Junior technical analyst vs technical support specialist

Differences between junior technical analyst and technical support specialist duties and responsibilities

Junior technical analyst example responsibilities.

• Manage and maintain VMware infrastructure.
• credit card system, money order machine, cash register (POS), touch screen, and scanners . )
• Assist users with printer issues, VPN connections and password resets.
• Create new management system for PC deployment allowing easier deployment of new computers.
• Facilitate remote desktop and server support, configuration, installations and deployments by coordinating service among subject matter experts as needed.
• Case work include gathering logs and configuration details and documenting case within Salesforce, including any resolutions recommend.

Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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