Manager of customer service department vs customer service representative manager

The differences between managers of customer service department and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a manager of customer service department and a customer service representative manager. Additionally, a manager of customer service department has an average salary of $75,411, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a manager of customer service department include merchandise displays, payroll and customer complaints. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Manager of customer service department vs customer service representative manager overview

	Manager Of Customer Service Department	Customer Service Representative Manager
Yearly salary	$75,411	$32,048
Hourly rate	$36.26	$15.41
Growth rate	-4%	-4%
Number of jobs	210,529	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Manager of customer service department vs customer service representative manager salary

Managers of customer service department and customer service representative managers have different pay scales, as shown below.

	Manager Of Customer Service Department	Customer Service Representative Manager
Average salary	$75,411	$32,048
Salary range	Between $60,000 And $94,000	Between $25,000 And $41,000
Highest paying City	-	San Jose, CA
Highest paying state	-	California
Best paying company	-	First Book
Best paying industry	-	Finance

Differences between manager of customer service department and customer service representative manager education

There are a few differences between a manager of customer service department and a customer service representative manager in terms of educational background:

	Manager Of Customer Service Department	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Manager of customer service department vs customer service representative manager demographics

Here are the differences between managers of customer service department' and customer service representative managers' demographics:

	Manager Of Customer Service Department	Customer Service Representative Manager
Average age	40	40
Gender ratio	Male, 33.6% Female, 66.4%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.8% White, 56.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between manager of customer service department and customer service representative manager duties and responsibilities

Manager of customer service department example responsibilities.

Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
Complete all POS opening and closing procedures, including counting and balancing the register.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Manager of customer service department vs customer service representative manager skills

Common manager of customer service department skills

Merchandise Displays, 11%
Payroll, 10%
Customer Complaints, 9%
Sales Floor, 7%
Loss Prevention, 6%
Inventory Control, 5%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Manager Of Customer Service Department
Manager Of Customer Service Department vs Customer Service Representative Manager

Updated January 8, 2025

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