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The differences between network interns and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network internship and a technical support engineer. Additionally, a technical support engineer has an average salary of $85,716, which is higher than the $33,322 average annual salary of a network internship.
The top three skills for a network internship include python, switches and C++. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Network Internship | Technical Support Engineer | |
| Yearly salary | $33,322 | $85,716 |
| Hourly rate | $16.02 | $41.21 |
| Growth rate | 5% | 10% |
| Number of jobs | 95,971 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 63% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
In a network internship, an intern's duties depend on the directives of a manager or supervisor. They typically perform support and beginner tasks, such as processing and organizing documentation, liaising with potential clients through calls and correspondence, greeting visitors, answering inquiries, and running errands. An intern may also participate in creating business plans, optimizing existing systems, attending meetings, conducting market research and analysis, and handling issues and concerns in adherence to the company's policies and regulations.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Network interns and technical support engineers have different pay scales, as shown below.
| Network Internship | Technical Support Engineer | |
| Average salary | $33,322 | $85,716 |
| Salary range | Between $27,000 And $40,000 | Between $61,000 And $119,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Washington |
| Best paying company | - | Meta |
| Best paying industry | - | Technology |
There are a few differences between a network internship and a technical support engineer in terms of educational background:
| Network Internship | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 63% |
| Most common major | Computer Networking | Electrical Engineering |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between network interns' and technical support engineers' demographics:
| Network Internship | Technical Support Engineer | |
| Average age | 43 | 42 |
| Gender ratio | Male, 70.1% Female, 29.9% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.7% Asian, 13.8% White, 61.2% American Indian and Alaska Native, 0.3% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |