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Lead help desk technician vs network technician

The differences between lead help desk technicians and network technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead help desk technician and a network technician. Additionally, a network technician has an average salary of $68,938, which is higher than the $59,992 average annual salary of a lead help desk technician.

The top three skills for a lead help desk technician include printers, technical support and phone calls. The most important skills for a network technician are customer service, switches, and troubleshoot.

Lead help desk technician vs network technician overview

Lead Help Desk TechnicianNetwork Technician
Yearly salary$59,992$68,938
Hourly rate$28.84$33.14
Growth rate10%5%
Number of jobs83,47979,712
Job satisfaction-5
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 50%
Average age4243
Years of experience22

Lead help desk technician vs network technician salary

Lead help desk technicians and network technicians have different pay scales, as shown below.

Lead Help Desk TechnicianNetwork Technician
Average salary$59,992$68,938
Salary rangeBetween $45,000 And $79,000Between $51,000 And $92,000
Highest paying City-Urban Honolulu, HI
Highest paying state-Hawaii
Best paying company-Apple
Best paying industry-Finance

Differences between lead help desk technician and network technician education

There are a few differences between a lead help desk technician and a network technician in terms of educational background:

Lead Help Desk TechnicianNetwork Technician
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 50%
Most common majorBusinessComputer Science
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Lead help desk technician vs network technician demographics

Here are the differences between lead help desk technicians' and network technicians' demographics:

Lead Help Desk TechnicianNetwork Technician
Average age4243
Gender ratioMale, 80.9% Female, 19.1%Male, 87.3% Female, 12.7%
Race ratioBlack or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 9.4% White, 63.8% American Indian and Alaska Native, 0.3%
LGBT Percentage11%9%

Differences between lead help desk technician and network technician duties and responsibilities

Lead help desk technician example responsibilities.

  • Manage user application access through Citrix.
  • Utilize remedy ticket system to create trouble tickets
  • Enter, troubleshoot, update and route trouble tickets for residential internet support customers.
  • Used SQL to test updates to the software.
  • Used active directory to reset VPN passwords.
  • Administer weekly patching of workstations and servers.
  • Show more

Network technician example responsibilities.

  • Install and manage DHCP servers including setting up DHCP scopes, enabling DHCP clients, viewing and managing active leases.
  • Manage city wide IIS deployment.
  • Manage Virtualization system, using ESX server/client.
  • Install, configure and manage Symantec Antivirus on all network computers
  • Use Symantec BackupExec to manage and maintain all server backups and file restorations.
  • Manage company Cisco series routers, switches, and ASA firewall integrate into MPLS network.
  • Show more

Lead help desk technician vs network technician skills

Common lead help desk technician skills
  • Printers, 9%
  • Technical Support, 7%
  • Phone Calls, 4%
  • Desk Support, 4%
  • Remote Desktop, 4%
  • Customer Service, 4%
Common network technician skills
  • Customer Service, 9%
  • Switches, 6%
  • Troubleshoot, 6%
  • Routers, 4%
  • Lan Wan, 3%
  • Lan, 3%

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