relevant professional experience with demonstrated familiarity in HR/Employee Benefits Plans, Programs and Vendors (knowledge of both Employer Sponsored Healthcare and Retirement programs) - Required Experience gained in an advisory/consulting environment or prior external consulting experience - Required Proficient in Microsoft Office, particularly Excel and PowerPoint Advanced data analysis capabilities Strong client service orientation and ability to respond to all communications effectively and in a timely manner Proven ability to complete project deliverables, manage multiple priorities and workstreams simultaneously Exceptional organizational and planning skills to ensure timely work product delivery Highly detail-oriented with a commitment to accuracy Pursuit of CEBS designation desired Send resume or questions to ilana@analyticrecruiting.com

Duration: 11+ Months Contract Contract Interview Type: In-person Scheduled Work Hours: Normal business hours Monday-Friday 35 hours/week (not including mandatory unpaid meal break after 6 hours of work). Requirement ID: NYC_OT735_SS email me @ ********************** Job Description Justification: This request is for a NG911 Subject Matter Expert (SME) needed to continue the project work for the Class 1/2/3 and Call Handling upgrades of the Next Generation 9-1-1 emergency call system and provide expertise and technical knowledge during the configuration, and test phases. NG911 - IT Systems Architect Provide integrated and secure solutions across enterprise, as well as assessment of business requirements, collection, identification, and approval of technical specifications. Collaborate with engineering team members to create innovative high quality and defect-free solutions to meet the NYPD and FDNY requirements. Work with Engineers, Applied Engineers, Architects, and Project Managers to ensure delivery of desired functionality and interoperability of the systems. Ensure stable enterprise, system of systems architecture by following best engineering practices. Provide engineering assistance for writing, optimizing, and executing QA/ Acceptance Test Plan (ATP) test plans across enterprise. Provide engineering assistance for controlled execution of releases into the managed production environment. SCOPE OF SERVICES NG911 - IT Systems Architect Provide integrated and secure solutions across enterprise, as well as assessment of business requirements, collection, identification, and approval of technical specifications. Collaborate with engineering team members to create innovative high quality and defect-free solutions to meet the NYPD and FDNY requirements. Work with Engineers, Applied Engineers, Architects, and Project Managers to ensure delivery of desired functionality and interoperability of the systems. Ensure stable enterprise, system of systems architecture by following best engineering practices. Provide engineering assistance for writing, optimizing, and executing QA/ Acceptance Test Plan (ATP) test plans across enterprise. Provide engineering assistance for controlled execution of releases into the managed production environment. MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered Candidate must possess a Bachelor's degree with no less than 12 years in Enterprise Architecture, Infrastructure Engineering within PS environment Excellent technical architecture skills, enabling the creation of future proof public safety solutions Experience building and supporting mission critical infrastructure for critical applications, running in a highly distributed manner. Experience in large-scale integration efforts involving multiple technologies, virtual infrastructures, end-user agencies and/or contractors; Min 12 yrs experience in a particular technical and/or business application, product, platform, methodology or skill set. Knowledge of system integration techniques and the ability to design systems that work seamlessly with existing infrastructure Strong written and oral communication skills as well as presentation and facilitation skills; Subject Matter Expert of Enterprise Integration for multiple complex applications within Public Safety domain; In-depth knowledge and expertise in various technology stacks, platforms, and architectures. Proficiency in system design principles, software architecture, and understanding of hardware components. DESIRABLE SKILLS/EXPERIENCE: Requirements Documentation: Creating clear and comprehensive requirements documents. Collaboration: Working effectively with cross-functional teams. Learning Agility: Willingness and ability to quickly learn new concepts and technologies. -------------------------------------------------------------------------------------------------------------------------------------------------------------------- V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: CA, FL, GA, MD, MI, NC, NY, OH, OR, PA, VA, VT, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant. Please share my contact information with others working in Information Technology. Website: ***************** Twitter: ******************************* Facebook: *************************

Freelance Independent work in IT Graphics, IT Designs, Video and motion editing, Programing, IT Analyst services online. Remote and or location work on a freelancer online platform. Need a smart phone and lap top or desk top computer to perform work. We provide a platform and you work for various clients.

