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Manager of customer service department vs team manager

The differences between managers of customer service department and team managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a manager of customer service department, becoming a team manager takes usually requires 4-6 years. Additionally, a team manager has an average salary of $82,017, which is higher than the $75,411 average annual salary of a manager of customer service department.

The top three skills for a manager of customer service department include merchandise displays, payroll and customer complaints. The most important skills for a team manager are patients, taking care, and project management.

Manager of customer service department vs team manager overview

Manager Of Customer Service DepartmentTeam Manager
Yearly salary$75,411$82,017
Hourly rate$36.26$39.43
Growth rate-4%-
Number of jobs210,52996,615
Job satisfaction--
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 63%
Average age4047
Years of experience126

Manager of customer service department vs team manager salary

Managers of customer service department and team managers have different pay scales, as shown below.

Manager Of Customer Service DepartmentTeam Manager
Average salary$75,411$82,017
Salary rangeBetween $60,000 And $94,000Between $44,000 And $152,000
Highest paying City-New York, NY
Highest paying state-Alaska
Best paying company-Meta
Best paying industry--

Differences between manager of customer service department and team manager education

There are a few differences between a manager of customer service department and a team manager in terms of educational background:

Manager Of Customer Service DepartmentTeam Manager
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 63%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Manager of customer service department vs team manager demographics

Here are the differences between managers of customer service department' and team managers' demographics:

Manager Of Customer Service DepartmentTeam Manager
Average age4047
Gender ratioMale, 33.6% Female, 66.4%Male, 55.9% Female, 44.1%
Race ratioBlack or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 6.8% White, 56.8% American Indian and Alaska Native, 0.8%Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.8% Asian, 5.8% White, 61.0% American Indian and Alaska Native, 0.7%
LGBT Percentage7%8%

Differences between manager of customer service department and team manager duties and responsibilities

Manager of customer service department example responsibilities.

  • Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
  • Complete all POS opening and closing procedures, including counting and balancing the register.
  • Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
  • Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Team manager example responsibilities.

  • Build and manage narcotics trafficking/use database in Unix base setting.
  • Facilitate appropriate usage and allocation of skil visits via authorization process for manage care insure patients.
  • Manage and coordinate care of medical and psychiatric patients with accountability for cost effective quality outcome.
  • Lead project team supporting Massachusetts payroll tax initiative, ensuring statutory information are captured and report.
  • Manage contact center performance to avoid financial penalty, efficiently driving client desire productivity results, meeting KPIs.
  • Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
  • Show more

Manager of customer service department vs team manager skills

Common manager of customer service department skills
  • Merchandise Displays, 11%
  • Payroll, 10%
  • Customer Complaints, 9%
  • Sales Floor, 7%
  • Loss Prevention, 6%
  • Inventory Control, 5%
Common team manager skills
  • Patients, 10%
  • Taking Care, 6%
  • Project Management, 5%
  • Performance Management, 4%
  • Leadership, 4%
  • Direct Reports, 4%

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