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The differences between noc analysts and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a noc analyst has an average salary of $54,953, which is higher than the $37,318 average annual salary of a help desk analyst.
The top three skills for a noc analyst include servers, network operations and troubleshoot. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| NOC Analyst | Help Desk Analyst | |
| Yearly salary | $54,953 | $37,318 |
| Hourly rate | $26.42 | $17.94 |
| Growth rate | 5% | 10% |
| Number of jobs | 36,258 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Average age | 45 | 42 |
| Years of experience | - | 2 |
A Network Operation Center (NOC) analyst works on ensuring the stability and working order of all network connections used in a company. The position is essential for companies that require fast-paced communication in both internal and external affairs. Companies like customer support centers, online services, and the like require someone who will inspect, monitor, troubleshoot, and upgrade all vital network and IP connections used in a company. A network operation center analyst should be highly knowledgeable in network engineering and relative fields of study.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Noc analysts and help desk analysts have different pay scales, as shown below.
| NOC Analyst | Help Desk Analyst | |
| Average salary | $54,953 | $37,318 |
| Salary range | Between $41,000 And $72,000 | Between $26,000 And $52,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | Idaho | Massachusetts |
| Best paying company | Motorola Solutions | Pacific Investment Management Company LLC |
| Best paying industry | Technology | Government |
There are a few differences between a noc analyst and a help desk analyst in terms of educational background:
| NOC Analyst | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Information Systems |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between noc analysts' and help desk analysts' demographics:
| NOC Analyst | Help Desk Analyst | |
| Average age | 45 | 42 |
| Gender ratio | Male, 87.3% Female, 12.7% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 10.2% Unknown, 4.5% Hispanic or Latino, 14.3% Asian, 10.2% White, 60.5% American Indian and Alaska Native, 0.3% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |