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Lead help desk technician vs senior technologist

The differences between lead help desk technicians and senior technologists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead help desk technician and a senior technologist. Additionally, a senior technologist has an average salary of $71,869, which is higher than the $59,992 average annual salary of a lead help desk technician.

The top three skills for a lead help desk technician include printers, technical support and phone calls. The most important skills for a senior technologist are hand tools, SR, and computer system.

Lead help desk technician vs senior technologist overview

Lead Help Desk TechnicianSenior Technologist
Yearly salary$59,992$71,869
Hourly rate$28.84$34.55
Growth rate10%6%
Number of jobs83,47947,089
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 41%
Average age4243
Years of experience22

Lead help desk technician vs senior technologist salary

Lead help desk technicians and senior technologists have different pay scales, as shown below.

Lead Help Desk TechnicianSenior Technologist
Average salary$59,992$71,869
Salary rangeBetween $45,000 And $79,000Between $42,000 And $122,000
Highest paying City-Richmond, CA
Highest paying state-California
Best paying company-Google
Best paying industry-Technology

Differences between lead help desk technician and senior technologist education

There are a few differences between a lead help desk technician and a senior technologist in terms of educational background:

Lead Help Desk TechnicianSenior Technologist
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 41%
Most common majorBusinessElectrical Engineering
Most common collegeUniversity of PennsylvaniaDuke University

Lead help desk technician vs senior technologist demographics

Here are the differences between lead help desk technicians' and senior technologists' demographics:

Lead Help Desk TechnicianSenior Technologist
Average age4243
Gender ratioMale, 80.9% Female, 19.1%Male, 79.6% Female, 20.4%
Race ratioBlack or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 5.4% Unknown, 4.1% Hispanic or Latino, 10.2% Asian, 6.0% White, 73.8% American Indian and Alaska Native, 0.5%
LGBT Percentage11%8%

Differences between lead help desk technician and senior technologist duties and responsibilities

Lead help desk technician example responsibilities.

  • Manage user application access through Citrix.
  • Utilize remedy ticket system to create trouble tickets
  • Enter, troubleshoot, update and route trouble tickets for residential internet support customers.
  • Used SQL to test updates to the software.
  • Used active directory to reset VPN passwords.
  • Administer weekly patching of workstations and servers.
  • Show more

Senior technologist example responsibilities.

  • Manage kernel and application development and QA testing to achieve the higher quality.
  • Manage an in-house team to deliver enterprise video/voice over IP network solutions for various customers.
  • Manage the inventory control and warehousing of over 300 GMP raw materials and consumables to support clinical manufacturing operations.
  • Design UI screens using JSP, JSTL and HTML.
  • Assist in the design of UNIX server architecture to support DMZ DNS, SMTP, FTP, and proxy services.
  • Position and operate the c-arm.
  • Show more

Lead help desk technician vs senior technologist skills

Common lead help desk technician skills
  • Printers, 9%
  • Technical Support, 7%
  • Phone Calls, 4%
  • Desk Support, 4%
  • Remote Desktop, 4%
  • Customer Service, 4%
Common senior technologist skills
  • Hand Tools, 7%
  • SR, 6%
  • Computer System, 6%
  • Math, 6%
  • Customer Service, 5%
  • Patients, 5%

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