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  • Information Technology Assurance Specialist

    Mantech 4.5company rating

    Information technology professional job in Los Angeles, CA

    MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA. The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support. Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree. 8+ years total related experience 6+ years of relevant SCI experience. Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire. Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages). Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation). Preferred Qualifications: 3+ years of SAP related experience highly desired. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Clearance Requirements: Current Top- Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
    $75k-109k yearly est. 2d ago
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  • Senior Manager, IT SOX Compliance

    Nvidia 4.9company rating

    Information technology professional job in Santa Clara, CA

    NVIDIA is the world leader in Accelerated Computing. We are passionate about four markets: Gaming, Automotive, Enterprise Graphics and HPC/Cloud Datacenters; in addition to our traditional OEM business. We are well positioned as the ‘AI Computing Company', and our GPUs are the brains powering Deep Learning software frameworks, accelerated analytics, big data, modern data centers, and driving autonomous vehicles. We are seeking a Senior Manager of IT SOX compliance. The ideal candidate will have a solid background in SOX compliance, risk management, and audit project management. This role requires a strategic problem solver with excellent leadership skills to ensure the delivery of high-quality audit outcomes across global operations. What you'll be doing: Lead the lifecycle of IT SOX compliance, including risk assessment, scoping, control design, and testing to mitigate technology and data risks tied to financial reporting. Evaluate the impact of new operations, systems, and policies on the SOX compliance program. Advise IT, Finance, and other multi-functional teams on technical risk and control matters, especially for key financial systems like SAP. Conduct system control readiness reviews, track remediation of deficiencies, and ensure timely resolution of audit findings. Implement automation and continuous monitoring to enhance compliance efficiency. Coordinate with external auditors and report on SOX activities to senior leadership. Provide guidance and training on SOX compliance requirements. Mentor, coach and develop team members to enhance their skills and capabilities. Participate in or manage special projects and initiatives involving new technologies, process optimization, or system implementations. What we need to see: Bachelor's degree (or equivalent experience) in information systems, accounting, or a related field. Master's degree or CISA/CPA/CIA preferred. 12+ overall years of audit experience in IT SOX Compliance, IT audit, or similar roles with deep hands-on knowledge of SOX and IT general controls. 5+ years of leadership experience in a fast-paced, global environment. Background in Big Four or equivalent experience as a SOX IT program leader in public companies. Expertise in SAP environments, including knowledge of SAP security, controls, and integration with SOX compliance programs. Strong project management and organizational skills with the ability to oversee complex programs. Strong critical thinking mentality, strong analytical and problem-solving skills with excellent attention to detail. Outstanding communication and leadership skills to influence and collaborate with partners at all levels. Proficiency in audit tools such as AuditBoard or similar platforms. Ways To Stand Out From The Crowd: Innovative Mentality: A track record of implementing technology (e.g., data analytics, automation tools) to enhance audit efficiency and effectiveness. Strategic Problem Solver: Ability to align audit and compliance initiatives with broader business objectives, driving value beyond regulatory requirements. Leadership Excellence: Proven track record to inspire and develop high-performing teams, fostering a culture of collaboration and improvement. Widely considered to be one of the technology world's most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. We have some of the most forward-thinking and hardworking people in the world working for us and if you're creative and autonomous, we want to hear from you! As you plan your future, see what we can offer to you and your family ************************ Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 176,000 USD - 276,000 USD. You will also be eligible for equity and benefits. Applications for this job will be accepted at least until November 14, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
    $180k-243k yearly est. Auto-Apply 1d ago
  • Network System Administrator

    Mantech 4.5company rating

    Information technology professional job in Los Angeles, CA

    MANTECH seeks a motivated, career and customer-oriented Network System Administrator III to join our team in Los Angeles, CA. The primary function is working with Special Access Program (SAPs) and other classified networks supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Install, maintain, audit and support a secure MS Windows network environment and limited web/data application service. Maintain internet applications and protocols IP, TCP, HTTP, HTTPS, FTP, & SSL. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Interface with local customers and provide IT related support to quickly resolve problems. Perform periodic maintenance, hardware upgrades and replacement, firmware updates and system configuration changes. Perform scheduled tape backups on systems as required. Manage data backup library to include storage of tapes, disks and other magnetic media at the customer's location and off-site storage facilities as required. Attend planning and requirements meetings with IT staff, Program Managers and customers as required. Minimum Qualifications: Bachelor's degree in a related area; an additional 4 years of related experience might be considered for a degree. 6+ years of related experience. 4+ years of relevant SCI experience. Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 such as CompTIA Security + CE, within 6 months of the date of hire. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Must be familiar with security policy/manuals and the appropriate ICDs/JAFANs/DOD Manuals and other guiding policy documents. Preferred Qualifications: 2+ years of SAP-related experience highly desired. Ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners. Working knowledge of Microsoft Office (Word, PowerPoint, and Excel). Possess a high degree of originality, creativity, initiative requiring minimal supervision. Requires travel within the organizational Area of Responsibility (AOR) (note - could be extensive and will include both air and ground transportation). Clearance Requirements: Current Top-Secret Clearance with SCI Eligibility. Eligibility for access to Special Access Program. Information Willingness to submit to a polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
    $66k-94k yearly est. 5d ago
  • IT Operations Specialist

    Productboard, Inc. 4.2company rating

    Information technology professional job in San Francisco, CA

    You drive the strategy, Spark does the stakeholder updates. The AI for PMs. We are looking for an IT Operations Specialist who is proactive, resourceful, and excited to support a fast-growing global company. You'll be the primary IT point of contact for our San Francisco office, ensuring our team has a seamless technology experience - whether that's setting up laptops, maintaining AV systems, supporting SaaS access, or coordinating with vendors and logistics partners. This role is hands‑on and varied: you'll support day‑to‑day IT requests, maintain our office technology environment, and work closely with a distributed IT team across North America and Europe. You'll also help drive the way our IT operations scale - expanding automation, enhancing service desk capabilities, and using AI agents to streamline workflows and processes across the company. On a Typical Day, You Will… Purchase, track, and deploy laptops, peripherals, and IT/AV equipment Manage shipping, receiving, and logistics for onboarding/offboarding and remote team members Maintain and troubleshoot office AV systems (conference rooms, Zoom Rooms, displays, audio equipment) Process employee support tickets related to devices, access, connectivity, and SaaS tools Handle access management in Google Workspace, Okta, and other internal systems (Zoom, Notion, 1Password, Envoy, etc.) Be the process owner for onboarding and offboarding Write internal documentation and help improve operational workflows Support office infrastructure such as Wi‑Fi, printers, and shared devices Maintain a clear and accurate IT asset inventory Work closely with Office Management, People Ops, Security, and Workplace teams Communicate with external vendors to coordinate purchases, repairs, and service requests Identify recurring issues and implement automation or self‑service solutions where possible (e.g., scripted workflows, MDM automations, AI/agent‑driven support) Help build and improve our service desk experience, including optimizing ticket routing, creating knowledge‑base content, and piloting tools like Glean or agent‑based IT support Evaluate and recommend opportunities for tool consolidation, cost savings, and improved vendor partnerships Proactively improve IT operations by analyzing patterns, reducing manual workload, and standardizing systems and processes About You Experience in IT Operations, Desktop Support, or Helpdesk roles Comfortable working independently and taking ownership of your responsibilities Familiar with mac OS and iOS environments Working knowledge of Google Workspace, Okta, Slack, Zoom, and SaaS administration You are independent, proactive, and able to take ownership without micro‑management Basic networking knowledge (LAN, Wi‑Fi, VPN) Strong communication skills and a helpful, customer‑first attitude Organized and reliable, with solid time and task management Interest in leveraging automation, modern IT tools, or AI‑driven workflows to improve efficiency and employee experience Nice to have Experience with MDM systems (e.g., Kandji, Jamf, Intune) Prior involvement in office setups, expansions, or relocations Understanding of IT security best practices Exposure to service desk platforms, workflow automation tools, or AI/agent‑based work automation systems (e.g. Glean) Experience improving IT operations through process standardization, tooling rationalization, or vendor optimization The expected base pay range for this position in the San Francisco area is $97,400 - $129,100. In addition to the base pay, this role is eligible for competitive equity awards and benefits. Productboard's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job‑related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. About Productboard At Productboard, we're on a mission to help product teams build exceptional products with clarity and confidence. As the leading intelligent product management platform, we empower over 4,000 companies, including Salesforce, SAP, Autodesk, and Kroger, to understand what customers need, prioritize what to build next, and align everyone around a shared roadmap. Headquartered in San Francisco with offices in Prague and Brno, Czechia, we're backed by some of the world's most respected investors, including Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, Tiger Global, and Dragoneer. We're proud to be consistently recognized as one of the best places to work by BuiltIn and Comparably, and to count ourselves among the world's leading unicorn companies. Well‑funded and financially disciplined, we have the stability and runway to build boldly for the long term. Over the past few years, we've rearchitected our platform from the ground up to serve enterprise scale and set the foundation for the next era of product management. Now we're entering an exciting new phase with Productboard Spark, our AI‑first, agentic experience that transforms how product teams work. Spark is a true collaborator that deeply understands your product context, company strategy, and customer needs, helping teams move faster and make smarter, more confident decisions. Join us as we build the future of product management. About our culture Imagine working in a place where everything matters - most importantly, you. At Productboard, values aren't just something we like to talk about, they're something we live and breathe. We believe in creating a work environment where: People feel empowered, supported, and included Trust and transparency are built into the way we work Creativity, curiosity, and continuous improvement are encouraged and nurtured every day Forming our company values was a group effort, with every employee allowed to contribute. From profit‑sharing initiatives, like stock options, to open calendars and communication, we don't waste time on politics or ego. We champion openness by sharing our goals, successes, and failures. Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product! We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non‑disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change. #J-18808-Ljbffr
    $97.4k-129.1k yearly 2d ago
  • IT Operations Manager

    Speak 3.7company rating

    Information technology professional job in San Francisco, CA

    About us Our mission is to reinvent the way people learn, starting with language. Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages. Speak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world's leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana. About the role Our team is growing and we're looking for a founding IT Operations Manager to join Speak. Our HQ is in SF, but we're globally distributed with offices in Korea, Japan, and Taiwan. As the first hire in this function, you'll take on a pivotal role in building and improving our company's IT infrastructure and day-to-day operations, with a focus on security, efficiency, and scalability. You'll be the first point of contact for technical support. You'll architect solutions that ensure everything runs smoothly. You'll also have the opportunity to drive our IT strategy and roadmap, including tool selection, implementation, and best practices. You'll collaborate with teams, including People Operations, Engineering, and Finance, to create a seamless tech ecosystem and deliver exceptional operational support. Speak has a strong in-office culture and our hub-based employees work from the office three days a week. You must be based in San Francisco. What you'll be doing Day-to-day IT Operations Support all of Speak's internal IT needs from troubleshooting user issues to optimizing device management. Manage our core IT infrastructure (e.g., SSO, Google Workspace, Kandji), ensuring our teams have the tools and environments they need. Manage all global on/offboarding processes related to applications and tools. Set up and maintain A/V for conference rooms and collaboration spaces in SF HQ, and provide remote support for non-US offices. Manage and maintain asset inventory of hardware and software, including procurement. Operate & Evolve Our IT Security Program Implement and monitor security controls, identify potential threats, and respond to incidents. Manage vendor security assessments and third-party risk management. Design and deliver security awareness training, including phishing simulations. Champion Data Privacy & Compliance Manage the implementation of data privacy policies and compliance frameworks (e.g., SOC 2, ISO 27001, GDPR). Support incident response planning, disaster recovery, and business continuity initiatives. Build & Automate Internal Tools Optimize workflow processes across the organization, driving efficiency so our teams can move faster. Develop and implement custom software solutions, scripts, and integrations to automate repetitive tasks and create leverage for the organization. Drive Cross-Functional Collaboration Partner with teams across the business to align IT priorities with broader business objectives. Translate technical complexities into clear, actionable insights for non-technical stakeholders. Qualifications If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. You have at least 5 years of hands-on experience in IT Operations, including systems administration and security operations; You have a deep understanding of SSO, SAML, SCIM and third-party application integration; You're experienced with mac OS management; You understand MDM practices, solutions, and security protocols; You have knowledge of security frameworks (SOC 2) and compliance processes; You're proficient in troubleshooting technical issues and providing remote support; You're a clear communicator, both verbal and written; You're able and willing to work from the SF HQ three days a week (and up to five when needed); You are an expert AI user (ChatGPT, Claude, etc). Bonus points: You've worked in a start-up environment You have experience working in a globally distributed workforce Who you are Initiative and Resourcefulness. When you see an issue, you jump in and fix it. When you don't know where to start, you lean on your intuition and judgment and just start somewhere. You work independently to achieve your goals and pull in other members of the team when necessary. You are resourceful in finding answers and solutions on your own whenever possible because that is how you learn and grow. Continuous improvement: You're always looking for ways to make things run smoother, faster, and with fewer manual steps. If something feels repetitive or inefficient, you don't just accept it - you look for a way to automate or improve it. You view every recurring ticket or process as a chance to level up how the team operates, and you take pride in building systems that scale. Customer Service: You approach every interaction with empathy, reliability, and a deep desire to help. You understand that for many people, tech issues are frustrating and disruptive, and your reliability and clear communication turns those moments into positive experiences. You don't just fix the problem; you make the person feel supported throughout the process. Why work at Speak Join a fantastic, tight-knit team at the right time:we're growing very quickly, we've most recently raised our Series C from some of the top investors in the valley, and we've achieved product-market fit in our initial markets. You'd join at a magical time when a single person could significantly change the course of the company. Do your life's work with people you'll love working with:we care strongly about our craft and want every person at Speak to feel like they're growing every day. We believe in the idea that working with people you both enjoy and have respect for makes everything better. We hire thoughtfully and only work with people we admire deeply. Global in nature:We're live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, and Tokyo, and you'll have the opportunity to talk to users in each of these regions on a regular basis as well as travel. Impact people's lives in a major way:Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never achieve their goal because the process is broken. We're helping millions of people achieve their goals and improve their lives. Speak does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr
    $127k-178k yearly est. 3d ago
  • IT Systems Engineering Manager - AI Infra & IAM

    Scale Ai, Inc. 4.1company rating

    Information technology professional job in San Francisco, CA

    A leading AI company located in San Francisco, California, is seeking an experienced IT Systems Engineering Manager. This role involves leading SaaS infrastructure development, managing IAM strategies, and driving automation efforts. The ideal candidate will have over 7 years of IT engineering experience and proven leadership in high-impact projects across distributed teams. Competitive compensation and benefits are offered, including health coverage and a learning stipend. #J-18808-Ljbffr
    $134k-192k yearly est. 6d ago
  • IT Systems Administrator

    Menlo Ventures

    Information technology professional job in San Francisco, CA

    Employment Type Full time Department General & Administrative Compensation San Francisco Bay Area $110K - $125K Envoy's compensation package includes a market-competitive salary, equity for all full-time roles, and excellent benefits. Final offers may vary within the provided range, depending on experience, expertise, and other factors. Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together. Learn more at envoy.com About the role Envoy's Workplace Technology team strives to create a workplace that just works. You will join an experienced IT team in building, supporting, and growing an innovative technology experience for all Envoys. We believe that IT is more than a service desk; we don't just keep the lights on, we help design the light. Our team is looking for an exceptional/experienced tech analyst who will be the primary point of escalation for front-line issues, communication, and resolution. This is a full-time role, reporting to our Workplace Technology Manager. Envoy is a fast-paced startup environment, and we look for people who are creative, agile, and organized. This is an on-site position that requires 5 days a week (Monday-Friday) in our San Francisco HQ. You are A seasoned, experienced professional with a full understanding of providing IT support. You will Provide level 2 and level 3 support for technical issues. Support Envoys in their daily service, software, and hardware requests. Resolve complex Workplace Tech support requests. Conduct root cause analysis, identify appropriate solutions, and implement them. Document and train the team on IT subject matter expertise. Support and continuously improve onboarding and offboarding processes. Collaborate on team, department, and company-wide IT-owned initiatives. You have Enjoy working in a customer-focused, technical environment. Strong experience working with mac OS, iOS, and SaaS services and tools. Ability to communicate problem-solving related questions and directions in a clear and accessible way. Design, build, and maintain Okta/JIRA Workflows to automate identity lifecycle events (onboarding, offboarding, role changes, and app provisioning). Identify opportunities for workflow optimization using Okta APIs, hooks, and integrations. Manage JAMF Pro for mac OS and iOS devices across the organization. Create and maintain configuration profiles, policies, and scripts to automate device setup and compliance enforcement. Prioritize a variety of tasks and service requests in a dynamically changing environment. Experience in automating workflows and implementing system improvements. Advanced administration skills in applications like Atlassian, Google Workspace, Okta, Zoom, Zapier, Slack, and other SaaS apps. You'll get A high degree of trust in your ideas and execution. An opportunity to partner and collaborate with other talented people. An inclusive community where you feel welcomed and cared for as a person. The ability to make an immediate impact, helping customers create a great workplace experience. Support for your personal and professional growth. Bonus points Expertise in specific technologies or platforms, particularly within Apple's ecosystem. Familiarity with ITIL methodologies or certifications. If you have any questions related to compensation, please contact Recruiting after you apply. #LI-Hybrid By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law. Compensation Range: $110K - $125K #J-18808-Ljbffr
    $110k-125k yearly 4d ago
  • Senior IT Support Specialist

    Openai 4.2company rating

    Information technology professional job in San Francisco, CA

    About the Team The IT Services and Support team provides seamless, reliable IT solutions across OpenAI. We run a fast-moving helpdesk environment that supports employees, manages vendor relationships and equipment inventory, and continually improves our processes and documentation to enhance the employee experience. About the Role As a Senior IT Support Specialist, you will handle advanced troubleshooting and own more complex IT initiatives. In addition to supporting employees day-to-day, you will lead process improvements, manage vendors, and drive technical projects that enhance OpenAI's IT environment. This role is based in our San Francisco office and requires five days per week on site. Relocation assistance is available. In this role, you will: Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings. Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders. Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. Manage Vendors and Equipment: Coordinate with logistics team and vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems. Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents. You might thrive in this role if you: Have strong technical expertise in mac OS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products. Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions. Excel at troubleshooting and problem-solving within Mac and mac OS environments, ensuring smooth operations for users. Have experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes. Are experienced with Jira, leveraging it for IT service management (ITSM) to streamline processes, track incidents, and ensure efficient support ticket handling and resolution. Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement. Exhibit precision and attention to detail in your work, consistently delivering high-quality results. Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences. Are proactive in process improvement and vendor management, with added value in mentoring junior team members, automating workflows via scripting or low-code tools, and managing IT projects as a bonus. This role is based out of our San Francisco office, requires 5 days in office per week, and we offer relocation assistance to new employees. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. #J-18808-Ljbffr
    $117k-155k yearly est. 2d ago
  • Personal Computer Technician

    Softworld, a Kelly Company 4.3company rating

    Information technology professional job in San Diego, CA

    PC Refresh Technician Contract Duration: ASAP - 6 months Pay Rate: $30 per hour, no flexibility Reporting Structure: Full onsite role with the requirement to drive to different hospital/clinic sites across the county based on current project needs. Usually stationed at one location per shift. Job Description: We are seeking an experienced IS Support Technician to join our team. The ideal candidate will have 2 years of experience in installation and configuration of Windows 7 and Windows 10, along with hardware refresh experience. The role requires outstanding customer service skills, a solid understanding of PXE Boot, desktop troubleshooting, and experience configuring printers and peripheral devices such as scanners, credit card readers, and signature pads. A basic understanding of networking, telecom, and SCCM is a significant plus. Key Responsibilities: Install and configure Windows 7 & Windows 10 operating systems. Perform hardware refresh tasks, ensuring minimal disruption to end users. Troubleshoot desktop issues and resolve them promptly. Configure printers and various peripheral devices including scanners, credit card readers, and signature pads. Utilize PXE Boot for system imaging and deployment. Provide exceptional customer service to internal clients, ensuring their technical needs are met efficiently. Drive to different hospital/clinic sites throughout the county as needed. Top 3 Required Skills: SCCM (System Center Configuration Manager) Windows Refresh Experience Strong Customer Service Skills Desired Skills: Experience in a healthcare environment. Flexibility and adaptability in scheduling and location. Why Join Us? This is an excellent opportunity to work with a reputable healthcare provider, with the potential for long-term employment and career growth within the organization.
    $30 hourly 4d ago
  • Oracle Application Specialist

    Onpoint Search Consultants 4.2company rating

    Information technology professional job in Los Angeles, CA

    What you will find ... production support for Oracle Cloud (Benefits & Absence) remote available for: AZ, CA, CO, FL, GA, MN, NV, OR, & TX exceptional benefits (pension plan options) What you will do ... production support for Oracle Cloud (Benefits & Absence) break fix & troubleshoot Oracle Cloud (Benefits & Absence) project support for enhancements (Open Enrollment) configuration & testing Oracle Cloud (Benefits & Absence) OTBI report writing & audit files for compliance Wish list ... 3+ years in Oracle Cloud modules (Benefits & Absence) Oracle Cloud production support (primary Benefits & Absence) experience with Oracle HCM Cloud & Oracle HR preferred healthcare or hospital IT environment a big plus
    $73k-112k yearly est. 5d ago
  • AI-Driven IT Lead: Automate, Secure & Enable Teams

    Airangels

    Information technology professional job in San Francisco, CA

    A leading technology firm in San Francisco is seeking an experienced IT Lead to design and execute an automation-first strategy. The role involves overseeing IT infrastructure, ensuring employee technology experience, and driving projects focused on AI adoption. Candidates should have over 5 years in IT leadership with strong security and project management skills. This role offers a competitive salary starting at $140,000 annually, along with benefits and equity options. #J-18808-Ljbffr
    $140k yearly 2d ago
  • Principal Enterprise IT Engineer

    1X Technologies

    Information technology professional job in Palo Alto, CA

    Principal Enterprise IT Engineer, IT & Security About 1X: We're an AI and robotics company based in Palo Alto, California, on a mission to build a truly abundant society through general-purpose robots capable of performing any kind of work autonomously. We believe that to truly understand the world and grow in intelligence, humanoid robots must live and learn alongside us. That's why we're focused on developing friendly home robots designed to integrate seamlessly into everyday life. We're looking for curious, driven, and passionate people who want to help shape the future of robotics and AI. If this mission excites you, we'd be thrilled to hear from you and explore how you might contribute to our journey. Role Overview The Principal Enterprise IT Engineer will lead the strategy, architecture, and implementation of enterprise IT systems across the company. This role will define standards for identity, endpoint management, collaboration, and security while scaling IT infrastructure to support rapid organizational growth. You'll play a key leadership role, mentoring senior engineers and influencing cross-functional and executive stakeholders to align IT operations with strategic business needs. Responsibilities Define and drive enterprise IT strategy, architecture, and roadmaps across identity, collaboration, and device platforms Lead administration and scaling of Google Workspace, Okta, Intune, and MDM platforms with a focus on Zero Trust principles Develop and implement automation frameworks and scripting (Bash, Python, PowerShell) to streamline IT operations Align IT systems with compliance standards (e.g., SOC2, ISO 27001) and proactively mitigate enterprise risks Ensure seamless integration of IT systems with engineering, manufacturing, and robotics environments Act as senior escalation point for IT operations, mentoring IT engineers and building a high-performance function Influence executive and cross-functional stakeholders to ensure IT strategy supports business growth Requirements Expert-level knowledge of Google Workspace, Okta, Microsoft Intune, and MDM platforms across multiple OS (mac OS, Windows, iOS, Android) Strong scripting and automation skills (Bash, Python, PowerShell); experience implementing Zero Trust security Proven experience scaling IT systems globally in high-growth, cloud-first or hybrid environments Ability to lead IT architecture initiatives and partner with executive and security leadership Experience mentoring senior IT engineers and leading high-performance teams Preferred: Familiarity with Terraform, Ansible, and IT support for robotics or engineering-heavy environments Preferred: Certifications such as CISSP, Okta Certified Architect, Google Workspace Admin, or Microsoft Enterprise Mobility Benefits & Compensation Salary: $180,000 - $235,000 Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Equal Opportunity Employer 1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr
    $180k-235k yearly 3d ago
  • IT Engineer

    Kubelt

    Information technology professional job in San Francisco, CA

    About the Company: World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. About the Team Join a lean, high-impact IT Engineering team that acts as a critical force multiplier for Tools for Humanity. As one of two engineers globally, you will be the cornerstone of our European operations, working in close partnership with your counterpart in San Francisco. Our team's mission is to empower every employee with a seamless, secure, and powerful technology environment. We don't just solve problems; we engineer solutions that anticipate needs and enable the entire company to move with the "Extreme Urgency" our mission demands. About the Opportunity This is more than a support role; it's an opportunity to build, automate, and own the IT infrastructure that powers a global movement. You will be the primary technical owner for our Munich office and the wider European region. Your responsibilities will range from providing white-glove support to our world-class team, to deploying and maintaining best-in‑class systems. A key part of your role will be designing and building automations that connect our systems, reduce manual work, and enhance our security posture. You will also play an instrumental role in our physical expansion, taking charge of IT buildouts for new offices as we scale. About You You are an IT professional who thinks like an engineer. You're not content with manual processes and are always looking for ways to automate and improve systems. You possess a broad technical skill set across modern corporate IT, including identity management (Okta), device management (Kandji), and networking fundamentals. You are obsessively user‑focused, taking pride in delivering a world‑class experience that makes your colleagues' work‑life better and safer. You are "In the Driver's Seat," demonstrating extreme ownership and a proactive approach to your work. You don't wait for tickets; you hunt for opportunities. You thrive under pressure and operate with a powerful sense of urgency, understanding that our mission is a sprint, not a marathon. You have experience in a fast‑growing, dynamic environment and are comfortable with the ambiguity that comes with scaling a global company. You are an excellent, direct communicator, capable of collaborating effectively with your technical counterpart in a different time zone and supporting non‑technical colleagues with clarity and patience. Flexibility for international travel is required to lead IT initiatives for new office launches. By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR. Pay transparency statement (for CA and NY based roles): The reasonably estimated salary for this role at TFH ranges from $145,500 - $195,000, plus a competitive long‑term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best‑in‑class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, a 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more! #J-18808-Ljbffr
    $145.5k-195k yearly 5d ago
  • IT Engineer

    P2P 3.2company rating

    Information technology professional job in San Francisco, CA

    Employment Type Full time Department Paradigm Compensation $150K - $170K Actual starting pay may vary based on a range of factors which can include experience, skills, and scope. This role is eligible for additional performance-based compensation as well as a comprehensive benefits package. The Firm Paradigm is a San Francisco-based investment firm focused on crypto and frontier technologies across the globe, with over $11 billion in assets under management. We make investments in companies and protocols at all stages, ranging from early-stage venture financing rounds to growth equity to liquid token assets. Paradigm was co-founded in 2018 by Matt Huang (former Partner at Sequoia Capital) and Fred Ehrsam (co-founder of Coinbase). Since then we've been hard at work building a world-class team of brilliant mutants to investigate the world's most beautiful technical problems. Our research-driven approach helps us build relationships with founders and entrepreneurs, but it also reflects our broader goal of growing the crypto ecosystem globally and accelerating crypto's ability to advance the world we live in. We believe that crypto will ultimately redefine money, finance, and the internet itself, and this technological revolution will have a fundamental and long-lasting impact on the global economy. The Role Paradigm is looking for an IT Engineer to join our team. The primary responsibility of this role is to provide best in class support to all of Paradigm's users. In addition to providing support, you'll also be responsible for assisting with implementing, configuring and maintaining SaaS applications and tools, alongside the IT Systems Engineers. You have: 3+ years of IT support experience, with a strong technical background troubleshooting Mac and iOS endpoints as well as SaaS applications (e.g., Zoom, Google Workspace, Slack) 1+ year of IT system administration experience, with hands-on exposure to IAM (Identity and Access Management), and endpoint management. Solid understanding of ITSM best practices, collaboration platforms (Slack, Zoom), networking fundamentals, and AV/conference room technologies Proven expertise in testing, configuring, and deploying IT solutions in a fast-moving environment Ability to set clear expectations, prioritize effectively, and follow through on commitments in a timely and reliable manner Excellent written and verbal communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences while maintaining a customer-first focus Nice to haves: Experience working in a fast-paced or high-growth company Familiarity with APIs, GCP, SAML, OIDC Python scripting experience Exposure to OktaWorkflows Background in security operations (e.g., incident response, vulnerability management) You are: Passionate about delivering world-class customer service, with a strong sense of ownership and integrity Skilled at building relationships and adapting your support approach to the needs of diverse stakeholders Eager to expand your expertise beyond day-to-day IT support by engaging in cross-functional projects such as software rollouts and systems management alongside the Systems Engineering team Highly trustworthy and motivated, with a strong drive to contribute, grow, and succeed as part of the team You will: Work in person in San Francisco, CA (currently 3 days per week onsite) Deliver best-in-class IT support, ensuring high levels of employee satisfaction and productivity Participate in the team's on-call rotation and after-hours support coverage Maintain and manage a wide range of cloud applications used across the organization Partner with Systems Engineers on projects and progressively take full ownership of initiatives from start to finish Document, standardize, and continuously improve IT processes and best practices Compensation Range: $150K - $170K #J-18808-Ljbffr
    $150k-170k yearly 6d ago
  • IT Engineer - Onsite SF, Autonomous & Impactful

    Hard Yaka

    Information technology professional job in San Francisco, CA

    A fast-growing tech company based in San Francisco seeks an experienced IT Engineer for contract work. You will manage IT operations, leading employee onboarding and troubleshooting. Candidates should have 3-5 years of experience in IT roles, with skills in Google Workspace and troubleshooting. The position requires reliable execution and communication skills. You will work in the office three days a week, participating in an innovative tech culture that values diversity and collaboration. #J-18808-Ljbffr
    $113k-161k yearly est. 5d ago
  • IT Engineer: AI-Driven Workflows & LRC Automation

    Airwallex

    Information technology professional job in San Francisco, CA

    A global financial technology company is seeking an experienced IT Engineer to support its LRC teams. You will manage workflows, build automation and orchestration, and work closely with the Legal team to enhance efficiency. The ideal candidate is experienced in identity management standards, has strong programming skills, and possesses a bachelor's degree in Information Technology. This role offers opportunities to work on global challenges and innovative projects, making a significant impact on the organization. #J-18808-Ljbffr
    $113k-161k yearly est. 3d ago
  • Senior Information Technology Analyst

    Otsuka America, Inc. 4.9company rating

    Information technology professional job in San Francisco, CA

    As a Sr. IT Analyst based in San Francisco, you'll be one of the go-to technical resources for the affiliates we support in our Shared Services team. In this hybrid role, you'll provide hands-on support for a wide range of hardware, software, and cloud services in a Microsoft-centric environment. You'll work closely with experienced staff to document legacy processes, resolve day-to-day IT issues, and proactively identify opportunities to automate and streamline support. Your strong communication skills, initiative, and growth mindset will help ensure a seamless technology experience for our users. This position is responsible for providing technical assistance and support related to the company's IT operations, activities, systems and users across multiple sites. This includes responding to support needs, executing troubleshooting steps, gathering information, isolating problems, escalating issues, monitoring systems availability, managing tickets and meeting SLA's. Candidates should have a mix of technical and customer service skills. These functions are performed in support of the company's users, systems, facilities and data centers. Responsibilities Provide operational and end user support for IT systems and activities, including: Windows AD, Azure, and AWS environments Server deployment, management and monitoring Audio-Visual systems, including Poly equipment and Teams Rooms Telephony systems, including Teams Voice and mobile devices O365 services, including Exchange Online, Intune, SharePoint, Teams User accounts and permissions Printers and copiers Shadow senior team members to extract and document tribal knowledge, focusing on undocumented processes and troubleshooting steps. Identify repetitive support tasks and propose self-service or automation solutions. Provision, deprovision, install, maintain, and support users, applications and devices. Coordinate repair of company devices. Provide technical support, guidance, and training to users. Troubleshoot and diagnose hardware and software problems. Ensure full resolution within a timely manner. Ensure adherence to corporate standards. Monitor and report system performance. Maintain system and training documentation. Perform log review and maintenance. Assist and coordinate with other members of the IT team. Perform other related duties as assigned. This position is primarily located in our San Francisco office, supporting multiple offices, including local and remote users and requires occasional travel to supported sites. General office environment: Ability to sit for long periods of time and to move about an office. Supervisory responsibility: None Qualifications/Required Knowledge, Experience and Skills: Background in O365 applications and services, including Microsoft Office, Teams, Exchange, SharePoint, Intune, Power Apps, etc. Experience with Jira, Adobe and Sage is helpful. Background in end user support & training. Excellent customer service and interpersonal skills, including the ability to communicate technical information, both verbally and written, to a wide range of users. Experience in IT systems and network administration, including specific knowledge of Windows Server and Microsoft Azure. Experience with AWS is helpful. Experience in a broad range of IT systems (hardware, software, printers, firewalls, routers, etc.). Must be self-motivated, and possess the ability to work reliably and responsibly, both independently and in a team environment. Excellent troubleshooting, problem solving, critical thinking and analytical skills. Excellent attention to detail, and good work habits under pressure. Readily adaptable to the changing needs of the business, with ability to manage multiple priorities. Ability to collaborate with multiple parties to solve problems. Ability to prepare reports, conduct investigations, and review documents/logs. Ability to learn and support new and fast-changing technologies. Ability to use sound judgement, identify next steps to be taken, and develop appropriate solutions Educational Qualifications: Bachelor's Degree in relevant field or other relevant professional experience. 5+ years of network administration and helpdesk experience. IT certifications or equivalent experience. Formal education in a business field is preferred. Pay Range: The starting base pay for this position in the San Francisco Bay area is as shown below. The actual base pay is dependent upon a variety of factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This position is also eligible for a discretionary annual bonus, paid time off, and a benefits package including but not limited to company-sponsored medical, dental, vision, and a generous 401(k) match. $120,000/year - $140,000/year Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka America, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka America, Inc. is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting *********************.
    $120k-140k yearly 1d ago
  • IT Helpdesk/PC Support (38856)

    Community Health Care 4.2company rating

    Information technology professional job in Fort Irwin, CA

    Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community. We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all. We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more! We are looking for IT Helpdesk/PC Support Technician to join our team. The PC Support Technician provides helpdesk and technical support related to the use and operation of network software, desktop PC's, printers, copiers and phones and related software and their connectivity to other computers in the Agency. This position involves extensive interaction with end users. They will help with installation, configuration and repair of desktop PC hardware, software installation and application support and helpdesk ticket/phone support resolution. In addition, oversee and perform as necessary, basic network maintenance such as backup, user setup, user account maintenance, Installation, configuration and repair of printers, faxes and copiers plus providing general support for end users such as orientation, problem assessment, and troubleshooting. Plus, other duties as assigned.
    $36k-44k yearly est. 6d ago
  • IT Specialist JR

    Avening Management and Technical Services

    Information technology professional job in Barstow, CA

    Under immediate supervision, install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized information technology systems. Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers. Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability. Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. Install, optimize and troubleshoot Local Area and Base Area Networks. Familiar with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT).
    $45k-58k yearly est. 60d+ ago
  • IT SPECIALIST(SUBSTITUTE POOL)

    Barstow Community College 4.3company rating

    Information technology professional job in Barstow, CA

    This is a continuous recruitment for an applicant pool to fill part-time, substitute, temporary, or hourly assignments on an as needed basis. Substitute compensation will be calculated using step 1 of the level the classification is placed on the Classified Salary Schedule. SUMMARY Under the direction of an assigned supervisor, the Information Technology (IT) Specialist provides technical support to employees and students by diagnosing, troubleshooting, repairing, installing, and maintaining computers and related hardware, software, mobile devices, and peripherals in physical and virtual environments, including computer labs and Hy Flex environments. Assists with hardware and software procurement, licensing compliance, and asset management. Performs network and operating systems maintenance functions following established procedures. Performs IT asset management. ESSENTIAL DUTIES AND RESPONSIBILITIES * Responds to help desk tickets, incoming calls, walk-ins, and emails regarding computer related hardware and software problems and provides follow-up support. Assists end-users with access difficulties, operating system and software malfunctions, and hardware repairs on laptops, PCs, virtual machines, mobile devices, and peripheral equipment. * Provide assistance to employees and students on using computer and software programs including remote access, and use of peripheral equipment. * Troubleshoots and performs various technical computer and peripheral repair duties that include diagnosing system failures, repairing or replacing parts, and testing. * Creates and deploys images; develops scripts to automate processes; plans, schedules, and completes computer refresh projects. Tests and configures applications and new software functionalities to applicable servers and platforms. * Provides technical support for computer labs on campus and off campus sites. Installs and maintains computers, peripherals, and software applications, including specialized systems to meet the Americans with Disabilities Act (ADA) requirements. * Provides technical support to desktop, remote, and network connectivity issues. Performs hardware and software tests using diagnostic and testing equipment. * Communicates with vendors as needed to resolve technical issues. * Provides print server maintenance and troubleshooting by creating printer queues, uploading printer drivers, and assigning users to printers. * Assists in troubleshooting to resolve network hardware and operations problems, including connectivity, internet access, electronic mail, and file servers. * Delivers, installs, and configures computers, VoIP devices, software applications, docking stations, printers, scanners, and other peripheral equipment. Sets up video conferencing equipment and administers conferencing software. Installs cables, IP cameras, wireless access points, Wi-Fi, network cards, and other networking components. * Coordinates, installs, and configures network components including computers, printers, cabling, phones, servers, and user accounts. * Provides guidance regarding instructional strategies for integration of technology in instruction. Provides technical support to students. * Develops and maintains internal media servers for campus-wide informational monitors. Coordinates IT support for events/productions with the event Manager. * Monitors security tools to reduce the risk of a security breach and improve efficiency of the network security infrastructure. Troubleshoots malware, ransomware, phishing, and other viruses. Conducts IT security training to employees and students. • Installs, configures, patches, upgrades, and maintains computer operating systems and software while ensuring compliance and compatibility with the network. Modifies software and analyzes software needs for modernizing processes and expansions. * Provides Hy-Flex support for classrooms, and audio-visual support for conference rooms and events. Installs, configures, and maintains portable units. Sets up and tests audio, visual, and associated equipment for campus events. * Keeps and maintains records of average response time, mean time to repair, end-user satisfaction, and the number of problems resolved within a given period. * Maintains Cisco Call Manager databases including Unity and Call Center. * Installs mounts, speakers, microphones, computer equipment, and other related technology in support of classrooms and Hy-Flex instruction. * Maintain an accurate inventory of all IT assets, including hardware and software. Track the lifecycle of IT assets from acquisition through disposal, ensuring proper documentation and reporting. * Performs other job-related duties as assigned. KNOWLEDGE AND SKILLS * Computer and mobile device operating systems. * Operating system and software patch management, group policies and profile support. * System and network troubleshooting and diagnostic techniques. * Enterprise desktop systems and related equipment. * Enterprise PC imaging and management tools and software deployment technologies. * Project management, asset management, and change control processes. * Principles of directory account management for computer environments. * Network and Wi-Fi technologies. * Hy-Flex and smart classroom control system configuration software and components. * Audio and Video production. * Research techniques to solve technical problems. * Network and phone technologies and systems protocols. • Interpersonal skills using tact, patience, and courtesy. * District organization, operations, policies and objectives. • English usage, grammar, spelling, punctuation, and vocabulary ABILITIES * Install, test, troubleshoot, maintain, repair and upgrade computer, network, phone, printing and audio-visual equipment and software. * Operate and test computer hardware, peripheral equipment, and applications software. * Troubleshoot and diagnose IT systems and peripheral equipment failures. * Install wiring and cabling for voice, video, and data. * Prepare and maintain maintenance and repair records, and reports. * Establish and maintain cooperative and effective working relationships with others. * Work independently with little direction. * Communicate effectively both orally and in writing. * Use customer service and telephone skills. * Meet deadlines and work under pressure. * Establish and maintain cooperative and effective working relationships with others. * Read, interpret and apply technical information, blueprints, and schematics. * Give one-on-one and small group presentations PHYSICAL ABILITIES Requires ambulatory ability to move to various office and classroom-type locations and to bend, stoop, crawl and reach to install cables and equipment. Requires sufficient hand eye coordination and dexterity to make small component connections. Requires sufficient visual acuity to read technical documents and instructions and align small components. Requires sufficient auditory ability to carry on routine conversations. Requires the ability to lift, push, and pull objects of medium weight (less than 75 lbs.) on an occasional basis. Requires the ability to work in confined areas with noise variations, dust, and limited ventilation. Must be able to complete District-sponsored training in occupational safety and health and hazardous materials awareness within a reasonable amount of time. PHYSICAL DEMANDS AND WORKING CONDITIONS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing a computer monitor. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. EDUCATION AND EXPERIENCE Any combination equivalent to: An associate degree in computer science or a related field plus two (2) years of related experience or equivalent combination of education and experience. IT certifications may substitute for education or experience. LICENSES AND CERTIFICATES May require a valid driver's license.
    $79k-98k yearly est. 31d ago

Learn more about information technology professional jobs

How much does an information technology professional earn in Barstow, CA?

The average information technology professional in Barstow, CA earns between $57,000 and $128,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.

Average information technology professional salary in Barstow, CA

$86,000
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