Help Desk Support Technician
Information technology professional job in Seville, OH
Title: Support Desk Technician I
Duration: 12 Months Contract
Entry-level to mid Support Desk role focused on front-line IT support for bank associates.
Key Responsibilities
Answer Service Desk calls/emails; create and manage tickets (first-call resolution focus)
Troubleshoot workstation hardware/software; escalate to Tier 2/3 as needed
Perform basic preventive maintenance on PCs, printers, peripherals
Place service calls with vendors
Support AD password resets and basic user admin
Key Skills
Exceptional customer service, verbal and written communication
1-2 years IT support or A+/MS certification
Experience with Windows desktop OS, Active Directory, basic hardware
Strong documentation, analytical, and problem-solving skills
Must adhere to banking compliance standards (BSA/AML/OFAC, etc.)
Technical Support Professional
Information technology professional job in Solon, OH
We're looking to add a Technology Support Professional to our growing team.
Responsibilities
• Provide world-class service to our customers via phone, email, and chat for hardware and software products.
• Develop and improve your knowledge of our products and related technologies, including networking, authentication, hosted applications, and database.
• Possible travel to customer sites for site surveys and implementations.
• Special projects related to product support.
We'd like to speak with you if you have:
• Experience in a technical support or IT management role.
• A "whatever it takes" attitude about customer service.
• The desire to work someplace special, with talented and motivated colleagues.
• Experience with cloud management or Microsoft Azure
A great place to work
• We're a small company where you can really make a difference
• Great co-workers
• Advancement opportunity
• World class benefits
• Unsurpassed medical, dental, and vision coverage
• 401(k) program with match
About TimeKeeping Systems
Why is the average employee tenure at Guard1 over ten years? It's because we give our team a great place to work, a great group of colleagues to work with, and a great product that they can believe in.
Our company goals are simple - taking care of our customers, taking care of our employees, and earning a profit - in that order. We believe in giving our team members the trust and resources they need to succeed. One way we take care of our people is a great benefit program, with healthcare, dental, vision, disability, and 401(k) with match.
We are the leader in our industry and we are investing in growth. We are a small passionate company, where everyone makes a difference, every day. This is an opportunity for an exceptional individual to join our team. If you have the superior talent and skills we're looking for, we want to speak with you!
Digital & IT SAP FICO Specialist
Information technology professional job in Akron, OH
JSG is hiring a Digital & IT SAP FICO Specialist either in Cleveland or Akron, OH.
Must be a US Citizen
Act as the subject matter expert to projects on SAP FICO functional modules in the role arena and advise what the art of the possible is.
Elicit requirements using interviews, process reviews, shadowing, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task & workflow analysis. This will either be as an individual SAP Subject Matter Expert or in conjunction with a Business Analyst.
Critically evaluate information gathered from multiple sources, reconcile conflicts, identify, and close gaps, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Proactively communicate and collaborate with external and internal customers to analyze information needs and SAP functional requirements and deliver appropriate artefacts on standard templates, including but not limited to Process Flows, Technical Design, Solution Design, User Stories, Use Cases, GUI Screen and Interface designs.
Interpret customer business needs and translate them into application and operational requirements.
Act as the liaison between the customer community and the SAP application teams regards SAP capability.
Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability, functionality and performance needs.
Implement and deploy SAP template solution to achieve defined business goals to design, maintain, deploy solution for Finance and controlling component and cross functional components such as production planning, procurement etc.
Owns and manages the design, documentation and implementation of processes and process improvements in conjunction with process owners, Super Users, SAP functional specialists and third-party as part of the SAP CoE. Initiates continuous improvements activities to increase the efficiency of the business information systems and meet global business objectives.
4-year University / College Degree and relevant technical / business certifications
Five or more years' experience in Information Technology
Experience in security best practices and compliancy requirements for area of expertise
A minimum of 5 years SAP full cycle implementation experience in Financial Accounting, Controlling and Management Accounting as well as support experience.
Experienced SAP finance and controlling subject matter expert who is able to engage with business, extract business requirements and configure SAP solutions.
Must have worked in customized processes and SAP Template solutions within the SAP arena.
Must have worked in RICEFW developments, exposure to BAPI, Integration, User exits.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse stakeholder group including executives, managers, business process owners and subject matter experts.
Good appreciation of systems design and SAP configuration.
Working knowledge of appropriate legislation, accounting standards, including the Data Protection Act, DFARS and ITARS.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Information Technology Support Specialist
Information technology professional job in Independence, OH
Corporate IT Support - Onsite 5 days a week - Cleveland area
Capstone is seeking an experienced on-site Corporate IT Support professional to take responsibility for providing technical assistance to computer system users. The position involves communicating, monitoring and resolving user support requests either on-site or remotely. This role relies on experience and judgment to accomplish goals and service client requests in a timely fashion. This is a full-time, exempt position with comprehensive benefits in a casual business environment.
Essential Functions:
Respond to user support requests submitted through ticketing system, email or phone within expected response times.
Setup, install, maintain, manage and repair, server and desktop hardware, network equipment, mobile devices, printers and peripherals.
Create and manage user accounts and permissions within Active Directory.
Install and update company approved software and operating systems
Provide end user support and best practice use of Windows 11, IOS, Office 365 and other business applications.
Provide entry level cybersecurity support, guidance and training.
Build and foster relationships with internal employees, vendors and team members.
Other duties as assigned.
Skills and Experience Requirements:
Two plus years of related work experience.
Knowledge of computer hardware and networking support.
Experience with using and supporting Microsoft Operating Systems, Office 365 Applications, Active Directory and business applications.
Excellent interpersonal and customer relations skills.
Benefits:
Competitive salary.
Paid Time Off and Holidays.
Comprehensive Benefits Plans (Medical, Dental, Life, Vision, and Disability Insurance).
401(k) retirement plan with company match.
Service Desk Technician
Information technology professional job in Shaker Heights, OH
We're seeking a jack-of-all-trades Service Desk Analyst who is interested in a contract to hire opportunity with our client in Shaker Heights. This will be working onsite M-F. The Hiring Team is targeting someone who is passionate about solving problems, eager to learn, and ready to get hands-on with a wide range of technologies. This role is perfect for someone who enjoys variety in their day-to-day work and takes pride in being the go-to person for all things tech.
Required Skills & Experience
Technical Troubleshooting: Strong ability to diagnose and resolve hardware, software, and network issues across various platforms (Windows, mac OS, mobile devices).
Hands-On Mentality: Willingness to physically set up, configure, and repair devices and peripherals as needed.
Versatility: A true jack-of-all-trades-comfortable switching between tasks, tools, and technologies.
Customer Service Orientation: Excellent communication skills and a helpful attitude when supporting end users.
Adaptability: Ability to learn quickly and handle unfamiliar systems or challenges with confidence.
Time Management: Capable of prioritizing tasks and managing multiple support requests efficiently.
Documentation Skills: Able to clearly document issues, solutions, and procedures for future reference.
Team Collaboration: Works well with others, shares knowledge, and supports team goals.
Information Technology Support Specialist
Information technology professional job in Medina, OH
We are seeking a skilled and customer-focused IT Support Specialist to join the on-site technical support team of one of our international clients. The ideal candidate will be responsible for providing hands-on assistance to employees with hardware, software, and network-related issues, ensuring smooth day-to-day IT operations.
Key Responsibilities:
Provide on-site technical support for desktops, laptops, mobile devices, printers, and other peripherals.
Troubleshoot and resolve hardware and software issues in a timely manner.
Install, configure, and maintain operating systems and applications.
Assist with network connectivity issues and basic server support.
Set up and maintain user accounts, permissions, and access rights.
Document support requests, resolutions, and maintain accurate records in the ticketing system.
Collaborate with other IT team members to escalate and resolve complex issues.
Support onboarding and offboarding processes, including equipment setup and recovery.
Maintain inventory of IT equipment and supplies.
Ensure compliance with company IT policies and security protocols.
Qualifications:
Associate or Bachelor's degree in Information Technology, Computer Science, or related field.
2+ years of experience in IT support or help desk roles.
Strong knowledge of Windows and mac OS operating systems.
Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
Excellent problem-solving and communication skills.
Ability to work independently and manage multiple tasks.
Customer service-oriented with a proactive attitude.
Preferred Skills:
Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
Basic understanding of cybersecurity principles.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Working Conditions:
This is a fully on-site role
Primary work site will be Medina, OH. If necessary, up to once a week, support will be provided at Tiffin, OH.
May require occasional lifting of equipment and travel between office locations.
Information Technology Administrator
Information technology professional job in Shaker Heights, OH
General Definition of Work
Performs difficult skilled technical work managing and maintaining computer and network services, the security of computer network and communications, the Microsoft Active directory, and the Virtual Server Environment (VMware) for the City, developing solutions for project requirements, coordinating with vendors, developing and reviewing bids, evaluating new technologies, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of Information Technology.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Essential Functions
Maintains computer and network services by providing secure and reliable service to all City departments including designing the solutions, installs, configuration, troubleshooting and maintenance of computer and network equipment.
Manages the security of the City computer network and communications; ensures system integrity and security for various operating systems and software used by the City through monthly patches, upgrades and bug fixes.
Manages and maintains the Microsoft Active directory for the City to provide a safe and stable environment; creates and maintains network user accounts and security.
Manages and maintains the Virtual Server Environment (VMware) for the City.
Designs solutions for project requirements; works with vendors reviewing bids to evaluate proposed solutions and makes recommendations to the Director of IT; analyzes new technology for more efficiency and cost effectiveness; creates and reviews bids for hardware and software needs; works closely with vendors; coordinates outside maintenance contracts and services.
Installs, configures, and maintains network hardware including but not limited to switches, wireless access points, routers and cabling.
Analyzes, diagnoses, and repairs software issues; consults with users and tier one through three support to solve technical questions; provides assistance to all City departments with various hardware and software components including purchasing assistance.
Documents and records services performed via helpdesk software; prepares summaries and written reports for supervisors; maintains accurate records of hardware and software inventory and software licenses to adhere to licensing and retention policies.
Attends user groups, training and interface committees; transports equipment as needed.
Provides training, direction and support to level one Desktop Support Technician as needed.
Completes and ensures integrity of server operating software and data backups.
Knowledge, Skills and Abilities
Thorough knowledge of the principles of modern office procedures, systems and equipment; thorough knowledge of the policies, procedures and activities of the department; thorough knowledge in Microsoft Windows Operating Systems and Microsoft Office Professional applications; thorough knowledge in virus and spyware protection tools; general knowledge of Power Shell.
Skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in enterprise level Local Area Network (LAN)/Wide Area Network (WAN) environment including administration of network architectures, principles and topologies.
Ability to use diagnostic and performance tuning tools; skill in standard backup infrastructures and software tools and in Virus Protection and Anti-Spam tools; ability to troubleshoot hardware and software issues with computers, printers, equipment, City-standard software applications, networks, systems, and other peripherals, and perform repairs or fixes; ability to use diagnostic and performance tuning tools; ability to follow electronic document retention policies and perform discovery searches; ability to read, interpret, and apply detailed and technical manuals and verbal/visual instructions, as well as understand documented procedures, flow charts, operating systems, and computer operations concepts; ability to complete work in a timely fashion and initiate proper and acceptable direction for completion of work with a minimum of supervision and instruction; ability to communicate effectively in oral and written form; ability to perform and organize work independently; ability to multitask; ability to use strong interpersonal and customer service skills using tact, patience and courtesy; ability to establish and maintain effective working relationships with associates, department heads, vendors, and the general public.
Education and Experience
Bachelor's degree in computer science, information technology, or related field and considerable experience in computer management including Windows Servers, Structured Query Language (SQL) Server, backup technologies, security technologies, forest and domain level trusts, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), or equivalent combination of education and experience.
Physical Requirements
This work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, using hands to finger, handle or feel and repetitive motions, frequently requires speaking or hearing and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm's length, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Special Requirements
Possession of Microsoft Certified Systems Professional (MCSP) Certification or equivalent upon hire.
Possession of Cisco Certified Network Associate (CCNA) Certification or equivalent upon hire.
Must meet and maintain all training and education requirements for position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
The City of Shaker Heights does not hire individuals who use or test positive for tobacco or nicotine products.
Please file application and/or resume:
CITY OF SHAKER HEIGHTS
HUMAN RESOURCES DEPARTMENT
3400 LEE ROAD SHAKER HEIGHTS, OH 44120
E-mail: ***********************************
Information Technology Support Specialist
Information technology professional job in Twinsburg, OH
Company Description This is an in-Office position, Your work location is our Twinsburg, Ohio office.
Do Not Apply if You Are Not Able come to our Twinsburg office each day.
Compass Computer Group, Inc., headquartered in Twinsburg, OH, has been providing comprehensive IT services, Products, and Support Solutions since 1996. For over 29 years we have delivered on Managed Service Agreements, Microsoft Products, Hardware/Software Support, Hyper-V and VMWare Systems, 24x7x365 Monitoring Services. Compass has a long history of supporting Manufacturing and Healthcare businesses in Northeast Ohio with a wide range of services, including Server and Workstation Support, Network Design, VOIP Phone Solutions, Business Continuity Data Protection, Licensing, Equipment Installation and Support. Their commitment to reliable IT infrastructure ensures optimized operations with less downtime for clients across various industries.
Role Description
This is a full-time IT Support Specialist, service role located in Twinsburg, Ohio. In this role, you will provide technical support and troubleshooting for hardware, software, and network-related issues. Responsibilities include assisting with Server and Desktop computer setups and ongoing maintenance, managing help desk inquiries, and delivering efficient IT solutions to ensure reliable day-to-day operations. You will work directly with teams and clients to identify and resolve technical challenges effectively.
Qualifications
Technical Support and Troubleshooting skills to identify and resolve hardware and software issues
REQUIRED - Knowledge of Server software including VMware and Hyper-V Computer systems with proficiency in managing Microsoft Server setups, repairs, and maintenance
Experienced in providing IT Solutions and Support in a timely fashion
Strong communication and problem-solving skills with the ability to manage tasks independently
Familiarity with network configurations and data backups is a plus
Associate's Degree in Information Technology or a related field, or equivalent professional experience
Related Microsoft Certifications preferred
Pay
Salary depends on experience, knowledge, and certifications
Full-Stack .NET Developer & IT Systems Specialist
Information technology professional job in Canton, OH
Eckinger Construction Company, Inc.
Canton, Ohio | Full-Time
Eckinger Construction is creating a new hybrid role for a Full-Stack .NET Developer who will also support IT systems and managed services across our family of companies. This position is approximately 60-75% software development and 25-40% IT support & systems administration.
Our internal applications use .NET, SQL, and DevExpress components, and integrate extensively with external platforms-especially QuickBooks Online (QBO) via REST APIs. This role will help modernize and expand our software ecosystem, support our IT infrastructure, and contribute to future strategic initiatives including AI-driven enhancements to internal tools and workflows.
Key Responsibilities Full-Stack Development (60-75%)
Develop and maintain .NET / C# applications using DevExpress UI controls, reporting tools, and components.
Build and refine REST API integrations, with emphasis on QuickBooks Online (push/pull data, OAuth 2.0).
Design and optimize SQL database structures, stored procedures, ETL logic, and data flows.
Create automations, workflow tools, dashboards, and integrations that improve operational efficiency.
Participate in the architectural design of future enhancements, including AI-assisted features.
Maintain source control practices and deployment workflows.
Document code, integrations, database models, and business logic.
IT Managed Services & Microsoft 365 Support (25-40%)
Provide Tier 1-2 IT support across all operating companies.
Support and maintain Microsoft OneDrive and SharePoint.
Support Microsoft 365, Windows devices, VPN, printers, and networking basics.
Assist with security, account management, and hardware lifecycle.
Coordinate with managed service providers for escalated issues.
Maintain IT documentation and device inventories.
Required Qualifications
3+ years of full-stack .NET development (C#, ASP.NET, MVC, REST APIs).
Strong experience with DevExpress components.
Advanced SQL experience including stored procedures, indexing, and optimization.
Experience integrating with cloud-based APIs, ideally QuickBooks Online API.
Knowledge of REST, JSON, OAuth 2.0 authentication.
Experience administering Microsoft OneDrive and SharePoint.
Familiarity with Microsoft 365 and general IT support.
Preferred Qualifications
Hands-on QuickBooks Online API experience.
Power BI dashboard/report development.
Familiarity with AI/ML concepts, LLM integrations, or modern AI tooling.
Experience with Azure SQL, Azure Functions, or Azure DevOps.
Background with construction, job-costing, or manufacturing systems.
Ideal Candidate Traits
Enjoys both development and IT support responsibilities.
Strong problem-solving and communication skills.
Comfortable supporting non-technical users across several companies.
Excited about future AI-enhanced software initiatives.
Compensation & Benefits
Competitive salary.
Health, dental, vision insurance.
Retirement plan with company match.
Paid time off and holidays.
Professional development and training support.
Network Systems Administrator
Information technology professional job in Barberton, OH
The Network Systems Administrator is responsible for the management, maintenance, and optimization of the organization's IT infrastructure, including networks, servers, and related systems. This role ensures reliable connectivity, security, and performance while supporting operational goals and ongoing IT projects.
What We Offer
Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
Responsibilities
Network Management: Administer, configure, and maintain network systems, including routers, switches, firewalls, VPNs, and wireless infrastructure to ensure secure and optimal performance.
Systems Administration: Manage servers (Windows/Linux), storage solutions, and cloud-based platforms, ensuring uptime, availability, and system health.
Monitoring & Troubleshooting: Proactively monitor network and system performance, identify issues, and resolve outages or performance bottlenecks.
Security Compliance: Implement and maintain network security policies, perform vulnerability assessments, and manage updates/patches to ensure compliance with organizational and industry standards.
Backup & Recovery: Design, execute, and maintain data backup, recovery, and disaster recovery strategies.
Project Implementation: Assist in planning and executing IT infrastructure upgrades, expansions, and migrations (e.g., wireless deployments, hardware refreshes, virtualization projects).
Documentation & Reporting: Maintain detailed system documentation, network diagrams, and standard operating procedures (SOPs). Provide regular reports on system and network performance.
User Support: Provide technical support to end-users, troubleshoot network/system issues, and ensure smooth IT operations across departments.
Knowledge & Experience Required
3-5 years of experience in network/system administration, including hands-on experience with network devices, virtualization, cloud platforms, and security tools.
Skills:
Proficiency in managing Cisco, Sophos, Dell, PaloAlto, Arista, Juniper or similar network hardware.
Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS).
Strong understanding of network protocols, firewalls, and security best practices.
Excellent problem-solving, communication, and project management skills.
Preferred Skills:
Familiarity with monitoring tools (e.g., PRTG, Auvik, Solarwinds).
Experience with scripting (PowerShell, Python) for automation.
Knowledge of IT governance frameworks (ITIL) and disaster recovery planning.
Education & Certifications Desired
Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Certifications: Relevant certifications such as CCNA, Network+, MCSE, or Azure Administrator preferred.
Personal Attributes Desired
Self-Development
Collaborates
Cultivate Innovation
Detail Orientation
Instills Trust
Decision Quality
Information Management Skills
Values Diversity
Nimble Learning
Job-Specific Knowledge
Customer Focus
Optimize Work Processes
Ensures Accountability
Work Conditions
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
Physically able to participate in training sessions, presentations, and meetings.
Some travel may be required.
On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills
Information Services Intern, Summer 2026
Information technology professional job in Orrville, OH
Your Opportunity as an Information Services Intern
Join our team as an Information Services Intern, where you will have the chance to gain valuable experience and apply your knowledge in one of our four core areas: Business Area Vertical (Analyst or Developer), Infrastructure and Support Services, Project Management Organization (PMO), or Governance (Security, Architecture, Risk Management, and Standards).
Location: Orrville, OH Corporate Offices
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Depending on the area you are assigned, your role will provide you with the chance to dive deeper into specific aspects of the Information Services, Transformation, and Portfolio Operations (ITP) organization:
Business Area Vertical - As a Developer or Analyst, you will contribute to documenting, designing, and building deliverables requested by the business, while also supporting daily activities across various applications.
Infrastructure & Support Services - In this role, you will collaborate with ITP team members and employees from across the company to procure, receive, store, install, test, and ship peripheral computer equipment, software, and supplies.
Project Management Organization (PMO) - Working with the PMO team, you will assist in the development and enhancement of business capabilities by organizing, facilitating, documenting, managing, and overseeing resources and tasks necessary for successful project completion.
Governance (Security, Architecture, Risk Management, and Standards) - As an Analyst, you will help manage risk and establish guidelines for the appropriate use of tools and technologies, promoting a secure and standardized work environment.
What we are looking for:
Freshman, Sophomore, or Junior standing with relevant coursework in Information Services, Computer Science, Project Management, or a related field
A well-rounded skill set, including familiarity with common software packages, strong organizational skills, and a detail-oriented mindset
Application Period:
Application period closes on November 1st, 2025
Why Choose the J.M. Smucker Company's Internship Program?
Are you seeking an exceptional internship experience at a Fortune 500 company? At Smucker, we are dedicated to providing a world-class, award-winning internship that offers you the opportunity to:
Learn: Unlock your potential in a collaborative and supportive environment where you are treated like a true peer and challenged to be your best.
Grow: Benefit from hands-on training with a dedicated mentor and connect with peers and leaders throughout the company.
Lead: Contribute to high-profile projects that support our Company's growing categories like snacks, coffee and pet food.
Additional Perks:
Along with engaging work, we offer a variety of benefits to ensure your internship is both rewarding and memorable. These include:
Unique opportunities to network and interact with company leadership
Customized professional development sessions
Networking events and social outings with fellow interns
Access to a fully equipped fitness center, complete with a basketball court, indoor walking track, and recreational league sports
The Orchard, our gourmet cafeteria, offering breakfast and lunch with seasonal and locally-sourced ingredients
A competitive compensation package, including paid corporate holidays
Compensation range: $21 - $26/hr
**Actual hourly rate is determined based upon the year of college that will be completed at the start of the internship**
Employee discounts at our Company Store
A housing stipend for interns relocating for the program
Experience an internship where you can learn, grow, and lead - all while being part of something special at Smucker.
Learn more about working at Smucker:
Our Internship Program
Delivering on Our Purpose
Our Continued Commitment to Ensuring a Workplace for All
Follow us on LinkedIn
Auto-ApplyIT Specialist
Information technology professional job in Akron, OH
Job DescriptionDescription:
The IT Specialist is responsible for providing timely technical support for our technology infrastructure including routine user account assistance and training, troubleshooting system issues and technical support to computer, camera and point-of-sale hardware and software.
This position is a full-time, 40 hour a week Tuesday-Saturday day shift role. This position will have scheduled variable shifts depending on business needs.
PRIMARY RESPONSIBILITES:
Provide routine technological support for organizational systems including:
Installing, configuring and maintaining hardware and software
Diagnose and resolve technical issues related to desktops, laptops, printers, mobile device and other peripherals
Manage user accounts, permissions and access control within IT systems
Set up new user accounts, email configurations and devices for staff members
Install and update software applications, ensuring compatibility and data security
Provide technical support to internal staff via phone, email or in person to address hardware, software and network issues promptly and effectively
Document all support activities, IT processes, configurations and troubleshooting guides for reference
Stay updated with emerging technologies and trends to recommend improvements.
Collaborate with Senior Manager of Technology to identify and resolve core problems and ensure issues are properly escalated and addressed in a timely manner
Assist with training Zoo staff on new IT processes and technologies
Requirements:
Post-secondary degree or related coursework, technical or trade school in computer-related field
Minimum of 3 years' related work experience
Familiarity with IT help desk systems, Active Directory, group policy, Microsoft 365 Suite and Microsoft Admin Centers
Fall Intern, IT COE
Information technology professional job in Parma, OH
Department: Career Services Reports To: Program Director, IT COE Recruitment Type: External/Internal Employment Type: Student Non-Union Work Schedule: To be determined by supervisor Job Description:
SUMMARY
Provides basic clerical support, performs various office tasks, and provides general customer service within the assigned department or external organization.
ESSENTIAL FUNCTIONS
* Assists with departmental assignments as directed
* Provides support on departmental projects as needed
* Assists the department in the delivery of excellent customer service
* May assist in the completion of departmental tracking and reporting
* Effectively interacts with colleagues, clients, and leadership
* Performs other duties as assigned
* May develop and apply Career Readiness Competencies including: critical thinking and problem solving, oral and written communication, teamwork collaboration, digital technology, leadership, professionalism work ethic, career management, global intercultural fluency
EDUCATION AND EXPERIENCE/TRAINING
* Must be currently enrolled in Tri-C
* Declared major on record
* Cumulative GPA of 2.00 or higher
* May require a specific major in relevant field and/or relevant completed coursework
* Must be 18 years or older
* Must complete a Summer Internship Application, and Confidentiality and Nondisclosure Statement
* Must successfully complete a pre-employment background check and/or drug testing
* Must be enrolled during Summer Semester, and must have plans to register for classes in Fall Semester at Tri-C
KNOWLEDGE, SKILLS and ABILITIES
* Possesses basic knowledge of customer service concepts and practices
* Possesses commitment to providing excellent customer service
* Possesses organizational and time-management skills
* Possesses sound written, verbal and interpersonal communication skills
* Possesses sensitivity to appropriately respond to the needs of a diverse population
* Works accurately with great attention to detail
PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
* Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
Special Note:
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
IT Technician 1 (DateCenter Operations)
Information technology professional job in Akron, OH
A 3rd Shift IT Technician job in Akron, OH is available courtesy of Akkodis. The IT Technician provides a differentiated customer experience to the IT customers by overseeing the health and wellbeing of IT connected systems and performing AutoSys and TWS batch job monitoring across multiple applications and platforms to support retail store operations. The position will monitor workload automation and identify and resolve batch job failures by coordinating support resources for proper triage and resolution including documentation of each incident in the appropriate systems.
THIS POSITION IS MIDNIGHT TO 8AM
Pay: $20/HR TO $28/HR
IT Technician job responsibilities:
* Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control.
* Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents.
* Identifies and escalates technical trouble trends impacting store operations.
* Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations.
* Assigns unresolved issues to the appropriate resolving groups via trouble tickets.
Qualifications:
* 2-4 years related experience required.
* Working knowledge of Microsoft Teams, Outlook, Word and Excel.
* MUST BE ABLE TO WORK MINIGHT TO 8AM FIVE DAYS A WEEK
* Familiarity with ServiceNow or digital workflow applications is a plus.
* Working knowledge of AutoSys, SolarWinds, Nagios software is highly desirable; Maestro/TWS knowledge would be a plus.
* Computer software and/or hardware technical training and/or earned college hours is a plus.
If you are interested in this 3RD shift IT Technician job in Akron, OH, please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact *****************************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **********************************************
The Company will consider qualified applicants with arrest and conviction records.
Pay Details: $20.00 to $28.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *************************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
* The California Fair Chance Act
* Los Angeles City Fair Chance Ordinance
* Los Angeles County Fair Chance Ordinance for Employers
* San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Easy ApplyIT Application Specialist
Information technology professional job in Lordstown, OH
Foxconn EV System LLC
Job Description - IT Application Engineer (Logistics)
FSLA Status: Exempt
Reports To: IT Application Manager
Direct Reports: None
Primary Function: The IT Application Engineer (Logistics) is responsible for the installation, maintenance, and troubleshooting of designated computer applications. This includes working with end users to resolve issues, as well as developing and implementing new applications where applicable. Responsibilities also include monitoring 3rd party providers/vendors (i.e., SLA & other monitoring tools). In conjunction with the rest of the Technology team, this position will contribute to the Company's bottom line by improving efficiencies through help desk tickets and supporting development as needed.
Duties and Responsibilities:
Install, maintain and support computer applications. Work with end users to resolve issues related to Warehouse Control, Inventory Management, Operations, and Transportation of Materials.
Troubleshoot technologies like RFID, GPS, and Networking.
Understanding of SAP ERP modules (i.e., MM, QM, WM/EWM).
Document application processes and procedures. Stay up to date on new technologies and applications.
Quick understanding and learning of complex Logistics/Shipping systems.
Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts as needed.
Ensure testing activities within given systems are being executed according to test plan.
Provide mentoring / training to team members.
Respond to user requests for assistance with system functionality.
Submit issues to appropriate vendors that are outside the scope of local IT.
Required Education
Bachelor's degree in Information Technology, Computer Science, or a related field.
Industry standard technical certifications or equivalent field experience may substitute.
Required Experience
5+ years proven application support experience.
Manufacturing experience in Warehouse environments is required.
Supply Chain experience in Manufacturing environments is required.
Knowledge of at least one of the following systems, commercial or in-house: WMS (Warehouse Management System), YMS (Yard Management System), TMS (Transport Management System).
Experience installing, configuring, documenting, testing, training, and implementing new applications.
Required Competencies
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Drives Results - Consistently achieving results, even under tough circumstances.
Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Requires Skills/Licenses/Certifications
Strong computer, hardware, software, and analytical skills.
Proven ability to assess business needs and translate them into relevant solutions.
On/off shift support will be needed for project startup support.
Willing and able to participate in the on-call schedule/rotation.
Strong written and verbal communication skills. Able to communicate well, verbally and in writing, and have strong reading comprehension and listening skills.
Strong multi-tasking, problem solving and time management skills.
Have a desire to learn and develop technical skills to keep current with changing operations.
Demonstrate process skills - ability to adapt to an ever-changing manufacturing environment and understanding of process operations.
A self-starter who can identify, prioritize, and accomplish multiple tasks.
Physical Demands & Working Conditions
Number of hours a team member working in this position must:
Stand 1 - 2 hours
Walk 1 - 2 hours
Sit 4 - 5 hours
Maximum weight limit & frequency that this position generally requires a team member to LIFT/CARRY:
Lift/Carry Frequency
0 - 10 lbs. 1 - 3 hours
10 - 25 lbs.
25 - 45 lbs. < 1 hours
45+ lbs. 0 hours
Frequency with which a team member working in this position performs the following activities:
Seldom
Occasionally
Frequently
Constantly
0-1 hrs
1-3 hrs
3-5 hrs
5-8 hrs
Climbing
X
Squatting
X
Stooping
X
Kneeling
X
Grasping
X
Reaching
X
Pushing/Pulling
X
Keyboarding
X
Safety
Must embrace Safety as a personal best practice by adhering to all safe work practices and following all applicable rules and regulations. 100% participation in Safety training activities is required.
Auto-ApplyIT Quality Engineer Intern (Summer 2026)
Information technology professional job in Westfield Center, OH
Our Quality Engineers are the backbone of our agile teams, dedicated to perfecting every line of code and ensuring our software shines. Dive into the world of quality assurance and be part of a cutting-edge team that tests, troubleshoots, and transforms software into seamless, reliable solutions. You'll harness your skills in test automation, scripting, and problem-solving to identify and fix issues before they become problems.
Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
Job Responsibilities
* Assists the business unit in completing the tasks assigned to them, which often includes, but is not limited to, project work and covering the day-to-day operations of the business unit.
* Participates in training programs, workshops, and on-the-job learning opportunities to enhance knowledge and skills related to the field or industry of the internship.
* Participates in summer internship program events, including Lunch and Learns.
* Completes assigned tasks and projects efficiently and effectively, following instructions and guidelines provided by supervisors or mentors.
* Conducts research, gathers data, and analyzes information relevant to the internship focus or assigned projects.
* Takes responsibility for administrative and support tasks of the department.
* Collaborates with colleagues, supervisors, and other stakeholders to effectively communicate progress, challenges, and ideas, and actively participates in team meetings or discussions.
* Works on projects that provide opportunity to collaborate with other interns as well as associates in other departments, ranging from data analysis to mentors.
* Identifies and resolves issues or challenges that arise during the internship, demonstrating problem-solving skills and a proactive approach to finding solutions.
* Demonstrates professionalism, punctuality, and a strong work ethic by being reliable, responsible, and maintaining a positive attitude towards assigned responsibilities.
* Develops business skills in communication and shadowing other professionals.
* Maintaining accurate records, documenting progress, and preparing reports or presentations as required by the internship program or supervisors.
* Attends business unit meetings as assigned and creates and delivers presentations.
* Seeks feedback from supervisors or mentors, actively seeking opportunities for improvement, and applying learning to enhance performance throughout the internship.
* For field roles, only: Expected to drive/travel at least 25% of working time to perform essential functions.
* This may involve traveling on short notice or other daily driving duties as assigned.
Job Qualifications
* High School Diploma or General Education Diploma (GED) and/or commensurate experience.
* Either actively enrolled in an academic institution in pursuit of a degree in a relevant course of study or is a recent college graduate, typically having attained a degree within the past 12 months.
* For field roles, only: Valid driver's license and a driving record that conforms to company standards.
Location
Hybrid defined as three (3) or more days per week in the office.
Behavioral Competencies
* Collaborates
* Customer focus
* Communicates effectively
* Decision quality
* Nimble learning
Technical Skills
* Data Analysis and Reporting
* Information Systems
* Continuous Learning
* Data Entry
* Time Management
* Business Analysis
* Problem Solving
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Information Technology (IT) Administrator Intern
Information technology professional job in Woodmere, OH
MarshBerry is growing! We are seeking an
IT Administrator Intern
to join our team. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry has been successful in achieving growth objectives because the trust our clients place in our talented team of professionals, and all MarshBerry colleagues play a critical role in directly or indirectly cultivating those trusted relationships. MarshBerry provides an environment where employees can learn, improve and realize their career goals. We offer competitive benefits, hybrid work schedules, new challenges, and learning experiences.
Job Details
Position Summary:
MarshBerry's
IT Administrator Intern
will support the IT team by assisting with key operational tasks that ensure a smooth technology experience for new hires and existing staff. This role will focus on onboarding new employees, IT asset management, refreshing computers, organizing equipment, and contributing to process improvements within the HelpDesk function. The intern will gain hands-on experience with core IT systems and tools, including Microsoft 365, Windows operating systems, networking basics, and Active Directory. This internship offers a valuable opportunity to develop technical troubleshooting skills, enhance customer service capabilities, and contribute to the efficiency of IT operations.
Responsibilities:
Support the onboarding process for new hires by preparing and configuring IT equipment
Conduct IT assets management to ensure accurate inventory and documentation
Assist with computer refresh initiatives, including setup and deployment
Help organize and maintain IT equipment storage for efficiency and accessibility
Contribute to IT process improvements
Cultivate and maintain effective relationships with potential internal/external clients, partners and stakeholders that can directly or indirectly lead to revenue generation for all MarshBerry services.
Additional projects and tasks as assigned.
Selection Criteria
Education & Experience:
Candidates that are pursuing an Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or Management Information Systems are preferred.
Current college students at the junior and senior level preferred.
Other:
Strong attention to detail.
Strong communication, analytical, and creative thinking skills.
A customer service mindset.
Working at MarshBerry
Who We Are:
MarshBerry practices The Collaborative Way which encourages employees to adhere to these five principles: listening generously, speaking straight, being for each other, acknowledgement & appreciation, and honoring commitments. We are committed to fostering an environment of Diversity, Equity, and Inclusion. We strive to educate our current and potential employees in these areas, while continuing to promote a welcoming and inclusive environment for all.
What We Do:
MarshBerry provides consulting services in the financial services industry primarily to independent insurance agents, brokers and carriers, as well as wealth and retirement plan advisors. Our services include but are not limited to financial, operational, sales management, merger and acquisition advisory, peer-to-peer exchange and information services. We are recognized in the financial services industry for providing innovative and customized solutions to our clients, with whom we build trusted advisor relationships. At MarshBerry, our mission is to help our clients learn, improve and realize their value. Our clients credit us for providing the vision, tools, and discipline to help them reach their strategic goals.
It's one thing to be recognized as experts in our field, it is another to be noteworthy based on the sentiment and feedback of our team. MarshBerry has been recently awarded the following:
Crain's Best Employers in Ohio
The Nation's Best and Brightest in Wellness
North Coast 99
Top Work Places - The Plain Dealer
Weatherhead 100
West Michigan's Best and Brightest Companies to Work for
To learn more about MarshBerry, visit *******************
We appreciate your interest in MarshBerry. As an equal opportunity employer, your application will be considered with regard to all laws which prohibit discrimination because of race, color, sex, religion, national origin, age, disability, military status, and genetic information, and requirements to take affirmative action in the hiring of minorities, including women, veterans, and those individuals with disabilities.
IT Business Technology Intern (Summer 2026)
Information technology professional job in Brooklyn Heights, OH
IT INTERN (SUMMER 2026) - BROOKLYN HEIGHTS, OH (ON-SITE) IT Business Technology Intern (Summer 2026) - Temporary (Non-Exempt) GNCO, Inc. | Brooklyn Heights, OH Reports To: Director of IT & Business Systems INTERNSHIP SUMMARY GNCO's Summer Internship Program was recognized as the 2022 GenerationNext Program of the Year by Engage Cleveland, and we're looking for our next round of interns! GNCO is also proud to be a 2024 and 2025 NorthCoast 99 Award Winner, recognized for attracting, developing, and retaining top talent in Northeast Ohio. This program connects young professionals with a quickly growing company in a key industry, providing hands-on experience, mentorship, and development. Our Summer Internship Program runs from after Memorial Day through mid-August, with a first-week onboarding (split between Cleveland headquarters and assigned site) followed by 10 weeks of hands-on, in-depth experience. We are seeking a curious and motivated IT Business Technology Intern to join our Business Systems and IT team. This internship offers a hands-on opportunity to work with a diverse set of business users across departments, helping to identify, plan, and solve operational challenges using technology. You'll gain exposure to industry-leading platforms including SolarWinds, Salesforce, Power BI, Microsoft Azure, and Microsoft Business Central, while learning how to translate business problems into technology solutions.
ESSENTIAL FUNCTIONS
Collaborate with business users to understand their challenges and needs.
Assist in planning and documenting business requirements and workflows.
Participate in envisioning and proposing technology-based solutions.
Support troubleshooting and resolution of system-related issues.
Learn and apply tools such as SolarWinds, Salesforce, Power BI, Azure, and Business Central in day-to-day tasks.
Contribute to process improvement initiatives and system enhancements.
Document findings, recommendations, and solution designs.
POSITION QUALIFICATIONS
EDUCATION
Actively enrolled in a university, pursuing a degree in Computer Science, Business Information Systems, Business Analytics, or a related field (preferred but not required).
EXPERIENCE
Experience with business systems, analytics, or IT support preferred.
ADDITIONAL REQUIREMENTS
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Familiarity with any of the following platforms is a plus: SolarWinds, Salesforce, Power BI, Azure, Microsoft Business Central.
Boundless curiosity about technology and a desire to learn and grow.
Ability to work independently and effectively prioritize demands and execute tasks.
Keen attention to detail.
What You'll Gain
Real-world experience in IT business analysis within a dynamic distribution environment.
Exposure to enterprise systems and cross-functional collaboration.
Mentorship from experienced professionals in business systems and IT.
Opportunity to contribute to meaningful projects that impact business operations.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
IT Support Manager
Information technology professional job in Youngstown, OH
Youngstown, OH 44505
Newsweek's list of Top 100 Most Loved Workplaces for 2024
Wage Range: $65,000-$68,000 per year This position is in the Management Information Systems Department and reports primarily to the VP of Technology. The IT Support Manager assists in the development of the Information Systems philosophy of Aim, oversee the day-to-day operations of the IT technicians while also providing front-line support, set-up, and troubleshooting of hardware, software, telecommunications, and computer components.
Oversee day-to-day schedules and duties of the technicians
field support calls and emails
rebuild, reconfigure, backup & restore computers.
install, configure, update, upgrade, maintain, administer, and provide support for hardware, operating systems (if applicable), software, and internal applications.
hardware and software tracking via carriers or employees
provide assistance to Network Engineer with troubleshooting network and security issues.
provide assistance to VP of Technology with non-IT related requests.
Benefits for Employee & Family:
Anthem Blue Cross/Blue Shield Medical Coverage
Dental and Vision
401K Company Match
Paid Vacation and Holidays
Company Paid Life Insurance
Short-Term/Long-Term Disability
Room for growth! Aim promotes from within!
Click to apply or contact a recruiter with questions by calling ************ or via email at [email protected].
Associate's degree (or greater), in Computer Information Systems, Computer Science or Information Technology (preferred)
3-5 years relevant work experience preferred
Excellent communication skills (written & verbal)
Aim Transportation Solutions is a Top 30 Logistics Company! We are family-owned and financially strong. Aim Transportation Solutions has been in business for over 40 years and has grown to 1,000+ employees providing service nationwide. For more information about Aim Transportation Solutions, visit ****************
#otherjob
IT Team Lead - Manufacturing Solutions Smart Factory
Information technology professional job in Solon, OH
Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.
Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills-you'll thrive in a culture that promotes learning and development.
We strive to be a company where we all can do our best work with a true sense of purpose and belonging.
**Be** Connected. **Be** Valued. **Be** You.
We hope you'll consider joining our team.
The **IT Team Lead, Business Operations Platform** position serves as a strategic partner to business stakeholders, ensuring that technology initiatives align with organizational goals and deliver measurable value. By fostering strong relationships across business functions and leadership teams, this role drives reliable service delivery and long-term success. Leading a team of IT professionals, the position ensures operational excellence while delivering technology solutions that support manufacturing operations and Industry 4.0 smart factory initiatives. The role combines leadership responsibilities with hands-on contribution to both project execution and daily operations.
**Essential Duties and Responsibilities:**
+ **Lead and mentor a team** . Set clear goals, delegate responsibilities effectively, track performance, and develop team capabilities to ensure consistent delivery of IT services and smart factory support.
+ **Foster stakeholder relationships** . Build trusted partnerships with functional leaders, advocating for their success by ensuring IT solutions deliver value and support evolving business needs.
+ **Shape technology demand through business understanding** . Engage with manufacturing and operations leaders to understand strategic goals, challenges, and process needs, translating them into actionable IT requirements.
+ **Co-develop technology roadmaps** . Partner with business and IT leaders to define, prioritize, and maintain shared technology roadmaps that enable innovation, operational efficiency, and smart factory evolution.
+ **Ensure service responsiveness and reliability** . Monitor and manage incoming service requests, incidents, and change orders, driving timely resolution and a high level of customer satisfaction.
+ **Oversee system implementations** . Manage end-to-end execution of digital solutions and platform rollouts, ensuring alignment with business objectives, adherence to timelines and budgets, and minimal disruption to plant operations.
+ **Drive innovation and continuous improvement** . Identify gaps and opportunities across processes, tools, and systems to proactively introduce improvements that enhance service quality and business impact.
+ **Oversee platform specific software operating expenses** . Evaluate and approve software licensing spend based on business needs to ensure responsible financial stewardship and regulatory compliance.
+ **Educate and develop associates** to achieve individual and organizational goals. Provide clear direction, regular coaching, and performance feedback. Lead by example with integrity, address concerns constructively, and create growth opportunities while ensuring alignment with company policies and performance standards.
+ **Responsible for leading associate** through Swagelok's Performance Management system, as a leader, you are expected to know, enforce, and appropriately escalate all Swagelok associate policies.
+ Manages between 2-6 direct reports
**Education and/or Work Experience Requirements:**
+ **Education:** Bachelor's degree in Computer Science, Business Administration, Engineering or equivalent experience.
+ **Experience:**
+ 5+ years of experience in IT service delivery, business relationship management, or customer success, preferably in a manufacturing environment.
+ Experience building stakeholder relationships across operations, engineering, and executive leadership teams.
+ Proven track record leading cross-functional teams and managing technology implementations that support operational excellence
+ Understanding of manufacturing systems (e.g., MES, SCADA, ERP) and Industry 4.0 concepts is preferred.
+ **Skills:**
+ Excellent communication and problem-solving skills, with the ability to translate technical issues into business context
+ Strong team leadership, change management, and communication skills across technical and non-technical audiences
+ Ability to align IT services with strategic business goals and smart factory initiatives
+ Skilled at stakeholder and relationship management, building trust and collaboration across business, operations, and IT teams.
+ Proficient in delivering complex technology projects and executing IT service operations
**Working Conditions and/or Physical Requirements:**
+ Working conditions associated with normal office environment.
+ Ability to operate standard office equipment (e.g., computer, telephone, copier, printer, etc.).
+ Ability to effectively communicate in both small and large groups and settings.
+ Ability to traverse between multiple locations in Ohio and Pennsylvania as needed.
+ Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards.
+ Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply:
1. Click 'Apply Now' to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
Congratulations on taking the first step to **B** e Connected. **B** e Valued. **B** e You.
_Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law._
_Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. _
_This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason. _
\#LI-LK1
\#LI-Hybrid