Information technology professional jobs in Muncie, IN - 600 jobs
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Cloud infrastructure Support Analyst
Net2Source (N2S
Information technology professional job in Indianapolis, IN
Job Title: System Support Analyst
Duration: 12+ Months Contract
Pay Range: $35- $43/hr on W2 (Max)
As a System Support Analyst within the Magnol.Ai team, you will be responsible for ensuring the reliable, compliant, and effective operation of digital health software and data systems. This role blends service management discipline with hands-on technical support and requires a proactive individual who can troubleshoot cloud-based systems, own service issues end-to-end, and coordinate across multiple internal and external teams.
You will support operational readiness across development, test, QA, and production environments while maintaining compliance with regulatory and quality standards. This role requires strong technical aptitude, attention to detail, and effective collaboration with software engineers, cloud providers, security teams, and enterprise service organizations.
Key Responsibilities
• Provide Tier 1 technical support for Magnol.Ai applications and supporting cloud infrastructure, including initial triage, investigation, and resolution
• Own service issues end-to-end, coordinating with Tier 3 AWS Support, cloud vendors, and internal Client technology teams to ensure timely resolution
• Collaborate with the Magnol.Ai software development team and other Client organizations via ServiceNow to provision, configure, and support cloud resources across AWS and Azure environments (development, test, QA, production), including:
- AWS RDS databases, S3 buckets, and Route 53 hosted zones
- Entra ID service accounts and access configurations
- Azure AI Foundry resources
- Application email accounts and integrations
• Monitor and complete CAPA (Corrective and Preventive Action) items, including access management, periodic access reviews, and coordination of account secret rotations
• Create, maintain, and update validation documentation to ensure alignment with regulatory, quality, and audit requirements
• Initiate and manage service requests, incident records, problem records, and change requests using ServiceNow, ensuring accurate documentation and stakeholder communication
• Support deployment and post-deployment activities, including environment readiness checks, validation support, and operational verification
• Generate, analyze, and report on usage, incident, and change metrics to support service performance monitoring and continuous improvement
• Use Jira to track operational and project-related tasks and ensure work items are accurately captured and progressed
• Develop and maintain runbooks, SOPs, and operational documentation to improve service reliability and reduce recurring issues
• Collaborate with internal teams to support security, compliance, and continuous improvement initiatives across the Magnol.Ai platform
Qualifications
• Experience in service management or operational support within regulated or enterprise environments
• Hands-on experience providing Tier 1 technical support for cloud-based applications or platforms
• Working knowledge of cloud technologies, with emphasis on AWS (RDS, S3, IAM, Route 53, CloudWatch); Azure experience is a strong plus
• Understanding of cloud networking, identity and access management, and application deployment workflows
• Familiarity with CAPA processes, access control, secret management, and change management practices
• Experience using ServiceNow for incident, request, and change management
• Proficiency with Jira or similar issue and task tracking tools
• Strong ownership mindset with the ability to coordinate across multiple teams and vendors
• Excellent written and verbal communication skills
• Detail-oriented, proactive, and capable of balancing technical execution with documentation and compliance needs
Nice to Have
• AWS certification (Cloud Practitioner, Solutions Architect, or equivalent)
• Working knowledge of Python or other scripting languages for troubleshooting or automation
• Experience supporting AI/ML-enabled or cloud-based AI applications
• Familiarity with Infrastructure as Code tools (CloudFormation, Terraform)
• Experience with cloud monitoring, logging, and observability tools
• Prior experience supporting digital health, regulated software, or GxP systems
$35-43 hourly 3d ago
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Road Construction Equipment Products Application Specialist Sign-On Bonus and Relocation Offered
Brandeis MacHinery & Supply Company
Information technology professional job in Indianapolis, IN
Can be located in the Indianapolis or Fort Wayne Area
RPAS Objective:
The objective of this RPAS position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise Brandeis brings to their business. The focus of this position shall be on all paving and milling contractors in Brandeis's Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best utilized.
Overview:
The RPAS will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues. The RPAS is expected to become a liaison with the customer and Brandeis personnel in an effort to be proactive in expediting solutions for customers. The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products. The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein. He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products.
RPAS Duties & Responsibilities:
1. Perform Machine Deliveries/ Walk-arounds and Operator Training.
Perform new machine deliveries.
Perform machine walk-around and familiarization with owner / operator.
Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines.
Perform warranty due diligence, explanation and documentation.
Perform manufacture post-delivery machine inspections.
2. Develop & Maintain excellent customer relationships, i.e.: External, Internal.
Develop and maintain relationships with the proper customer personnel.
Coordinate communications between Brandeis, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures.
Take ownership of road development Customer issues and follow-up through closure of issues.
Insure that targeted road development Customers within Brandeis territories are familiar with available Brandeis product and service offerings.
3. Perform Machine inspections at regular intervals.
Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing.
Be familiar with road development Customer machines & applications.
Train customers continuously on proper operation and general maintenance.
4. Assist in creating and maintaining CRMseries customer and machine computer data based information
Machine files are to reflect make, model, serial number, service meter reading, etc.
Customer files are to reflect address, contact names, phones, etc.
Call files are to reflect date, contact name, subject discussed, opportunities, etc.
5. Market Brandeis Product Programs, Sales, Service & Parts.
The RPAS will be a resource to the sales functions for the road development products to assist Brandeis Sales Department by making recommendations as to the products and specifications that would best fit the customer's work environment, personnel, and applications.
Work in conjunction with machine sales to offer special product support or warranty programs.
Work with Sales Reps and PSR's to develop Road products programs and solutions that show customers value.
Position Requirements:
Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum. 4 yr. College Degree preferred.
Mid- Level Computer experience (MS Office, Outlook, etc.)
2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience.
Prior industry repair/maintenance shop management experience preferred.
Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
Able to travel overnight on a regular basis for product training, or company related business.
Be available to work at night on occasion for new machine delivery start up or Customer application / machine diagnosis.
Must pass background check, employment physical and drug screen.
$57k-89k yearly est. 2d ago
Delivery Support Associate
NSC 4.8
Information technology professional job in Indianapolis, IN
Preferred: Bi-lingual Spanish speaking
The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the One NSC process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk).
Key Accountabilities
Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries.
Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome.
Process necessary background checks and drug tests required for jobs.
Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday.
Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates.
Provide timecard and billing adjustment as needed to ensure proper payout and invoicing.
First point of contact for trouble shooting any onboarding and payroll issues.
Work with each recruiting team on ensuring job boards are up to date.
Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active.
Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process.
Contribute to front of the office duties as needed per office.
Other duties as assigned.
Minimum Experience Requirements
High School Diploma: Possess a high school diploma or equivalent qualification; additional education may satisfy work experience qualifications.
Prefer experience with human resources processes, employee onboarding, and/or payroll process experience.
Previous experience with delivering exceptional customer service.
Ability to work independently
Exceptional verbal and written communication skills, enabling effective communication with clients, candidates, and internal team members. Ability to clearly articulate job, employment, and payroll information.
Judgment and decision-making ability.
Strong customer service/client relations skills.
Organizational and multi-tasking skills.
Communication skills (oral and written).
Ability to handle stress successfully.
Proficiency in using Bullhorn (Preferred), Microsoft applications, and other computer-based applications.
Analytical Skills: Ability to evaluate complex situations, proactively identify issues that may adversely impact the company's delivery and payroll processes and implement timely and effective solutions to problems.
Able to initiate and embrace change.
Time management skills (ability to multi-task).
Interpersonal skills.
$23k-33k yearly est. 1d ago
IT Support Specialist - Indianapolis Health
Milliman 4.6
Information technology professional job in Indianapolis, IN
Milliman's Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff, approximately 250+ people and growing. Our end-user systems include: hardware, network storage, software, networking and telecommunications. In addition to your technical knowledge, this individual should have customer-oriented communication skills to effectively manage a wide variety of tickets and resolve critical issues with the utmost urgency. There is no typical day for this role, however, common tasks include: setting up workstation equipment, running diagnostics in a remote session, and answering an ambiguous helpdesk ticket. Each day you will use your expertise to provide solutions in response to a wide variety of requests. This is a great opportunity for someone who wants to use their tech support experience, customer service skills, and is ready to develop additional skills in a consulting and professional services environment.
Responsibilities
In this role, you will:
* Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users
* Resolving technical issues in a timely manner and research incidents with the utmost attention to detail
* Prioritize tickets based on urgency and/or priority with the information given
* Solve a wide variety of technical problems at any given time
* Follow internal approval procedures
* Complete auditing tasks
* Physically install and configure new hardware, software, and systems
* Complete hardware refresh workflows
* Provide A/V support for in-office meetings and interviews
* Provide instructions to end users, verbally and in writing
* Create, update, review and maintain documentation
* Teach technical concepts and processes when needed
* Provide orientation and guidance to users on how to operate new software and computer equipment
Qualifications
* Experience with Microsoft Active Directory and GPO's
* Familiarity with TCP/IP networking
* Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team
* Professional demeanor in oral and written communication
* Positive, solution-oriented mindset with a proactive approach to problem-solving
* Able to prioritize multiple concurrent requests
* Exceptional attention to detail
* Completes thorough research and exhausts all possible resources when investigating an issue
* Willingness to learn and expand personal knowledge base as technology needs evolve
* Receptive to constructive feedback
Required:
* Associate's degree inInformationTechnology or related field
* 4+ years of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, in addition to, hardware (i.e. desktop, laptop, printer, conferencing equipment, mobile devices)
* 5+ years of customer service experience, preferably in a related industry or office environment
* 3+ years experience supporting server environments
* Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl with or without the use of reasonable accommodations
Preferred:
* Bachelor's degree inInformationTechnology or related field
* Experience supporting Windows, Mac, and/or Linux operating systems in enterprise environments
* Certifications in A+, Network+, MCP, or equivalent professional certification; CompTIA certifications strongly preferred
* Experience with a help desk ticketing system
* Experience with virtualization technologies (VMware), storage area networks (SAN), and server administration across physical and virtual platforms
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
The Team
The InformationTechnology team is dedicated to providing comprehensive support to over 250+ professionals based in our Indianapolis office. This technologist team collaborates closely with the Indianapolis office and others across multiple practices globally at Milliman. This collaboration ensures the delivery of innovative IT solutions tailored to meet our diverse needs.
Location
This position is based out of the Milliman office in Indianapolis, IN. Candidates hired into this role must be willing to work onsite full-time.
Compensation
The overall salary range for this role is $65,200 - $104,200. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. In addition, we offer a performance-based bonus-plan, profit sharing, and generous benefits. This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek.
Benefits
We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:
* Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
* Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges
* 401(k) Plan - Includes a company matching program and profit-sharing contributions
* Discretionary Bonus Program - Recognizing employee contributions
* Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses
* Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
* Holidays - A minimum of 10 observed holidays per year
* Family Building Benefits including Adoption and fertility assistance
* Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria
* Life Insurance & AD&D - 100% of premiums covered by Milliman
* Short-Term and Long-Term Disability - Fully paid by Milliman
Who We Are
Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership inprofessional organizations. Please visit our web site ***************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability.
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.
Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
#LI-KM1
#LI-ONSITE
$65.2k-104.2k yearly 60d+ ago
Information Technology Professional
U.S. Navy 4.0
Information technology professional job in Richmond, IN
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$55k-78k yearly est. 25d ago
Computer Field Tech Position- Indianapolis IN
BC Tech Pro 4.2
Information technology professional job in Indianapolis, IN
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)
Department of Defense
Information technology professional job in Indianapolis, IN
Apply IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC) Department of Defense Defense Finance and Accounting Service IT DIR OFFICE, ENTERPRISE SERVICES, COMPLIANCE ASSESSMENT, ZTAGB Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated
* Required documents
* How to apply
Summary
Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.
Summary
Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.
Overview
Help
Accepting applications
Open & closing dates
01/27/2026 to 02/10/2026
Salary $107,428 to - $144,481 per year
View salaries at: *****************************************************************************************
Pay scale & grade GS 13
Locations
1 vacancy in the following locations:
Indianapolis, IN
Cleveland, OH
Columbus, OH
Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
13
Job family (Series)
* 2210 InformationTechnology Management
Supervisory status No Security clearance Secret Drug test No Position sensitivity and risk Critical-Sensitive (CS)/High Risk
Trust determination process
* National security
Financial disclosure No Bargaining unit status Yes
Announcement number DFAS-DHA-ML-12857917-26 Control number 855323400
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
All US Citizens.
Duties
Help
* Conducts independent, comprehensive assessments of management, operational, and technical security controls to determine their effectiveness.
* Verifies that the security posture of applications, networks, and systems is implemented as stated in documentation, identifies deviations, and recommends corrective actions.
* Performs detailed risk analysis, considering threats, vulnerabilities, and the probability of occurrence, especially when a system undergoes a major change.
* Monitors systems to evaluate their compliance with IT security, resilience, and dependability requirements, and ensures configuration guidelines are followed.
Requirements
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Conditions of employment
* U.S. Citizenship or National
* Suitable for Federal Employment
* Registered for Selective Service (if applicable)
* This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
* New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
* Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.
* In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements in 12 months.
Qualifications
Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume.
Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.
* Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
* Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
* Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
* Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the Basic Competency Requirements listed above, one year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-12 in the federal service, which demonstrates the ability to perform the duties of the position, is required.
Specialized experience is defined as Providing expert level experience in support of all cybersecurity assessment activities to include: comprehensive understanding of the assessment and authorization process and the ability to independently assess and validate the security of information systems, expert knowledge of cybersecurity frameworks (i.e. RMF, CSF, ISO 27001), risk analysis, IT technical expertise, and leadership and communication.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
We may use this announcement to fill additional vacancies within 90 days of the closing date.
Education
Education is not substitutable for specialized experience at this grade level.
Additional information
* Moving expenses WILL be paid.
* Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
* As a condition of employment, you may be required to serve a 1 YEAR probationary period during which we'll evaluate whether your continued employment advances the public interest. The evaluation will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment advances agency or governmental goals; and whether your continued employment advances the efficiency of the Federal service. At the end of the probationary period, your employment will be terminated unless you receive certification that your continued employment advances the public interest.
* This position is exempt from the Fair Labor Standards Act.
* Travel requirement is occasional.
* This position is covered by a bargaining unit.
* This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. Positions may be filled as permanent or term with a full-time or part-time work schedule. Pay will vary by geographic location. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Selections may be made at any point during the announcement open period.
* Veteran's Preference: Veteran's preference does not apply under this Direct Hire Authority (DHA).
* PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only.
* Males born after 12-31-59 must be registered or be exempt from Selective Service (see ********************
* Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, here).
* The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
* Criminal History Inquiries- For some positions, criminal history inquiries may not take place before you receive a conditional job offer. Please see Fair Chance to Compete for Jobs Act of 2019 (dfas.mil) for more information on The Fair Chance to Compete Act, exceptions, and DFAS contact information.
* All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact ************ for assistance.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
* Employment with DFAS means access to generous benefits such as: health, vision, and dental insurance, retirement benefits, paid time off, and educational benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT NOTE - YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING.
You will be evaluated on how well your qualifications, as demonstrated in your application materials (e.g., resume, supporting documents) and your responses on the application, meet the requirements listed in this vacancy announcement.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
* Employment with DFAS means access to generous benefits such as: health, vision, and dental insurance, retirement benefits, paid time off, and educational benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
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You must provide a complete Application Package which includes:
* Resume: A two-page maximum resume is required. Applicant guidance on the two-page resume requirement may be found at **************************************************************************************************************************************** or at *******************************************************************
* Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement.
* Other Supporting Documents
The following supporting documents are ONLY required if applicable to your personal qualifications or status. They must be received by the closing date of the announcement.
* Transcripts and/or Certifications: For additional information on acceptable documents, click here Transcripts and Certifications. All applicants to include current agency employees/contractors must also document your education and/or certifications in your resume. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education.
* Veterans Preference: If you are claiming veteran's preference, you MUST submit the appropriate documentation.
* Cover Letter: You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or determine eligibility for preference.
* Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. To download the checklist, select "Save" or "Save As" instead of "Open." Save the document to your device then open it as a PDF. Once the form is opened, select "Enable All Features" and the form will populate so that it can be completed. **************************************************************
* Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist.
* Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist.
* Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.
WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 02/10/2026, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
To apply for this position, you must provide a complete Application Package.
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
1. Follow the prompts to complete the application and upload required documents.
2. Please ensure you click the Submit My Answers button to submit your application.
3. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
HR Customer Care Center
Phone ************** Email ************************************************ Address DFAS - INFO AND TECHNOLOGY DIR OFFICE
4800 Mark Center Drive
Alexandria, VA 22350
US
Next steps
The resume you submit will be used to assess your qualifications for the job and to identify the best-qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps is completed. After making a tentative job offer, we will conduct a suitability/security background investigation.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
You must provide a complete Application Package which includes:
* Resume: A two-page maximum resume is required. Applicant guidance on the two-page resume requirement may be found at **************************************************************************************************************************************** or at *******************************************************************
* Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement.
* Other Supporting Documents
The following supporting documents are ONLY required if applicable to your personal qualifications or status. They must be received by the closing date of the announcement.
* Transcripts and/or Certifications: For additional information on acceptable documents, click here Transcripts and Certifications. All applicants to include current agency employees/contractors must also document your education and/or certifications in your resume. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education.
* Veterans Preference: If you are claiming veteran's preference, you MUST submit the appropriate documentation.
* Cover Letter: You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or determine eligibility for preference.
* Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. To download the checklist, select "Save" or "Save As" instead of "Open." Save the document to your device then open it as a PDF. Once the form is opened, select "Enable All Features" and the form will populate so that it can be completed. **************************************************************
* Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist.
* Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist.
* Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.
WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 02/10/2026, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
$107.4k-144.5k yearly 5d ago
Road Products Application Specialist
Bramco Group 4.0
Information technology professional job in Indianapolis, IN
Can be located in the Indianapolis or Fort Wayne Area
Road Product Application Specialist for Indiana
RPAS Objective:
The objective of this RPAS position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise Brandeis brings to their business. The focus of this position shall be on all paving and milling contractors in Brandeis's Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best utilized.
Organizational Relationships:
The RPAS will report directly to the Regional Sales Manager. The RPAS will also have regular input from and communication with the Regional Operations Manager. This communication is vital so we can build relationships on the Product support side as well as sales.
Overview:
The RPAS will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues. The RPAS is expected to become a liaison with the customer and Brandeis personnel in an effort to be proactive in expediting solutions for customers. The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products. The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein. He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products.
RPAS Duties & Responsibilities:
1. Perform Machine Deliveries/ Walk-arounds and Operator Training.
Perform new machine deliveries.
Perform machine walk-around and familiarization with owner / operator.
Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines.
Perform warranty due diligence, explanation and documentation.
Perform manufacture post-delivery machine inspections.
2. Develop & Maintain excellent customer relationships, i.e.: External, Internal.
Develop and maintain relationships with the proper customer personnel.
Coordinate communications between Brandeis, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures.
Take ownership of road development Customer issues and follow-up through closure of issues.
Insure that targeted road development Customers within Brandeis territories are familiar with available Brandeis product and service offerings.
3. Perform Machine inspections at regular intervals.
Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing.
Be familiar with road development Customer machines & applications.
Train customers continuously on proper operation and general maintenance.
4. Assist in creating and maintaining CRMseries customer and machine computer data based information
Machine files are to reflect make, model, serial number, service meter reading, etc.
Customer files are to reflect address, contact names, phones, etc.
Call files are to reflect date, contact name, subject discussed, opportunities, etc.
5. Market Brandeis Product Programs, Sales, Service & Parts.
The RPAS will be a resource to the sales functions for the road development products to assist Brandeis Sales Department by making recommendations as to the products and specifications that would best fit the customer's work environment, personnel, and applications.
Work in conjunction with machine sales to offer special product support or warranty programs.
Work with Sales Reps and PSR's to develop Road products programs and solutions that show customers value.
Qualifications
Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum. 4 yr. College Degree preferred.
Mid- Level Computer experience (MS Office, Outlook, etc.)
2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience.
Prior industry repair/maintenance shop management experience preferred.
Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
Able to travel overnight on a regular basis for product training, or company related business.
Be available to work at night on occasion for new machine delivery start up or Customer application / machine diagnosis.
Must pass background check, employment physical and drug screen.
$58k-94k yearly est. 22d ago
IT Support Specialist - CAD Systems (Civil Engineering) - IT Solutions - Indianapolis, IN
American Structurepoint Engineering Traffic Project Manager In Indianapolis, Indiana 4.6
Information technology professional job in Indianapolis, IN
Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.
Group: InformationTechnology
Position: IT Support Specialist (CAD Systems)
Location: Indianapolis, IN
As an IT Support Specialist at American Structurepoint, you will be part of a team that supports the company's technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage.
Job Summary
We are seeking a technically skilled and detail-oriented IT Support Specialist with a focus on Autodesk and Bentley CAD system deployment, administration, and support for our civil engineering teams. In this role, you will be responsible for deploying, maintaining, and troubleshooting complex CAD environments used for infrastructure design projects. You will serve as the technical liaison between internal teams and software vendors (Autodesk and Bentley) to resolve issues, implement updates, and optimize performance across our engineering technology stack.
Note: This position is a technical IT support role - no CAD design or drafting responsibilities are required.
Responsibilities
Software Deployment & Configuration
• Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune.
• Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams.
• Evaluate and test updates, patches, and service packs before implementation in production environments.
• Manage version control and compatibility between Autodesk and Bentley software platforms.
Vendor Collaboration & Issue Resolution
• Act as the primary technical contact with Autodesk and Bentley support teams.
• Log, track, and escalate issues to vendors as needed; follow through to resolution and document fixes.
• Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices.
• Provide feedback to vendors on product performance and opportunities for workflow improvements.
Technical Support
• Provide Tier 2/3 support for CAD-related issues within the civil engineering environment.
• Troubleshoot problems related to application performance, licensing, data access, and file interoperability.
• Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments.
• Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods.
License & Asset Management
• Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal).
• Track license usage, manage allocations, and ensure compliance with vendor agreements.
• Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management.
Infrastructure & Standards Support
• Support the setup and maintenance of CAD-related data environments such as ProjectWise, Autodesk Docs, or BIM 360.
• Collaborate with the CAD management team to uphold company standards and workflows.
• Identify opportunities to automate tasks, streamline deployments, and improve user experience.
Qualifications
Required:
• 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment.
• Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer).
• Proven ability to work with software vendors to diagnose and resolve application or licensing issues.
• Knowledge of CAD operating in virtual environments.
• Knowledge of Windows operating systems, networking fundamentals, and system performance optimization.
• Excellent problem-solving, communication, and documentation skills.
Preferred:
• Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms.
• Familiarity with PowerShell, Python, or batch scripting for deployment automation.
• Understanding of civil engineering data workflows and file management practices.
• Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+.
Why Join Us:
• Support innovative civil infrastructure projects with cutting-edge CAD technologies.
• Collaborate with talented engineers, designers, and IT professionalsin a forward-thinking environment.
• Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training.
• Competitive salary, benefits, and opportunities for career advancement within a growing engineering organization.
$36k-69k yearly est. Auto-Apply 20d ago
Technical Support Specialist
Access One 4.2
Information technology professional job in Indianapolis, IN
Shift: Monday to Friday 8 am to 5 pm (CST) with rotating on-call Access One is a business technology services and communications provider, dedicated to world-class technologies and award-winning client experience. Founded in 1993, Access One strives to provide seamless technology services that scale and evolve along with their company. Our custom-tailored solutions can be delivered modularly or as a complete, end-to-end service, ensuring unrivaled accountability for our clients' communications, managed IT, and cloud-based services. Access One's services give businesses back their time and increase their productivity. Our clients' success is our success.
Why a Career at Access One
An opportunity to grow your career and expand your knowledge
Professional development and growth through continual learning
Recognition of all your accomplishments, large and small
A chance to relax and enjoy your co-workers at company events
Access to health programs such as gym membership incentives
Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning
Volunteer and donation opportunities to help improve our community
What you will do
This position is responsible for providing front end technical support to Access One's Telcom, Data, and Managed Services portfolio. Responsibilities include managing trouble tickets and phone calls and interfacing with network partners and internal resources to achieve swift resolution to service issues. This position is also responsible for network monitoring and proactively notifying customers of ticket status. The Technical Support Specialist will effectively provide first level support for Voice Services (PRI, SIP, Long Distance, 911, UCaaS, POTS) and Data Services including but not limited to Core/Edge and CPE Routers, workstations, servers, LAN and SDWAN networks.
Responsibilities include
Answer phone calls, respond to tickets/alerts as well as handle escalated issues in a timely fashion
Ability to work within a ticketing system
Detailed communication with customers and vendors as required to keep all parties informed of issues, progress, changes, and resolutions.
Provide necessary technical support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless.
Provide essential technical support for HPBX/VoIP/UcaaS services/TDM /CAS/8XX/ 911/SIP
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
Technical Support for backup and disaster recovery solutions provided by Access One.
Work jointly with team members, Field Engineers, NOC, and Project Engineers when needed or called on for assistance.
Who you are
Minimum High School Diploma or equivalent
College level courses in IT or certification preferred
Professional IT Certifications, such as Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One. Minimal 2 years of experience in a similar role
Understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnostic skills of technical issues
Knowledge of IT applications, processes, software, and equipment
Knowledge of HPBX/VOIP/UcaaS systems strongly desired
MetaSwitch experience a plus
Strong organizational and customer service skills
Interpersonal skills: such as communication skills, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Ability to work in a team and communicate effectively
Technical awareness: the ability to match resources to technical issues appropriately
Service awareness of all organization's main services for which support is required
Understanding of support tools, techniques, and how technology is used to provide services
Self-motivated with the ability to work in a fast-moving environment
Salary & Benefits
Salary Range DOE: $24 - 27/hour
Comprehensive benefits: health, dental, vision
Matching 401k, PTO
Flexible work environment
Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$24-27 hourly 9d ago
IT Help Desk Technician
Crew Carwash 3.7
Information technology professional job in Indianapolis, IN
The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: Competitive compensation Daily pay options available at no cost to you Paid Time Off + 6 paid holidays each year
Free carwashes, naturally 😊
Industry-leading training
Incredible growth potential
Tuition reimbursement and paid IT certifications
Group health, dental, and vision
401K with company match
Crew's expectations:
Work schedule is generally 10a-8p, 5 days per week and includes 1 weekend day each week.
Provide level 1 telephone/email support for all Crew locations.
Respond to incoming ticketing portal break/fix and new IT requests.
Repair, image, and configure new IT assets for deployment at Crew locations.
Troubleshoot application and hardware issues to resolve problems for users.
Possess initiative and motivation with a “get the job done” attitude.
Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting.
High school diploma or equivalent is required. A+ or Network + Certification along with an Associate's or Bachelor's Degree inInformationTechnology highly preferred.
Must possess the ability to deal tactfully with customers, team members, and the general public.
Focused on quality while maintaining a sense of urgency.
We're Really in the People Business, We Just Happen to Wash Cars!
$30k-41k yearly est. 21d ago
You don't see the right position? Let us create it with you
Browning Day 3.6
Information technology professional job in Indianapolis, IN
Browning Day is a lively, creative, and passionate downtown architectural firm committed to improving the human experience through transformative design. Our success is based on our client's vision coming to life and includes a team of Architects, Interior designers, Landscape Architects, Planners, and support staff who play a part in solving complex design problems.
We are always seeking to add talented people who are passionate about improving the human experience. Please let us about you and what you are looking for!
Requirements:
Satisfactory completion of a background screening.
Authorization to work within the US
$51k-69k yearly est. 60d+ ago
Senior Analyst, Leasing Support
Simon Property Group 4.8
Information technology professional job in Indianapolis, IN
PRIMARY PURPOSE:
The primary focus will be assisting the assigned Leasing Region by focusing on the day to day Leasing functions to ensure maximum production and achieve desired Ebitda objectives. The analyst will also regionally provide requested financial analysis (i.e. cost comparison of various deals, downtime analysis and IRR analysis).
The analyst will train the region on all systems and upgrades to ensure that they take advantage of the functionality to make their job easier, improve their productivity, eliminate wasted time (re-claim Agent's time) and minimize duplication of efforts. The analyst will show how using the system can eliminate excessive emails, data re-entry and forgotten action items leading to a quicker sales cycle and enhancing Ebitda.
PRINCIPAL RESPONSIBILITIES:
The successful candidate's responsibilities will include, but not be limited to:
Works with the VP to prepare reports or analysis for various meetings including, Budget meetings, ICSC and other applicable events.
Tenant Analysis/ Deal Approval/ Portfolio Review Responsibilities
Prepare reports to provide Leasing with data and analysis that enables them to strategize for meetings with tenants.
Analyzing Simon data to assist the deal maker in key decisions
Incorporating tenant proposals and analyze against Simon data
Impact of Co-tenancy language and parameters
Impact of Concessions (i.e. TA, Free Rent)
Comparison of Sales to Occupancy Costs (Occupancy %)
Analysis on Development Properties
Preparation of tenant deal approval schedules, ensuring key items are clearly identified for. Ensure proper lease review is performed on accounts to ensure the deal maker is aware of lease issues as they negotiate lease actions.
MINIMUM QUALIFICATIONS:
Degree in Finance or Accounting preferred
Excellent communication skills
Detail oriented
Excellent problem solving skills
$77k-99k yearly est. Auto-Apply 60d+ ago
Manager, Catalyze360 IT Contracts & Business Operations
Eli Lilly and Company 4.6
Information technology professional job in Indianapolis, IN
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Organization Overview
Lilly Catalyze360 is a comprehensive approach to enabling the early-stage biotech ecosystem by democratizing access to infrastructure, expertise, and resources. Through its interconnected pillars-Lilly Ventures, Lilly Gateway Labs, Lilly ExploR&D, and Lilly TuneLab-Catalyze360 strategically removes barriers that traditionally block bold science from becoming life-changing medicines, providing biotechs with flexible combinations of capital, physical lab space, R&D capabilities, AI/ML tools, and decades of enterprise learning.
Job Summary
The Manager of IT Contracts & Business Operations is responsible for negotiating fee-for-service IT contracts across the Lilly Catalyze360 organization. This role requires a proactive, self-driven individual with deep expertise in AI technologies and IT infrastructure and services who can navigate technical complexity while securing favorable commercial terms. The ideal candidate stays current on emerging AI/ML and other IT trends, understands their practical business applications, and can translate that knowledge into well-structured agreements that protect Lilly's interests while enabling innovation. This individual will provide contract matter expertise for IT engagements and collaborate with legal, finance, and technical stakeholders to structure agreements that balance business needs, risk mitigation, and cost optimization. The role has potential to expand into managing Business Operations IT pilots and systems implementations as well.
Key Responsibilities
* Negotiate complex contracts for a variety of Catalyze360 IT needs, including IT professional services, software license, software development, service level, SaaS/PaaS/IaaS, and AI/ML agreements as well as associated change orders
* Serve as the primary interface between Business Operations and IT/business stakeholders, translating technical requirements into contractual terms and managing vendor relationships to ensure alignment with business objectives
* Collaborate cross functionally with IT/business, legal, finance, and other stakeholders to structure IT agreements that balance business needs, risk mitigation, and cost optimization
* Identify and mitigate business risks throughout the contracting process, including protecting sensitive confidential information and privacy
* Manage multiple concurrent IT contract negotiations while monitoring performance and vendor compliance
* Potential to oversee implementation, configuration, and ongoing management of Contract Lifecycle Management (CLM) and other systems to optimize contracting processes and ensure compliance
* Potential to structure and oversee Business Operations pilot programs and promote adoption of successful pilot solutions
Minimum Requirements
* Education: Bachelor's degree from an accredited college or university
* Experience: 3+ years of experience with a variety of IT contract negotiations (including IT professional services, software license, software development, service level, and SaaS agreements) in the biotechnology/ pharmaceutical or other regulated industry
* Work Authorization: Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.
Additional Skills/Preferences
* Experience
* Demonstrated experience negotiating contracts for AI/ML applications across drug discovery and development
* Prior experience designing and coordinating pilot programs, proof-of-concept initiatives, or technology evaluations
* Experience with Contract Lifecycle Management (CLM) system implementation and optimization
* Skills
* Strong understanding of and fluency with IT architecture, cloud infrastructure, software development lifecycle, and enterprise technology solutions
* Advanced expertise in Intellectual Property frameworks for AI/ML efforts
* Deep understanding of IT security requirements, compliance frameworks including privacy regulations, and data governance in regulated industries
* Ability to work through competing priorities with speed and agility in a highly collaborative environment with diverse stakeholders
* Excellent communication skills with ability to engage diverse stakeholders including technical, legal, and finance team members
* Strong analytical and problem-solving capabilities with strategic thinking and an entrepreneurial mindset
Additional Information
* Travel up to 10% US as needed for stakeholder engagement and vendor meetings.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$69,000 - $165,000
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
$69k-165k yearly Auto-Apply 17d ago
Summer IT Intern
Ardagh Group
Information technology professional job in Winchester, IN
Role description: The Project Lead the Way (PLTW) internship program is a unique initiative to equip our future engineers and plant leaders within the company with the experiences and skills to make them successful within Ardagh Glass Packaging. It is designed to provide solid glass experience for hands-on individuals who are seeking a career in manufacturing. The objective of the internship program is to translate PLTW theoretical knowledge into broad manufacturing experience and provide a sound understanding of the glass composition and production process including technical, quality, and safety skills.
Job Responsibilities:
The program will consist of project assignments that will lay a strong foundation for future careers in manufacturing, helping members become familiar with glass manufacturing operations.
* Become assimilated into the Ardagh Glass Packaging organization by participating in a comprehensive orientation program
* Be assigned to a mentor within Ardagh Glass Packaging
* Be exposed to and work on special projects (50%~ of the workload) to help the plants meet goals and leverage learning from work experiences
* Present an end-of-internship summary to the Ardagh Glass Packaging executive leadership team
Minimum Qualifications:
* High school diploma
* Must be 18 years of age
* Ability to complete a 3-month internship from May-August 2026
* Cumulative GPA of a 2.6
Preferred Qualifications:
* Completion of PLTW coursework
* Ambition to pursue a career in the manufacturing industry
Work Environment:
* Required to wear Personal Protective Equipment (PPE) such as hearing and eye protection, steel toe boots, and other PPE
* Must be willing to travel to corporate office (Fishers, IN) for final week
* Compliance with FDA regulations established by OSHA and the company
About Ardagh Group
Ardagh Glass Packaging is a global leader in glass packaging solutions, producing packaging for the world's leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then, we have grown rapidly to a team of more than 20,000 people with revenues of over $9 billion.
Today, we have a presence across Europe, Africa, and North America.
* Did you know that Ardagh produces many of the cans and bottles you drink your favorite beverages from?
* Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
* Did you know we produce more than 160 million containers per day?
Ardagh is passionate about sustainability and has a reputation for innovation. We push the boundaries of what's possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact while remaining economically sustainable and socially responsible. We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated. Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you'll enjoy the journey!
Ardagh Group is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other basis prohibited by federal, state, and local law.
Ardagh Group complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. Contact Clare McHugh (****************************) if a reasonable accommodation is needed.
Nearest Major Market: Indianapolis
$26k-36k yearly est. 2d ago
IT Application Administrator
Inpwr
Information technology professional job in Indianapolis, IN
InPwr, Inc. is looking for an IT Application Administrator to join our dynamic team!
We are an award-winning electrical design-build firm headquartered in Indianapolis, IN, with offices in Denver, CO, Los Angeles, CA, and Naples, FL. Named a 2019, 2022, 2023, and 2024 Top Places to Work, we believe in building it better, focus on complex opportunities, and taking the electrical design to the next level, with licenses in over forty states and projects across the nation.
We InPwr people through personal commitment, relentless dedication, and driving results together.
Come Join our Team!
IT Application Administrator - Summary
This position plays a vital role in InPwr's InformationTechnology strategy. While our general IT focuses on hardware, networks, security, and technical support, the Application Administrator is key in helping manage and administrate the various applications and platforms used within the company.
In this role, you will work with many key LOB applications to administer and manage users/roles, act as a key liaison between business units and IT, centralize application/platform license management, coordinate support needs with third-party vendors, and oversee application/platform support and maintenance processes. Your efforts will help reduce project inefficiencies, establish consistent practices across departments, and ensure seamless collaboration with IT, subject matter experts, and other stakeholders.
Essential Functions
Manage Autodesk Build users and roles, assign to jobs, research automations and integrations
Manage and maintain Microsoft SharePoint environment permissions, periodic reviews of SharePoint security, structure, and storage
Administer users and roles across most other company applications and platforms, perform access audits, onboard and offboard users as necessary, support user needs
Organize and maintain an updated inventory of InPwr's application and platform portfolio and perform periodic reviews to determine obsolete or duplicated efforts
Oversee the procurement, tracking, renewal, and compliance of software licenses in coordination with IT and authorized approvers
Implement an approval process for any new applications or platforms requested by business units, and assist with setup, triage, and support controls for any new additions or major upgrades
Develop a deep understanding of application and platform integrations to support system efficiency - without direct project-level execution
Assist Learning & Engagement (L&E) to configure program packages and documentation for onboarding initiatives
Engage with business unit subject matter experts (SMEs) across platforms to align best practices and maintain systematic protocols
Skills and Requirements
Knowledge of Autodesk Build administration and management
Knowledge of Microsoft SharePoint (cloud) administration and management
Business systems knowledge - familiarity with construction/engineering software platforms (e.g. Oracle Primavera, Bluebeam PDF, Trimble Spectrum, Trimble Accubid, Autodesk products, etc.)
Experience managing user roles, permissions, and platform access across multiple applications
Strong knowledge of software asset management (SAM), license tracking, compliance, and renewals
Integration Awareness - Understanding of how enterprise applications connect and share data (e.g., ERP, BIM, project management systems)
Process Improvement - Ability to identify inefficiencies and streamline workflows through automation or standardized practices
Collaboration & Communication - Strong ability to act as a liaison between business units, IT, and SMEs; clear communicator with both technical and non-technical audiences
Project Coordination - Skilled in setting up, maintaining, and documenting systems for new and ongoing projects
Training & Onboarding Support - Experience working with learning teams to configure onboarding packages and support adoption of tools
Problem-Solving - Analytical mindset to troubleshoot software-related issues and improve processes
Attention to Detail - Highly organized in maintaining inventories, lists, and compliance documentation
Physical Function
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times
Must be able to access and navigate each department at the organization's facilities
Benefits:
Medical, Dental, Vision and Life Insurance 100% company paid for employees
Paid vacation & holidays
401(k) company match
30-day paid sabbatical every 5 years of employment
Company provided safety certifications
Family focused culture
Stable employment with a growing company
Highly competitive salary
Working/ Environment/ Physical Demands to successfully perform the essential functions of this job. This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. The employee must occasionally lift and/or move up to 15 pounds. Employees in this position must be physically able to efficiently perform the essential functions of the position.
EEO, Drug Free Workplace
Safety has always been our priority. Along with the usual protocols to protect our workforce, vendors, and business partners, we've implemented additional safety standards, specifically in response to minimizing the possibility of transmission of the COVID-19 virus. Along with CDC recommended guidelines associated with hand-sanitization and safe-distancing, we've established procedures to reduce exposure and susceptibility. These include providing personnel with appropriate PPE, limiting non-essential foot traffic, added cleaning protocols, and encouraging open lines of communication for feedback, questions, and concerns. Employment contingent upon successful completion of background investigation and drug screening. Smoke-free workplace. Drug-free work environment according to Federal Law.
InPwr Inc is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status. Our hiring process includes drug & alcohol screening, E-verify, driving record, and background check. InPwr Inc. is an Equal Opportunity Employer and a Drug-Free Workplace Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit us at **************** to apply online!
$62k-86k yearly est. 60d+ ago
Manufacturing IT Specialist - EAM
Belden 4.8
Information technology professional job in Richmond, IN
Belong. Believe. Be You. Belden. Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.
Together, we'll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let's build the future.
Job Summary
Belden is seeking a highly skilled and motivated SAP Manufacturing Analyst with knowledge in EAM/PM to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining S4/Hanna solutions to optimize manufacturing plant maintenance processes and enhance operational efficiency. The SAP Manufacturing Analyst will work closely with cross-functional teams to gather requirements, configure S4/Hanna modules and provide ongoing support to ensure seamless operations.
Ideally, the person in this role would reside somewhere within the Easter US Time Zone.
Key Responsibilities:
* Collaborate with business stakeholders to gather requirements and translate them into an S4/Hanna solution.
* Work in conjunction with external systems integrators and vendors to ensure the timely delivery of quality solutions.
* Configure and customize S4/Hanna modules to meet business needs, including Production Planning, Shop Floor Control, Plant Maintenance and Performance Analysis.
* Develop and maintain documentation, including functional specifications, test plans and user manuals.
* Provide end-user training and support to ensure successful adoption of S4/Hanna.
* Conduct system testing, troubleshooting and performance tuning to optimize system performance and reliability.
* Stay current with industry trends and best practices in S4/Hanna technologies and recommend process improvements and enhancements.
Qualifications:
* Bachelor's degree in computer science, information systems, or related field; master's degree preferred.
* 5+ years of SAP ECC & S/4 Hanna experience with EAM, PM, PP, MM, WM and related master data.
* Strong understanding of manufacturing processes, including Plant Maintenance, Shop Floor Control and Production Planning.
* Strong understanding of user-centered design principles and best practices.
* Strong project management skills, with the ability to effectively plan, execute, and control IT initiatives within budget and timeline.
* Excellent communication skills, including the ability to communicate complex technical concepts to non-technical stakeholders with the ability to effectively collaborate and influence stakeholders.
* Strong problem-solving skills, including the ability to identify and resolve complex technical issues.
* SAP certification(s) in relevant modules is a plus.
Let's Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we're doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.
* ----
These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
Nearest Major Market: Richmond Indiana
$63k-91k yearly est. 20d ago
IT Specialist
Infracore
Information technology professional job in Indianapolis, IN
Infracore is growing and looking for an IT Specialist to join our team of elite IT professionals.
Founded in 2003, Infracore takes a high-touch approach to providing end-to-end IT infrastructure support, systems management, network design and security, desktop support, and strategic decision guidance for mid-size, technology-centric companies.
We believe in fostering an employee-centered culture through collaboration and providing opportunities, training, and resources for employees to become their most successful self. We stand for each other's success with core values based on Integrity, Commitment, and Trust.
Key Responsibilities:
Contribute to enterprise IT initiatives and business-critical IT projects including overseeing account security setup system during rollouts.
Manage Active Directory users, groups and GPOs.
Identify and resolve gaps in documentation, including IT processes, configurations, checklists and diagrams.
Partner with front line service staff to support service desk escalations and be client and vendor interfacing.
Maintain and monitor laboratory computer endpoints for compliance and security.
Play a significant role in administration of back-end IT systems.
Take ownership of the maintenance of key systems, client backup infrastructure and backup processes and client systems monitoring infrastructure under the direction of IT Manager/Director:
Maintenance key systems on a daily, weekly, monthly, quarterly (DWMQ) maintenance plan for the client. Maintenance tasks may include upgrading and patching hypervisors, virtual servers, cloud servers (AWS or Azure)
Test restores on a weekly, monthly and quarterly basis. Documents any issues with the process, informs their manager and ensures issues are resolved quickly to ensure the integrity of client's backup system
Ensure business-critical systems are monitored and that alerting is configured to notify personnel of potential issues with systems.
Make modifications to existing PowerShell scripts, for example, adding a different license type to an employee onboarding PowerShell script, or replacing one function/API call with an updated one.
Identifies ways to improve department efficiency through creative ideas and solutions to further scripting and automation of common tasks, recommending tools to improve efficiency and removing redundant steps from an existing process.
Manage (service settings, service policies) of the Microsoft 365 ecosystem including Exchange Online, Teams, SharePoint and OneDrive.
Manage a small (< 10 VM) virtualized server environment on VMWare or Hyper-V, including deploying VMs, configuring networking, security, backups, managing snapshots and patching
Manage enterprise backup solutions including Veeam and Azure Backup, including creating and editing jobs, monitoring jobs, troubleshooting failed backups and performing test restores
Configure cybersecurity measures, such as multi-factor authentication, SSL certificates, disk/device encryption and public key infrastructure (PKI)
Mentors and trains fellow team members as appropriate.
Requirements
High school diploma or general education degree (GED); or equivalent combination of education, certifications and experience
3+ years of relevant work experience in an Enterprise IT department troubleshooting a wide variety of end-user issues
Strong experience with Azure Active Directory and Azure MFA
Working knowledge of MS365 ecosystem
Working knowledge of common security risks including phishing, password re-use and social engineering
Working knowledge of networking, such as DNS, TCP/IP, ARP, Subnetting and Wi-Fi
Experience working in an enterprise IT ticketing system
Experience with PC and Mac hardware components
Working knowledge of physical server infrastructure, including servers, RAID, redundant power supplies, UPS infrastructure
Perform updates on network devices such as switches, routers and firewalls
Working experience with Windows Serverand common services such as DFS, NPS, DHCP, DNS, File and Print
Preferred Skills and Experience:
Experience in a laboratory setting.
Knowledge of common legal compliance initiatives such as SOX, HIPAA, CCPA and ISO
This role pays $25-32/hour
Benefits
Company Benefits and Perks:
Medical, Dental, Vision
Employer paid Life & Long-Term Disability Insurance
401(k) matching
Vacation, Sick and Holiday pay
Ongoing professional and leadership development
Certification path and reimbursements
Cell phone reimbursement
Employee Assistance Program
$25-32 hourly Auto-Apply 26d ago
Health Information Technology (HIT) Specialist
Damien Center 3.6
Information technology professional job in Indianapolis, IN
Health InformationTechnology Specialist (HIT Specialist)
Health InformationTechnology Team
Damien Center Values
Dignity-Collaboration-Accountability-Access-Quality-Innovation
Founded in 1987, Damien Center is Indiana's oldest and largest AIDS service organization (ASO) and serves more than 8,000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.
Position Summary:
The Health Operations Specialist plays a crucial role in managing and maintaining health information at Damien Center. This position involves utilizing electronic health records and other computerized systems to accurately enter, update, and retrieve sensitive health data. Ensuring the integrity of health information, the specialist verifies that patient data is correct, accessible, and secure.
Duties and Responsibilities:
This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.
Provide Tier 1 technical support for core clinical systems, including, but not limited to, the Electronic Medical Record (EMR), Pharmacy Dispensing System (PDS), Electronic Dental Record (EDR), and the central reporting platform, MARQE (Managing, Analyzing, and Reporting for Quality Engagement).
Triage incoming help desk tickets, distinguishing between break/fix issues and enhancement or project-related requests, and escalate to Tier 2 support when appropriate.
Apply machine learning techniques to monitor and analyze user activity across the EMR, enhancing security, identifying anomalies, and supporting compliance with access control policies.
Troubleshoot and resolve basic technical issues such as password resets, system navigation questions, and user access concerns.
Accurately document all support interactions and ticket details using approved tracking systems to ensure seamless escalation and resolution.
Deliver user support and guidance, including one-on-one assistance and group training sessions, as directed.
Assist in managing system-wide automations utilizing the Microsoft Power Platform.
Assist superusers in onboarding new staff and providers, ensuring proper training on supported systems and workflows.
Collaborate with superusers to maintain clear, user-friendly documentation and training materials for the EHR and related systems.
Support Tier 2 teams with system maintenance tasks, including performance optimization, software updates, and application of security patches.
Monitor and process incoming documents from the fax server to ensure timely integration into patient records.
Assist in the management and deployment of mobile devices in accordance with the MDM policy of Damien Center
Participate in assigned committees to support organizational initiatives and cross-functional collaboration.
Perform special assignments and additional duties as needed to support departmental and organizational goals.
Education and/or Experience:
Bachelor's degree OR 2 - 4 years of healthcare experience using an EMR, PDS, or EDR required.
Exceptional computers skills in a Microsoft Windows environment required.
Strong understanding of EHR systems and healthcare processes required.
Familiarity with (eClinicalWorks) is a plus.
Complete EHR training with 90 days of start required.
Must complete and pass the following courses within 90 days. (Coursera-Certificate Provided)
The Critical Role of IT Support Staff in Healthcare
Health InformationTechnology Fundamentals
Operations and Patient Safety for Healthcare IT Staff
Healthcare Data Security, Privacy, and Compliance
Excellent communication and interpersonal skills.
Problem-solving abilities and a willingness to assist others.
Attention to detail and data accuracy.
Ability to work effectively in a fast-paced healthcare environment.
Perform special assignments and projects as needed.
*Work or lived experience may substitute for education requirements on a case-by-case basis.
Knowledge, Skills, and Abilities:
Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.
Physical Demands:
The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor.
Office setting, with sustained use of a computer.
The noise level in the work environment is minimal to moderate.
Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.
FLSA Status: Hourly, Full-time, Non-Exempt
Leader: Director of IT
Salary: $24.00-25.60
Benefits:
150 hours of PTO in the first year followed by 195 hours per year moving forward.
12 paid holidays
Medical coverage options include a PPO plan or a HDHP.
Dental & Vision plans
Health Saving Account or Flexible Spending Account
Dependent Care Flexible Spending Account
Employee Assistance Program
403b Retirement Account with 5% matching and 100% vesting after 90 days
Life Insurance @ 2 times the annual salary
Voluntary Life Insurance Plan including spouse and child coverage options
Short- & Long-Term Disability Plans
Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges
Professional Development Opportunities
Tuition Assistance
Annual performance review that includes an annual performance-based salary increase
Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, barring an approved religious or medical exemption.
Damien Center is an Equal Opportunity Employer
Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.
Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please apply at ********************************
This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center's right to assign or reassign duties and responsibilities to this position at any time.
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$24-25.6 hourly 21d ago
Information Technology
Veterans Prime, Inc.
Information technology professional job in Indianapolis, IN
InformationTechnology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the InformationTechnology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the informationtechnology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand informationtechnology industry.
Even if you have no obvious prior informationtechnology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the InformationTechnology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career inInformationTechnology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$31k-57k yearly est. Auto-Apply 60d+ ago
Learn more about information technology professional jobs
How much does an information technology professional earn in Muncie, IN?
The average information technology professional in Muncie, IN earns between $48,000 and $104,000 annually. This compares to the national average information technology professional range of $52,000 to $106,000.
Average information technology professional salary in Muncie, IN
$70,000
What are the biggest employers of Information Technology Professionals in Muncie, IN?
The biggest employers of Information Technology Professionals in Muncie, IN are: