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Lead specialist technician vs senior support technician

The differences between lead specialist technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead specialist technician and a senior support technician. Additionally, a lead specialist technician has an average salary of $99,433, which is higher than the $74,459 average annual salary of a senior support technician.

The top three skills for a lead specialist technician include java, javascript and UI. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Lead specialist technician vs senior support technician overview

Lead Specialist TechnicianSenior Support Technician
Yearly salary$99,433$74,459
Hourly rate$47.80$35.80
Growth rate10%10%
Number of jobs79,870113,499
Job satisfaction--
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 48%
Average age4242
Years of experience22

Lead specialist technician vs senior support technician salary

Lead specialist technicians and senior support technicians have different pay scales, as shown below.

Lead Specialist TechnicianSenior Support Technician
Average salary$99,433$74,459
Salary rangeBetween $77,000 And $127,000Between $48,000 And $114,000
Highest paying CitySan Francisco, CADurham, NC
Highest paying stateCaliforniaPennsylvania
Best paying companyGooglePacira BioSciences
Best paying industryEnergyTechnology

Differences between lead specialist technician and senior support technician education

There are a few differences between a lead specialist technician and a senior support technician in terms of educational background:

Lead Specialist TechnicianSenior Support Technician
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Lead specialist technician vs senior support technician demographics

Here are the differences between lead specialist technicians' and senior support technicians' demographics:

Lead Specialist TechnicianSenior Support Technician
Average age4242
Gender ratioMale, 79.0% Female, 21.0%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 12.6% White, 54.1% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between lead specialist technician and senior support technician duties and responsibilities

Lead specialist technician example responsibilities.

  • Manage client relations and coordinate the project effectively between onsite and offshore.
  • Provide page layout and production work for website development using HTML, XML, and CSS.
  • Support to various platforms (UNIX, LINUX, AIX).
  • Participate on a task force with java architects that stabilize a load-balanced/distribute J2EE SOA.
  • Develop some experience with SNA on Unix and NT boxes.
  • Used Jquery Javascript library and JSONfor implementing AJAX functionality and making use of inbuilt widgets.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Lead specialist technician vs senior support technician skills

Common lead specialist technician skills
  • Java, 14%
  • JavaScript, 10%
  • UI, 10%
  • Code Reviews, 9%
  • Technical Support, 6%
  • SME, 5%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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