Medical receptionist jobs in Leicester, MA - 1,386 jobs

A molecular imaging company is seeking a Medical Science Liaison in Needham, Massachusetts. The role involves building relationships with stakeholders in prostate cancer, providing medical and scientific support about radiopharmaceuticals. Candidates should have an advanced clinical degree and experience as a MSL. A competitive salary and benefits are offered, including healthcare and 401k matching. #J-18808-Ljbffr

Functions as a Medical Secretary to Brown Urology with primary accountability to the Practice Manager and the site supervisor. Primarily responsible for coordinating the providers patient schedule by efficiently responding to patient and provider requests for appointments, obtaining authorizations for necessary patient testing and preparation patient medical records. Performs as a collaborative team member in ensuring excellent customer service for all patients and providers of Brown Urology. Proficient with electronic medical record systems. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory. This is a 32 hours/week position (8:00AM-4:30PM), located at our 450 Veterans Memorial Parkway, East Providence office. ESSENTIAL FUNCTIONS: Maintain all facets of designated physician(s) clinical and administrative calendar. Answer and screen all telephone calls for designated physician(s), referring calls to appropriate person, taking clear and concise messages and assuring responses to all messages. Schedule all office appointments, office procedures, tests, and ensure orderly scheduled patient flow. Process all incoming referrals, via various methods (fax, phone, direct message within EMR (Electronic Medical Record)) efficiently. Maintain tracking mechanisms to ensure patient results are received in a timely manner and ensure accuracy of all patient demographic information and pertinent data in the record. Prepare all patient charts prior to the office visit. Ensure patient record is available if necessary, retrieving from archive and/or other paper or electronic means as applicable, and ensuring all necessary consultation, paperwork and/or test results are available for appointment. Obtain all necessary authorizations for office procedures/test and ensuring referrals are in place for office visits/billing to ensure payment of services rendered. Perform secretarial/clerical duties including medical transcription and dictation as needed. Ensure timely entry of all operative cases into the practice management system. Collect all co-payments or obtain financial responsibility documents before the patient's departure from the medical office. Coordinate and completes all insurance, TDI, and workers comp forms. Assist with rooming patients when needed, to include obtaining vital signs, reconciling medications, confirming allergies, past medical and social history. Responsible for any other duties which may be assigned to facilitate the overall improvement in patient care as may be assigned by the Practice Manager or Site Supervisor. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES: Three to five years' medical secretarial experience preferred. Degree from an accredited technical school or certification as a medical secretary preferred. Proficiency with electronic medical records, preferably eClinicalWorks. Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. Interpersonal skills are necessary to deal effectively with patients, their representatives and other personnel/coworkers. Computer literate with thorough knowledge of Microsoft Office Suite specifically with calendar management in Outlook. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations and hazardous materials. It involves frequent contact with patients. Work may be stressful at times. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITY: None. Brown Urology requires employees to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions. We value a diverse, talented workplace and seek colleagues who strive to better understand systemic barriers as it affects patient care and our academic institutions. Brown Urology welcomes nominations and applications from all individuals with varied experiences, perspectives, abilities, identities, and backgrounds to enrich our clinical, research, training and service missions. 8:00AM-4:30PM

*Starting rate $19.23-$21.63* Be part of the rapidly changing health care system! The Behavioral Health Partners of MetroWest (BHPMW) provides collaborative care coordination and wellness goal support to individuals with behavioral health and/or substance use needs, based on the recent transformation of Mass Health's service delivery model. The partnership is built on a collaboration among five community-based provider agencies: Advocates, Family Continuity, South Middlesex Opportunity Council (SMOC), Spectrum Health Systems, and Wayside Youth and Family Support Network, throughout MetroWest, Central and Northern Massachusetts. The Care Coordinator will collaboratively coordinate and develop appropriate health care services for individuals who receive Behavioral Health care (“Enrollees”). Are you ready to make a difference? Minimum Education Required High School Diploma/GED Responsibilities Utilize effective, dignified, empowering and creative engagement strategies to ensure Enrollees are at the center and lead in their BHCP