Senior Manager, Technology Change Risk Oversight Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, and managing technology risk. Technology Risk Management (TRM) is a small organization that packs a big punch. The 100 professionals in TRM are trusted experts who oversee 14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk. Our business leaders must make technology decisions constantly. TRM makes sure they have the tech risk information they need to make good decisions. Associates within TRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results. As the Senior Manager, Technology Change Risk Oversight you will play a key role in the review, risk identification, risk assessment, reporting, and effective challenge of technology processes, controls, and capabilities, including but not limited to material and high risk technology changes. You will provide subject matter expertise, oversight, and effective challenge of key Technology areas such as cloud services, enterprise architecture, cloud migrations, and overall technology deployments. As part of the second line of defense, this position will also collaborate closely with associates in first line Cyber, Technology, the Lines of Business, as well as other second line of defense risk management offices to perform and support evaluations of the effectiveness of the firm's controls infrastructure and offer independent advice and recommendations regarding ways to further mature the firm's cyber risk management capabilities. Finally, as a member of a growing organization, you will have the opportunity to shape and further refine your portfolio commensurate with the priorities of the organization and the company. The demands and high-visibility nature of this position requires an expert with a proven ability to work independently in a fast-paced environment and who can begin contributing immediately. Essential Functions (Responsibilities): Provide technical leadership in assessing the practices of designing, developing, testing and implementing cloud native solutions to crucial business problems through thoughtful use of industry best practices and Capital One policy. Evaluate proposed and approved cloud technical solutions for automation, resiliency, performance, scalability, and security including appropriate tradeoffs, risks and opportunities Evaluate/assess complex technological and business environment migrations to the cloud and integrated end-to-end solution options Build and maintain relationships with technical leaders, business owners, engineers and other stakeholders to understand and evaluate implementation plans, business priorities and technical solutions to ensure risk are well communicated and understood by the key stakeholders Keep up-to-date on cutting edge technology, standards, protocols and tools in areas relevant to the rapidly changing environment at Capital One, specifically cloud native architecture, serverless, and emerging AWS services Demonstrate strong analytical, problem-solving, and decision-making skills Communicate and drive highly complex technology solutions to broad audiences including executives, business leaders, product managers, legal experts, security specialists and software engineers Define, structure and plan work independently Perform independent risk assessment of our cloud environment focusing on architecture, engineering, networking, governance. Provide expertise and advice regarding the effectiveness of device configurations, IT architecture, or IT engineering solutions Consult with risk owners on the design and implementation or adjustment of mitigating controls associated with emerging technologies Draft and publish independent reports for risk owners, senior management, and other stakeholders regarding risks associated with new or emerging technologies Basic Qualifications: Bachelor's Degree or military experience At least 6 years of experience managing, consulting, auditing, or working in the fields of information security or information technology At least 3 years experience with Public Cloud implementations Preferred Qualifications: Master's Degree in Computer Science or in an Engineering discipline Professional certification (AWS Certified Solutions Architect, AWS Certified Security Speciality, AWS SysOps Administrator, or Certified Information Systems Security Professional (CISSP Experience with Information Security at the policy, architecture or implementation level Ability to communicate clearly and to interact effectively at all levels of the organization, and to influence as warranted and appropriate to drive to consensus Experience with identifying and communicating key risks related to cloud native implementations and architectures Experience drafting reports or analytic assessments for senior management Experience with analysis of emerging threats and reports that describe the implications of threat(s) and opportunities to executives or senior decision-makers Passion and expertise in cybersecurity and technology risk, with an ability to be confident, respectful, and articulate when registering dissenting or unpopular opinions Ability to manage multiple high-visibility and high-impact projects while maintaining superior results Execution oriented and a self-motivator Experience with threat modeling frameworks (STRIDE, OWASP Top 10, MITRE ATT&CK) Familiarity with controls and control frameworks ( NIST Cybersecurity Framework, NIST 800-53, CIS Top 20, ISO, COBIT.) Ability to work independently and in a team, taking a lead role on projects when necessary Prior experience working in financial services or other highly-regulated sectors Experience working in a hybrid IT environment that includes both traditional on-premises data centers and public cloud infrastructure (e.g., AWS, Azure, Google Cloud) Experience with OpenStack At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is Hybrid, with associates expected to consistently spend three days per week in the office. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $225,400 - $257,200 for Sr Manager, Cyber Technical Richmond, VA: $204,900 - $233,800 for Sr Manager, Cyber Technical New York, NY: $245,900 - $280,600 for Sr Manager, Cyber Technical Riverwoods, IL: $204,900 - $233,800 for Sr Manager, Cyber Technical Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . click apply for full job details

About Schumacher Schumacher & Co. is an innovative interior design company disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers “celebrate the feeling of home.” Schumacher designs and produces some of the world's most beautiful fabrics, wallcoverings, trims, furniture, and accessories. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next an appreciation for what's come before, and a drive to make our products with enormous care and attention to detail. Schumacher is a globally recognized company with many showrooms both domestically and internationally. Our competitive advantage in the industry is people. Our employees are our most valuable asset. F. Schumacher & Co is deeply anchored in our company core values ,which are as follows: Preserve The Entrepreneurial Spirit Take Ownership & Accountability Be Solutions-Oriented Demonstrate Courage Practice Adaptability Embrace Collaboration We empower our employees to live these values daily because we understand how it will positively impact the customer journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company. About The Role We're looking for a proactive IT Team Lead to oversee day-to-day operations of our internal IT helpdesk. You'll manage a small team of IT Support Specialists, handle escalations, and partner with business stakeholders to improve employee experience and ensure timely, effective support across the organization. This role is ideal for someone who enjoys mentoring, thrives in a fast-paced environment, and is passionate about driving process improvement. Job Responsibilities Manage and mentor a team of Tier 1 and Tier 2 support specialists Monitor ticket queues and ensure SLA adherence and issue resolution Handle escalations and provide hands-on technical support when needed Maintain and improve internal documentation and the IT knowledge base Develop and optimize helpdesk workflows, ticket routing rules, and automation Identify trends in support issues and work with Tech Ops leadership on long-term solutions Collaborate with P&O on onboarding/offboarding processes Support endpoint management, asset lifecycle, and inventory accuracy Job Requirements 3-5+ years of IT support experience, with at least 1-2 years in a lead or supervisory role Strong experience with modern ticketing systems (e.g., Jira Service Management, Zendesk, FreshDesk) Solid understanding of endpoint management (mac OS, Windows, MDMs like Kandji or Intune) Comfortable with Microsoft o365 and SaaS administration Experience creating and managing internal IT documentation Excellent communication and problem-solving skills Familiarity with basic scripting or automation (bonus) Prior experience in a fast-paced startup or growth-stage company (nice to have) Benefits Package Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family. Wealth Benefits Competitive Salary Corporate Annual Profit Sharing 401K Plan Health Benefits Dental Coverage Medical Coverage Prescription Drug Plan Vision Coverage Health Savings Account (HSA) TELADOC Other Benefits Paid Time Off (PTO) 10 Company Holidays Bereavement Leave Life Insurance Flexible Spending Accounts (FSA) Short-Term Disability (STD) Long Term Disability (LTD) Parental Medical Leave Child Bonding Leave Employee Discount We are an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Salary Range $90,000-$115,000 USD

Why Ness We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world. You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression. You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation. What you'll do: We are looking for a Business Analyst to join our team and contribute to a long-term partnership with a valued client renowned for their work in financial crime prevention. At Ness, we support our client in delivering high-quality services and innovative solutions to their customers - and we're excited to offer you the opportunity to be part of this success story. As a Business Analyst, you will play a key role within the Professional Services team, translating business requirements into robust, feasible, and competitive solutions. You'll collaborate closely with stakeholders to ensure that client needs are clearly understood and effectively implemented. Requirements and responsibilities * Gathering and analyzing data and business requirements * Designing and documenting functional specifications * Supporting solution implementation and configuration * Conducting expert testing and fine-tuning of the solution * Training end users and supporting integration and UAT testing * Participating in the full project lifecycle, from discovery to delivery * Collaborating closely with global teams across the organization, including Sales, Customer Support, and other business units * Engaging with R&D teams to provide feedback and insights that help shape and influence product strategy What you'll bring: Core Requirements * Effective communication in English - Strong verbal and written skills to collaborate with internal teams and third parties, ensuring clear and consistent communication. * Proven experience as a Business Analyst, ideally in complex or regulated environments. * Proficiency in SQL, Python, and Jupyter for data analysis, automation, and reporting is highly valued * Familiarity with SaaS and web-based products, including their architecture and delivery models. * Ability to create clear and comprehensive functional specifications for both technical implementers and business stakeholders. * Strong project discipline - Ability to adhere to project plans, manage timelines, and address issues proactively. * Expertise in gathering and translating business requirements into practical, scalable solutions. * Strong analytical skills - Capable of identifying data patterns, diagnosing potential issues, and implementing effective solutions. * Hands-on experience with software development methodologies and implementation processes (e.g., Agile, Scrum, Waterfall). * Ability to work effectively in a multicultural, global environment, collaborating across time zones and diverse teams. Personal Attributes * Excellent prioritization skills and the ability to deliver under pressure while managing multiple tasks. * A positive, proactive attitude with the ability to work independently when needed. * Detail-oriented, conscientious, and committed to high standards of integrity. * Logical and pragmatic problem-solver with strong analytical thinking. * Confident communicator, comfortable presenting to customers and senior stakeholders. * Personally accountable, results-driven, and attentive to detail. * Collaborative mindset with a willingness to share knowledge and support peers. * Ability to build strong working relationships and credibility with R&D and other business units. * Genuine interest in technology and enhancing customer experience. * Experience working directly with customers to understand and define their needs. Not checking every single requirement? If this role sounds good to you, even if you don't meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills. Let's meet and you may just be the right candidate for one of our roles. At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Job Description Role: Assistant project manager/ business analyst Contract: 2years (renewable after 2 years), F2F interview Qualification: 2+ years experience. BE/B. Tech candidates who acts as a business analyst for requirement gathering in Tneg's low code platform. Capacity to prepare and draft functional requirement specifications and integrate frs into business logics. Creating MIS reports and dashboards and hands on experience in front end design. Willing to work in scrum and agile. Good at conversing and collaborating with stakeholders. Interested candidates can send their resume in mail. Detailed JD will be shared through mail. Job Types: Full-time, Permanent Experience: business analyst: 2 years (Preferred) total work: 2 years (Preferred)

The System Analyst is responsible for the on-going enhancement and technical support of the existing IT application portfolio in Business Systems Delivery. This individual will also be responsible for all aspects of new systems development as well as implementations. This includes the Planning, Requirements Gathering, Business Analysis, Design, Development, Testing, Training, Implementation, and on-ongoing Technical Support of planned or current systems. This position is also responsible for the day-to-day IT administrative tasks, problem solving, issue resolution and client engagement. This position requires understanding and engagement with IT/OT systems, their supporting infrastructure, and the Cybersecurity principles used to protect them. The selected applicant will be working to support the high availability of all infrastructure within our Data Centers, LAN rooms and Control Centers to deliver essential IT solutions to maintain on-going operations. Required Education/Experience Bachelor's Degree and a minimum of two (2) years of work experience and demonstrated value-added assignments in multiple organizations. Relevant Work Experience A minimum of Two (2) years of work experience and demonstrated value-added assignments in multiple organizations, required. Must have an excellent work ethic, required. Must have ability to learn new technology as required for the job using documentation and other available resources, required. Flexibility to work on multiple assignments with changing priorities and stay on schedule/on budget, required. Must have ability to learn new technology as required for the job using documentation and other available resources, required. Cyber Security Experience or Certification, preferred. Skills and Abilities Excellent organizational skills Licenses and Certifications Driver's License Required Physical Demands Sit or stand to answer a phone for the duration of the workday Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Core Responsibilities Support the technologies that are used by Con Edison's Electric, Gas and Steam Control Centers. These responsibilities involve software configurations, as well as customizations to enable integrations with critical systems at Con Edison. Portfolio Scope: Assist in Technology Road mapping to identify business value. Contribute to the deployment and implementation efforts of Control Center systems. Support production resources by troubleshooting and resolving complex system/client issues. Performs other related tasks and assignments as required. Deliverables: Technical designs, programs, low complexity APIs, unit and system test plans, and user guides. Business Relationships and Management: Collaborates with subject matter experts to develop deliverables. Decision Making: Identifies issues, works to develop alternatives. People Leadership: Works independently on most tasks. Shares information readily. Operations: Resolves incidents under the direction of the manager or Team Lead. Performance Improvement: Participates in IT process improvement task implementations. Communications: Communicates regularly, openly, and honestly with manager, team leads, team members and business partners using appropriate and effective methods. Raises concerns appropriately to mitigate issues. Perform other related tasks and assignments as assigned.

Must have - Fixed Income, Repos, and Vendor Trading Systems The primary responsibilities will include: • Eliciting business requirements from business users and subject matter experts, define and document requirements, write functional specifications, and perform business process design in conjunction with operations teams. • Serve as liaison between the internal/external business community and the IT organization in order to provide technical solutions to meet user needs. • Lead requirements validation and traceability analysis, manage scope and requirements throughout the project lifecycle, lead development of common standards and tools, assist in operational rollout and support, and translates business requirements into functional specifications for the IT organization. Additional responsibilities will include: • Gather requirements from the business line users for various systems. • Fully document all requirements and solutions. • Liaise with internal and external technology partners. • Work closely with administration, technology, and operations partners. • Participate in releases, perform system integration testing. • Perform/organize user acceptance testing. • Use strong communication skills, both verbal and written, with particular emphasis on the production of clear and detailed written business requirements and functional specifications. • Requires both independent (self-motivated) work and with a distributed team (i.e., physically located in other regions). • Understand and analyze business processes & workflows. • Requires understanding of the Structured Finance business and an interest to further develop this knowledge. • 7-10 years of relevant work experience required. • Requires knowledge of Fixed Income, Repos and Vendor Trading systems. TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. 🚫 Third-party recruiters, please do not reach out for this role.

Job Title: Technical Systems Analyst Department: Health Fund Reports To: Senior Product Manager FLSA Status: Exempt As a Technical Systems Analyst, you will play a pivotal role in the implementation, integration, and optimization of technical systems that support the 32BJ Health Fund's mission of delivering high-quality and cost-effective healthcare to our members. This position requires a strong foundation in SQL, expertise in system integrations, particularly with CRM platforms-and a passion for solving complex technical challenges through data and system design. The Technical Systems Analyst will work closely with internal teams and external partners to analyze, plan, and execute system solutions that improve operational efficiency. You will lead and be responsible for the integration of CRM platforms with other enterprise systems, ensure data quality and interoperability, and support ongoing technical needs including documentation, testing, and troubleshooting. This is a highly collaborative role that requires both technical depth and cross-functional communication. Primary Duties and Responsibilities: Analyze system architecture and business requirements to design, implement, and maintain integration solutions between CRM and other enterprise systems. Write, test, and optimize complex SQL queries to support reporting, data validation, and system performance monitoring. Manage system interfaces and APIs to ensure seamless data flow across platforms. Troubleshoot system issues, perform root cause analysis, and coordinate with vendors or developers for resolution. Translate business needs into detailed technical specifications and system design documents. Partner with cross-functional teams to document workflows, data flows, and integration points using industry-standard tools (e.g., Visio, Lucidchart). Conduct system testing including unit, regression, and user acceptance testing (UAT) to ensure functionality and performance requirements are met. Maintain detailed and up-to-date documentation including data dictionaries, integration schemas, technical user guides, and support logs. Support data governance initiatives by ensuring data integrity, standardization, and security across systems. Provide technical assistance and training to end-users and stakeholders on new system features and processes. Qualifications: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent experience. 3+ years of experience in systems analysis, technical implementation, or integration work in a complex IT environment. Strong proficiency in SQL and relational databases; experience with SQL Server Management Studio is preferred. Demonstrated experience integrating CRM platforms (preferably Microsoft Dynamics) with external systems using APIs and middleware tools. Familiarity with enterprise data architecture, ETL processes, and data warehousing principles. Proficiency with Microsoft Office Suite including Word, PowerPoint, and Visio; advanced Excel skills required. Experience working in environments with structured development lifecycles (SDLC), including Agile methodologies. Strong documentation skills with the ability to produce high-quality technical artifacts. Excellent communication, problem-solving, and project coordination abilities. Why Join Us At 32BJ Health Fund, your work directly improves access to affordable healthcare for working families. As a Technical Systems Analyst, you will have the opportunity to shape the implementation, integration, and optimization of technical systems that support the 32BJ Health Fund's mission of delivering high-quality and cost-effective healthcare to our members. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Also, visit our 32BJ Health Fund Funds Insight page: 32bjhealthfundinsights.org

Job Posted August, 2019

Senior Tech Audit Manager - Global Payment Network Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity. Capital One is seeking an energetic, self-motivated Technology Senior Manager with experience evaluating and analyzing technology and cybersecurity risks interested in becoming part of our Audit team. As a member of the Tech Audit team, the candidate will focus on integrated audits and audits of critical technology functions including supporting payment networks, cloud-based technology implementations, application controls, and cybersecurity risks. Responsibilities: Execute major components of audits, including critical technology functions, cloud-based infrastructure, emerging technology, cybersecurity, risk management, application, and third-party management, as well as lead small to medium size audits including integrated audits. Perform risk assessments of business units and technology operations, design and execute audit procedures to verify the effectiveness of existing controls, identify and define issues, review and analyze evidence, and document client processes and procedures. Understand the broader context and implications (e.g., financial, legal, reputational, etc.) of the various types of risk affecting the business and critical technology functions . Establishes and maintains good client relations during engagements. Communicates or assists in communicating the results of some audit projects to management via written reports and oral presentations. Identify expectations of the client and take actions to support the client experience. Prepare clear, organized and complete documentation to support work performed. Self prioritize and effectively plan own work activities managing multiple priorities and tasks across the team to deliver quality results. Coordinate with others and proactively take on additional work. Deliver appropriate, succinct and organized information, tailoring communication style to audience. Effectively communicate information, issues and audit progress to teammates, clients and auditor-in-charge. Perform various aspects of engagement administration, including hours and budget tracking. Provide periodic on-the-job coaching and direct supervision over less experienced associates. Ideal Teammate: You are a critical thinker who seeks to understand the business and its control environment. You believe insight and objectivity are core elements to providing assurance on the effectiveness and efficiency of Capital One's governance, risk management, and internal control processes. You possess a relentless focus on quality and timeliness. You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking. You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition. You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise. You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism. You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent. Basic Qualifications: Bachelor's Degree or military experience At least 7 years of experience in information technology (operations, software delivery, access management, microservices), information security (application security, network security, cyber security, data protection), information systems risk management, information systems auditing, or a combination within the banking or financial services industry At least 4 years of experience leading a team to deliver initiatives, collection of work or a combination At least 4 years of experience in managing audit engagements, project management or a combination At least 4 years of experience in analyzing data extracts to identify trends, patterns, and anomalies, including 1 year of experience in test scripting or coding (writing, reviewing, or assessing) At least 2 years of experience in cloud computing and controls (design, operation, risk management, or auditing) At least 2 years experience of people management Preferred Qualifications: Certifications related to or pursuing certification related to Cloud, Cyber or Technology Operations, such as Cloud provider certifications, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM), Certifications related to or pursuing certification related to Auditing, such as Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA) 7+ years of experience with IT control frameworks 2+ years of experience in planning and leading audits 2+ years of experience auditing cyber or information security 2+ years of experience auditing emerging technologies 4+ years experience in cloud computing (AWS, GCP, Azure) and controls, or 1+ years of conducting audits of controls in cloud-based environments 4+ years of experience in risk and data management 4+ years of experience performing data analysis in support of internal auditing 2+ years of experience with payment technologies such as HPE Nonstop, IBM Mainframe, Mobile Payments, Tokenized services, cloud-based and virtualized environments, Windows and Linux operating environments. 2 years of experience in the payments network industry including the MANIC (Merchant-Acquirer-Network-Issuer-Customer) model, network participant roles (issuers, acquirers, merchants), PCI standards, and international payment regulations At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid meaning associates will spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis Chicago, IL: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis McLean, VA: $193,000 - $220,300 for Sr. Manager, Cyber Risk & Analysis New York, NY: $210,500 - $240,300 for Sr. Manager, Cyber Risk & Analysis Plano, TX: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis Richmond, VA: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis Riverwoods, IL: $175,500 - $200,300 for Sr. Manager, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries . click apply for full job details

The System Analyst is responsible for the on-going enhancement and technical support of the existing IT application portfolio in Business Systems Delivery. This individual will also be responsible for all aspects of new systems development as well as implementations. This includes the Planning, Requirements Gathering, Business Analysis, Design, Development, Testing, Training, Implementation, and on-ongoing Technical Support of planned or current systems. This position is also responsible for the day-to-day IT administrative tasks, problem solving, issue resolution and client engagement. This position requires understanding and engagement with IT/OT systems, their supporting infrastructure, and the Cybersecurity principles used to protect them. The selected applicant will be working to support the high availability of all infrastructure within our Data Centers, LAN rooms and Control Centers to deliver essential IT solutions to maintain on-going operations. Required Education/Experience * Bachelor's Degree and a minimum of two (2) years of work experience and demonstrated value-added assignments in multiple organizations. Relevant Work Experience * A minimum of Two (2) years of work experience and demonstrated value-added assignments in multiple organizations, required. * Must have an excellent work ethic, required. * Must have ability to learn new technology as required for the job using documentation and other available resources, required. * Flexibility to work on multiple assignments with changing priorities and stay on schedule/on budget, required. * Must have ability to learn new technology as required for the job using documentation and other available resources, required. * Cyber Security Experience or Certification, preferred. Skills and Abilities * Excellent organizational skills Licenses and Certifications * Driver's License Required Physical Demands * Sit or stand to answer a phone for the duration of the workday * Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Additional Physical Demands * The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Core Responsibilities * Support the technologies that are used by Con Edison's Electric, Gas and Steam Control Centers. These responsibilities involve software configurations, as well as customizations to enable integrations with critical systems at Con Edison. * Portfolio Scope: Assist in Technology Road mapping to identify business value. Contribute to the deployment and implementation efforts of Control Center systems. Support production resources by troubleshooting and resolving complex system/client issues. Performs other related tasks and assignments as required. * Deliverables: Technical designs, programs, low complexity APIs, unit and system test plans, and user guides. * Business Relationships and Management: Collaborates with subject matter experts to develop deliverables. * Decision Making: Identifies issues, works to develop alternatives. * People Leadership: Works independently on most tasks. Shares information readily. * Operations: Resolves incidents under the direction of the manager or Team Lead. * Performance Improvement: Participates in IT process improvement task implementations. * Communications: Communicates regularly, openly, and honestly with manager, team leads, team members and business partners using appropriate and effective methods. Raises concerns appropriately to mitigate issues. * Perform other related tasks and assignments as assigned.