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Microcomputer technician vs technician support tier

The differences between microcomputer technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a microcomputer technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $43,055 average annual salary of a microcomputer technician.

The top three skills for a microcomputer technician include PC, network printers and troubleshoot. The most important skills for a technician support tier are customer service, technical support, and phone calls.

Microcomputer technician vs technician support tier overview

Microcomputer TechnicianTechnician Support Tier
Yearly salary$43,055$54,889
Hourly rate$20.70$26.39
Growth rate10%10%
Number of jobs89,598109,671
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 37%
Average age4242
Years of experience22

Microcomputer technician vs technician support tier salary

Microcomputer technicians and technician support tiers have different pay scales, as shown below.

Microcomputer TechnicianTechnician Support Tier
Average salary$43,055$54,889
Salary rangeBetween $26,000 And $69,000Between $38,000 And $78,000
Highest paying City-Benicia, CA
Highest paying state-New York
Best paying company-Scantron
Best paying industry-Technology

Differences between microcomputer technician and technician support tier education

There are a few differences between a microcomputer technician and a technician support tier in terms of educational background:

Microcomputer TechnicianTechnician Support Tier
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 37%
Most common majorInformation TechnologyBusiness
Most common collegeStanford UniversityStanford University

Microcomputer technician vs technician support tier demographics

Here are the differences between microcomputer technicians' and technician support tiers' demographics:

Microcomputer TechnicianTechnician Support Tier
Average age4242
Gender ratioMale, 86.8% Female, 13.2%Male, 73.1% Female, 26.9%
Race ratioBlack or African American, 13.0% Unknown, 5.2% Hispanic or Latino, 15.1% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between microcomputer technician and technician support tier duties and responsibilities

Microcomputer technician example responsibilities.

  • Manage user application access through Citrix.
  • Install, configure, maintain and troubleshoot microcomputers, laser printers, software and other computer-relate hardware.
  • Provide hands on support for all college technology resources, including workstations, servers, and telecommunications.
  • Interview, configure, deploy, and create backup files for monthly expire lease workstations and new user setup.
  • Diagnose and troubleshoot workstation connectivity issues.
  • Maintain government and/or vendor-manufacture telecommunications equipment, fiber optic modems, multiplexer, fiber optic/Ethernet cables, switches & telephone systems.
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Technician support tier example responsibilities.

  • Walk customers through installations and achieve VoIP registration and/or DSL connectivity.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Help customers out with technical support with android basic cell phones and making changes to customer's accounts.
  • Experience in troubleshooting network connectivity, email, TCP/IP and voice over IP issues.
  • Help customers design custom reports to export data to and from the SQL database.
  • Support with ios, android, windows, and blackberry OS including tablets and mobile device.
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Microcomputer technician vs technician support tier skills

Common microcomputer technician skills
  • PC, 10%
  • Network Printers, 9%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Windows Server, 4%
  • Software Support, 4%
Common technician support tier skills
  • Customer Service, 15%
  • Technical Support, 12%
  • Phone Calls, 5%
  • Cisco Ios, 5%
  • Tier II, 4%
  • LAN, 4%

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