Lead technical support specialist vs application support specialist

Differences between lead technical support specialist and application support specialist duties and responsibilities

Lead technical support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Build and test new PC's, loading OS and BIOS via USB, optical drive and network slipstream.
• Track and maintain licenses for OS and all software.
• Provide remote on-site support service (Citrix gotoaccess) for outside employee.
• Develop and lead the project for end-to-end platform conversion from MPE to Unix.
• Consult staff, students, and faculty on the use of IBM mainframe and UNIX account access and email.
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Application support specialist example responsibilities.

• Help manage the design, development, and deployment of HL7 interfaces.
• Lead, and manage CRM (Peoplesoft and Siebel) implementation technical teams on multiple engagements.
• Assist users of varying PC and application skills levels and manage through a wide variety of customer scenarios.
• Develop and automate network and mainframe system diagnostics as necessary using a variety of 3rd party software tools and utilities.
• Develop and maintain existing Perl scripts to automate business process.
• Manage multiple imaging-relate projects across both radiology and cardiology service lines, both inpatient and outpatient, to completion.
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