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The differences between managers and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager and a service manager. Additionally, a service manager has an average salary of $74,009, which is higher than the $58,651 average annual salary of a manager.
The top three skills for a manager include customer service, payroll and food safety. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Manager | Service Manager | |
| Yearly salary | $58,651 | $74,009 |
| Hourly rate | $28.20 | $35.58 |
| Growth rate | 6% | 6% |
| Number of jobs | 1,236,194 | 341,785 |
| Job satisfaction | 4.57 | 4 |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 52% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Managers and service managers have different pay scales, as shown below.
| Manager | Service Manager | |
| Average salary | $58,651 | $74,009 |
| Salary range | Between $37,000 And $92,000 | Between $47,000 And $116,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | - | Latham & Watkins |
| Best paying industry | Finance | Technology |
There are a few differences between a manager and a service manager in terms of educational background:
| Manager | Service Manager | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between managers' and service managers' demographics:
| Manager | Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 51.0% Female, 49.0% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |