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  • Senior Manager, Field Analysis & Operations

    Tundra Technical Solutions

    Operations director job in Cambridge, MA

    Job Title: Senior Manager, Field Analysis & Operations (Contract) Job Category: Marketing / Commercial Operations Contract The Senior Manager, Field Analysis & Operations (Contract) will be a core member of the Commercial Operations team, reporting to senior commercial leadership. This role supports analysis, deployment, and enablement across four non-sales commercial field teams. The individual will lead and contribute to sub-national analytics, act as a key liaison between field teams and headquarters, and partner with leadership to drive business growth and support patient needs. Core Responsibilities Partner with field and commercial operations leadership to prioritize, plan, and execute sub-national analytics supporting business planning, quarterly business reviews, and operational reporting Develop and manage project plans across key operational activities, including metrics and analytics, targeting (static and dynamic), customer and team alignments, Veeva strategy, and other operational initiatives (e.g., car program, RxVantage) Lead the internal customer and field excellence planning process, partnering closely with field and functional leaders to assess and enhance field capabilities across deployment and enablement channels Identify trends and insights from analytics efforts and translate them into high-impact initiatives in collaboration with cross-functional partners such as training and marketing Additional Responsibilities Serve as the initial point of contact for field team data inquiries, conducting triage analysis and escalating as needed Collaborate with IT/IS teams on Veeva integrations and other system interfaces to ensure seamless data flow Manage projects and deliverables with external vendors as required Required Skills & Experience HQ-based commercial experience strongly preferred Proficiency with Microsoft Office, particularly Excel (reporting/modeling) and PowerPoint Experience with third-party syndicated data sources (e.g., IQVIA, Symphony, Komodo) and/or specialty pharmacy, distributor, copay, or lab data Experience managing cross-functional projects in a matrixed environment Strong analytical, problem-solving, and organizational skills with high attention to detail Ability to influence outcomes and lead initiatives without direct authority Clear, open, and effective communicator with a strong customer-focused mindset Ability to manage multiple priorities in a fast-paced, dynamic environment Preferred Qualifications Oncology or rare disease experience Experience with BI tools such as Tableau Experience working with Veeva CRM Education & Background 5-7 years of commercial pharmaceutical or biotech experience, with 2-4 years in commercial operations, training, or marketing OR 7+ years of life sciences consulting experience focused on commercial strategy and implementation
    $118k-166k yearly est. 3d ago
  • Global Safety and Security Center Operator

    The TJX Companies, Inc. 4.5company rating

    Operations director job in Marlborough, MA

    The Opportunity: Contribute To The Growth Of Your Career. Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur. This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential. This is a role that requires a hands-on and agile approach to learning new skills and keeping up with technology. 3rd Shift Position (11pm-7am) 5 day schedule/7 day availability The main duties to be completed within the role of GIS SOC Operator include but not limited to the following: Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities Responsible for all control room operations, including CCTV review. Ensure that all incidents are dealt with, logged and communicated in accordance with procedures Provide operational support to the GIS SOC Specialists, Supervisors, or appropriate Managers Support major incident command, control and crisis management and provide recommendations. Knowledge of how to use security and fire alarm systems Must be able to be contacted while on shift Be open and willing to undertake new training across GIS SOC functions. This may require an adjustment in scheduling to business needs Qualifications: Bachelor's degree or 1-4 years of experience in lieu of degree working experience with Incident Management and Change Management Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously. Troubleshooting experience Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off hours shift coverage and be able to take ownership of technical issues in the role of Incident Commander Accountability and Trust Unquestionable integrity and ethic
    $112k-190k yearly est. 2d ago
  • Director of Data and Biostatistics

    Gardner Resources Consulting, LLC

    Operations director job in Lexington, MA

    Education and Experience: · Master's degree in Life Sciences, Health Informatics, Biostatistics or related field. · Minimum of 8-10 years of data management and/or biostatistics experience in clinical research, with at least 3 years in a leadership role. · Strong background in medical device clinical trials and understanding of FDA and ISO regulations (e.g., 21 CFR Part 11, ISO 14155). · Knowledgeable in statistical methods. · Proficiency with clinical data systems (e.g., Medidata Rave, Oracle InForm, REDCap). · Experience with device data integration and analysis. · Solid understanding of database design, data standards (e.g., CDISC), and data quality assurance. · Excellent communication, leadership, and project management skills. Skills/Competencies: · Excellent written and effective verbal communication skills. · Ability to communicate cross-functionally across the organization. · PC skills; word processing, spreadsheet, database, Internet search and utilization. · Flexible and able to work in a fast-paced environment. · Team player. · Ability to organize and judge priorities. · Excellent ability to generate and maintain accurate records.
    $114k-167k yearly est. 19h ago
  • Associate Director, Clinical Operations

    EPM Scientific 3.9company rating

    Operations director job in Boston, MA

    Base Salary: $145K-$215K USD + Bonus | Full-Time | Remote A fast-growing, clinical-stage biotech is redefining treatment paradigms with cutting-edge bispecific antibody therapies for immune and inflammatory disorders. Backed by strong investors and powered by a lean, agile team, this company is on a mission to deliver transformative biologics for patients with complex immune-mediated conditions. Be part of a team where innovation meets purpose-and help shape the next generation of therapies. Key Responsibilities Lead and oversee global Phase I-III clinical trials across immunology and inflammatory indications. Manage CROs and specialty vendors, ensuring adherence to GCP, ICH, and regulatory standards. Own budgets, timelines, and risk mitigation plans for all clinical programs. Collaborate cross-functionally with Clinical Development, Regulatory, Data Management, and Quality teams. Drive inspection readiness and ensure audit preparedness. Qualifications Minimum 8 years of clinical operations experience in biotech/pharma, including 3+ years in a leadership role. Proven track record managing global trials and CROs. Strong knowledge of GCP, ICH, and regulatory requirements. Immunology or inflammatory disorder experience preferred. If you or someone you know fits this experience and shows interest, we'd love to speak with you!
    $145k-215k yearly 4d ago
  • Director/Senior Director,CMC lead

    WuXi XDC

    Operations director job in Boston, MA

    WuXi XDC (stock code: 2268.HK), a leading Contract Research, Development and Manufacturing Organization (CRDMO) focused on the global antibody drug conjugates (ADCs) and broader bioconjugate market, is a pioneering CRDMO offering integrated, end-to-end services. Services are provided from proximately located, state-of-the-art laboratories and manufacturing facilities, allowing for a significant reduction in development timelines and costs. Headquarter in Shanghai, China, our over 1,000 skilled employees work across a global network to deliver expert-driven, high-quality and right-first-time project execution for our customers. By offering a single-source, open-access platform with the most comprehensive capabilities and technologies, WuXi XDC enables our biopharmaceutical partners to speed the development of innovative therapies for the benefit of patients worldwide. About the job Summary: The incumbent will lead the orderly progression of projects from the proposal stage through project completion by interacting with the client, technical teams and business development team. The incumbent will also participate in business development activities such as visiting existing or new clients and promoting WuXi XDC's services at conferences/trade shows. This position will offer the candidate flexibility working remotely from home in US or EU locations. Relocation to China could be an option. Responsibilities: Provide project and portfolio leadership supporting IND-enabling early and late stage bioproduct development CMC activities. Collaborate with CMC functional areas to ensure successful execution of various ADC or bioconjugate CMC projects, and delivery of results on time and within budget. Assist with development and manufacturing alliance management, product development and manufacturing strategy. Coordinate efforts and facilitate communication to ensure alignment between WuXi XDC and clients. Work with a high-performance team to ensure best quality services. Enhance current service offering and develop new clients. Technical Skills /Knowledge: The candidate should possess strong and effective project management, problem solving and interpersonal skills, and have a proven track record of working cross-functionally, across a wide variety of technical, business, and operational areas. Demonstrate good understanding of the pharmaceutical industry and large molecule drug development. The title of this CMC Lead position is flexible and may be from Associate Director, Director up to Senior Director. Depending upon the title, minimal 5-20 years of relevant pharmaceutical or biotech industry experience in CMC process development and/or GMP manufacturing is required. Working knowledge and understanding of current regulations and industry trends for large molecule and ADC/bioconjugate product development, manufacture, and testing is a must. Working experience in ADC is preferred. Experience in a Contract Research Organization (CRO) or Contract Manufacturing Organization (CMO) is preferred, but not required. Customary Education and Experience: MS/PhD in biochemistry, molecular biology, biochemical engineering, pharmaceutical science or related discipline. Fluent in English and Mandarin Chinese. Must have working knowledge of MS Office products. Technical experience at large pharma or biotech companies. ADC/Biologics process/formulation/analytical development and/or manufacturing experience
    $131k-192k yearly est. 4d ago
  • Senior Director, Healthcare Compliance

    Larson Maddox

    Operations director job in Boston, MA

    We are partnered with a commercial-stage Biopharmaceutical company who is looking to bring on a Compliance Business Partner at the Senior Director level. This position offers a unique opportunity to shape compliance strategy within a dynamic, growth-oriented environment, partnering closely with senior leadership and stakeholders. Key Responsibilities: Oversee and manage day-to-day commercialization efforts while ensuring adherence to applicable laws, regulations, and industry standards. Develop, implement, and maintain compliance policies, procedures, and training programs to guide organizational operations. Serve as the primary compliance advisor for business teams, providing risk identification and mitigation strategies for initiatives involving healthcare professionals, patients, and advocacy groups. Provide compliance oversight for programs such as speaker engagements, sponsorships, grants, and other healthcare-related interactions. Support transparency reporting, drug price reporting, internal investigations, and access to compliance tools including risk assessments and vendor due diligence. Qualifications: 8+ years of pharmaceutical compliance, audit, or related experience; B.A./B.S. required, advanced degree (MBA/JD) preferred. Strong knowledge of U.S. and global compliance laws, including anti-kickback statutes, transparency reporting, and industry guidelines (OIG, PhRMA). Experience with compliance audits, monitoring, and global transparency reporting; CHC or PMP certification is a plus.
    $131k-192k yearly est. 4d ago
  • Inventory & Operations Manager

