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The differences between lead help desk technicians and help desk administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead help desk technician and a help desk administrator. Additionally, a lead help desk technician has an average salary of $59,992, which is higher than the $49,798 average annual salary of a help desk administrator.
The top three skills for a lead help desk technician include printers, technical support and phone calls. The most important skills for a help desk administrator are customer service, desk support, and troubleshoot.
| Lead Help Desk Technician | Help Desk Administrator | |
| Yearly salary | $59,992 | $49,798 |
| Hourly rate | $28.84 | $23.94 |
| Growth rate | 10% | 5% |
| Number of jobs | 83,479 | 130,180 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
Lead help desk technicians and help desk administrators have different pay scales, as shown below.
| Lead Help Desk Technician | Help Desk Administrator | |
| Average salary | $59,992 | $49,798 |
| Salary range | Between $45,000 And $79,000 | Between $34,000 And $71,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New Jersey |
| Best paying company | - | Houlihan Lokey |
| Best paying industry | - | Finance |
There are a few differences between a lead help desk technician and a help desk administrator in terms of educational background:
| Lead Help Desk Technician | Help Desk Administrator | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between lead help desk technicians' and help desk administrators' demographics:
| Lead Help Desk Technician | Help Desk Administrator | |
| Average age | 42 | 43 |
| Gender ratio | Male, 80.9% Female, 19.1% | Male, 74.3% Female, 25.7% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.8% Asian, 8.8% White, 63.8% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |