Post job

Lead help desk technician vs hardware technician

The differences between lead help desk technicians and hardware technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead help desk technician and a hardware technician. Additionally, a lead help desk technician has an average salary of $59,992, which is higher than the $47,851 average annual salary of a hardware technician.

The top three skills for a lead help desk technician include printers, technical support and phone calls. The most important skills for a hardware technician are customer service, technical support, and network printers.

Lead help desk technician vs hardware technician overview

Lead Help Desk TechnicianHardware Technician
Yearly salary$59,992$47,851
Hourly rate$28.84$23.01
Growth rate10%10%
Number of jobs83,47985,174
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 40%
Average age4242
Years of experience22

Lead help desk technician vs hardware technician salary

Lead help desk technicians and hardware technicians have different pay scales, as shown below.

Lead Help Desk TechnicianHardware Technician
Average salary$59,992$47,851
Salary rangeBetween $45,000 And $79,000Between $32,000 And $71,000
Highest paying City-San Francisco, CA
Highest paying state-Delaware
Best paying company-Apple
Best paying industry-Technology

Differences between lead help desk technician and hardware technician education

There are a few differences between a lead help desk technician and a hardware technician in terms of educational background:

Lead Help Desk TechnicianHardware Technician
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 40%
Most common majorBusinessComputer Science
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Lead help desk technician vs hardware technician demographics

Here are the differences between lead help desk technicians' and hardware technicians' demographics:

Lead Help Desk TechnicianHardware Technician
Average age4242
Gender ratioMale, 80.9% Female, 19.1%Male, 90.0% Female, 10.0%
Race ratioBlack or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between lead help desk technician and hardware technician duties and responsibilities

Lead help desk technician example responsibilities.

  • Manage user application access through Citrix.
  • Utilize remedy ticket system to create trouble tickets
  • Enter, troubleshoot, update and route trouble tickets for residential internet support customers.
  • Used SQL to test updates to the software.
  • Used active directory to reset VPN passwords.
  • Administer weekly patching of workstations and servers.
  • Show more

Hardware technician example responsibilities.

  • Manage resource allocation and work scheduling for UNIX restatement administrators across all the shifts.
  • Manage all customer network equipment including routers, switches, WLC's, AP's, and firewalls.
  • Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
  • Work to troubleshoot OS and hardware issue on many computers and peripherals.
  • Test and troubleshoot: reset bios and perform power-on-self-test on servers and PCs, perform power on tests on various electronics.
  • Update LAN spreadsheets with appropriate computer information.
  • Show more

Lead help desk technician vs hardware technician skills

Common lead help desk technician skills
  • Printers, 9%
  • Technical Support, 7%
  • Phone Calls, 4%
  • Desk Support, 4%
  • Remote Desktop, 4%
  • Customer Service, 4%
Common hardware technician skills
  • Customer Service, 6%
  • Technical Support, 5%
  • Network Printers, 5%
  • Desktop Support, 5%
  • Test Equipment, 4%
  • Switches, 4%

Browse computer and mathematical jobs