services. Conduct outreach and engagement activities with assigned Enrollees and engage them in enrolling in the BHCP program. Complete comprehensive assessment in a collaborative manner with engaged Enrollees, under the supervision of the Clinical Care Manager, and with input from Care Team members and other stakeholders. Conduct annual re-assessments. Develop a person-centered treatment plan with each engaged Enrollee, under the supervision of the Clinical Care Manager, and with input from Care Team members and other stakeholders. Update the treatment plan according to required timeframes. Develop advanced directives, acute care plans, and/or crisis plans with engaged Enrollees as needed. Work with engaged Enrollees to assemble Care Teams and facilitate all communication and coordination with the team. Support engaged Enrollees during care transitions including attendance at discharge planning meetings, face to face meetings post discharge, ensuring linkages with all needed services and supports, and facilitating Enrollee participation in those services. Assist the RN with medication reconciliation functions as required, such as information collection. Provide health and wellness coaching to engaged Enrollees and assist them identifying and utilizing health and wellness supports in the community. Connect engaged Enrollees to all needed services and supports including those that address social needs that affect health. Facilitate ongoing connection. Collaborate with existing providers, Care Team members, state agency staff, and all other stakeholders and delivers CP supports and activities in accordance with Enrollee's person centered treatment plan. Meet expectations related to supporting the programmatically required number of Enrollees which may vary over time. Demonstrate a proactive commitment to maintaining effective communication with staff, Enrollees, Care Team members and other collaterals, and other internal and external stakeholders and customers. Promote strong working relationships and excellent customer service. Complete required trainings and other professional development activities. Participate in BHCP team meetings and each engaged Enrollee's Care Team to ensure effective communication among all disciplines and stakeholders involved in the person's care. Identify community resources and develop natural supports for client. Consult with Clinical Care Managers, RNs and other CP Team members as needed around clinical, medical and other matters. Qualifications Bachelor's Degree in a field related to human services with a minimum of 1 year of experience; or High School diploma/GED with a minimum of 3 years of experience working with adults in a community-based and/or medical settings. Ability to maintain personal and professional boundaries. Strong skills in the areas of communication, follow through, collaboration, and customer service. Strong computer skills proficiency in contemporary Windows operating systems and Windows office suites with an emphasis on Word and Excel; ability to learn new systems; experience entering and working with data; and comfort and experience using mobile technologies. Excellent organizational, time management, problem solving skills. Ability to openly address and acknowledge issues of substance use and mental illness. Excellent written and verbal communication. Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients. Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations. Bilingual in Spanish Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

Essential Duties and Responsibilities Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards. Register patients, update patient records, and verify insurance accurately and timely Follow company procedures related to workers' compensation and occupational medicine patients Determine, collect and process patient payments and address collection and billing issues Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests Balance daily patient charges (cash, check, credit cards) against system reports Complete closing procedures by preparing closing documentation and submitting required reports Prepare, sign, and drop the deposit in the safe on a nightly basis Complete cash control procedures and secure financial assets Maintain complete and accurate documentation. Maintain office supplies Observe safety and security procedures; promote a safe and pleasant work environment Report potentially unsafe conditions to management Regular attendance to ensure efficient clinic operations Other duties and responsibilities as assigned Qualifications High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone voice. Tactful interpersonal relationships. Physical Demands/Work Environment Office environment. Standing for extended periods of time. Sitting and keyboarding for extended periods of time. Reaching and stooping for files. High attention to detail and ability to focus. Potential exposure to potentially infectious material and chemicals. Moderate noise level.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a Temporary/PRN position working a varied shift. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $16.60 - $33.59 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8:00 am - 4:30 pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 34000 - 2215 Pediatric Surgery Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff. I. Major Responsibilities: 1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance. 2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style. 