Post job

Lead help desk technician vs technical team lead

The differences between lead help desk technicians and technical team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead help desk technician and a technical team lead. Additionally, a technical team lead has an average salary of $90,219, which is higher than the $59,992 average annual salary of a lead help desk technician.

The top three skills for a lead help desk technician include printers, technical support and phone calls. The most important skills for a technical team lead are customer service, patients, and java.

Lead help desk technician vs technical team lead overview

Lead Help Desk TechnicianTechnical Team Lead
Yearly salary$59,992$90,219
Hourly rate$28.84$43.37
Growth rate10%10%
Number of jobs83,479254,215
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 52%
Average age4242
Years of experience22

Lead help desk technician vs technical team lead salary

Lead help desk technicians and technical team leads have different pay scales, as shown below.

Lead Help Desk TechnicianTechnical Team Lead
Average salary$59,992$90,219
Salary rangeBetween $45,000 And $79,000Between $66,000 And $122,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Google
Best paying industry-Automotive

Differences between lead help desk technician and technical team lead education

There are a few differences between a lead help desk technician and a technical team lead in terms of educational background:

Lead Help Desk TechnicianTechnical Team Lead
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Lead help desk technician vs technical team lead demographics

Here are the differences between lead help desk technicians' and technical team leads' demographics:

Lead Help Desk TechnicianTechnical Team Lead
Average age4242
Gender ratioMale, 80.9% Female, 19.1%Male, 75.8% Female, 24.2%
Race ratioBlack or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 14.5% White, 53.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between lead help desk technician and technical team lead duties and responsibilities

Lead help desk technician example responsibilities.

  • Manage user application access through Citrix.
  • Utilize remedy ticket system to create trouble tickets
  • Enter, troubleshoot, update and route trouble tickets for residential internet support customers.
  • Used SQL to test updates to the software.
  • Used active directory to reset VPN passwords.
  • Administer weekly patching of workstations and servers.
  • Show more

Technical team lead example responsibilities.

  • Manage on-shore and off-shore resources to design, develop, review, test, and implement Java base application development.
  • Coordinate and oversee relevant JAVA development work perform offshore in India and manage offshore consultant relationships.
  • Develop interfaces to manage the framework using windows services; develop web-applications to manage the process (including starting/stopping/pausing activities).
  • Use of JavaScript for client side validations, CSS files for UI design and styling.
  • Ensure team members are properly train on Microsoft coding standards, XML, HTML, JS & policies and style guidelines.
  • Install, troubleshot, track and log pc installations.
  • Show more

Lead help desk technician vs technical team lead skills

Common lead help desk technician skills
  • Printers, 9%
  • Technical Support, 7%
  • Phone Calls, 4%
  • Desk Support, 4%
  • Remote Desktop, 4%
  • Customer Service, 4%
Common technical team lead skills
  • Customer Service, 10%
  • Patients, 10%
  • Java, 6%
  • Project Management, 5%
  • Troubleshoot, 4%
  • C++, 4%

Browse computer and mathematical jobs