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Lead technical support specialist vs technical specialist

The differences between lead technical support specialists and technical specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead technical support specialist and a technical specialist. Additionally, a technical specialist has an average salary of $88,773, which is higher than the $61,618 average annual salary of a lead technical support specialist.

The top three skills for a lead technical support specialist include customer service, technical problems and phone calls. The most important skills for a technical specialist are customer service, technical support, and patients.

Lead technical support specialist vs technical specialist overview

Lead Technical Support SpecialistTechnical Specialist
Yearly salary$61,618$88,773
Hourly rate$29.62$42.68
Growth rate10%10%
Number of jobs152,951121,151
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 57%
Average age4242
Years of experience22

Lead technical support specialist vs technical specialist salary

Lead technical support specialists and technical specialists have different pay scales, as shown below.

Lead Technical Support SpecialistTechnical Specialist
Average salary$61,618$88,773
Salary rangeBetween $44,000 And $85,000Between $62,000 And $126,000
Highest paying City-Washington, DC
Highest paying state-Delaware
Best paying company-Finnegan Henderson Farabow Garrett & Dunner
Best paying industry-Technology

Differences between lead technical support specialist and technical specialist education

There are a few differences between a lead technical support specialist and a technical specialist in terms of educational background:

Lead Technical Support SpecialistTechnical Specialist
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 57%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Lead technical support specialist vs technical specialist demographics

Here are the differences between lead technical support specialists' and technical specialists' demographics:

Lead Technical Support SpecialistTechnical Specialist
Average age4242
Gender ratioMale, 80.4% Female, 19.6%Male, 71.2% Female, 28.8%
Race ratioBlack or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.7% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.5% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between lead technical support specialist and technical specialist duties and responsibilities

Lead technical support specialist example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Build and test new PC's, loading OS and BIOS via USB, optical drive and network slipstream.
  • Track and maintain licenses for OS and all software.
  • Provide remote on-site support service (Citrix gotoaccess) for outside employee.
  • Develop and lead the project for end-to-end platform conversion from MPE to Unix.
  • Consult staff, students, and faculty on the use of IBM mainframe and UNIX account access and email.
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Technical specialist example responsibilities.

  • Install and manage LAN/WAN using TCP/IP protocol.
  • Manage the development of a customize ERP system for the client.
  • Design and manage studies for alternative API qualification for commercial products.
  • Lead and assist in troubleshooting problems and assure appropriate communication with physicians and patients.
  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Develop HTML, CSS, JavaScript for commercial websites.
  • Show more

Lead technical support specialist vs technical specialist skills

Common lead technical support specialist skills
  • Customer Service, 5%
  • Technical Problems, 5%
  • Phone Calls, 5%
  • SQL, 5%
  • Level Support, 4%
  • Windows Server, 4%
Common technical specialist skills
  • Customer Service, 13%
  • Technical Support, 6%
  • Patients, 6%
  • Project Management, 6%
  • Customer Satisfaction, 4%
  • C++, 4%

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