Lead technical support specialist vs level senior technician

Differences between lead technical support specialist and level senior technician duties and responsibilities

Lead technical support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Build and test new PC's, loading OS and BIOS via USB, optical drive and network slipstream.
• Track and maintain licenses for OS and all software.
• Provide remote on-site support service (Citrix gotoaccess) for outside employee.
• Develop and lead the project for end-to-end platform conversion from MPE to Unix.
• Consult staff, students, and faculty on the use of IBM mainframe and UNIX account access and email.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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