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Lead help desk technician vs computer technician

The differences between lead help desk technicians and computer technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead help desk technician and a computer technician. Additionally, a lead help desk technician has an average salary of $59,992, which is higher than the $39,767 average annual salary of a computer technician.

The top three skills for a lead help desk technician include printers, technical support and phone calls. The most important skills for a computer technician are customer service, desk support, and network printers.

Lead help desk technician vs computer technician overview

Lead Help Desk TechnicianComputer Technician
Yearly salary$59,992$39,767
Hourly rate$28.84$19.12
Growth rate10%10%
Number of jobs83,47995,688
Job satisfaction-5
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 40%
Average age4242
Years of experience22

Lead help desk technician vs computer technician salary

Lead help desk technicians and computer technicians have different pay scales, as shown below.

Lead Help Desk TechnicianComputer Technician
Average salary$59,992$39,767
Salary rangeBetween $45,000 And $79,000Between $28,000 And $55,000
Highest paying City-Alexandria, VA
Highest paying state-Virginia
Best paying company-The Citadel
Best paying industry-Government

Differences between lead help desk technician and computer technician education

There are a few differences between a lead help desk technician and a computer technician in terms of educational background:

Lead Help Desk TechnicianComputer Technician
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 40%
Most common majorBusinessComputer Science
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Lead help desk technician vs computer technician demographics

Here are the differences between lead help desk technicians' and computer technicians' demographics:

Lead Help Desk TechnicianComputer Technician
Average age4242
Gender ratioMale, 80.9% Female, 19.1%Male, 87.0% Female, 13.0%
Race ratioBlack or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.1% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between lead help desk technician and computer technician duties and responsibilities

Lead help desk technician example responsibilities.

  • Manage user application access through Citrix.
  • Utilize remedy ticket system to create trouble tickets
  • Enter, troubleshoot, update and route trouble tickets for residential internet support customers.
  • Used SQL to test updates to the software.
  • Used active directory to reset VPN passwords.
  • Administer weekly patching of workstations and servers.
  • Show more

Computer technician example responsibilities.

  • Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
  • Manage and maintain desktop security updates company-wide with no downtime of systems due to OS vulnerability exploitation.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Add and configure networked printers for TCP/IP printing and other peripheral equipment including video conferencing equipment.
  • Diagnose and troubleshot computer hardware and software.
  • Fix computers, do inventory of computers, run cables.
  • Show more

Lead help desk technician vs computer technician skills

Common lead help desk technician skills
  • Printers, 9%
  • Technical Support, 7%
  • Phone Calls, 4%
  • Desk Support, 4%
  • Remote Desktop, 4%
  • Customer Service, 4%
Common computer technician skills
  • Customer Service, 13%
  • Desk Support, 8%
  • Network Printers, 6%
  • Computer System, 6%
  • Technical Support, 6%
  • Laptop Computers, 5%

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