    DLP Industries

    Operations director job in Weymouth Town, MA

    Warehouse Operations Manager Weymouth, MA | Full-Time | On-Site DLP Industries is a leading distributor of maintenance, repair, and operations products in New England. We recently expanded into a larger warehouse in Weymouth, MA and are looking for an Warehouse Operations Manager to help streamline operations and support our continued growth. What You'll Do: Oversee daily warehouse operations Manage inventory accuracy and stock levels Expedite order fulfillment process Coordinate purchasing and supplier interactions Handle shipping and receiving Assist with local deliveries as needed What We're Looking For: Experience with fasteners, hardware, or MRO products (strong plus) Background in warehouse operations, logistics, and inventory control Strong organizational and time-management skills Clear written and verbal communication If you're looking to make a real impact at a growing company, and want the opportunity to grow your career into strategic roles, we'd love to hear from you.
    $75k-118k yearly est. 2d ago
  • Global Patient Advocacy Director: Rare-Disease Impact

    Zevra Therapeutics, Inc.

    Operations director job in Boston, MA

    A biotechnology company based in Boston, MA, is seeking a Director, Global Patient Advocacy. This role involves developing advocacy strategies, engaging with patient advocacy organizations, and ensuring alignment with internal teams. Candidates should hold a BS/BA degree and have over 10 years of relevant experience in the pharma or biotech industry. This position emphasizes building relationships and driving patient-centric initiatives. #J-18808-Ljbffr
    $149k-216k yearly est. 4d ago
  • Vice President of Operations-Luxury Short Term Rentals

    Talently

    Operations director job in Boston, MA

    Job Title: Executive Vice President of Operations Salary: $150,000-$165,000 + BONUS Skills: Short Term Rental Experience, Willingness to Travel, Abscence of Ego, Super Process Driven, PropCo, OpCo About the Hospitality Company / The Opportunity: Step into a high-impact executive leadership role with a dynamic company at the forefront of the hospitality industry. Specializing in luxury short-term rentals and group travel experiences across premier destinations, this organization combines the warmth of hospitality with innovative, data-driven operational strategies. This opportunity offers you the chance to architect and scale sophisticated operational systems, make significant P&L improvements, and help redefine the standards for group accommodation-all while leading a geographically distributed, high-performing team in a rapidly growing sector. Responsibilities: Shape and execute operational strategy across all business divisions, including property operations, company operations, new property installations, and procurement. Architect scalable processes and systems that optimize operational efficiency and drive measurable improvements in profitability across multiple markets. Oversee and develop regional and functional leaders while cultivating a culture of operational excellence within both PropCo and OpCo entities. Lead centralized purchasing and supply chain functions to ensure cost-effective procurement and strong vendor relationships nationally. Manage budgets, oversee P&L performance, and implement effective cost control strategies to ensure sustainable growth. Champion speed-to-market initiatives and process improvements to support company expansion in new and existing markets. Preserve high guest experience standards and brand consistency across all properties and operational activities. Travel up to 25-30% to key markets and properties, providing executive oversight and leadership presence. Must-Have Skills: 10+ years of operations leadership, with at least 5 years at the executive or senior level in hospitality, property management, or real estate operations. Proven experience designing and implementing operational systems in multi-market environments. Strong expertise in P&L management, budget development, and rigorous cost control. Successful track record leading large, multi-disciplinary teams and managing large-scale organizational change. Bachelor's degree required; MBA or equivalent leadership training strongly preferred. Background in centralized purchasing, procurement, or supply chain management across diverse vendors. Outstanding interpersonal and written communication skills, with the ability to influence executive stakeholders. Willingness and ability to travel up to 25-30% nationally. Nice-to-Have Skills: Specific experience in luxury short-term rental or group hospitality operations. Strong familiarity with both PropCo and OpCo business models and operations. MBA or advanced degree in a relevant field. Technological fluency, including experience with hospitality tech platforms and data-driven decision making. Abscence of ego and a collaborative, team-focused leadership style. Demonstrated ability to thrive in a fast-paced, scaling environment.
    $131k-215k yearly est. 19h ago
  • Director of Operations (Must have previous Director of Operations Experience)

    Slocum Home Team

    Operations director job in Warwick, RI

    Director of Operations & Integrator (Track) Full Time In Office Warwick, RI The Slocum Home Team is growing fast. We're a third-generation Rhode Island real estate team, and we're looking for a high-level operator to help us scale from 285 transactions to 300, 400, 500, and beyond. If you love building systems, tightening operations, aligning teams, and running a business with clarity and speed, this is the role. You'll partner with the Team Leader (Visionary) and Sales Manager to run the operational side of the company. You'll lead systems, processes, onboarding, training, reporting, and cross-department alignment. You'll build structure. You'll remove friction. You'll turn ideas into action. What You'll Do: Run the operational engine of the company Build and maintain SOPs, checklists, and systems Lead our tech stack (FUB, SISU, Skyslope, Google Workspace, Ruuster, Fello, Skool, etc.) Own onboarding and training systems Manage scorecards, dashboards, and reporting Oversee cross-department alignment with Sales, Marketing, ISA, Finance, and TCs Lead our EOS tools (L10s, Scorecard, Rocks, Accountability Chart, IDS) Ensure data accuracy across all systems Drive operational efficiency and consistency Help run internal communication, weekly updates, and cascades Oversee compliance and documentation Support culture and client events Lead the Operations Coordinator and support department heads Use AI, automations, and workflows to streamline execution Improve processes across the business every quarter Who You Are: Highly organized Detail obsessive Tech savvy and curious Comfortable adopting new tools, including AI Calm under pressure Strong communicator Forward thinker Accountable Process oriented Loves operations as much as others love selling Comfortable leading departments Thrives in a high-growth environment Loves building structure and solving problems You aren't afraid of AI. You use it to work smarter and faster. You raise the standard in every room. Must-Have Experience: Operations leadership in real estate or another high-volume, system-heavy environment Confidence working with tech systems and automations Project management Hiring, onboarding, and training support Building or improving processes Leading cross-functional teams Running meetings or operational rhythms Strong written and verbal communication skills Bonus points for Monday.com, Airtable, Zapier, Make, APIs, or dashboard experience. What Success Looks Like: Clean systems Accurate data Smooth onboarding Predictable reporting Aligned departments Reduced friction Agents who feel supported A company that runs faster and smarter every quarter Why Join Us: We're a third-generation team with deep Rhode Island roots We're aligned with the largest independent brokerage in the country We have a clear vision, a strong culture, and a serious growth plan You'll help shape the future of a legacy brand Benefits: Health insurance Paid time off Parental leave Professional development assistance Retirement plan Education: Bachelor's (Preferred) Experience: Operations: 2 years (Required) Ability to Commute: East Greenwich, RI 02818 (Required) Work Location: In person
    $85k-141k yearly est. 4d ago
  • General Manager Operations

    KBW Financial Staffing & Recruiting

    Operations director job in Merrimack, NH

    KBW Financial Staffing and Recruiting has partnered with a well-established construction services organization is seeking an experienced General Manager in the Merrimack County, New Hampshire area, to lead overall operations and support continued growth. This role is ideal for a hands-on leader comfortable operating across both field and office environments, with responsibility for operational performance, financial results, and team leadership. Key Responsibilities Provide visible, engaged leadership with a strong focus on safety, accountability, and execution Oversee operational and financial performance, including budgeting and margin management Guide project planning, estimating, scheduling, and overall delivery Build, develop, and lead a collaborative management team Drive process improvements across operations, project management, and administrative functions Monitor project progress, costs, and timelines to improve efficiency and outcomes Support contract administration, compliance, documentation, and close-out activities Maintain effective communication with clients, partners, and internal stakeholders Partner with ownership and leadership on short- and long-term business strategy Promote the use of systems and technology to improve productivity Qualifications 10+ years of leadership experience in construction or a similar operational environment Prior responsibility for running a business unit or major operational function, including financial oversight Demonstrated ability to lead teams and manage complex operations Experience with infrastructure, state and local contract work preferred Strong communication and relationship-building skills Working knowledge of industry safety and regulatory standards is a plus This is a senior leadership opportunity for someone looking to make a meaningful impact within a stable, growth-oriented organization.
    $69k-147k yearly est. 19h ago
  • Director of Customer Success Operations

    Foundry 4.4company rating

    Operations director job in Boston, MA

    Foundry is a global digital media company specializing in technology marketing solutions. Formerly IDG Communications, Foundry leverages proprietary data, premium content, and martech solutions to connect technology buyers with leading brands. With a portfolio of trusted IT publications and demand-generation tools, Foundry drives informed purchasing decisions for businesses worldwide. Backed by Regent, Foundry is rapidly expanding its global reach through innovation and strategic growth. Position Summary The Director of Customer Success Operations leads the processes, systems, and analytics that power Foundry's CS organization. They streamline workflows for renewals, onboarding, and customer feedback, while managing and developing the CS Ops team to enable frontline CSMs. This role owns reporting and insights, turning customer health and performance data into actionable strategies that improve efficiency, drive retention and growth, and align CS efforts with business goals. By linking operational performance to financial outcomes, the Director ensures Customer Success contributes directly to revenue, profitability, and long-term customer value. Responsibilities The successful candidate will be expected to: Build and optimize CS processes: Design and implement scalable workflows that streamline renewals, onboarding, lifecycle management, and customer feedback. Lead and develop the CS Ops team: Manage, mentor, and coach operations staff, ensuring alignment with CS priorities and professional growth. Own systems and tools: Oversee CS technology platforms (HubSpot, Boostr, D365, Monday.com), ensuring adoption, integration, and continuous improvement. Deliver reporting and insights: Develop dashboards and reporting frameworks that measure customer health, retention, expansion, and CS ROI. Enable the frontline team: Provide CSMs and Directors with playbooks, data, and operational support to drive customer outcomes and revenue growth. Monitor performance and efficiency: Track operational KPIs and financial impact, linking CS activities to revenue retention, NRR, and profitability. Partner cross-functionally: Collaborate with Sales, Product, and Operations leadership to align CS processes with revenue targets and customer outcomes. Support financial forecasting: Provide input into revenue forecasts and renewal projections, helping leadership anticipate growth and risk trends. Champion consistency at scale: Standardize processes and codify best practices to ensure customers receive a consistent, high-quality experience worldwide. Qualifications Experience & Leadership: 8-10+ years in Customer Success, Operations, or related functions, with at least 3-5 years leading CS Ops, Revenue Ops, or similar teams. Proven ability to design and scale processes, systems, and reporting that drive measurable outcomes. Industry Knowledge: Strong understanding of B2B marketing, media, and data-driven campaign delivery. Familiarity with subscription, renewal, and services business models, and experience linking CS operations to financial performance. Operational Excellence: Demonstrated expertise in building playbooks, streamlining workflows, and codifying best practices that improve efficiency and customer experience. Financial Acumen: Ability to connect operational performance to business results, including retention, NRR, profitability, and forecasting. Skilled at building financial models and presenting CS ROI to leadership. Technical & Tools Proficiency: Advanced knowledge of CRM and marketing platforms (HubSpot, Boostr, D365, Salesforce, Monday.com) and data visualization/reporting tools. Strong Microsoft Excel/PowerPoint/Office skills. Analytical Skills: Strong data-driven mindset with the ability to design and interpret dashboards, customer health metrics, and performance KPIs to guide strategy. Collaboration: Track record of partnering effectively with Sales, Product, Marketing, and Operations to align customer and business goals. Education: Bachelor's degree required; MBA or advanced degree in business, operations, or related field preferred.
    $135k-177k yearly est. Auto-Apply 18d ago
  • Director of Customer Success - SLED & Healthcare

    Armis 4.1company rating

    Operations director job in Boston, MA

    Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. About the Role We're seeking a Director of Customer Success - SLED & Healthcare to lead our post-sales strategy and execution across state, local, education, and healthcare customers in North America. This leader will own customer health, retention, and growth by driving adoption, measurable outcomes, and strong executive relationships across mission-driven public sector and healthcare organizations. The ideal candidate is a strategic operator, people leader, and coach - someone who can build inclusive, high-performing teams, foster cross-functional collaboration, and deliver exceptional outcomes for customers protecting critical public and healthcare infrastructure. Key Responsibilities Leadership & Strategy Lead, mentor, and grow a high-performing team of Technical Customer Success Managers (TCSMs) supporting SLED and healthcare accounts across the U.S. Define and execute the Customer Success strategy aligned with Armis' broader go-to-market, retention, and growth goals for both the public sector and healthcare markets. Partner with Sales, Renewals, and Support leadership to ensure a unified, value-driven customer journey. Act as a voice of the customer to Product, Engineering, and Operations, advocating for features and capabilities unique to government and healthcare environments. Foster an inclusive, equitable team culture that celebrates diversity of thought, background, and experience. Customer Outcomes Drive measurable improvements in adoption, renewal, and expansion across assigned accounts. Ensure customers achieve time-to-value milestones, successful deployments, and ROI realization aligned with patient safety, data protection, and mission-critical outcomes. Maintain executive relationships with key stakeholders including CIOs, CISOs, and healthcare IT and compliance leaders. Oversee strategic account reviews, health scoring, and risk mitigation with a proactive, data-driven approach. Operational Excellence Develop scalable playbooks, metrics, and frameworks for SLED and healthcare customer engagement and success measurement. Own KPIs such as Gross Retention Rate (GRR), Net Retention Rate (NRR), and Customer Health. Partner with Enablement and Operations to strengthen onboarding, automation, and analytics for the CS organization. Represent the SLED & Healthcare CS organization in leadership forums, providing data-driven insights, customer advocacy, and strategic recommendations. Qualifications 10+ years of experience in Customer Success, Account Management, or Consulting, including 3+ years leading teams. Proven success managing enterprise, healthcare, or public sector accounts within cybersecurity, SaaS, or enterprise technology. Deep understanding of government and healthcare procurement, compliance, and renewal cycles. Strong executive presence and communication skills, capable of influencing across diverse stakeholder groups. Analytical mindset with a passion for operational excellence and scalable process design. Experience working in a high-growth or hyper-scale environment is preferred. Commitment to building and leading a diverse, inclusive, and high-performing team. Success in This Role The SLED & Healthcare Customer Success team operates as a trusted strategic partner to public sector and healthcare organizations. Measurable improvement in retention, expansion, and advocacy metrics across both segments. Clear, consistent visibility into customer health, risk, and success outcomes. A strong, engaged TCSM team known for excellence, inclusivity, and customer obsession. Salary range guidance for this position is: $175,000 - $220,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.
    $175k-220k yearly Auto-Apply 1d ago
  • Director of Salesforce Engineering, Customer Experience and Platform Operations

