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Junior technical analyst vs support analyst

The differences between junior technical analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a junior technical analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, a support analyst has an average salary of $75,989, which is higher than the $62,523 average annual salary of a junior technical analyst.

The top three skills for a junior technical analyst include troubleshoot, SQL and javascript. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Junior technical analyst vs support analyst overview

Junior Technical AnalystSupport Analyst
Yearly salary$62,523$75,989
Hourly rate$30.06$36.53
Growth rate9%10%
Number of jobs111,519107,039
Job satisfaction--
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 62%
Average age4342
Years of experience62

Junior technical analyst vs support analyst salary

Junior technical analysts and support analysts have different pay scales, as shown below.

Junior Technical AnalystSupport Analyst
Average salary$62,523$75,989
Salary rangeBetween $43,000 And $90,000Between $50,000 And $114,000
Highest paying City-Jersey City, NJ
Highest paying state-New Jersey
Best paying company-The Citadel
Best paying industry-Finance

Differences between junior technical analyst and support analyst education

There are a few differences between a junior technical analyst and a support analyst in terms of educational background:

Junior Technical AnalystSupport Analyst
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 62%
Most common majorInformation TechnologyBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Junior technical analyst vs support analyst demographics

Here are the differences between junior technical analysts' and support analysts' demographics:

Junior Technical AnalystSupport Analyst
Average age4342
Gender ratioMale, 63.3% Female, 36.7%Male, 63.1% Female, 36.9%
Race ratioBlack or African American, 10.5% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.6% American Indian and Alaska Native, 0.2%Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage8%11%

Differences between junior technical analyst and support analyst duties and responsibilities

Junior technical analyst example responsibilities.

  • Manage and maintain VMware infrastructure.
  • credit card system, money order machine, cash register (POS), touch screen, and scanners . )
  • Assist users with printer issues, VPN connections and password resets.
  • Create new management system for PC deployment allowing easier deployment of new computers.
  • Facilitate remote desktop and server support, configuration, installations and deployments by coordinating service among subject matter experts as needed.
  • Case work include gathering logs and configuration details and documenting case within Salesforce, including any resolutions recommend.

Support analyst example responsibilities.

  • Manage support activities in the CRM.
  • Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Develop client case reports and dashboards within Salesforce CRM.
  • Create web pages (HTML and PDF) for intranet.
  • Perform hardware installations for LAN connection.
  • Show more

Junior technical analyst vs support analyst skills

Common junior technical analyst skills
  • Troubleshoot, 24%
  • SQL, 12%
  • JavaScript, 11%
  • Technical Problems, 10%
  • HTML, 8%
  • Level Support, 8%
Common support analyst skills
  • Customer Service, 16%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Application Support, 5%
  • Patients, 4%
  • Issue Resolution, 4%

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