Manager of customer service department vs customer service supervisor

The differences between managers of customer service department and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a manager of customer service department, becoming a customer service supervisor takes usually requires 4-6 years. Additionally, a manager of customer service department has an average salary of $75,411, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a manager of customer service department include merchandise displays, payroll and customer complaints. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Manager of customer service department vs customer service supervisor overview

	Manager Of Customer Service Department	Customer Service Supervisor
Yearly salary	$75,411	$38,792
Hourly rate	$36.26	$18.65
Growth rate	-4%	-4%
Number of jobs	210,529	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 44%
Average age	40	47
Years of experience	12	6

Manager of customer service department vs customer service supervisor salary

Managers of customer service department and customer service supervisors have different pay scales, as shown below.

	Manager Of Customer Service Department	Customer Service Supervisor
Average salary	$75,411	$38,792
Salary range	Between $60,000 And $94,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between manager of customer service department and customer service supervisor education

There are a few differences between a manager of customer service department and a customer service supervisor in terms of educational background:

	Manager Of Customer Service Department	Customer Service Supervisor
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Manager of customer service department vs customer service supervisor demographics

Here are the differences between managers of customer service department' and customer service supervisors' demographics:

	Manager Of Customer Service Department	Customer Service Supervisor
Average age	40	47
Gender ratio	Male, 33.6% Female, 66.4%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.8% White, 56.8% American Indian and Alaska Native, 0.8%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	8%

Differences between manager of customer service department and customer service supervisor duties and responsibilities

Manager of customer service department example responsibilities.

Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
Complete all POS opening and closing procedures, including counting and balancing the register.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Manager of customer service department vs customer service supervisor skills

Common manager of customer service department skills

Merchandise Displays, 11%
Payroll, 10%
Customer Complaints, 9%
Sales Floor, 7%
Loss Prevention, 6%
Inventory Control, 5%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Manager Of Customer Service Department
Manager Of Customer Service Department vs Customer Service Supervisor

Updated January 8, 2025

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