Logistics service representative vs phone representative

The differences between logistics service representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a logistics service representative and a phone representative. Additionally, a logistics service representative has an average salary of $44,625, which is higher than the $42,827 average annual salary of a phone representative.

The top three skills for a logistics service representative include customer service, data entry and transportation management system. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Logistics service representative vs phone representative overview

	Logistics Service Representative	Phone Representative
Yearly salary	$44,625	$42,827
Hourly rate	$21.45	$20.59
Growth rate	-4%	-4%
Number of jobs	124,930	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a logistics service representative do?

A logistics service representative is responsible for taking orders and arranges them properly to be delivered to a customer. They often work for a delivery store or a cargo company. Representatives are the ones who prepare and examine the bills to check if the shipping fees and tariff are clearly stated. This career plays a vital role in ensuring that the products are shipped properly and given to the customers safely. Excellent organizational and management skills are required.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Logistics service representative vs phone representative salary

Logistics service representatives and phone representatives have different pay scales, as shown below.

	Logistics Service Representative	Phone Representative
Average salary	$44,625	$42,827
Salary range	Between $27,000 And $72,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between logistics service representative and phone representative education

There are a few differences between a logistics service representative and a phone representative in terms of educational background:

	Logistics Service Representative	Phone Representative
Most common degree	Bachelor's Degree, 44%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Logistics service representative vs phone representative demographics

Here are the differences between logistics service representatives' and phone representatives' demographics:

	Logistics Service Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 55.6% Female, 44.4%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 19.4% Asian, 6.5% White, 58.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between logistics service representative and phone representative duties and responsibilities

Logistics service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Demonstrate superb organizational and multitasking abilities
Provide knowledgeable responses to telephone inquiries about Medicare and Medicaid policies and procedures in a courteous and professional manner.
Call private insurance companies, Medicare, and Medicaid to obtain benefit information, determining insurance compatibility with health-care provider programs.
Demonstrate superb organizational and multitasking abilities

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Logistics service representative vs phone representative skills

Common logistics service representative skills

Customer Service, 38%
Data Entry, 7%
Transportation Management System, 6%
Cost Savings, 5%
Logistics Support, 4%
Outbound Calls, 3%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Logistics Service Representative
Logistics Service Representative vs Phone Representative

Updated January 8, 2025

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