Manager of customer service department vs customer service leader

The differences between managers of customer service department and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a manager of customer service department, becoming a customer service leader takes usually requires 4-6 years. Additionally, a manager of customer service department has an average salary of $75,411, which is higher than the $33,791 average annual salary of a customer service leader.

The top three skills for a manager of customer service department include merchandise displays, payroll and customer complaints. The most important skills for a customer service leader are POS, sales floor, and store management.

Manager of customer service department vs customer service leader overview

	Manager Of Customer Service Department	Customer Service Leader
Yearly salary	$75,411	$33,791
Hourly rate	$36.26	$16.25
Growth rate	-4%	-4%
Number of jobs	210,529	301,338
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 39%
Average age	40	47
Years of experience	12	6

Manager of customer service department vs customer service leader salary

Managers of customer service department and customer service leaders have different pay scales, as shown below.

	Manager Of Customer Service Department	Customer Service Leader
Average salary	$75,411	$33,791
Salary range	Between $60,000 And $94,000	Between $27,000 And $41,000
Highest paying City	-	Tacoma, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Transportation

Differences between manager of customer service department and customer service leader education

There are a few differences between a manager of customer service department and a customer service leader in terms of educational background:

	Manager Of Customer Service Department	Customer Service Leader
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Manager of customer service department vs customer service leader demographics

Here are the differences between managers of customer service department' and customer service leaders' demographics:

	Manager Of Customer Service Department	Customer Service Leader
Average age	40	47
Gender ratio	Male, 33.6% Female, 66.4%	Male, 32.9% Female, 67.1%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.8% White, 56.8% American Indian and Alaska Native, 0.8%	Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	8%

Differences between manager of customer service department and customer service leader duties and responsibilities

Manager of customer service department example responsibilities.

Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
Complete all POS opening and closing procedures, including counting and balancing the register.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Customer service leader example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Use of multiple computer programs like word, excel, PowerPoint, PowerBooks, spreadsheets, etc.
Assist owner with the testing and implementation of retail POS system; establish inventory, pricing, and hot key entry.
Maintain current knowledge of Kansas Medicaid guidelines and claims processing regulations.
Accommodate the medical needs of Medicaid and Molina beneficiaries within the immigrant community.
Provide training to client base including operating procedural upgrades to meet ISO certification standards.

Manager of customer service department vs customer service leader skills

Common manager of customer service department skills

Merchandise Displays, 11%
Payroll, 10%
Customer Complaints, 9%
Sales Floor, 7%
Loss Prevention, 6%
Inventory Control, 5%

Common customer service leader skills

POS, 11%
Sales Floor, 10%
Store Management, 9%
Product Knowledge, 9%
Strong Customer Service, 7%
Customer Transactions, 6%

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Manager Of Customer Service Department
Manager Of Customer Service Department vs Customer Service Leader

Updated January 8, 2025

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