Help Desk Desktop Support
Information technology professional job in Granger, IN
NOTE: This is slated to run as a short-term, 2-week assignment with the possibility of extension, and will run Mon. - Fri. for 40 hours per week.
About the Role:
Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.
Key Responsibilities:
Provide Tier 1 helpdesk support to end users
Troubleshoot and resolve technical issues efficiently
Assist users with varying levels of technical knowledge and backgrounds
Manage multiple tasks and prioritize effectively in a fast-paced environment
Deliver exceptional customer service to ensure user satisfaction
Qualifications:
Previous Helpdesk experience, preferably Tier 1 support
Excellent customer service and communication skills
Strong troubleshooting and problem-solving abilities
Ability to multitask and work independently
Experience in the healthcare industry is a major plus
Desktop Support Specialist
Information technology professional job in Allegan, MI
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 3+ years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Information Technology Coordinator
Information technology professional job in Battle Creek, MI
The Part-Time IT Coordinator supports basic on-site information technology operations for our U.S. manufacturing facility. This position focuses on maintaining local hardware, assisting employees with basic technical issues, and coordinating with the parent company's central IT team in Germany for system configurations, security, and network management. The ideal candidate is a motivated self-starter who enjoys problem-solving, takes initiative, and can work independently while following established IT procedures.
Key Responsibilities:
• Serve as the first point of contact for on-site employees regarding basic IT support needs, including hardware, connectivity, and user access issues.
• Perform basic troubleshooting for desktops, laptops, printers, and other peripherals.
• Coordinate equipment setup and replacement (with configurations handled by central IT in Germany).
• Maintain an inventory of hardware, accessories, and consumables (e.g., printers, cables).
• Manage user account requests and password resets per established IT policies.
• Liaise with the global IT department to ensure alignment with corporate security and network standards.
• Support new employee onboarding from a technology perspective (hardware distribution, system access coordination).
• Document and track IT support requests and resolutions.
• Ensure data privacy and security procedures are followed according to company and parent-company guidelines.
Qualifications
• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
• 1-3 years of hands-on IT support experience in a small-to-medium business environment.
• Basic knowledge of Windows operating systems, Microsoft 365, and network connectivity fundamentals.
• Strong communication and organizational skills with the ability to work independently.
• Experience supporting manufacturing or industrial environments a plus.
• Reliable, self-motivated, and able to manage tasks efficiently with minimal supervision.
Work Environment:
On-site position located at Rosler Metal Finishing USA, LLC, Battle Creek, MI. Standard office and manufacturing environment; may involve occasional movement of IT hardware or peripherals (up to 50 lbs).
Compensation & Benefits:
Part-time, hourly position (15-20 hours/week). Competitive hourly rate commensurate with experience. Eligible for limited company benefits in accordance with part-time policy.
📍 Location: Rosler Metal Finishing USA | Battle Creek, MI
📩 To apply email: *********************
💻 Learn more about Rosler: *************************
IT Support (No C2C/No Sponsorship)
Information technology professional job in Holland, MI
Job Title: Technology Svc Desk Analyst I
*No C2C/No Sponsorship/No 1099*
Schedule: 8am - 4:30pm Monday through Friday
Duration: 12 Month Contract-to-Hire
Pay: $24 per hour
POSITION PURPOSE : Responds to and processes requests in manner that optimizes customer satisfaction. Provides assistance in use of all computer technology provided by Information Services (IS) to enterprise.
RESPONSIBILITIES AND RESULTS:
Serves as single point of contact for technology support to ensure issues are recorded and addressed in timely manner.
Communicates clearly and courteously with members calling for assistance, as measured by quality surveys, providing optimal customer satisfaction.
Provides first-level support and problem resolution to technology customers with ultimate goal to provide resolution as close to customer level as possible.
Logs information concerning calls into automated system to track history of calls and resolutions, utilizing personal computer (PC) and keyboard/mouse.
Provides appropriate escalation of support requests to ensure meeting customers expectations.
Provides input for process and procedure improvements for Global Support Services area to better serve customers.
Completes tasks and assignments related to processes and improvements in Service Desk area of responsibility to provide complete customer satisfaction.
Ensures production system availability and schedules completion and escalates all processing failures to maintain system availability to business.
Ensures network availability by monitoring and escalating system alerts and failures.
Ensures member requests for technology systems are fulfilled within Service Level Agreement (SLA) timeframe, ensuring members have tools needed to perform their jobs.
REQUIRED QUALIFICATIONS
Associates degree in computer science or information systems or equivalent job-specific work experience.
1+ years of experience in technology support.
Active Directory
ITSM
Office 365 or Azure administration
Skills and Knowledge:
Ability to maintain confidentiality when working with sensitive data.
Broad technical and organizational skills, with good attention to detail.
Familiarity with information technologies and their application to business processes.
Excellent PC and keyboard/mouse skills.
Good communication and interpersonal skills.
Ability to adapt to change and learn quickly.
Ability to work well under pressure and quickly assess and respond to customer issues.
Strong data-gathering and problem-solving skills.
Ability to work with diverse global customers.
Senior IT Manager
Information technology professional job in Elkhart, IN
The story of Medix began in January 2001 in Elkhart, Indiana. What started as a response to the need for more cost-effective ambulance manufacturing has since been transformed into a commitment to delivering the highest performance value in the industry. Our ambulances are designed to ensure the safety, effectiveness, and efficiency that every first responder deserves. Our commitment to doing the right thing creates an environment where growth never ceases. To continue our mission of serving our customers, we are looking for an experienced Senior IT Manager to join our team.
We are seeking a highly skilled Senior IT Manager to provide strategic leadership and operational oversight for IT and information systems at our Van Wert site. As a key member of the site's Senior Leadership Team (SLT), this role ensures local IT strategies, systems, and operations align with both divisional priorities and the parent company's enterprise standards.
The Senior IT Manager will lead a high-performing IT team, oversee IT service delivery (including ERP, CRM, and manufacturing systems), and ensure cybersecurity, compliance, and system resilience. This is a strategic role for a forward-thinking IT leader who thrives on innovation, collaboration, and enabling business growth through technology.
KEY RESPONSIBILITIES
As the Senior IT Manager, you will:
Partner with business leaders to identify and implement technology solutions that drive competitive advantage, enhance customer experience, and improve operational performance.
Align local IT strategy with the parent company's enterprise architecture, cybersecurity, and digital transformation initiatives.
Lead IT service delivery to support daily operations, including ERP, CRM, manufacturing systems, and end-user technologies.
Lead, mentor, and develop a high-performing IT team by setting goals, conducting evaluations, and supporting professional development.
Manage division-specific IT projects and implementations, ensuring delivery on time and within budget.
Oversee divisional IS tools, databases, and software solutions, collaborating with business leaders to ensure alignment with operational needs.
Coordinate with vendors and IT service providers to optimize system performance and value.
Implement IT policies, monitor compliance, and ensure data security, reporting accuracy, and disaster recovery preparedness.
Analyze divisional processes and recommend IS solutions to improve productivity and operational efficiency.
Provide technical leadership to IT support teams and training for end-users on IS tools.
QUALIFICATIONS
As the Senior IT Manager, you will have:
Essential:
Bachelor's degree in Information Technology, Computer Science, Business, or related field.
Strong experience in IT & IS management, ideally 7-10+ years.
Proven leadership and project management abilities.
Proficiency with enterprise systems, ERP platforms, IT infrastructure, and cybersecurity.
Strategic thinker with strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills with the ability to bridge technical and business needs.
Preferred:
Relevant certifications (e.g., PMP, ITIL, CISSP).
Experience in a manufacturing or managed service provider environment.
Core Competencies & Skills:
Values that align with our culture: Customer Centric, Leadership, Integrity, Family Spirit, Excellence.
Strategic mindset with a vision for innovation and continuous improvement.
Ability to manage multiple priorities and deadlines.
Strong analytical skills and attention to detail.
Effective communicator with the ability to simplify complex IT concepts.
Adaptability to evolving technologies and business environments.
Strong accountability for IT security, compliance, and performance.
Technical ITS Field Technician
Information technology professional job in Angola, IN
Wavetronix is looking for an Applications Specialist (externally this role will be called ITS Traffic Signal Technician) who is eager to help solve customer technical problems and professionally walking them through the installation, training, and support of new and existing products.
The position has been adjusted with the expectation that team members will be able to commute daily to the Tripoint area (where Indiana, Ohio, and Michigan meet), generally near Angola, IN.
This decision aligns with our CEO's vision of fostering strong in-person connections among team members and while we continue to operate remotely for now in this region, we plan to establish a physical office in the area within the next few years. By positioning our team near this future hub, we're laying the groundwork for a smooth transition and ensuring that everyone will be within reasonable commuting distance once the building is in place.
A successful Applications Specialist will:
* Exhibit Wavetronix core values:
* People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward
* Growth Mindset: works to constantly improve processes and improve personally
* Innovation Driven: has ability to solve problems
* Master installation and configuration of Wavetronix core products
* Demonstrate and troubleshoot Wavetronix products
* Build positive relationships with customers
* Be self‐motivated and enjoy working on and with teams
* Have clear written and verbal communication skills
* Be intrinsically motivated and enjoy working with the customer
* Able to work flexible shifts and to adapt workflow to changing project schedules
* Have previous field service experience in traffic signal/ITS cabinets
* Provide technical training (typically up to 10 people) on products as needed either in the field or in office
* Have the ability to give technical presentations
* Review plans and design Wavetronix products into projects
* Conduct technical site surveys
* Provide service and customer support both in the field and over the phone
* Help manage all on site installation/configuration of products
* Diagnose errors or technical problems and determine proper solutions
* Document processes and produce timely and detailed trip reports
* Cooperate with the team and share information across the organization
* Comprehend customer requirements and make appropriate recommendations
* Keep track of current projects and support cases in CRM
* Have a basic understanding of networking
* Be excited about personal development and eager to engage in development training
* Travel as required within and between territories.
* Technical degree (EE, EET) or certifications in ITS/traffic industry preferred
More specifically, the successful Applications Specialist will exhibit core competencies based on an aggressive training schedule as follows:
3 Month Milestones
* Understand company core values, strategies, and initiatives
* Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
* Able to effectively use mobile tools and applications
* Have a positive relationship with Wavetronix customers
* Able to understand and effectively communicate technical procedures and processes to customer
* Comprehend customer requirements and make appropriate recommendations to the client
* Effectively communicate and cooperate with Technical Services and share information across the organization
6 Month Milestones
* Master installation and configuration of Wavetronix products
* Demonstrate the ability to troubleshoot, test, repair, and service technical equipment
* Demonstrate functional knowledge of Wavetronix non‐core product line 12 Month Milestones
* Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
* Learn intersection and controller cabinet basic operation
* Perform at least 5 solo technical customer visits
Wavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone, and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. About Wavetronix:
Wavetronix purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 24 years. We continue to invest in long-term growth, creating even more opportunities.
If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply.
IT Manufacturing Technician
Information technology professional job in Kalamazoo, MI
The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT.
The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards.
The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support.
Essential duties & responsibilities: (detailed description)
Actively participate in securing and containing the manufacturing environment.
Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented.
Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible.
Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT.
Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards.
Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes.
Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions.
Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software
Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor.
Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes.
Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service.
Education & special trainings:
Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred.
Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage
ITIL Foundations certification required
Qualifications & experience:
At least 2 years of experience in the field or in a related area required.
Strong communication and relationship skills.
Demonstrated ability to lead through influence.
Demonstrated ability to manage and execute competing priorities in a fast-paced environment
Strong critical thinking / problem solving skills
Experience with IT systems in a manufacturing and R&D environment is preferred.
Physical & mental requirements:
Works independently without supervision.
Strong team player.
Works effectively with cross-departmental teams.
Excellent oral and written communication skills.
Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.
#LI-BB1
Technical Applications Specialist I
Information technology professional job in Portage, MI
At Thermo Fisher Scientific, our people share a common set of values - Integrity, Intensity, Innovation and Involvement. We work together to accelerate research, solve complex analytical challenges, improve patient diagnostics, drive innovation and increase laboratory productivity. Each one of us contributes to our mission every day - to enable our customers to make the world healthier, cleaner and safer
How will you make an impact?
The Technical Applications & Support Specialist I, plays a key role in empowering customers to achieve reliable, high-quality results. You will combine your scientific expertise and technical skills to deliver exceptional support, training, and troubleshooting for our diagnostic systems.
Key Responsibilities:
Provide responsive technical assistance through our Technical Support Hotline, email, and remote tools for both internal and external customers.
Diagnose and resolve hardware, software, and system operation issues to ensure instrument uptime and customer satisfaction.
Lead root-cause investigations for confirmed product complaints, documenting findings and recommending effective corrective and preventive actions (CAPA).
Deliver engaging on-site and virtual training sessions for customers on instrument operation, assay setup, software workflows, and best practices.
Collaborate cross-functionally with Field Service Engineers, Quality, and R&D to resolve performance issues and share insights that drive continuous improvement.
Perform performance qualification, correlation, and verification studies to support new instrument or assay implementations in clinical and research environments.
Interpret and communicate scientific results clearly, providing expert guidance on assay optimization, calibration, and quality control strategies.
Enhance your professional and technical growth by continuously developing both technical expertise and life skills that support long-term career success.
How will you get here?
Education
Associate's degree in Biological Science required; Bachelor's degree preferred.
Certification as a Medical Laboratory Technician or Medical Laboratory Scientist desired.
Experience
Minimum of 3 years of laboratory or related professional experience required.
Strong customer service and interpersonal communication skills.
Training experience preferred.
Clinical laboratory experience highly preferred
Knowledge, Skills, Abilities
Mechanical knowledge and abilities regarding instrumentation preferred
Demonstrates clear and concise communications
Passion for problem-solving, collaboration, and lifelong learning.
Commitment to providing outstanding customer experiences.
Ability to travel up to 20%
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Auto-ApplyIT Manufacturing Technician
Information technology professional job in Portage, MI
The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT.
The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards.
The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support.
Essential duties & responsibilities: (detailed description)
Actively participate in securing and containing the manufacturing environment.
Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented.
Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible.
Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT.
Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards.
Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes.
Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions.
Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software
Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor.
Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes.
Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service.
Education & special trainings:
Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred.
Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage
ITIL Foundations certification required
Qualifications & experience:
At least 2 years of experience in the field or in a related area required.
Strong communication and relationship skills.
Demonstrated ability to lead through influence.
Demonstrated ability to manage and execute competing priorities in a fast-paced environment
Strong critical thinking / problem solving skills
Experience with IT systems in a manufacturing and R&D environment is preferred.
Physical & mental requirements:
Works independently without supervision.
Strong team player.
Works effectively with cross-departmental teams.
Excellent oral and written communication skills.
Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.
#LI-BB1
Production Support Specialist
Information technology professional job in Kalamazoo, MI
We are looking for a talented individual to join our dynamic Keystone Manufacturing team located in Kalamazoo, MI. The Production Support Specialist is a motivated, self-starter who supports production while managing inventory and the warehouse to enable production to achieve on-time order fulfillment. In addition, the Production Support Specialist oversees creation and closing of work orders and works with Operations and Supply Chain to ensure production schedules are met. The Production Support Specialist also manages inbound and outbound shipping and logistics.
A successful Production Support Specialist must be capable of working with minimal supervision, have a “can do” attitude, possess creative problem-solving skills and be willing to do “whatever it takes” to complete assigned tasks efficiently and effectively. This team member should have excellent interpersonal skills, great attention to detail and be highly organized with the ability to multi task with minimum interruption to work progress.
Responsibilities and Activities
Manage inbound and outbound shipping
Facilities transfers
Pick, pack, and ship activities
Preparing bills of lading and shipping documents
Verifying shipments against orders and maintaining accurate records
Coordinating with carriers and scheduling pickups
Ensuring compliance with all shipping, safety, and DOT requirements
Ensure the warehouse is safe, clean and organized per Keystone standards
Support other production activities, such as working in manufacturing area with the production, as needed to meet production schedules
Support the set up and organization of new manufacturing cells for product launches, as needed
Minimum Requirements/Qualifications
High school diploma or equivalent
Valid Michigan driver's license
Chauffeur's license or CDL with Air Brake endorsement
Valid DOT Physical
Current forklift license
Prior shipping/receiving experience is highly beneficial
Excellent communication and attention to detail
Must have excellent documentation and organizational skills
Physical Requirements
Must be able to work in both an office environment and a manufacturing work cell/cleanroom environment
Must be able to perform repetitive work for extended periods of time
Extended hours, including weekends and holidays may be required to support the organizations objectives
Must be able to perform sedentary work with periods of active work such to support the organizations objectives
Benefits
Excellent full-time benefits including comprehensive medical coverage, dental and vision options
Company paid life insurance, short term disability and long-term disability insurance
Retirement savings plan with company match
Paid vacation and holidays
Auto-ApplyIT Specialist (SYSANALYSIS)
Information technology professional job in Battle Creek, MI
Department of Defense Defense Logistics Agency J62--AXBB This job announcement has closed Print * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply See below for important information regarding this job.
Summary
See below for important information regarding this job.
Overview
Help
Accepting applications
Open & closing dates
12/16/2025 to 12/26/2025
Salary $67,867 to - $90,898 per year
See additional information.
Pay scale & grade GS 9
Locations
1 vacancy in the following locations:
Battle Creek, MI
Whitehall, OH
Wright-Patterson AFB, OH
New Cumberland Defense Logistics Center, PA
Show morefewer locations (4)
Philadelphia, PA
Hill AFB, UT
Fort Belvoir, VA
Richmond, VA
Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent - Multiple Appointment Types Work schedule Full-time Service Competitive
Promotion potential
12
Job family (Series)
* 2210 Information Technology Management
Supervisory status No Security clearance Other Drug test No Financial disclosure No Bargaining unit status Yes
Announcement number DLAJ6-26-12849278-MP Control number 852525400
This job is open to
Help
Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Veterans
Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
Military spouses
Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.
Clarification from the agency
"Agency" means current permanent DoD employees. Veterans include Veterans Employment Opportunities Act (VEOA) eligible veterans.
Videos
Duties
Help
* Functions as a senior systems analyst of a project/program support team and performs complex information technology (IT) systems assignments.
* Serves as a senior member or coordinator of a project/program support team responsible for business systems requirements assessment, evaluation, analysis, planning, documentation testing, implementation, and maintenance of an assigned area.
* Performs "level of effort" assessment/impact analysis in concert with customers, coworkers, and system users for fixes, enhancements and other changes based on high level business requirements.
* Identifies and proposes recommendations on omissions and errors in the business systems requirements.
* Interprets requirements from customers for DLA's systems through brainstorming, research and analysis, focus groups, interviews, observation, prototyping, requirements workshops, on-site visits, and/or one-on-one meetings.
Requirements
Help
Conditions of employment
* Must be a U.S. citizen
* Tour of Duty: Set Schedule
* Security Requirements: Non-Critical Sensitive
* Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
* Fair Labor Standards Act (FLSA): Non-Exempt
* Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
* Recruitment Incentives: Not Authorized
* Bargaining Unit Status: Yes
* Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See *************************** for more information.
* This position and any future selections from this announcement may be used to fill future vacancies for various shifts located anywhere within DLA Information Operations J6.
Qualifications
To qualify for an IT Specialist (SYSANALYSIS) your resume and supporting documentation must support:
A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-07 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
* Apply analytical processes to the planning, design, development, implementation, and maintenance of a variety of complex, critical software development and integration services.
* Evaluates and analyzes the customer's business system requirements for feasibility, cost-effectiveness, integrity, completeness, compliance, compatibility and testability.
* Designs and develops an appropriate IT solution that fully satisfies the customer's business systems requirements.
* Develops functional designs, operational concepts; detailed inputs/outputs, system interrelationships, and processing logic.
B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See ******************************************** If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess:
* A Master's degree or equivalent graduate degree, or two full years of progressively higher level graduate education leading to such a degree. Education should be a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
C. Combination: Combinations of successfully completed graduate school education and experience may be used to meet total qualification requirements for grade level GS-09 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Additional information
Position will be filled at any of the locations listed below. Site specific salary information as follows:
* Battle Creek, MI: $67,867 - $88,225
* Columbus, OH: $67,867 - $88,225
* Dayton, OH: $67,867 - $88,225
* Fort Belvoir, VA: $69,923- $90,898
* New Cumberland, PA: $69,923- $90,898
* Ogden, UT: $67,867 - $88,225
* Philadelphia, PA: $67,867 - $88,225
* Richmond, VA: $67,867 - $88,225
For Important General Applicant Information and Definitions go to: ******************************************************************
Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: **********************************************************************************
Information for Veterans is available at: ************************************** As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.
Drug-Free Workplace Policy
The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.
Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.
The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.
ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.
Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The assessments for this job will measure the following Competencies:
* Reading Comprehension
* Decision Making
* Accountability
* Attention to Detail
* Customer Service
* Flexibility
* Influencing/Negotiating
* Integrity/Honesty
* Interpersonal Skills
* Learning
* Self-Management
* Stress Tolerance
* Teamwork
* Reasoning
Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
To apply for this position you must provide a complete Application Package. Each Application Package MUST include:
* Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
* Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents.
* If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station.
Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
* To begin the application process, click the Apply Online button.
* Answer the questions presented in the application and attach all necessary supporting documentation. NOTE: Resumes up to a total of two pages will be accepted. Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement.
* Click the Submit Application button prior to 11:59 PM (ET) on 12/26/2025.
* After submitting your online application, you will be notified whether or not you are required to take any additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification. The email may be routed to your "Spam" or "Junk" folder. If you do not receive the email invitation to the assessment and you meet the minimum qualifications for the position, you should contact **************************************** to request the email be re-sent. Requests to re-send invitations to the USA Hire Competency Based Assessments must be received by **************************************** BEFORE the close of the JOA.
* If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements.
* NOTE: Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application.
You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities, and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (************************* There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at ************************ On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit ***************************************************
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/articles/2**********764-Requesting-an-accommodation.
To preview the questionnaire, please go to *********************************************************
Agency contact information
Elise Baerwald
Phone ********** Email ********************** Address DLA Information Operations J6
8725 John J Kingman Rd
Ft Belvoir, VA 22060-6221
US
Next steps
If you meet the minimum qualifications of this position, you may be presented with instructions on how to access the USA Hire Competency Based Assessments (CBA) system. These additional online assessments must be completed within 48 hours following the close of this announcement unless you have requested Reasonable Accommodation for the USA Hire CBA. Your results will be kept on record for one year when applying for future jobs that require the same USA Hire CBA. NOTE: If the USA Hire CBA is altered within a year of your last application, you will be required to take the new USA Hire CBA. If no additional online assessments are required you will receive an OPM notification stating "It has been determined that you have completed all required online assessments and your application is complete. No further action is required."
Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review may be completed of your online questionnaire and the documentation you submitted to support your responses. Applicants that are found among the most highly qualified may be referred to the hiring official for consideration, and you will receive a notification of referral. The selecting official may choose to conduct interviews, and as part of the selection process, applicants may be required to complete additional supplemental documents. Once the selection is made, you will receive a notification of the decision. If interviews are conducted, DLA uses a technique called Behavior Based Interviewing (BBI). Be sure to check your USA Jobs account for your notification updates.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
To apply for this position you must provide a complete Application Package. Each Application Package MUST include:
* Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
* Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents.
* If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station.
Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Specialist I, IT
Information technology professional job in Holland, MI
Job Description
Title: Specialist I, IT (Process Innovation)
Reports to: Manager IT
LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! ******************
Summary:
In this role, you will work closely with systems-based Process Innovation and IT Infrastructure, driving continuous improvement and ensuring system optimization. You will be responsible for supporting and implementing innovative solutions, systems upgrades, and enhancements, while also ensuring smooth integration with existing processes.
Responsibilities:
Follow LGESMI existing cleaning SOP's during downtime (e.g. line stop, waiting time, etc.), which includes cleaning your designated machine and/or surrounding work area
Support data center, current IT systems, and new systems, including troubleshooting and implementation
Support IT investment, IT expenses, IT assets, and IT helpdesk
Support the Project to enhance the operational continuity
Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person
Maintain server health and performance to support all production system
Assist and work closely with our remote infra support team as an on-premise technical support for troubleshooting, deploying, cabling, monitoring, and other jobs
Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network
Configure and install wireless access points, L2 switches
Ensure system security in compliance with company policy
Utilize tools such as Active Directory, Remote Desktop, etc.
Maintain cleanliness at work-site in accordance with 5S3R Standards:
Sort, Set in order, Shine, Standardize, Sustain
Right Location, Right Quantity, Right Container
Perform other duties as assigned
Qualifications:
Bachelor's degree required or equivalent, relevant experience
Bilingual Korean/English preferred
Experience:
1-3+ years of experience in Information Technology, Manufacturing Systems, or related field
Data Analysis Projects & Production System projects experience preferred
Skills:
Excellent communication skills
Ability to work flexible hours as needed to support entire production team
Ability to work flexible hours as needed to support and work with HQ and global sites
Benefits Overview
100% employer paid Medical, Dental, and Vision premium for you and your family
100% employer-paid disability and life insurance
Employer supported childcare/babysitting programs
Generous Paid Time Off / Holidays
Opportunity to grow in diverse work environment with a global company
401k Retirement savings and planning with generous company match
LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO
IT Administrator
Information technology professional job in South Bend, IN
About
the
Role:
Auto-ApplyIT Administrator
Information technology professional job in South Bend, IN
About the Role:
The IT Administrator in our durable goods manufacturing company plays a critical role in ensuring the stability, security, and efficiency of our IT infrastructure. This position is responsible for managing and maintaining all hardware, software, and network resources to support seamless manufacturing operations. The IT Administrator will collaborate closely with cross-functional teams to implement technology solutions that enhance productivity and safeguard sensitive data. They will proactively monitor systems to prevent downtime and swiftly resolve any technical issues that arise. Ultimately, this role ensures that our technology environment aligns with business goals and regulatory requirements, enabling continuous operational excellence.
Minimum Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as an IT Administrator or similar role, preferably within a manufacturing environment.
Strong knowledge of network protocols, hardware, and software troubleshooting.
Experience with Windows and Linux server environments.
Familiarity with IT security best practices and compliance requirements.
Preferred Qualifications:
Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or Cisco CCNA.
Experience with manufacturing-specific software and automation systems.
Knowledge of cloud computing platforms and virtualization technologies.
Strong project management skills and experience leading IT initiatives.
Familiarity with disaster recovery planning and business continuity strategies.
Responsibilities:
Manage and maintain the company's IT infrastructure, including servers, networks, and workstations.
Monitor system performance and troubleshoot hardware, software, and network issues to minimize downtime.
Implement and enforce IT security protocols to protect company data and comply with industry standards.
Coordinate with vendors and service providers for procurement, installation, and maintenance of IT equipment.
Provide technical support and training to employees to ensure effective use of IT resources.
Maintain documentation of IT systems, configurations, and procedures for audit and operational purposes.
Assist in the planning and execution of IT projects that support manufacturing processes and business growth.
Skills:
The IT Administrator will utilize their technical skills daily to configure and maintain network devices, ensuring reliable connectivity across manufacturing sites. Troubleshooting expertise is essential for quickly diagnosing and resolving hardware and software issues to minimize operational disruptions. Security skills are applied to implement firewalls, antivirus solutions, and access controls that protect sensitive manufacturing data. Communication skills are important for collaborating with team members and vendors, as well as providing clear technical support to non-technical staff. Additionally, project management and organizational skills help in planning upgrades and managing IT resources efficiently to support the company's evolving technology needs.
Monday-Friday
Auto-ApplyIT Lead, BC Dynamics/Administrator
Information technology professional job in Elkhart, IN
IT Lead, BC Dynamics Administrator
Boyd Corporation is looking for an experienced IT Lead and Administrator for its Microsoft Dynamics 365 Business Central ERP system. They will be a servant leader for the Microsoft Dynamics 365 Business Central team and work with and through an international team of IT resources and consultants.
This person will be responsible for maintaining and extending the functionality of our Microsoft Dynamics 365 Business Central ERP instance. The Microsoft Dynamics 365 Business Central Lead Analyst's role is to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Microsoft Dynamics 365 Business Central Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of Microsoft Dynamics 365 Business Central system investments.
Essential Job Responsibilities
Mentor, coach and assist other Dynamics Analysts with Dynamics systems and processes
Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
Lead design sessions in improving Microsoft Dynamics 365 Business Central usage for the purpose of enhancing business processes, operations, and information process flow.
Serve as primary systems administrator for the Microsoft Dynamics 365 Business Central ERP system.
Update/coordinate system configuration changes to enable new processes.
Collaborate in the planning, design, development, and deployment of changes and enhancements to the Microsoft Dynamics 365 Business Central system.
Prepare and deliver reports, recommendations, or alternatives that help address business needs from the ERP system.
Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
Provide Microsoft Dynamics 365 Business Central orientation and training to end users.
Perform other duties as assigned.
Required Qualifications
Minimum of a Bachelor Degree in Computer Science, MIS or equivalent with 5-7 years of related experience.
Extensive experience with the Microsoft Dynamics 365 Business Central ERP system.
Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
Experience in discrete manufacturing environment preferred.
Demonstrated project management skills.
Travel may be required for business purposes. If so, the employee must have a valid driver's license issued by the state / country in which they work and a satisfactory driving record.
Demonstrated analytical, written and oral communication skills.
Ability to work well under pressure.
Preferred Skills and Experience
Strong attention to detail with a focus on quality at all times.
Strong verbal and written communication skills.
Good analytical and decision-making skills
Strong organization and time management skills with the ability to prioritize work based on business needs.
Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment
Ability to work under time constraints with changing priorities under minimal supervision.
Must be able to follow directions and work in a team environment.
Knowledge of common techniques for material handling
Previous manufacturing experience
Company Overview
Boyd is the world's leading innovator in sustainable engineered material and thermal solutions that make our customers' products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers' most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.
Additional Information
This document is intended to describe the general content of, and requirements for performing this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Boyd is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disabilities age, sexual orientation, marital or veteran status, or any other legally protected status.
Location: Grand Rapids, Gaffney, Elkhart
All Job Posting Locations (Location)
Elkhart, Grand Rapids
Remote Type
On-Site
EEO Statement
Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyJunior IT Network Administrator
Information technology professional job in Goshen, IN
What they do: specialize in providing aluminium and laminate solutions primarily for the recreational and transportation vehicle industries. They supply high-quality materials like traditional metal fabricated panels, prepainted coil, fiberglass reinforced polyester panels, and high-tech composites.
This role will be responsible for the following primary functions:
Install all software on the computers and laptops when needed, new software coming to be implemented
Set up and configure all laptops, printers and computers, the software on them: Microsoft Office suit & Avionte.
Provide user support to technical problems with the software (hardware is less of a concern) or connectivity issues
Troubleshooting and reporting, not expected to have expertise in fixing the issues directly
MUST HAVE
1-3 years experience.
Comfortable with 100% in office (not a role that can be done remotely from what the client has found).
Office environment, but is a manufacturer so needs to be comfortable in that type of setting and working with blue and grey collar individuals regularly.
Reasonable level of autonomy and demonstrated ability to communicate well to a boss who is in another country.
Wants:
Can handle and endure a bit of chaos.
New software switchover and the manufacturing market picking up will mean things will be very busy when they start.
IT Services Intern
Information technology professional job in Goshen, IN
The IT Services Intern is familiar with and performs a variety of daily PC and printer installation and support tasks within the Information Services Department. Provides staffing backup for the Service Desk completing basic functions. Provides assistance to and works closely with PC Technicians II, Senior PC Technicians, Systems Administrator, and System Analysts as needed.
Position Qualifications
Minimum Education: High School Diploma.
Preferred Experience: Working knowledge of mathematics, statistics, mini and personal computers. Completion of basic Windows and Office classes or equivalent desired. Experience with using, training, and troubleshooting Microsoft products (Office 2007, 2010,2013,2016, Office365, Windows 7 and Windows 10). Operations experience, with a strong preference for MEDITECH products desired.
Certifications Preferred: Prefer a valid driver's license with a demonstrated good driving record, but not required to be considered for employment.
Competencies:
Effectively applies technical knowledge to solve a range of problems
Develops solutions to problems that cannot be solved using existing methods or approaches
Is sought out to provide advice or solutions in his/her area of expertise
Keeps informed about current developments in his/her area of expertise
Strong communication skills
IT User Support Intern
Information technology professional job in Goshen, IN
The IT User Support Intern will be part of the Information Technology User Support team and will have a hands-on frontline experience with all things IT. The primary function will be to assist with client machine setups and user profile configurations, upgrades, etc., under the direct supervision of the IT User Support Manager. Projects and duties will be tailored to the skills and interests of the intern but may also include:
Responsibilities:
Follow documented operating procedures and customer service guidelines for Help Desk support.
Receive, process, and respond to Help Desk tickets received from the ticketing system.
Effectively troubleshoot and solve desktop hardware and software issues.
Provide support and troubleshooting for Everence employees' requests while establishing issue priorities and expediting resolutions.
Provide support for Microsoft Office products, Windows environments, and various other software needs as assigned.
Assist Help Desk with asset management.
Eliminate and/or recycle outdated equipment and software.
Qualifications:
Currently pursuing a bachelor's degree in computer/information technology or other relevant focus
Highly relational with exceptional customer service, including being courteous and respectful; ability to work with different types of personalities
Highly organized, disciplined in time management, and possess a sense of urgency
Ability to identify and solve problems effectively
Interest in IT aspects and ability to pick up technical concepts quickly
Ability to lift up to 20 pounds and move equipment
Hours : Part-Time during the Spring and Full-Time during the Summer
Location : Goshen, IN
Please attach a cover letter in the process of applying for this position.
Auto-ApplyDesktop Tech Support / IT Support
Information technology professional job in Elkhart, IN
Our large healthcare client is currently going through a Windows upgrade. This role will run through at least February of 2026.
Skill sets:
Familiarity with Windows 10 and 11.
Comfortable working with end users to assist with any basic questions on computer usage. (How to open programs/install a printer/basics of MS Office)
Comfortable swapping computer hardware/peripherals.
Basics of installing software/drivers within Windows.
Job Description:
Our client is upgrading our workstation fleet from Windows 10 to Windows 11.
Our client currently has ~5K desktops and laptops that need to be upgraded.
Some older hardware is being physically replaced, while newer hardware is being reimaged to Windows 11.
The client will provide training on internal processes such as imaging/software installation.
This role entails PXE installing Windows 11 onto workstations via BigFix OS Deployment - our PXE boot software. Then, installing drivers/software/configuring the replacement to match the old device. Then, physically swapping the replacement.
This is across our Health System, but the current focus would be in South Bend and Elkhart. However, we have several off-site clinics/locations, so some driving will be required.
IT Lead, BC Dynamics/Administrator
Information technology professional job in Elkhart, IN
IT Lead, BC Dynamics Administrator Boyd Corporation is looking for an experienced IT Lead and Administrator for its Microsoft Dynamics 365 Business Central ERP system. They will be a servant leader for the Microsoft Dynamics 365 Business Central team and work with and through an international team of IT resources and consultants.
This person will be responsible for maintaining and extending the functionality of our Microsoft Dynamics 365 Business Central ERP instance. The Microsoft Dynamics 365 Business Central Lead Analyst's role is to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Microsoft Dynamics 365 Business Central Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of Microsoft Dynamics 365 Business Central system investments.
Essential Job Responsibilities
* Mentor, coach and assist other Dynamics Analysts with Dynamics systems and processes
* Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
* Lead design sessions in improving Microsoft Dynamics 365 Business Central usage for the purpose of enhancing business processes, operations, and information process flow.
* Serve as primary systems administrator for the Microsoft Dynamics 365 Business Central ERP system.
* Update/coordinate system configuration changes to enable new processes.
* Collaborate in the planning, design, development, and deployment of changes and enhancements to the Microsoft Dynamics 365 Business Central system.
* Prepare and deliver reports, recommendations, or alternatives that help address business needs from the ERP system.
* Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
* Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
* Provide Microsoft Dynamics 365 Business Central orientation and training to end users.
* Perform other duties as assigned.
Required Qualifications
* Minimum of a Bachelor Degree in Computer Science, MIS or equivalent with 5-7 years of related experience.
* Extensive experience with the Microsoft Dynamics 365 Business Central ERP system.
* Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
* Experience in discrete manufacturing environment preferred.
* Demonstrated project management skills.
* Travel may be required for business purposes. If so, the employee must have a valid driver's license issued by the state / country in which they work and a satisfactory driving record.
* Demonstrated analytical, written and oral communication skills.
* Ability to work well under pressure.
Preferred Skills and Experience
* Strong attention to detail with a focus on quality at all times.
* Strong verbal and written communication skills.
* Good analytical and decision-making skills
* Strong organization and time management skills with the ability to prioritize work based on business needs.
* Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment
* Ability to work under time constraints with changing priorities under minimal supervision.
* Must be able to follow directions and work in a team environment.
* Knowledge of common techniques for material handling
* Previous manufacturing experience
Company Overview
Boyd is the world's leading innovator in sustainable engineered material and thermal solutions that make our customers' products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers' most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.
Additional Information
This document is intended to describe the general content of, and requirements for performing this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Boyd is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disabilities age, sexual orientation, marital or veteran status, or any other legally protected status.
Location: Grand Rapids, Gaffney, Elkhart
All Job Posting Locations (Location)
Elkhart, Grand Rapids
Remote Type
On-Site
EEO Statement
Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.