Lead technical support specialist vs technical support senior engineer

Differences between lead technical support specialist and technical support senior engineer duties and responsibilities

Lead technical support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Build and test new PC's, loading OS and BIOS via USB, optical drive and network slipstream.
• Track and maintain licenses for OS and all software.
• Provide remote on-site support service (Citrix gotoaccess) for outside employee.
• Develop and lead the project for end-to-end platform conversion from MPE to Unix.
• Consult staff, students, and faculty on the use of IBM mainframe and UNIX account access and email.
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Technical support senior engineer example responsibilities.

• Manage releases of all front-end applications to Citrix farm.
• Investigate, reproduce and troubleshoot all escalate issues and manage them until resolution.
• Manage and lead client-server performance cases by analyzing database performance and metrics that includes hardware and network relate performance analysis.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Analyze systems for capacity planning and assist with the enhancement of network infrastructure and distribute applications.
• Build, maintain and upgrade W2K3 and W2K8 servers for DOD & USAF.
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