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Specialist, IT Internal Audit
Ciena 4.9
Information technology professional job in Atlanta, GA
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
Are you ready to make a meaningful impact by evaluating and enhancing risk management, operations, and governance processes? At Ciena, we are committed to innovation, collaboration, and excellence. We are seeking a talented IT Audit Specialist to join our Internal Audit team, where your expertise will contribute to shaping our control environment while supporting the Audit Committee and management. This role offers a dynamic blend of individual and team leadership responsibilities, with opportunities for domestic and international travel up to 10%.
How You Will Contribute:
Plan, manage, and execute complex IT-related, Sarbanes-Oxley, and operational audit projects in alignment with the Institute of Internal Auditors (IIA) Professional Practices Framework.
Conduct or lead IT risk assessments, developing detailed audit programs and tests using industry-standard models such as COSO, NIST, COBIT, and ITIL.
Enhance audit testing techniques by leveraging artificial intelligence (AI), data analytics, and continuous monitoring/auditing tools.
Perform IT audits to ensure compliance with regulations, cybersecurity standards, policies, and procedures, while identifying opportunities for operational improvement.
Oversee audit engagements, ensuring timely execution, milestone achievement, and high-quality documentation of fieldwork.
Evaluate internal control environments, assessing the efficiency and effectiveness of IT processes and systems.
Draft concise, accurate, and fact-based audit reports, identifying deficiencies and recommending actionable improvements.
Collaborate across all organizational levels to secure management commitment for issue resolution and advise on risk and control evaluations for new or revised processes.
The Must Haves:
Bachelor's degree in Information Systems, Computer Science, or a related discipline (MBA preferred).
5-6 years of IT-related internal or external audit experience (Big 4 experience preferred).
In-depth knowledge of IT operations, networks, applications, cybersecurity, and Active Directory.
Proficiency in Sarbanes-Oxley IT General Computer Controls, COSO, ISO 27001, COBIT, NIST, and ITIL models.
Familiarity with data analytics, automation, and AI technologies for audit purposes.
Strong interpersonal, oral, and written communication skills combined with excellent analytical capabilities.
Professional certifications such as CISA, CISSP, CIA, CISM, or ISO 27001 audit experience preferred.
Nice to Haves:
Familiarity with Oracle or similar ERP systems and Oracle/SQL databases.
Experience with audit tools like Onspring and AuditBoard.
Knowledge of cloud and outsourced vendor risks, controls, and audit approaches.
Vendor audit experience and understanding of AI testing techniques and tools.
Highly ethical, team-oriented, inquisitive, and logical with a self-directed problem-solving mindset.
Pay Range:
The annual pay range for this position is $81,600 - $120,000.
#LI-SG
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
Not ready to apply? Join our Talent Communityto get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
$81.6k-120k yearly 4d ago
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Desktop Support
Teksystems 4.4
Information technology professional job in College Park, GA
This will be a "tech hub" and will see many "VIPs" so potential candidates will need to be able to interact with that level of leadership and not just be technical. * Advanced knowledge of managing workstation, laptops and handheld tablet devices. Resource will be able to leverage toolsets for workstation image, troubleshooting and hardware/software break fix
* This position will be 100% onsite. supporting a station at an international hub of over 200 users. ( high profile site)
* Experience as a PC Technician/Desktop Support Specialist preferred with an in depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues.
* Experience with the following technologies a plus: Installing Windows system Images, AD, HP and Dell hardware platforms, Service desk software, and remote control utilities.
* Ticketing Tool Required (preference ServiceNow their system is GSN)
* Soft Skills: Will be working with all levels of the organization (C-Suite Level: Vice presidents, President, CIO, and all the way down to our lowest level associates)
o Active Directory: Able to make changes to profiles, security settings, etc.
* Must be able to work independently to complete end-user requests, troubleshoot problems and escalate unresolved technical problems to proper level.
* Candidate should have a history that includes meeting or exceeding SLA's and working in a team environment to complete tasks. Knowledge of Service desk, Call escalation, metrics reporting, and working with technical staff preferred. Candidate must maintain a high standard of customer service and satisfaction
*Skills*
Desktop, Troubleshooting, Support, imaging, active directory, Windows 10, powershell scripting, ServiceNow
*Top Skills Details*
Desktop, Troubleshooting, Support, Imaging, Active Directory, Windows 10
*Additional Skills & Qualifications*
* High-school diploma and 3 years IT experience preferred.
* Technical certifications preferred - CompTIA A+
* Strong written and communication skills as well as the ability to maintain a regular and predictable attendance are necessary.
* This position may require bending, lifting, and/or pulling. Technicians will require the ability to lift up to 30lbs (Printers, Monitors and General hardware) and perform other duties related to technical support as assigned
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of College Park, GA.
*Pay and Benefits*The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in College Park,GA.
*Application Deadline*This position is anticipated to close on Jan 16, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$25-27 hourly 4d ago
Technical Support Specialist (NE)
Syncreon 4.6
Information technology professional job in Fairburn, GA
DP World in Fairburn, GA is looking for a sharp, resourceful, and customer-focused Technical Support Specialist who's ready to be the go-to expert for all things tech. In this role, you'll be the front line of technical support, helping employees troubleshoot hardware, software, and system issues to keep our operation running at full speed. You'll diagnose problems, implement solutions, support system upgrades, and partner with teams across the site to ensure technology is working seamlessly every day.
If you enjoy problem-solving, communicating with all levels of the business, and turning complex tech issues into smooth, simple solutions - this is your perfect fit.
This is your chance to step into a critical role where your expertise keeps the workflow moving, empowers employees, and strengthens the entire operation.
Bring your technical skills, your curiosity, and your drive - we're ready for you.
About the Role
How you will contribute
* Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery.
* Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation.
* Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead.
* Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification.
* Monitors emails for alert notifications from the service desk and resolves or escalates these as required.
* Provides change management support during the weekend when on call.
* Participates, enforces, and follows syncreon's change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure.
* Adheres to syncreon's security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon's purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle.
* Provides onsite support for new site launches and server / network refreshes.
* Other duties as assigned.
Your Key Qualifications
* A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
* Solid attention to detail and the ability to create and document process and procedures.
* Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
* The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality.
* Excellent organizational and problem solving skills.
* Ability to handle multiple tasks.
* Strong written and verbal skills in English.
* A strong understanding and working knowledge of desktop hardware, operating systems and software.
* A good understanding of network systems and protocols as well as server hardware and operating systems.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Nearest Major Market: Atlanta
Job Segment: Technical Support, Logistics, Supply Chain, Network Engineer, Supply, Technology, Operations, Engineering
$35k-64k yearly est. 56d ago
Information Technology Professional
U.S. Navy 4.0
Information technology professional job in Atlanta, GA
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$50k-72k yearly est. 9d ago
IT Support Technician
Titan Specialty 4.6
Information technology professional job in McDonough, GA
The Specialty Division of Titan International is looking for an InformationTechnology Support Technician to work at our Distribution Center in McDonough, GA. The IT Support Technician is responsible for providing personal computer, local area network, and production-related IT support to employees at a particular site and/or across the company. The position reports to the IT Manager, Infrastructure and Cyber Security.
The position requires the ability to collaborate across departments, attention to detail, accuracy, high energy, forward thinking and the ability to adapt to changing business requirements while maintaining consistent, reliable, and cost-effective IT solutions and services.
Essential Duties and Responsibilities:
Work with Manager to establish challenging goals, plans and objectives that support the company's vision
Install, test, troubleshoot, upgrade and maintain personal computers, local area networks and other IT related equipment
Provide technical support to IT and non-IT employees
Perform operating system and/or application software updates in a timely and thoughtful fashion and in compliance with IT policies, procedures and plans
Research and recommend solutions to improve business performance and/or reduce cost
Configure, test, debug and document device and software configurations, as appropriate
Perform IT activities to ensure positive results are achieved in the areas of customer service, on-time delivery and business case attainment
Maintain compliance to all IT policies and procedures
Design and implement lean concepts and principles within the IT function and fully support lean initiatives throughout the company
Support a positive work environment-based mutual respect, honesty, team work and continuous improvement
Maintain 24x7 availability to address critical business and/or IT issues
Installation, administration, maintenance and support of Windows networks
Hardware setup/maintenance for PCs, printers, label printers, switches, projectors, fax machines, video conferencing equipment, scan guns, and tablets
Support Cisco wireless infrastructure and associated Windows/Android Mobile handheld scanners is preferred by not required
Serve as primary point of contact for local IT supplier
Serves as primary point of contact for phone system maintenance and repairs; experience with Ring Central phone systems is a plus
Install, configure and assist users with Microsoft Office products
Manage users, computers and groups in Active Directory
Manage local network file shares and permissions
Primary contact for local backup and restore operations
Perform other related duties as assigned
Qualifications
Education and Experience Required:
Associates degree, required
Minimum of five years' experience of successful and progressive IT applications and/or business analyst experience
Certification, degree, or proven knowledge base in specific skill set
Ability to provide oral and written communication to all levels of employees within the Company and vendors as it relates to this position & to safety regulations
Must agree to wear proper clothes and shoes approved for this job
Experience in Manufacturing and/or distribution is preferred but not required
Exposure to other supporting informationtechnologies such as barcoding, production scheduling, and JD Edwards EnterpriseOne is a plus
Experience working with business owners and employees to help drive significant improvements in business performance
Successful track record in driving continuous improvement within an organization utilizing lean and six-sigma tools
Personal Trait Profile:
Provide clear and concise oral and written communication to all levels of employees within the company
Maintain a high level of confidentiality as needed
Organize and prioritize work
Manage multiple projects simultaneously
Work up, down, and across the organization as a team player
$50k-77k yearly est. 6d ago
IT Apprentice - Learning Technologies
Kennesaw State University 4.3
Information technology professional job in Kennesaw, GA
About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Department Information
DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:
1. Candidates will work with system administrators and technical staff to provide faculty and students with technical support within academic applications. Some of these platforms include learning management systems, audio-video platforms, content management systems, the campus survey platform, and plagiarism detection software.
DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES*:
Perform testing, documentation, project, and procedural-related tasks.
Provides technical customer service assistance while following established procedures to resolve user technical issues and appropriately escalate incidents.
Job Summary
Provides technical assistance and works closely with other technical staff to develop and
$38k-51k yearly est. 31d ago
Specialist, Technical Operations
Lynn University 4.4
Information technology professional job in Decatur, GA
The Financial Aid Technical Operations Specialist executes the federal and institutional aid disbursement process. Ensure data accuracy by implementing data cleanup tasks and exceptions reports. This role provides technical support and coordinates training sessions, creates and maintains documentation, troubleshoots a variety of technical issues and responds to user needs in the Office of Financial Aid.
Job Description:
Essential Duties and Responsibilities
Disburse all financial aid in Workday.
Process origination, disbursement and reconciliation of all Federal Aid through Workday and COD System.
Support Financial Aid Director and Counselors on resolving disbursement failures.
Execute Financial Aid Processes in Workday.
Perform data update/cleanup and assist in resolving technical issues on all Financial Aid systems.
Troubleshoot the scanning process and workflow functionality in Perceptive Content.
Perform related duties as requested by the Director of FA Technical Operations.
Assist with reviewing, updating content and troubleshooting FAST Portal (Financial Aid System Tool).
Create and maintain templates, forms and workflows on AdobeSign as well as offers training and support to Financial Aid staff.
Runs, monitor and ensure data accuracy for Award Letter Integration.
Other duties as assigned.
Required knowledge, skills, and abilities
Must have strong verbal communication and customer service skills.
Must be detailed oriented with excellent organizational, technological and follow through skills.
Knowledgeable of Microsoft Office Suite.
Preferred knowledge, skills, and abilities
Workday, AdobeSign, Perceptive Content.
Minimum Qualification
Must have a bachelor's degree.
Minimum of one to two years related experience.
Accreditation and equal opportunity
Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, ***************************, or ***************; or to the U.S. Department of Education Office for Civil Rights.
Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call *************** for questions about the accreditation of Lynn University. 2020 Lynn University
Americans with Disabilities Act
Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling ***************.
The Annual Security and Fire Safety Report
In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport
For your health, Lynn University is smoke- and tobacco-free.
$61k-78k yearly est. Auto-Apply 60d+ ago
Departmental Information Technology Specialist - Juvenile Court
Dekalb County 3.8
Information technology professional job in Decatur, GA
The purpose of this classification is to perform basic computer, software and hardware installation, configuration, and administration of department specific business applications and associated
hardware. Positions in this class proactively monitor department specific business applications and
services across multiple-platforms; perform a variety of analytical and programming tasks to
enhance, configure and install department specific business applications; works with technical staff
across technology disciplines to accomplish work with underlying technologies specific to individual
department needs including client-server, service-oriented, database or web-based environments;
and perform other duties as required.
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Provides individual department specific computer hardware and software support on department business systems including install, configure, apply patches and upgrades, moves and rearrangements, and troubleshoot and perform diagnostics for Level 1 and 2 problems on department specific systems.
Performs analysis and research about department specific applications and new technology, and interprets specifications, and designs modifications of low to average complexity.
Maintains department specific inventories, documents activities, executes and updates procedures.
Confers with department users to define requirements and validate conformance to acceptance criteria.
Coordinates department specific business system implementation with users and departmental personnel.
Assists in integration of desktop, laptops, mobile and other endpoint devices with department specific systems including messaging applications, system integration, management and testing tools, and business specific applications.
Provides through Tier 2 support to department users for basic software and hardware of end-user computing and desktop systems.
Recommends procedures and controls for problem prevention, and escalates to Tier 3 support when necessary.
Participates in the testing and evaluation of new desktop and mobile device solutions, and for department specific implementations.
Provides assistance and consultation to department users of computing systems software tools and applications; and trains end users in use of departmental software and business applications.
Minimum Qualifications:
Associate degree in Computer Science, Information Systems/Technology, or a closely a related field required; two years of progressively responsible, professional level technical support experience in a small-scale InformationTechnology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Special License or Certification Requirements: Must possess and maintain a valid Georgia driver's
license.
$54k-71k yearly est. Auto-Apply 1d ago
Information Technology Specialist (System Admin / Customer Support)
Department of Defense
Information technology professional job in Peachtree City, GA
Apply InformationTechnology Specialist (System Admin / Customer Support) Department of Defense Department of Defense Education Activity Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents
* How to apply
Summary
About the Position:
This position is located in Peachtree City, Georgia with the Department of Defense Education Activity's InformationTechnology Global Operations Branch.
This position is not covered by a bargaining unit.
Summary
About the Position:
This position is located in Peachtree City, Georgia with the Department of Defense Education Activity's InformationTechnology Global Operations Branch.
This position is not covered by a bargaining unit.
Overview
Help
Accepting applications
Open & closing dates
01/12/2026 to 01/16/2026
Salary $112,556 to - $146,325 per year Pay scale & grade GS 13
Location
1 vacancy in the following location:
Peachtree City, GA
Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel up to 15% of the time for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
None
Job family (Series)
* 2210 InformationTechnology Management
Supervisory status No Security clearance Secret Drug test No Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
* Suitability/Fitness
Financial disclosure No Bargaining unit status No
Announcement number NC7X-26-12861586-IMP Control number 853874400
This job is open to
Help
Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Clarification from the agency
See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.
Duties
Help
* Provides strategic oversight on enterprise-wide security policies and procedures in coordination with senior leadership.
* Acts as the senior technical advisor on cutting-edge solutions like AI and machine learning to inform high-level decision-making.
* Supports the test and evaluation of new end-user devices and application services, as well as the life-cycle replacement of legacy technologies.
* Conducts high-level risk assessments, identifies system vulnerabilities, and leads the response to potential security breaches.
* Plans, directs, and coordinates complex integration projects involving infrastructure, cloud services, and endpoint security, ensuring alignment with DoD Zero Trust policies.
* Develops, reviews, and refines agency-wide IT policies, technical standards, and guidelines to ensure alignment with federal and DoD directives.
* Leads the design and implementation of highly complex, integrated IT solutions across multiple platforms within the agency.
Requirements
Help
Conditions of employment
* Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Requirement.
* Proof of U.S. Citizenship required.
* Direct deposit of pay is required.
* One year trial or probationary period may be required.
* Appointment subject to a suitability/fitness determination, as determined by a background investigation.
* This position requires a Tier 3 (T3) investigation.
* This position requires the incumbent to obtain and maintain a secret security clearance.
* This position has a cyberspace work role and requires the incumbent to meet foundational qualification requirements within 9 months of assignment and resident qualification requirements within 12 months of assignment.
* This position requires the incumbent to obtain and maintain a valid U.S. DMV issued driver's license.
* This position requires the incumbent to obtain and maintain a State Department issued Official Passport.
* This position may be recalled after normal duty hours and the incumbent may be required to carry a government furnished mobile smartphone for extended periods of time.
Qualifications
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
* Current Competitive Service Department of Defense Education Activity (DoDEA) Civilian Employee
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Specialized Experience: One year of specialized which includes: Managing IT modernization projects such as cloud migration, Zero Trust Architecture, and data management. Assessing technical informationtechnology solutions like Artificial Intelligence (AI) and machine learning and advising how the technologies can be integrated for agency/organization use. Integrating IT systems, such as infrastructure, cloud services, and endpoint security, into an ecosystem that combines on-premise and cloud-based solutions. Protecting an agency's or organization's informationtechnology systems from cyber threats and ensuring compliance with security frameworks. Refining agency or organization wide IT policies, technical standards, and guidelines ensuring alignment with applicable policies and regulations. The definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).
All candidates must reside within the local commuting area where the position is located. Local commuting area is defined as the geographic area surrounding a work site that encompasses the localities where people live and reasonably can be expected to travel back and forth daily to work based on the generally held expectations of the local community. (5 CFR 575.203)
Education
This job does not have an education qualification requirement.
Additional information
* Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
* Salary includes applicable locality pay or Local Market Supplement.
* Multiple positions may be filled from this announcement.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: *****************************************************************************************
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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Review our benefits
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
* Accountability
* Attention to Detail
* Customer Service
* Decision Making
* Flexibility
* Influencing/Negotiating
* Integrity/Honesty
* Interpersonal Skills
* Learning
* Reading Comprehension
* Reasoning
* Self-Management
* Stress Tolerance
* Teamwork
The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
Benefits
Help
Review our benefits
Required documents
Required Documents
Help
The documents you are required to submit vary based on the authority you are using to apply (e.g. applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement). Please review the following link to see which documents you need to provide to prove your eligibility to apply: Proof of Eligibility.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
* Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
* For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
* Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
* For additional information, to include formatting tips, see: What to include in your resume.
2. Other supporting documents:
* Cover Letter, optional
* Most recent Performance Appraisal, if applicable
* Proof of Eligibility to Apply: Your application must include an SF-50 showing that you are a Current Department of Defense Education Activity employee in the local commuting area, which proves you are eligible to apply for this vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority.
* Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
* License or Certification: If this position requires a job-related licensure or certification, you MUST submit a copy of your license or certification with your application package or you will be rated ineligible. To determine if this position requires a job-related licensure or certification, please review the Qualifications section listed above.
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
How to Apply
Help
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section.
The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
* Click the Apply Online button.
* Answer the questions presented in the application and attach all necessary supporting documentation. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section. To preview the application questionnaire, click the following link: ********************************************************
* Click the Submit Application button prior to 11:59 PM (ET) on 01/16/2026.
* If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
* Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
* Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
* Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
* Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: ***********************************************************************
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Click on this: ******************************************************** Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Agency contact information
Army Applicant Help Desk
Website ************************************************* Address DoDEA Headquarters
4800 Mark Center Drive
Alexandria, VA 22311
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973, as amended.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
The documents you are required to submit vary based on the authority you are using to apply (e.g. applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement). Please review the following link to see which documents you need to provide to prove your eligibility to apply: Proof of Eligibility.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
* Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
* For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
* Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
* For additional information, to include formatting tips, see: What to include in your resume.
2. Other supporting documents:
* Cover Letter, optional
* Most recent Performance Appraisal, if applicable
* Proof of Eligibility to Apply: Your application must include an SF-50 showing that you are a Current Department of Defense Education Activity employee in the local commuting area, which proves you are eligible to apply for this vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority.
* Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
* License or Certification: If this position requires a job-related licensure or certification, you MUST submit a copy of your license or certification with your application package or you will be rated ineligible. To determine if this position requires a job-related licensure or certification, please review the Qualifications section listed above.
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
$112.6k-146.3k yearly 3d ago
IT Specialist II - Lake Oconee
Banksouth 3.9
Information technology professional job in Greensboro, GA
At BankSouth, we're not just in the business of banking; we're in the business of building relationships and empowering our customers to achieve their financial goals. As a trusted community bank, we pride ourselves on delivering personalized service and tailored solutions that make a real impact on the lives of our customers and communities.
About the Role:
This position will provide IT support services to both bank staff and customers. As a BankSouth IT Specialist you will be a trusted advisor; solving problems for users of the bank's systems and will be responsible for educating and advising others on the use of IT systems. This is not a remote position. Candidate must be located within commuting distance of our Greensboro branches.
Schedule for this Role:
Monday - Friday, 8am - 5pm
Qualifications
Who We Are Looking For:
Six months to two years of similar or related experience, including time spent in preparatory positions. A two-year college degree or completion of a specialized course of study at a business or trade school is required.
Benefits Available:
100% bank paid employee only Medical and Dental options
100% bank paid short term disability, long term disability, term life insurance and Teladoc service
Affordable Vision coverage
Health Flexible Spending Accounts (FSA)
Generous PTO and 11 paid holidays
401k retirement plan with company match
Competitive compensation program with monetary incentives
Military veterans encouraged to apply!
BankSouth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
BankSouth does not accept unsolicited resumes from recruiters. All recruiting is managed through BankSouth's Human Resources Department. Please do not contact our hiring managers directly. If you would like to explore a recruiting relationship with BankSouth, please contact our Human Resources Department. All unsolicited resumes submitted through channels other than our Human Resources Department regarded as property of BankSouth.
$76k-98k yearly est. 1d ago
Application Specialist
Jackson Healthcare 4.4
Information technology professional job in Alpharetta, GA
Care Logistics is growing our team and seeking highly skilled and driven professionals that share our values and mission. If you are looking for a challenging position with a well-managed, well-funded healthcare innovator, consider a position with Care Logistics.
Care Logistics is a subsidiary of Jackson Healthcare , a family of highly specialized healthcare staffing, search and technology companies. With a mission to improve the delivery of patient care and the lives of everyone it touches, it helps healthcare facilities across the country serve more than 10 million patients each year. Backed by more than 2,600 Associates and over $2B in annual revenue, Jackson Healthcare is a top three U.S. healthcare staffing firm. In addition to being Great Place to Work certified, it is consistently named an employer of choice, having been nationally recognized as a best workplace in healthcare, a best workplace for women and a best workplace for millennials, as well as being named one of the Healthiest Employers by the Atlanta Business Chronicle.
Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!
The Application Specialist is responsible for configuring and testing Care Logistics' applications and assisting in training customer application administrators on its use and configurability while facilitating a favorable client and Care Logistics outcome. They work closely with members of the Client Services team and customer resources in support of these objectives. Client Services functions include project delivery tasks such as configuring the system with detailed hospital information, advising on ways software configuration can be adjusted to creatively solve a challenge, ensuring the solution functions in accordance with the process redesign conducted by Transformation resources, training customer application administration resources on applications functions, supporting go live events, assisting the support team with customer issues, and participating in system upgrades as needed.
ESSENTIAL RESPONSIBILITIES:
Client Services Functions
Delivery components of customer implementations include:
Acting as the owner of knowledge regarding the application, what can be configured, and how to optimize the customer's processes with the application.
Configuring all aspects of the application via the Care Logistics administration modules, SQL queries, remote server applications, and spreadsheet uploads (when applicable).
Understands configuration options and recommendations for all products offered by Care Logistics, advises Transformation resources as necessary.
Own the configuration gathering and system build process, working with Care Logistics project team resources and customer resources to gather data needed to configure the application. This includes facilitating configuration gathering sessions with customer resources throughout the implementation process.
Prepare necessary environments (configuration, patient needs) for testing and training sessions
Train customer Application Administrators on configuration processes associated with their role in the Administration module.
Leading unit testing, including issue capture and resolution processes.
Support Integrated Testing via application validation, issue capture, and resolution follow-up
Acting as a front-line liaison with the client resources, regarding configuration capabilities of the application, both on-site and remotely during the project.
Escalating technical issues to Project Manager, Technical Project Manager, and/or Healthcare Operations Executive on the assigned project.
Providing Technical Go-Live coverage as the application and configuration expert.
Responsible for maintenance of configuration documentation and change log for customer environment(s).
Additional tasks which include:
Supporting customer application configuration requests post go-live as needed.
Collaborate with teammates to troubleshoot and maintain existing application modules.
Work with development to understand configuration options for new releases and improve the configuration processes for future releases
Train internal users on system configuration including Support team members and other project team resources
Maintain configuration documentation and resources for both Application Specialist role and for other internal team members to reference.
Lead internal methodology efforts to improve Care Logistics ability to implement software more efficiently and effectively.
Conducts job duties in accordance with the Corporate Values and Culture
Others First
Respects all individuals without regard to their position. Understands that there is no class system.
Seeks first to understand before responding, doesn't rush to judgment.
Esteem the Team
Embraces a โTeam-Firstโ vs. โMe-Firstโ attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition.
Communicates problems directly, not engaging in rumors or gossip.
Maximize Potential
Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle โIf it's to be, it's up to meโ
Strive for Excellence
Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best.
Do the Right Thing
Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct.
QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:
REQUIRED
Bachelor's degree in Computer Information Systems or equivalent experience.
EXPERIENCE PREFERRED
Two years of experience working with Healthcare Information Systems or internal hospital operations preferred.
Knowledge of database structures and Structure Query Language (SQL).
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to develop strong and productive working relationships with others.
Ability to form strong team bonds and enhance team performance.
Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities.
Ability to cope with rapidly changing information in a fast paced environment.
Proven communication, interpersonal, analytical and organizational skills.
Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project.
Ability to work both independently and as a member of the implementation and support team .
Ability to manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external.
Must be able to quickly identify and resolve issues.
Must be able to quickly understand complex concepts.
Excellent oral and written communication skills.
Excellent customer management skills.
Above average observational skills to collect data and validate information.
Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
Able to effectively represent JHS/Care Logistics values and principles in decision-making and actions.
Adaptability:
Ability to embrace change and shift focus when unexpected work arises.
Time Management:
Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.
Customer Service:
Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.
TRAVEL REQUIREMENTS & WORKING CONDITIONS:
20-40% travel required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to participate in online video calls, use hands to write and type, verbally and written communications.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Disclosures
Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.
As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.
$72k-88k yearly est. Auto-Apply 11d ago
Senior IT Support Manager
Playags
Information technology professional job in Atlanta, GA
We are looking for a Senior IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful endโuser technology experience. You will lead a global team of IT Support Managers spanning Atlanta, Las Vegas, Mexico City, and Sydney, aligning processes, tools, and service quality across regions. Working closely with IT Engineering, Network, Business Systems, HR, BI, and business leaders, you will raise the bar on IT service delivery, modern endpoint management, and support automation that powers AGS's growth. You have a proven track record helping companies scale internationally-standing up support operations, tooling, and processes across new regions (e.g., LATAM, APAC, ANZ) while maintaining global standards and local compliance.
Responsibilities
* Exercise discretion and independent judgment with respect to matters of significance.
* Manage managers: coach, mentor, and performanceโmanage IT Support Managers across four regions; set goals, run playbooks, and foster a "one team" culture.
* Run worldโclass Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management, enforce SLAs/SLOs, and publish service health metrics.
* Modern endpoint operations: lead imaging, patching, compliance, and software delivery with Intune, SCCM, and Entra ID; drive secure configurations with MFA and Conditional Access.
* Crossโplatform support: ensure robust support for Windows and mac OS environments, including device enrollment, patching, and security baselines.
* Security partnership: collaborate with SecOps on EDR/XDR alerting, phishing response, and incident runbooks; champion leastโprivilege and device hardening.
* Onboarding/offboarding excellence: coโown HRโintegrated workflows (birthright access, license mirroring, firstโday readiness); ensure timely, complete offboarding.
* Asset & license stewardship: keep accurate inventories with Ivanti ITAM and related tooling; reconcile licenses, optimize spend, and support audits.
* Change & tool migrations: coordinate rollouts and transitions (e.g., collaboration tools, domain/email changes, fileโsharing standards) with minimal disruption.
* Vendor management & budget discipline: obtain quotes, manage renewals, and document ROI for core IT support tools and services.
* Communications & events: publish clear updates for facility notifications, Town Halls, maintenance windows, and executive briefings.
* Continuous improvement: identify bottlenecks, automate routine tasks (PowerShell, workflow automation), and drive "shiftโleft" knowledge and selfโservice.
Skills/Requirements
* Bachelor's degree in InformationTechnology, Computer Science, Engineering, or related field (or equivalent experience).
* 8+ years of professional IT Support experience with 3+ years managing multiโsite/global support teams (managing managers strongly preferred).
* Handsโon leadership with Microsoft 365, Intune, SCCM, Entra ID/Azure AD, Windows 10/11, mac OS, and Jira Service Management (workflows, SLAs, automations, reporting).
* Expert in designing, operating, testing, and improving support processes; strong problemโsolving and rootโcause analysis skills.
* Securityโminded, with experience partnering on EDR/XDR, phishing/malware response, and secure remote access (e.g., Meraki, GlobalProtect).
* A passion to help your team members and to work with them for the greater good; excellent communication and stakeholder management.
* Be selfโmotivated and proactive to get stuff done; comfortable with iteration and change to create and design great things.
Nice to Have
* Experience with Ivanti ITAM, BeyondTrust Remote Support, Verkada, Exclaimer, PowerShell scripting, and Software Center; ITIL certification.
* Experience deploying AIโdriven selfโservice tools (e.g., virtual agents, automated ticket triage, knowledge bots) to reduce ticket volume and improve user experience.
Work Location & Team Model
* Onsite - Atlanta, GA (primary).
* Manages a global team with onsite and remote members in Las Vegas, Mexico City, and Sydney; occasional travel required.
Note: All offers are contingent upon successful completion of a background check.
Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
$79k-117k yearly est. Auto-Apply 14d ago
IT Support Manager
Primerevenue 4.3
Information technology professional job in Atlanta, GA
ARE YOU READY TO WORK AT PRIMEREVENUE? The IT Support Manager is responsible for establishing and maintaining IT Support standards while leading a small, globally distributed IT Support TEAM. This is a hands-on, player-coach role with primary focus on Microsoft environments, MacOS support, identity management, and endpoint operations, while serving as the internal technical owner and liaison for third-party IT and network service providers.
WHAT YOU GET TO DO
* Lead and develop a small, global IT Support TEAM in a hands-on, player-coach capacity
* Act as an escalation point for complex systems, identity, endpoint, and office technology issues.
* Own support and administration of hybrid Windows environment (Active Directory, Group Policy, Entra ID, Intune)
* Manage Microsoft Entra ID, including user lifecycle, MFA, and Conditional Access
* Oversee endpoint lifecycle management for Windows and MacOS devices (onboarding and offboarding)
* Partner with third-party IT and network service providers to triage issues, escalate incidents, and support office changes
* Maintain working knowledge of corporate networking fundamentals to enable effective collaboration (Meraki experience preferred)
* Ensure reliability of conference room, AV, and office technology
* Establish and improve IT Support processes, documentation, SLAs, and KPIs
* Manage IT budget, vendors, assets, and service inventory in partnership with Security and IT leadership
* Collaborate with management to implement IT policies, procedures, strategies, and controls
WHAT ARE WE LOOKING FOR?
* Bachelor's degree in InformationTechnology or related field, or equivalent experience
* 5+ years of hands-on IT support experience
* 1-3 years of people leadership or team lead experience
* Proven experience with Active Directory, Group Policy, and Entra ID
* Experience supporting hybrid windows and MacOS environments
* Working knowledge of corporate networking fundamentals
* Experience collaborating with third-party IT or network service providers
* Experience supporting executive users in an office environment
* Ability to operate in an on-call support model as needed
* Strong work ethic with the ability to operate with minimal supervision
* Hands-on experience with enterprise device management and productivity tooling (Intune, Jamf, NinjaOne experience preferred)
* ITIL certification desirable
WHAT IS PRIMEREVENUE ABOUT:
Established in 2003, PrimeRevenue is the leader in working capital financial technology solutions. PrimeRevenue has the largest and most diverse global funding network of more than 100 funding partners. Supporting 30+ currencies on a single cloud-based, multi-lingual, cross-border network, PrimeRevenue facilitates a volume of more than $250 billion in payment transactions per year.
Offering working capital solutions for both accounts payable and accounts receivable, PrimeRevenue is the only supply chain finance provider offering hands-on, 24/7 global support and patent-pending technology. This ensures our clients see more cash, faster, while ensuring sustainable cash flow gains year-over-year. With nearly 200 employees in offices around the globe, PrimeRevenue has a diverse, multi-lingual team that is quickly growing.
Our smart, hungry, and humble TEAM is dedicated to our values, PRIDE + Integrity. Performance, Respect, Innovation, Diversity, Excellence and Integrity are engrained in our culture and are integrated into everything we do - which ensures we deliver outstanding results for clients.
Our multicultural workplaces offer outstanding opportunities for professional and personal development. Like most successful companies, you'll find people who are highly intelligent, motivated, fun-loving and above all, ethical. At PrimeRevenue, you will work with a great TEAM that is pursuing a massive overall opportunity.
PRIMEREVENUE PERKS:
* Competitive pay, bonus, and retirement programs
* Generous benefits and time off programs
* Professional growth, learning, and development opportunities
* Innovative, global, TEAM centric environment
* Community service-oriented culture
* Collaborative, casual, fun, and flexible work environment with access to top technology, stocked breakrooms, and coffee bars
* TEAM events and employee celebrations
$83k-115k yearly est. Auto-Apply 7d ago
Information Technologist (Full-time)
Academy of Scholars 4.1
Information technology professional job in Decatur, GA
The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time InformationTechnologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school's technology to a new level while at the same time improving and maintaining customer support.
The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision.
*****Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks
Duties & Responsibilities
Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems
Ensure all documentation is properly maintained and updated in a timely manner.
Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters.
Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points.
Expectations
Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems.
Strong verbal and written communication skills.
Must be customer service and detail oriented.
Qualifications
Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment.
Experience
Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks.
Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus)
Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus.
Microsoft Office 365 (Teams is a Plus)
Server Hardware
Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management
Certification:
Apple or Microsoft Technology and/or CompTIA certification(s) preferred
Google Admin Certification or equivalent experience preferred
Education:
BS degree in InformationTechnology, Computer Science, Engineering, a relevant field or equivalent experience
Experience:
A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments
Working in academic environment: 2 years (Preferred)
Administering Chromebook: 2 years (Preferred)
Apple/Mac device: 2 years (Preferred)
Google Education: 2 years (Preferred)
Mobile Device Management: 2 years (Preferred)
WordPress: 2 years (Preferred)
$39k-50k yearly est. Auto-Apply 60d+ ago
Information / Operational Technology Intern
The Coca-Cola Company 4.4
Information technology professional job in Atlanta, GA
**_Candidates are encouraged to apply to 3 or fewer internship roles during a given internship recruiting cycle_** An **IT/OT Intern** (informationTechnology / Operational Technology Intern) supports the convergence of traditional business computing (IT) with industrial automation and control systems (OT) in manufacturing
**Function Related Activities/Key Responsibilities:**
+ Provide best of Industry 4.0 initiatives and new technology upgrades at manufacturing sites
+ Perform quantitative analysis on production data to identify trends and recommend production efficiency improvements
+ Maintain inventory of IT/OT hardware and documentation, including technical manuals and network diagrams
+ Experiment / Support the design, prototyping, and testing of machine learning models for specific use cases in industrial automation
+ Contribute to building analytical dashboards for monitoring model performance and operational efficiency.
**Education Requirements:**
+ Degree in Computer Science, InformationTechnology, Automation, or Engineering
+ Must be currently pursuing a Bachelor's or Master's degree or have graduated from their degree program no earlier than December 2025.
**Related Work Experience:**
Basic understanding of networking fundamentals, industrial control systems, or cloud infrastructure is often preferred
**Functional Skills:**
+ Foundational knowledge of networking concepts such as DNS, IP, firewalls, and routing to manage the flow of information between office and Exposure to **Python** for data analysis and building AI/ML models, as well as familiarity with Java or C++ for system integration
+ Knowledgeable in at least one programming language (Python, Java, or SQL) and familiarity with common operating systems
+ Strong problem-solving abilities and effective communication skills for collaborating with cross-functional teams like Engineering and Quality
**Monthly Salary (undergraduate):** **$** 4,506
**Monthly Salary (graduate):** $6,066
**Location:** Atlanta, Georgia
**Dates of Internship:** May 18 - July 31, 2026
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
$34k-42k yearly est. 4d ago
IT Training & Development Specialist
Nanosoft Consulting Talent Page
Information technology professional job in Atlanta, GA
Must be local to Metro Atlanta
The following compliance item is REQUIRED at the time of resume submission.
**Tax Clearance Letter** (Pls review compliance tab for instruction)
Under general supervision, the ITS Trainer will work with end users and other personnel to coordinate testing and training for trainers on design and development of system initiatives, in support of our efforts to continually upgrade the skills and capabilities of end users and the Department of Revenue (DOR).
Must be able to train on software applications or large-scale systems while also identifying areas of risk or for improvement on business processes. The incumbent must be able to build relationships with business resources across all divisions within the Dept. Must be able to facilitate meetings and work as a liaison between the business users and IT personnel on system changes. The incumbent must also be able to produce training or instructional videos and other training documents on system changes and upgrades.
Specific duties include (but are not limited to):
Facilitate meetings
Administers training for end users and other trainers
Consults with vendors or technical staff to validate functionality and workflow for preparation of instructional or training documentation for communications to end users
Identify training needs based on new system functionalities and/or changes in workflow or business processes
Produce instructional or training videos and documents for use in support of training
Provides services such as scheduling of training, maintaining records, setting up/checking equipment
Develop change management plans for transition to new or upgraded systems
Documents business processes and create instructional documents for users of new or upgraded systems
Track and report on system changes
Entry Qualifications:
High School Diploma or GED AND 3 years of experience providing educational, training or instructional services in functional area. (IT/IS, End User Support etc.)
Essential Qualifications:
Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs and in relations to maintenance of systems
Accountability
Results Orientation: Demonstrated ability to meet deadlines and manage team to achieve performance goals
Judgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties, under general supervision
Teamwork and Cooperation: Demonstrated ability to promote the team atmosphere, be inclusive of all team members, and work well with co-workers & leadership
Experience working with cross-functional teams in managing various initiatives, and bridging the gap between the business operations and technology teams
Experience training on software applications or large-scale system implementations
Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, LMS365 and Visio.
Experience using SharePoint or similar software for sharing documentation
Experience testing and coordinating testing of new installations and system upgrades
Experience producing training or instructional videos and documents
Priority Consideration:
Technical Writer certification
Experience testing and coordinating testing of new installations and system upgrades
Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, and Visio.
Experience developing adequate training or instructional materials for end users
Experience using SharePoint or similar software for sharing documentation
$66k-93k yearly est. 60d+ ago
Information Technology
Vp 3.9
Information technology professional job in Atlanta, GA
InformationTechnology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the InformationTechnology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the informationtechnology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand informationtechnology industry.
Even if you have no obvious prior informationtechnology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the InformationTechnology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in InformationTechnology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$36k-68k yearly est. Auto-Apply 60d+ ago
Business Applications Specialist
Deutz 4.5
Information technology professional job in Norcross, GA
Business Applications Specialist Location: Norcross Working hours: 40
DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
As Part of our Global IT team, the Business Applications Specialist is a key role in ensuring the seamless implementation, smooth operation, and efficient use of our business applications (SAP ERP) in our operations (production/warehouse) in collaboration with the global IT organization at our parent company DEUTZ AG. This position will be responsible for analyzing and translating local business requirements into finalized IT concepts and aligning local IT projects with high business impact with the Global IT team including project, testing, and 1st level support. This role bridges the gap between the business needs of the users and the technical aspects of the applications.
Essential Duties and Responsibilities
The Business Applications Specialist will be responsible for, but not limited to, the following duties within the global IT governance framework:
Requirements Analysis
Analyze business requirements and translate them into functional and technical specifications.
Work with business stakeholders to identify and implement solutions to address application usage issues.
Develop and maintain documentation for business application configurations and procedures.
Analyze application usage data to identify trends and opportunities for improvement.
IT Project & Training Support
Support the IT project lifecycle from demand management, project meetings, data migration activities, testing, change management, go-live, and hyper-care.
Participate in and support initial training sessions and update training documents in collaboration with the local training department.
Maintenance and Support
Provide ongoing support to end users, including answering questions, resolving issues, and providing guidance on a technical level.
Troubleshoot and resolve technical application issues reported by end users.
Organize and perform regular application maintenance tasks with vendors and the Global IT, such as updates and security patches.
Monitor application performance and identify areas for improvement.
Participate in application upgrades and migrations.
Develop and deliver technical documentation for new and existing business applications and features.
Other Duties
Stay up to date on the latest operations business application trends and technologies.
Identify opportunities to leverage technology to improve business processes.
Participate in cross-functional teams to ensure alignment between business needs and IT capabilities.
Other Qualifications
Excellent communication, presentation, and interpersonal skills
Ability to work independently and manage multiple projects simultaneously.
Supervisory Responsibility
Individual Contributor
Travel Requirements
Anticipated domestic and international travel is approximately 25% depending on business needs.
Minimum Requirements
Bachelor's degree IT, Eng, BA or related field
5 years of experience in supporting major business applications (SAP)
3 years of experience in analyzing business operations and translating into IT solutions/concepts
3 years of experience in configuration or support of at least one the following SAP modules: MM/WM/PP
Preferred Requirements
Experience with SAP s/4AHANA is a plus
Experience with ABAP debugging/programming is a plus
Project management certifications
Certifications in major business applications (SAP)
Experience in SAP/IT consulting
Hands-on experience working in operation areas (production/warehouse)
Physical Requirements:
Our Business Applications Specialist works in the office area, the noise level in the work environment is usually quiet to moderate.
Visits in manufacturing assembly and warehouse environment necessary. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.
EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.
$75k-109k yearly est. 40d ago
Adv, IT Tech Management - Ordering & Wholesale
Mercedes-Benz Group 4.4
Information technology professional job in Atlanta, GA
Aufgaben About Us Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Job Overview
The Incumbent will lead implementation, support, maintenance and continuous improvement of information systems supporting VOIS applications, primarily in the Vehicle Ordering, Allocation, Wholesales, Special Sales & Retail area. This role facilitates SAP and related application initiatives in collaboration with business stakeholders and internal/external IT partners to ensure alignment with customer requirements. The incumbent will lead the development and execution of both functional and technical system components, with special emphasis in SAP VMS module, maintaining expert-level knowledge of system capabilities in accordance with Mercedes-Benz standards. They will ensure system reliability and performance, drive innovation through emerging technologies such as automation and AI and provide support to team members to ensure timely and cost-effective project delivery. The incumbent will bring expert level knowledge of SAP S/4 HANA, SAP Vehicle Management System & strong skills in SAP Sales & Distribution Module with emphasis on O2C process.
Responsibilities:
(10%) - Ability to understand business requirements and translate them into a solution. Ability to understand the breadth and depth of the deliverable and how the solution fits into the larger picture
(10%) - Responsible for the Technical & Functional aspects of the Analysis and Design Process and its associated documentation - Technical, functional specification, Test Plans, etc
(20%) - Will design robust functional solutions, troubleshoot problems and provide guidance for sustainable resolutions in the area of Vehicle ordering, wholesale, allocation, retail on the SAP implementation
(10%) - Conduct presentations to all audiences on a variety of subjects. Able to communicate with team members and business stakeholders in a clear, consistent, and professional manner.
(10%) - Work self-directed and independently, act as subject matter mentor to junior team members & SI Partners
(5%) - Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required
(10%) - Provide support for cross-functional issues involving MM, SD, FICO and guide technical team members (ABAP) for issue resolution
(10%) - Allocate time, prioritize tasks, and accurately scope tasks and phases of a project.
(5%) - Define and implement industry best practices and Mercedes-Benz standards into operational procedures and system operations
(10%) - Suggests tools and processes needed to improve business processes. Reviews the team's deliverables for adherence to standards and to ensure quality.
Qualifikationen
Requirements & Conditions
Must be able to work flexible hours/work schedule
Requires valid driver's license
Travel domestically
Travel internationally
Work Holidays when required
Work Holidays as scheduled
Work weekends when required
Work weekends as scheduled
Experience with Microsoft Excel, Access, Visio and PowerPoint
Good people skills, good communication skills
Education
Bachelor's/Master's Degree (accredited school) and relevant work experience with emphasis in:
SAP functional & Technical expertise in SAP VMS & SD modules
Strong understanding of vehicle lifecycle processes including procurement, sales, and inventory.
Hands-on experience with SAP VMS configuration and customization.
Familiarity with SAP SD, MM, and FI integration points.
Experience in automotive industry or similar domains is highly preferred.
Excellent problem-solving and communication skills.
Ability to work independently and in a team-oriented environment.
Knowledge (necessary to perform proficiently in this position)
Must have 6+ years (total) of experience in the following:
* Lead development and implementation of the functional and technical aspects of the systems by maintaining an expert level awareness of the functionality and system options in accordance with Mercedes-Benz standards
* Analyze complex functional/technical support & training and recommend solutions in unfamiliar environments
* Automotive industry Knowledge of vehicle process, Order to Cash process, Vehicle accounting process
High level of expertise in SAP VMS (Vehicle Management System) with hands-on experience in VMS processes and configurations
* Implementation, Migration & Support of S/4 HANA systems is mandatory, automotive industry experience is a plus
* Use agile methods to facilitate customer-centric solution development and ensure hand-over to IT operations
* Manage and report on issues and problem tickets and conduct priority sessions with business partners on change requests
* Provide 2nd level support for system issues and act as SME in SD, MM and FiCo modules of SAP.
* Exceptionally good communication and collaboration skills; and the ability to work with multiple stakeholders. Proven ability to tailor communication content to the needs of the audience
* High analytic and strategic thinking
* Independent working attitude; well-organized with attention to detail
* Able to lead, moderate and motivate colleagues
* Excellent relationship building/partnering skills
EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
$38k-61k yearly est. 9d ago
IT Support Technician / Desktop Engineer - Gainesville, GA
Mansfield Energy 4.2
Information technology professional job in Gainesville, GA
The Desktop Engineer is part of a team of IT professionals who provide in-house technical hardware and software support for over 1000 associates nationwide across over 30 locations. This position has technical knowledge, customer service and documentation/communication skills. The qualified candidate actively seeks out ways to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace.
Responsibilities
Technical Duties
Assist with identifying and implementing operational improvements, enhancements, and system customizations that meet business requirements
Monitor and troubleshoot daily system event logs across core infrastructure
Liaise with infrastructure and/or software engineering teams to restore service and/or identify and correct core problems
Participate in efforts to develop and execute testing, training and documentation
Configure, test, and maintain Powershell scripts (programming)
Program automation tools to reduce manual processes.
Participate in service desk duties supporting Mansfield Energy with an emphasis on usability, quality, performance and maintainability
Hands on configuration and customization in multiple platforms including the ability to develop, maintain, create, and improve workflows, procedures, etc.
Deploy hardware and software utilizing InTune
Maintain user accounts, access privileges and security using Active Directory
Customer Service
Provide after-hours and weekend on-call support (off-hours support), as assigned, on a rotating basis
Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/problems/requests
Proactively reduce incidents by analyzing documented resolutions
Documentation/Communication
Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
Communicate company IT policies and standards
Alert management to emerging trends in incidents
Maintain a current knowledge of emerging products, services, protocols, and standards in support of Mansfield Energy
Position Requirements
Formal Education & Certifications
College diploma or university degree in the field of computer science and/or 1 plus years of equivalent IT experience
ITIL Certification preferred
Knowledge & Experience
Intermediate level knowledge in Microsoft Windows and Microsoft Office Suite (msi and O365)
Skills in desktop and VDI configuration and troubleshooting
Experience with Microsoft Server and Active Directory
Working understanding of SFTP, VPN, RDP/VDI and SCOM
ยท Basic knowledge of current network hardware, protocols, and standards required
Microsoft products including, Sway, Teams, OneDrive for Business, Visio, SharePoint, Azure, Exchange, Dynamics, Intune, ADFS, Power BI and SQL
Adobe Creative Suite
VMWare vSphere and Horizon
iOS and Android
Support automation with Python coding
Qualifications & Characteristics
The ideal candidate is passionate about their craft, preferably having an interest in learning new technologies, practices and techniques
Strong listening and communication skills (written and verbal), including the ability to communicate effectively with non-technical customers
Willingness and demonstrated ability to learn new career skills
Ability to collaborate well with both internal groups and external partners and thrive in an agile environment
Work Environment
40-hour on-site work week
Provide after-hours and weekend on-call support for high-priority issues for one week at a time every three weeks.
Ability to be on your feet working throughout the office for the majority of your workday
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
Lifting and transporting of moderately heavy objects, such as computers and peripherals 60lbs
Ability to travel occasionally and go to remote sites to handle support issues
Valid driver's license
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$34k-47k yearly est. 1d ago
Learn more about information technology professional jobs
How much does an information technology professional earn in Conyers, GA?
The average information technology professional in Conyers, GA earns between $39,000 and $95,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.
Average information technology professional salary in Conyers, GA
$61,000
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