Insurance follow up representative vs insurance agent

The differences between insurance follow up representatives and insurance agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an insurance agent has an average salary of $51,936, which is higher than the $33,022 average annual salary of an insurance follow up representative.

The top three skills for an insurance follow up representative include patients, customer service and medical billing. The most important skills for an insurance agent are customer service, insurance sales, and health insurance.

Insurance follow up representative vs insurance agent overview

	Insurance Follow Up Representative	Insurance Agent
Yearly salary	$33,022	$51,936
Hourly rate	$15.88	$24.97
Growth rate	6%	6%
Number of jobs	57,034	67,977
Job satisfaction	5	5
Most common degree	Associate Degree, 28%	Bachelor's Degree, 53%
Average age	46	46
Years of experience	-	-

What does an insurance follow up representative do?

Insurance Follow Up Representatives are responsible for processing and bringing claim resolution to outstanding medical insurance accounts for a healthcare organization. Their duties include managing status account updates, assessing the course of action for accounts, conducting outbound calls, handling incoming calls, and processing correspondences with relevant parties involved. They also perform reconciliation, issue escalation to team leaders, and ensure compliance with company policies and regulations.

What does an insurance agent do?

An insurance agent is responsible for inviting potential clients to the insurance company by offering different insurance services. Insurance agents must have a comprehensive knowledge of insurance types to provide the clients with the best insurance option in the market. The insurance agents should evaluate a client's long-term needs and financial goals to create individual packages as the insurance company allowed. An insurance agent also handles policy renewals and keeps customers' insurance files for reference.

Insurance follow up representative vs insurance agent salary

Insurance follow up representatives and insurance agents have different pay scales, as shown below.

	Insurance Follow Up Representative	Insurance Agent
Average salary	$33,022	$51,936
Salary range	Between $26,000 And $41,000	Between $30,000 And $88,000
Highest paying City	-	New York, NY
Highest paying state	-	Hawaii
Best paying company	-	Z Capital Group
Best paying industry	-	Finance

Differences between insurance follow up representative and insurance agent education

There are a few differences between an insurance follow up representative and an insurance agent in terms of educational background:

	Insurance Follow Up Representative	Insurance Agent
Most common degree	Associate Degree, 28%	Bachelor's Degree, 53%
Most common major	Health Care Administration	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Insurance follow up representative vs insurance agent demographics

Here are the differences between insurance follow up representatives' and insurance agents' demographics:

	Insurance Follow Up Representative	Insurance Agent
Average age	46	46
Gender ratio	Male, 11.3% Female, 88.7%	Male, 51.6% Female, 48.4%
Race ratio	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.7% Asian, 4.8% White, 66.5% American Indian and Alaska Native, 0.1%	Black or African American, 9.3% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1%
LGBT Percentage	7%	7%

Differences between insurance follow up representative and insurance agent duties and responsibilities

Insurance follow up representative example responsibilities.

Conduct analysis/research and lead dispute resolutions in appeals processes.
Cold-Cal to generate leads for individual life and disability insurance and annuities.
Network with various patient accounts financial officers of several medical centers and hospitals to certify uninsure patients for Medicaid.
Study ICD-9 and ICD-10 to gain further knowledge of the new changes coming within the coding.
Maintain all HIPPA rules, regulations and guidelines.
Apply all HIPPA rules and regulations to all accounts.

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Insurance agent example responsibilities.

Used consultative upselling techniques to provide leads
Maintain personal and confidential Medicare & Medicaid customer information following all HIPAA.
Follow all applicable HIPPA and privacy regulations.
Explain medical plans to Medicare / Medicaid eligible clients to ensure best fit.
Identify and solicit sales prospects in agency database and in the general marketplace.
Develop productive business relationships with key marketplace players by identifying the right products and services.

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Insurance follow up representative vs insurance agent skills

Common insurance follow up representative skills

Patients, 17%
Customer Service, 10%
Medical Billing, 7%
Patient Accounts, 7%
Phone Calls, 6%
Appeals, 6%

Common insurance agent skills

Customer Service, 25%
Insurance Sales, 8%
Health Insurance, 6%
Life Insurance Products, 6%
Financial Resources, 6%
Auto Insurance, 5%

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Zippia Careers
Sales Industry
Insurance Follow Up Representative
Insurance Follow Up Representative vs Insurance Agent

Updated January 8, 2025

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