3. May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes. 4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs. 5. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. 6. Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc. 7. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. 8. Coordinates internal and external meetings. 9. Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service. 10. Receives and addresses patient-care related phone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department. 11. Identifies problem related priorities, and responds to emergency need to interrupt or contact physician and/or clinicians, within physician's guidelines. 12. Issues and verifies patients' managed care referrals. 13. Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system. 14. Verifies patient's insurance coverage and eligibility. 15. Escorts patients to examination rooms and chaperones patients as required. 16. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit. 17. May perform on-site charge entry processes, utilizing computer-based systems. 18. Batches daily encounter forms and relays/submits forms/information to the billing office. 19. May processes standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate. 20. Provides guidance to departmental personnel in medical office and UMMHC administrative policies and procedures. 21. May provide work guidance to office clerical staff. 22. Sets up and maintains confidential, sensitive files and records for multiple functions, academic materials, medical records, etc. ensuring efficient retrieval of information. Coordinates retrieval of medical records. 23. Ensures adequate inventory of office supplies and basic maintenance of office equipment. 24. May coordinate basic set up and maintenance of office personal computers and associated equipment. Ensures timely service. 25. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations. 26. Ensures compliance with health and satiety requirements and with regulatory agencies such as DPH, etc. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. High School diploma. 2. 6-12 months additional specialized medical secretarial/medical office training. Experience/Skills: Required: 1. 2-3 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Job DescriptionBenefits: 401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week) Help Us Keep Life Uninterrupted! At American Family Care, we're not just treating patients we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. Why Your Insurance Verification Skills Matter Most You're not just answering phones you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction. Let's be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution. What You'll Actually Do Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency Protect Patient Information: Maintain organized records while strictly following HIPAA regulations This Role is Perfect for You If: You have experience with insurance verification and medical billing (non-negotiable!). You can explain complex insurance concepts to frustrated patients with empathy and clarity. You're obsessively detail-oriented a single digit error in an insurance ID can cost thousands. You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting. You're tech-savvy with medical billing software and EMR systems. You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic. You maintain a positive attitude even when dealing with challenging financial conversations. What's In It For You: Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare. Receive specialized training in insurance verification and patient financial counseling. Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy. Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry. Be part of healthcare innovation that's expanding nationwide. Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor or move into clinic leadership and management as we continue expanding to 500+ locations. Perks & Benefits: We take care of the people who take care of our patients. As a full-time team member, youll receive: Medical, Dental & Vision Insurance (available after 30 days) Mental Health & Prescription Coverage Health Savings Account (HSA) with employer contributions Short & Long-Term Disability + Life Insurance 401(k) with Employer Match Paid Time Off starting at 152 hours/year Employee Assistance Program (free counseling sessions) Uniform Allowance + Verizon Discount + More The Details: Location: Our state-of-the-art urgent care facility Schedule: Full-time with flexible shifts (some evenings/weekends) Requirements: High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus Current CPR or Basic Life Support (BLS) certification is required for this role. We invest in your well-being so you can bring your best self to workevery shift, every patient. Ready to Help Patients Live Life, Uninterrupted? Join the AFC team that's redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care. AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at *********************************. At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $20.00 to $24.00 per hour . Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization.

WorkWell Dental Group Based in Lexington, MA Part-Time | $36$40/hour | 24 Days/Week About Us: WorkWell Dental Group is a patient-centered, multi-location dental group committed to delivering exceptional care with compassion and integrity. Our collaborative team supports multiple practices across Massachusetts, and we're looking for an experienced, reliable Traveling Dental Front Desk Coordinatorto join our growing team. Position Overview: We are seeking a dynamic and experienced Front Desk Coordinatorto provide front office coverage across several of our Massachusetts locations. This role is perfect for someone who thrives in a fast-paced environment, enjoys variety in their workweek, and is passionate about creating positive patient experiences. Coverage Areas: You will travel to any of the following locations based on business needs and staffing levels: Wilmington Peabody Everett Milford Worcester Athol The home office is based in Lexington, MA, and this role requires reliable transportation. Key Responsibilities: Greet and assist patients with check-in/check-out processes Present dental treatment plans clearly and confidently Verify and coordinate insurance benefits, including MassHealth Schedule appointments and manage office communications Ensure efficient daily operations and patient flow Support the clinical team with administrative needs Requirements: Minimum 2 years of dental front desk experience Proficiency in Eaglesoftpractice management software Strong understanding oftreatment planningandinsurance coordination Familiarity with MassHealthdental coverage Ability and willingness totravelto different locations Excellent communication, customer service, and organizational skills Flexible availability24 days/week * Compensation: $36$40/hour, depending on experience Mileage reimbursement for travel between offices Opportunity to grow with a supportive and respected dental group Ready to Apply? If you're a proactive, friendly, and experienced dental professional who enjoys variety in your schedule and can adapt to different office environments, wed love to hear from you!

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary About Us Mass General Brigham is a passionate, welcoming community where brilliant minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. A wide range of clinical and non-clinical employment opportunities exist at our member hospitals and at our other health care and research organizations. Find the job in our dynamically growing, integrated network that's right for you. The Opportunity Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments. Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward! Qualifications Education and Skills for Success * High School Diploma or equivalent required * Associates degree preferred * Tech-savvy and comfortable with high volume workloads * Organized and detail oriented * Ability to read and follow standard operating procedures * Ability to multi-task through various programs (using multiple monitors) and problem-solve * Exceptional strong customer service background * Strong knowledge of Microsoft products Experience * Medical office, health care or other relevant experience required * Prior customer service work experience, specifically in a contact/call center environment preferred * Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required * Epic or other cloud-based electronic health record (EHR) systems experience desired Working Conditions and Required Shifts * Monday Through Friday 40 hours per week * Training is 8a-430p ET, required for the first 2-4 weeks * Shifts will be determined by business needs, new hires must be open to all * Ortho center is open 8a - 5p. Shifts Available; 8a-4:30p, 8:30a-5pm * Cardiology & Neuro; open 8a-5:30p, Shifts Available; 8a-4:30p, 8:30a-5pm or 9a-530pm * Remote role requires Stable, Secure, Quiet, compliant workstation with ethernet connection * Employees must be open to all shifts for business need Additional Job Details (if applicable) Working Agreement & Remote Policy * All employees must be able to connect via ethernet cable to home router/modem to access web based secure programs to complete duties compliantly with MGB provided programs and equipment. * Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure), MGB provided equipment required for use. Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.42 - $27.74/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Join Midstate Radiology Associates (MRA) as a Full Time, 1st Shift, Patient Representative at our Buckland Hills Imaging Location. Position Schedule: Mon - Fri 8:30 AM - 5:00 PM. Position will eventiually move to the brand new office in Manchester. Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $18.00 and $24.57 per hour. For complete listing of all open positions, visit ********************************************** Job Summary: The Patient Representative is the face of the imaging department. The Patient Rep provides a full range of varied, multi-skilled secretarial, clerical and administrative support to the specific imaging locations which requires creativity, independent and discretionary judgment, and complete confidentiality to ensure that the needs of the internal and external customers are met. Key Accountabilities: Greeting patients and help maintain a timely accurate patient flow through the system. Obtains, enters and verifies all patient demographic and insurance data necessary to complete a patient registration. Collects insurance co-pays as applicable. Completes order entry through interfaced systems based on diagnosis codes and calls physician offices for clarification of orders. Explains financial requirements to patients/responsible parties and instructs as to payment procedure when required. Obtains all necessary signatures and initiates required documents for scheduled procedures. Performs insurance verification processes. Schedules all Radiology exams obtaining and entering appropriate symptom and diagnosis information and has familiarity with exam preparations. Prepares all required paperwork for scheduled appointments to ensure efficient service on day of procedure(s). Interacts with other departments, carriers and physician offices for the purpose of acquiring accurate demographic and insurance information. Answers phones with appropriate greeting and transfers calls as needed to the appropriate people. Obtains and provides reports and images on CD to patients or physician's offices. Follows established policies and procedures set by administration including department cleanliness and disinfecting. Assists in the Hereditary Cancer Risk Assessment program. Performs other duties as assigned. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Qualifications Guidelines: Education Required: High school diploma or equivalent. Knowledge, Skills, & Abilities: At least one year of customer service experience in a medical setting preferred. Knowledge of medical terminology. Quality assurance and customer service principles and practices. Communicate effectively with patients, relatives, medical staff and co-workers. Capacity to relate to patients of all cultural and socio-economic backgrounds. Maintain the confidentiality of patient records. Ability to understand and follow specifications and instructions. Attention to detail is required for success. Basic keyboard skills with proficiency in use of personal computer. Physical Requirements: Remaining in a stationary position, often sitting for prolonged periods. Adjusting or moving objects up to 15 pounds in all directions. Repeating motions that may include the wrists, hands and/or fingers. Must be able to lift up to 20 pounds at times. Moving about to accomplish tasks or moving from one worksite to another. Must be able to access and navigate each department at the organization's facilities The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply: Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website: *************************

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************ Job Description: • Receiving/Directing visitors • Operate multiple phone lines • Maintain a neat and presentable reception area • Coordinate daily meeting room set-up/break-down based on Outlook • Assist with catering orders for internal functions/meetings • Assist with office supply orders • Assist with shipping/receiving as needed • Prep outgoing FedEx labels online as needed • Perform facilities support as needed • Work with building security and visitor access • Typing, filing, sorting, mail/faxing and research duties Human Resources • Distribute daily interview schedules and resumes • Welcome interviewers/offer hot or cold beverages • Administer proper release forms before candidate starts email • Work with recruiters on booking travel/hotel for out of town candidates • Schedule lunch meetings for appropriate interviews • File resumes, schedules and NDA • Assist with the preparation of new hire packets Skill Requirements: • Excellent written and verbal skills. • Detail oriented, computer literate, excellent communication and interaction skills. • Ability to use Microsoft Excel, Word, PowerPoint and Outlook • Ability to work independently and meet goals/objectives with minimal supervision. • Self-starter, intuitive and perceptive. • Positive attitude and professional image Additional Information To discuss on this opportunity feel free to reach Raghu Varun Call on ************ or email your resume to ************************

Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! As the Front Desk Receptionist, you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. Responsibilities Starting at $16/hr. Greets visitors immediately upon arrival Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner Offers refreshments (coffee, water, etc.) to visitors, where applicable Manages doctor appointment book and beauty appointment book. Manages beauty and barber appointment book Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.) Keeps lobby clean and neat, free of clutter and trash Requirements High school diploma or equivalent certificate preferred. Possesses expert knowledge of telephone system and capable of teaching others As a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following: 8 holidays & 3 floating holidays Discounted Meal Program Paid Training & Company-provided Uniforms Associate Referral Bonus Program Physical & Mental Health Wellness Programs 401k Retirement Plan with Company Match Medical, Vision & Dental Benefits Tuition Reimbursement Program Vacation and Health & Wellness Paid Time Off * Eligibility may vary by employment status

Job Description PQC is seeking a dedicated and experienced Referral Clerk to work onsite at Hanscom AFB. Background: The Air Force Medical Service provides medical services for more than 2.63 million active-duty Service Members, Veterans and eligible beneficiaries. When specialty care is referred, the Referral Management Center is responsible for assisting the member, coordinating the referral with the specialty office, tracking the referral to closure, and returning all results of treatment to the patient's medical record. The successful candidate for this position will assist members and medical professionals throughout the referral process. At PQC, our employees are our best asset. We pride ourselves on growth and exceeding expectations, not only for our customers but also for our employees. We believe that having the best of the best on staff translates into having the best of the best in customer results. PQC was awarded 2018 8(a) Graduate of the year by the Small Business Administration. Duty hours will be Monday- Friday, 7:30 am to 4:30 pm. Hourly Rate: $21.28 + $5.09 benefits Members of our team Enjoy: Working with a highly engaged staff Competitive compensation Comprehensive benefits Medical Dental Vision Life Short Term Disability Long Term Disability Paid Time Off Paid Holidays Paid Weather Days Reimbursement for certifications Duties: Provide outstanding customer service in greeting patients/visitors at a front desk Answer and direct telephone calls to appropriate section for assistance, handle independently or take messages, as required Determine patient eligibility for services and schedules medical appointments for referred care Obtain updates and files medical records using electronic medical records systems Request medical records and ensures arrival of medical records prior to appointment Obtain documentation as requested by healthcare providers (test results, or documentation not yet filed in records) Qualifications: High school diploma or (GED) equivalency. General office administrative and clerical skills to perform receptionist duties and answer telephones. Knowledge of word processing, and Microsoft applications (including Windows, Word, Excel, Outlook). Preferred two years of healthcare administrative experience in either an inpatient or outpatient care setting within the last three years. General medical ethics, telephone etiquette, professional written/ verbal/ electronic communication, and customer service skills.

About this Role The Head of Medical Access is a critical leadership role within US Medical, responsible for leading and developing the US medical access strategy in close collaboration with US Market Access & Reimbursement (MA&R). This individual will lead a team of National and Regional Medical Account Directors (MADs) who serve as scientific and strategic partners to US healthcare systems and payer organizations. The leader will drive the integration of scientific engagement, health economics and outcomes research (HEOR), and access strategies across national and regional levels to support all of Biogen's Therapeutic Areas (TAs) and pipeline. This leader will work closely with cross-functional stakeholders, including US MA&R, US Marketing, Global Value & Access, and US Medical Affairs TAs, to ensure alignment and execution of medical access strategies that improve patient outcomes. Biogen's priority is to continue to foster and enable a diverse and inclusive workforce - representing age, gender, sexual identity, race, ethnicity, Veterans, and people with disabilities - that reflects the communities where we operate and the patients who we serve. What You Will Do Develop and lead the US medical access strategy in close collaboration with MA&R across all TAs and pipeline. Lead, coach, and develop a high-performing team of National and Regional MADs to ensure consistent execution of medical engagement strategies across all payer segments. Set strategic direction and oversee execution of US HEOR-Access medical strategies, ensuring alignment with therapeutic area priorities and access goals. Ensure the MAD team delivers high-quality scientific exchange and effectively communicates HEOR and real-world evidence (RWE) to payer stakeholders, including clinical teams, pharmacy benefit managers (PBMs), specialty pharmacy providers (SPPs), and integrated delivery networks (IDNs). Drive medical excellence through clear performance goals, strategic engagement, and continuous improvement via metrics, training, and collaboration. Represent the MAD team in internal forums and with senior leadership to advocate for resources, share insights, and align on enterprise priorities. Collaborate with cross-functional field and home office colleagues to meet customer needs with high-quality, customer-focused support. Serve as a key member of the North America Medical Extended Leadership Team, contributing to departmental strategy, capability building, and cross-functional alignment. Who You Are You are a strategic and collaborative leader with deep expertise in managed markets, medical affairs, and payer engagement. You are passionate about developing talent and building high-performing teams. You thrive in a cross-functional environment and are driven by the opportunity to shape access strategies that improve patient care. Required Skills Advanced scientific or clinical degree (MD, Pharm.D., Ph.D., DNP). Minimum 10 years of experience in the pharmaceutical industry, with at least 3 years in a leadership role within Medical Affairs, Market Access, or Managed Markets. Proven experience working with national and regional payer organizations. Deep understanding of medical engagement, healthcare/pharmaceutical environment, regulatory environment, field medical operations, scientific communication, and compliance. Performance oriented with business acumen, a focus on customer experience, and a patient-centric approach. Ability to travel up to 50% and work independently in a field-based role. Must be 18 years of age or older with a valid Driver's License and an acceptable driving record. Preferred Skills & Therapeutic Area Specific Skills Clinical experience and subject matter expertise in neurology and/or immunology. Demonstrated ability to influence cross-functional stakeholders and drive strategic alignment. Job Level: Management Additional Information The base compensation range for this role is: $238,000.00-$327,000.00 Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance. In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees' and their families physical, financial, emotional, and social well-being ; including, but not limited to: Medical, Dental, Vision, & Life insurances Fitness & Wellness programs including a fitness reimbursement Short- and Long-Term Disability insurance A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31) Up to 12 company paid holidays + 3 paid days off for Personal Significance 80 hours of sick time per calendar year Paid Maternity and Parental Leave benefit 401(k) program participation with company matched contributions Employee stock purchase plan Tuition reimbursement of up to $10,000 per calendar year Employee Resource Groups participation Why Biogen? We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.

JOIN THE CHC FAMILY! We are a Non-Profit Federally Qualified Healthcare Center located in Central Massachusetts. Our company opened in February 2002 in response to a Community Needs Assessment that identified a need for medical service for the underserved members of our community. We strive to provide compassionate care regardless of income or insurance status to everyone who walks through our doors, including low income, underinsured, uninsured, publicly housed, and homeless populations. CHC is committed to fostering, cultivating and preserving a culture of diversity, equity, and inclusion. At CHC, we strive for a workforce that reflects the community we serve. We are proud to be able to serve our community! If you are passionate about the work we do here, we would love to hear from you! Under the general supervision of the Medical Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at Community Health Connections Optometry department. The responsibilities of the Front Desk Receptionist include receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed. Responsibilities include: * Receives and directs incoming patients. * Reviews and updates patient information related to demographics and insurance. * Follows established health center protocol for the check-in, encounter form production, and check-out. * Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms. * Places reminder calls to patients with upcoming appointments * Follows established health center protocol for daily cash reconciliation. * Schedules walk-in appointments, in collaboration with the Nurse of the Day * Schedules patient appointments according to established protocol * Provides coverage to Medical Records as needed. * Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients. Minimum Qualifications: * High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred. * Bilingual in Spanish is a plus * 1-year similar work experience or in a medical office environment preferred * Computer skills for accurate data entry * Knowledge of basic medical terminology preferred. * Demonstrated interpersonal relationship skills. * Demonstrated proficiency in reading, writing and speaking in English. * Demonstrated ability to work in a fast paced, high telephone call volume office environment. Benefits: * 401k * Generous vacation and personal time for eligible employees * Sick time * Medical, dental, and vision insurance * 100% paid Life insurance/AD&D * 100% paid Long-Term disability. * Employee Assistance Program (EAP) * Discounts on travel and entertainment! * Discounts on cell phone service, computer purchases, and more! * College Tuition Rewards/CMEs * Company Events & Activities (Annual cookout and holiday party, health and wellness events," Lunch & Learn's", team building, and more!) * Employee Assistance Program (EAP) * EyeMed Vision Care Program * Accident & Cancer Insurance * Educational development reimbursement * Discounts on - gym membership, travel & entertainment tickets, electronics, and more!

is 100% onsite at the Waltham location. The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: * Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues * Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal * Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers * Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience * Prepares for and attends shift handoffs and team huddles * Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed * Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments * Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications * Collects co-payments, reconciles deposits, and provides accurate records in hospital systems * Transcribes treatment and billing data; communicates with other departments for clinical and administrative services * Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required * Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations * Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records * Processes prescription refills, letters, and external requests * Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently * Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: * High School Diploma/ GED Experience: * No healthcare experience required - Basic customer service and computer skills. * Makes use of customer service knowledge to assist patients and families in resolving problems. * Conveys a positive demeanor when interacting with patients, families, and coworkers. * Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. * Ability to work with diverse internal and external constituencies. * Demonstrates the ability to pay attention to detail and accuracy. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Description Duties Include: Greeting patients and visitors in a prompt, courteous and helpful manner Check-in patients, collect co-pays, verify and update demographic and insurance information Booking, coordinating and rescheduling patient appointments Monitor daily appointment reminder reports and make changes to schedule Conduct daily insurance eligibility check Check-out patients, schedule return appointments Maintain and update current information on daily physician's schedules Answer telephone, screen calls, take messages and provide general information Perform call center duties as assigned Direct patients in filling out record requests and transfer forms Monitor and maintain the orderliness of the waiting areas Attend meetings as required Perform related work as required Typical Working Conditions: Work is performed in the reception area. Involves frequent telephone and personal contact with patients. Work may be stressful at times. Interaction with others is constant. Knowledge, Skills and Abilities: Knowledge of business office procedures. Skill in operating a computer, photocopier and fax machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees and the public. Education: Minimum High School graduation with one year of medical office experience. Job Type: Full-time Salary: Up to $23.00 per hour Benefits: 401(k) Health insurance Life insurance Paid time off Vision insurance Dental reimbursement Healthcare setting: Private practice Medical specialties: Ophthalmology Schedule: 8 hour shift Holidays Monday to Friday Weekend (as needed) Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Preferred) Computer Skills: 1 year (Preferred) Work Location: In person Job Type: Full-time Expected hours: 32 - 40 per week

Front Desk Coordinator “Open Up” to A Whole New Dental Experience Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care. Wondering how this shapes your job experience? We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry. Smiling from Open to Close (Pay Rate $23.00-25.00 per hour) Monday 8am-5pm Thursday 7am-4pm Friday 7am-4pm Days are negotiable Responsibilities Skills Required to Make a Great “Impression” on Our Team 2+ years of dental or healthcare experience required Ability to work in fast paced environment Willingness to learn new skills and technology Highly motivated, team player Looking for a long term fit Qualifications “Brace” Yourself… It only Gets Better Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us Comprehensive benefits package, including 401k Constant opportunities for career growth and continuing education An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law. #NADG3 We can recommend jobs specifically for you! Click here to get started.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary About Us Mass General Brigham is a passionate, welcoming community where brilliant minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. A wide range of clinical and non-clinical employment opportunities exist at our member hospitals and at our other health care and research organizations. Find the job in our dynamically growing, integrated network that's right for you. The Opportunity Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments. Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward! Qualifications Education and Skills for Success High School Diploma or equivalent required Associates degree preferred Tech-savvy and comfortable with high volume workloads Organized and detail oriented Ability to read and follow standard operating procedures Ability to multi-task through various programs (using multiple monitors) and problem-solve Exceptional strong customer service background Strong knowledge of Microsoft products Experience Medical office, health care or other relevant experience required Prior customer service work experience, specifically in a contact/call center environment preferred Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required Epic or other cloud-based electronic health record (EHR) systems experience desired Working Conditions and Required Shifts Monday Through Friday 40 hours per week Training is 8a-430p ET, required for the first 2-4 weeks Shifts will be determined by business needs, new hires must be open to all Ortho center is open 8a - 5p. Shifts Available; 8a-4:30p, 8:30a-5pm Cardiology & Neuro; open 8a-5:30p, Shifts Available; 8a-4:30p, 8:30a-5pm or 9a-530pm Remote role requires Stable, Secure, Quiet, compliant workstation with ethernet connection Employees must be open to all shifts for business need Additional Job Details (if applicable) Working Agreement & Remote Policy All employees must be able to connect via ethernet cable to home router/modem to access web based secure programs to complete duties compliantly with MGB provided programs and equipment. Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure), MGB provided equipment required for use. Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.42 - $27.74/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.