Manager of customer service department vs assistant customer service manager

Differences between manager of customer service department and assistant customer service manager duties and responsibilities

Manager of customer service department example responsibilities.

• Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
• Complete all POS opening and closing procedures, including counting and balancing the register.
• Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
• Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Assistant customer service manager example responsibilities.

• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Process accounts receivables and employee payroll coordination.
• Convince owner operator to invest in next-generation POS technology.
• Develop, document, and implement effective customer-focuse procedures and policies, and ensure their compliance with establish corporate ISO requirements.
• Retrieve electronic inquiries from consumers and any CIGNA associate parties responding to requests for information and assistance with benefits.