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The differences between lead technical support specialists and technical support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead technical support specialist and a technical support manager. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $61,618 average annual salary of a lead technical support specialist.
The top three skills for a lead technical support specialist include customer service, technical problems and phone calls. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Lead Technical Support Specialist | Technical Support Manager | |
| Yearly salary | $61,618 | $106,760 |
| Hourly rate | $29.62 | $51.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 152,951 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Lead technical support specialists and technical support managers have different pay scales, as shown below.
| Lead Technical Support Specialist | Technical Support Manager | |
| Average salary | $61,618 | $106,760 |
| Salary range | Between $44,000 And $85,000 | Between $76,000 And $148,000 |
| Highest paying City | - | Novato, CA |
| Highest paying state | - | California |
| Best paying company | - | BitGo |
| Best paying industry | - | Technology |
There are a few differences between a lead technical support specialist and a technical support manager in terms of educational background:
| Lead Technical Support Specialist | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 61% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between lead technical support specialists' and technical support managers' demographics:
| Lead Technical Support Specialist | Technical Support Manager | |
| Average age | 42 | 42 |
| Gender ratio | Male, 80.4% Female, 19.6% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.7% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |