Membership coordinator vs call center manager

Differences between membership coordinator and call center manager duties and responsibilities

Membership coordinator example responsibilities.

• Manage twitter account to actively engage followers, members, and prospects.
• Review activities include HMO & POS manage care appeals, and customer concern issues.
• Manage the overall coordination of payroll, hiring, activation, security/clearances, and member/employee relations.
• Track all incoming leads and follow up with all current leads while maintaining a large CRM database.
• Manage finances for organization using QuickBooks.
• Research and implement ACH debit system for the collection of membership dues.
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Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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