Microcomputer technician vs level senior technician

Differences between microcomputer technician and level senior technician duties and responsibilities

Microcomputer technician example responsibilities.

• Manage user application access through Citrix.
• Install, configure, maintain and troubleshoot microcomputers, laser printers, software and other computer-relate hardware.
• Provide hands on support for all college technology resources, including workstations, servers, and telecommunications.
• Interview, configure, deploy, and create backup files for monthly expire lease workstations and new user setup.
• Diagnose and troubleshoot workstation connectivity issues.
• Maintain government and/or vendor-manufacture telecommunications equipment, fiber optic modems, multiplexer, fiber optic/Ethernet cables, switches & telephone systems.
Show more

Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
Show more