Lead technical support specialist vs computer support specialist

Differences between lead technical support specialist and computer support specialist duties and responsibilities

Lead technical support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Build and test new PC's, loading OS and BIOS via USB, optical drive and network slipstream.
• Track and maintain licenses for OS and all software.
• Provide remote on-site support service (Citrix gotoaccess) for outside employee.
• Develop and lead the project for end-to-end platform conversion from MPE to Unix.
• Consult staff, students, and faculty on the use of IBM mainframe and UNIX account access and email.
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Computer support specialist example responsibilities.

• Monitor and manage end-user LAN/WLAN connectivity, and utilize diagnostic tools for monitoring and testing physical networking performance.
• Interface daily with customers providing hardware and software support for a relational database design and written in INGRES using SQL.
• Perform domain registration, connect peripheral equipment, and troubleshoot workstations/blackberries remotely using SMS application.
• Deploy new machines, installing OS, applications, drivers, and network configurations.
• Participate in vulnerability resolution for both OS and specific applications on the OIG network.
• Establish a new process for imaging machines using Linux and write documentation for it.
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