    Zoominfo Technologies 4.7company rating

    Operations director job in Waltham, MA

    ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast. With rapid growth and an expanding customer base, our internal systems need to be just as scalable and agile as the product we deliver. Salesforce sits at the core of our GTM and customer lifecycle strategy. We're looking for a Director of Software Engineering to lead the strategy, development, and scaling of the systems that power our Customer Support and Customer Success teams. You'll own the engineering roadmap for Salesforce Service Cloud and Gainsight, ensuring our teams have the tools and insights they need to deliver exceptional outcomes for every customer. As additional responsibility, the role will also focus on Salesforce Platform Operations, you'll lead the team responsible for building and optimizing the Salesforce ecosystem, ensuring it's tightly integrated with the rest of our tech stack, secure, and future-ready. What You'll Do: Lead Salesforce Engineering & Platform Operations Own the end-to-end architecture and development of platforms that power our post-sale experience, including Salesforce Service Cloud and Gainsight. Drive improvements in case management, ticket routing, escalation processes, customer onboarding, and proactive health monitoring. Build scalable, secure integrations between Salesforce, Gainsight, and the broader SaaS ecosystem using APIs and integration tools. Build and lead a high-performing team of engineers and admins focused on Salesforce development, integration, and operations. Own the Platform Operations to enable architecture and technical roadmap across Sales Cloud, Service Cloud, CPQ, Experience Cloud, and other Salesforce products. Ensure our Salesforce platform is scalable, performant, and aligned to business goals across sales, marketing, support, and operations Lead a team of engineers and administrators focused on support and success technology. Implement engineering best practices including code quality standards, agile planning, and DevOps/CI-CD workflows. Champion and manage DevOps for Salesforce using Copado, including version control, automated testing, release management, and environment strategy. Foster a high-performance, inclusive team culture centered on collaboration, innovation, and continuous learning. Oversee the integration of Salesforce with internal systems and external platforms via Boomi (or equivalent middleware/iPaaS), ensuring smooth data flows and reliable business processes. Strategic Partnership & Execution Work cross-functionally with RevOps, Post Sales Business teams, Finance, Product, and IT leaders to understand requirements and translate them into scalable technical solutions. Collaborate with the data team to enable reporting, analytics, and data governance across Salesforce and connected systems. Guide the platform's growth through streamlining platform operations and release management for the organization. Drive Engineering Culture Foster a collaborative, high-ownership team culture grounded in continuous improvement, innovation, and learning. Mentor and coach team members on Salesforce best practices, architecture, and leadership development. Identify and address gaps in skills, process, or tooling to accelerate team impact. What You Bring: 10+ years of experience in software engineering, with 5+ years of hands-on leadership in Salesforce platform development and operations. Deep understanding of Salesforce architecture and custom development (Apex, LWC, SOQL, Flows). Proven experience implementing and managing Copado or other Salesforce DevOps tools for version control, CI/CD, and release pipelines. Strong experience with Boomi or similar integration platforms (Mulesoft, Workato, etc.), including integration design, monitoring, and error handling. Track record of leading Salesforce implementations and supporting GTM functions in a fast-paced SaaS environment. Solid grasp of data architecture, governance, and compliance (GDPR, SOX, etc.). Strong communication and stakeholder management skills; ability to align technical solutions with strategic business objectives. Salesforce certifications (e.g., Application Architect, System Architect, Platform Developer II) strongly preferred. Nice to Have: Salesforce certifications (e.g., Service Cloud Consultant, Experience cloud consultant ). Familiarity with customer success KPIs such as NPS, churn risk, adoption metrics, and expansion forecasting. Experience supporting knowledge bases, self-service portals, in-app chat, or AI-powered support tooling. Background in post-merger org consolidation or multi-cloud Salesforce environments. Understanding of product-led growth strategies and usage-based billing models. #LI-VC1 #LI-Hybrid Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$190,400-$299,200 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
    $190.4k-299.2k yearly Auto-Apply 12d ago
  • Director, Field Operations

    Cogent Biosciences, Inc. 4.1company rating

    Operations director job in Waltham, MA

    Who We Are Cogent Biosciences is a publicly traded biotechnology company focused on developing precision therapies for genetically defined diseases. The most advanced clinical program, bezuclastinib, is a selective tyrosine kinase inhibitor that is designed to potently inhibit the KIT D816V mutation as well as other mutations in KIT exon 17. KIT D816V is responsible for driving systemic mastocytosis (SM), a serious disease caused by unchecked proliferation of mast cells. Exon 17 mutations are also found in patients with advanced gastrointestinal stromal tumors (GIST), a type of cancer with strong dependence on oncogenic KIT signaling. Top-line results from registration-directed trials in NonAdvanced SM, Advanced SM and GIST are expected in 2025. The company also has an ongoing Phase 1 study of its novel internally discovered FGFR2 inhibitor. In addition, the Cogent Research Team is developing a portfolio of novel targeted therapies to help patients fighting serious, genetically driven diseases targeting mutations in ErbB2, PI3Kα and KRAS. Our Team **************************** This critical role will lead the strategic and tactical execution of field (commercial customer-facing) operations supporting the launch of bezuclastinib across 3 important indications, Cogent Biosciences' key pipeline asset. The Director of Field Operations will be a key member of the Commercial Operations and Analytics leadership team responsible for driving operational excellence for the commercial organization. We are seeking a strategic and hands-on leader to optimize field deployment, execution, and operational readiness for our upcoming launches. As a key strategic partner to senior sales leadership, this will own the design, implementation, and continuous improvement of our customer-facing operating model. The ideal candidate possesses both the strategic perspective required for sales excellence, and the executional perspective required for a field team to deliver a best-in-class launch. The ideal candidate will bring deep expertise in CRM systems, analytics, field operations, and cross-functional collaboration to drive operational excellence and accelerate launch impact. Key Responsibilities * Strategic Leadership & Business Partnering Strategic partner to Senior Sales Leadership, Market Access, Marketing, Patient Services and Analytics to understand key functional needs that translate to field operational solutions and execution. Engage and Align with critical cross-functional team members that support field teams (IT, HR, Compliance, Sales Training, Congress Execution, Medical, etc).Key field operations leader for real-time issue resolution, solution development, performance monitoring and operational support needs. Field Planning and Execution Operational Leadership Aligned with the vision of the senior commercial leadership, develop and lead all the field planning processes (at the National and Regional level) required to enable a field force to launch in the rare disease and oncology space. This includes business and call planning, targeting and segmentation, resource allocation, budgeting, reporting and all key sales enablement tools. Develop and lead the annual cadence of key field engagements and meetings (business reviews, key sales meetings, performance updates, etc).Develop key field performance management and monitoring systems, processes and reporting (goals, key performance and execution metrics, etc) that are strategically aligned and visible to all stakeholders.Ensure compliance with regulatory and legal requirements, including credentialing and spend reporting. Enabling Customer Facing Teams with Technology, Tools and Systems Working with senior commercial leadership to identify key technology capabilities and requirements to support an engaged and productive customer-facing organization across functions.Collaborate with key functions (IT, L&D, Marketing) to develop, integrate and implement key field-facing tools such as CRM, call/business planning tools, peripherals (such as tablets), virtual selling capabilities, etc. Lead the onboarding and ongoing training requirements for the field to adopt new technology and processes into their way of working.Develop/implement novel enabling SOPs for the field force to allow them to perform more effectively. Find opportunities to leverage technology or new digital solutions to improve productivity, simplicity and engagement of the field team.Oversee vendor relationships related to CRM, data analytics, and field operations platforms. Performance Management, Monitoring and Reporting Leading an aligned approach to critical measurable indicators and outcomes related to field performance and execution.Develop scalable reporting capabilities, field-facing dashboards, KPIs, and scorecards that enable actionable insights, performance monitoring and support coaching conversations.Work with commercial leadership to establish the overarching philosophy of the SIP (sales incentive plan) and build the SIP integration plan for the field (quota setting process, key data sources and inputs, sales vs quota reporting capabilities, payout frequency and processes, QA/QC processes).Build field response process and capability to respond to data, IC, and comp enquiries. Launch Readiness and Deployment/Territory Optimization Work with senior leadership and external partners to design a fit for purpose customer facing organization with the right capabilities to ensure a best-in-class launch.Optimize the deployment of field resources and geographies aligned with the market opportunities across Cogent's three potential indications, HCP targeting, key centers of excellence in each territory.Support the scale and build of the field operations resourcing and infrastructure to prepare for launch.Act as a key member of the Launch Readiness workstream to represent the field readiness and key milestones reflecting the preparations for field activation on Day 1. Qualifications * Bachelor's degree in Business, Life Sciences, or related field; MBA or advanced degree preferred. * 8+ years of experience in pharmaceutical or biotech field operations, with launch experience in rare or specialty diseases. * Proven expertise in CRM systems (e.g., Veeva, Salesforce), field analytics, and commercial data infrastructure. * Strong understanding of field force effectiveness, territory design, and incentive compensation. * Experience in a startup or growth-stage biotech environment preferred. * Excellent project management, communication, and cross-functional collaboration skills. * Ability to thrive in a dynamic, fast-paced, and highly regulated environment. $215,000 - $245,000 a year Our Locations Waltham, MA: Our Boston office includes an open office layout that has recently undergone a makeover designed for collaboration and giving our employees the best work place possible. Free access is provided for both on-site parking and gym facilities in the building. Boulder, CO: We have just moved into our new state-of-the art Research Facility in the fast-growing biopharmaceutical hub in the greater Denver/Boulder corridor. Our CEO is based full-time in this location and we are proud to call this the home of Cogent's discovery research organization. Our Offer To You To attract the very best talent, we offer a generous benefits package that includes competitive pay, performance-based bonus, stock options, insurance coverage (health, dental, life, and disability), competitive time-off, a 401(k) plan, and commuter/parking benefits. We are proud to be an Equal Opportunity Employer. Our goal is to have a diverse workforce. We do not discriminate on the basis of race, age, color, religion, national origin, gender, sexual orientation, gender identity or expression, veteran status or disability, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $215k-245k yearly 60d+ ago
  • Director of Contract Manufacturing Operations

    Evolv Technologies Inc.

    Operations director job in Waltham, MA

    Job DescriptionThe Elevator Pitch Imagine the world you can help us build-one that leverages cutting-edge technology and innovative thinking to realize our vision of safer places to live, work, learn, and play. We are looking for a few more great minds to join our team as we continue to grow the world's leading AI-enabled weapons detection company. If you join Evolv in this newly created position as our Director of Contract Manufacturing Operations, you will lead our outsourced manufacturing strategy and execution. You will work cross-functionally to ensure our contract manufacturing partners deliver high-quality products on time and at scale. As Evolv's manufacturing operations lead, you will drive operational excellence, supplier performance, and production readiness while building a scalable manufacturing infrastructure. What does success in the role look like? Execute and manage Evolv's contract manufacturing strategy that supports scalability and cost-effectiveness. Specific responsibilities include product cost, manufacturing variances, inventory management, Within the first 30 days you will: Establish relationships with key internal stakeholders (Engineering, Quality, Supply Chain, Finance, Legal) and contract manufacturing partners. Conduct a comprehensive assessment of current outsourced manufacturing operations, identifying immediate risks and opportunities. Define initial KPIs for supplier performance, production efficiency, and cost metrics. Begin development of a scalable manufacturing operations roadmap aligned with company growth goals. Gain proficiency in internal systems including Salesforce, Arena PLM, and NetSuite. Within 90 days you will: Implement a supplier performance dashboard with real-time metrics (e.g., on-time delivery rate, defect rate, throughput). Launch a pilot continuous improvement initiative with at least one contract manufacturer, targeting a 5-10% efficiency gain. Finalize and begin executing a cost-down strategy with measurable targets (e.g., reduce product cost by 3-5% over 6 months). Align production planning processes with demand forecasts to ensure 95%+ production continuity. Establish a cross-functional cadence for reporting operational performance to executive leadership. Within the first 12 months you will: Achieve a sustained 98%+ on-time delivery rate across all contract manufacturing partners. Reduce manufacturing variances and inventory discrepancies by at least 15% through process optimization. Fully integrate manufacturing operations with Salesforce, Arena PLM, and NetSuite for end-to-end visibility. Build and lead a high-performing team (production planning, test engineering, repair/refurbishment) with clear roles and development plans. Launch a formal risk management program that proactively mitigates production disruptions, with quarterly risk assessments. Support at least one successful new product introduction with a seamless production ramp-up and zero major delays. Deliver quarterly executive reports with actionable insights and progress against strategic manufacturing goals. The Work: What type of work will you be doing? As Evolv's first Contract Manufacturing Operations lead, you will have the opportunity to define and build the outsourced manufacturing function from the ground up. This role is both strategic and hands-on, requiring a balance of long-term planning and day-to-day execution. Strategic & Operational Leadership Develop and execute a scalable outsourced manufacturing strategy aligned with company growth. Lead cross-functional initiatives to improve supplier performance and production readiness. Translate business goals into actionable manufacturing roadmaps and KPIs. Balance long-term strategic planning with hands-on operational execution. Work closely with internal stakeholders to forecast demand and ensure production continuity. Data-Driven Decision Making Define and monitor supplier performance metrics such as on-time delivery, defect rates, and throughput. Analyze production data to identify trends, inefficiencies, and cost-saving opportunities. Align production planning with demand forecasts to ensure 95%+ production continuity. Use dashboards and reporting tools to communicate performance insights to executive leadership. Technical & Systems Proficiency Gain proficiency and integrate operations with Salesforce, Arena PLM, and NetSuite for end-to-end visibility. Apply lean manufacturing and Six Sigma principles to reduce variances and optimize processes. Support new product introductions with seamless production ramp-up and zero major delays. Ensure compliance with contractual and regulatory requirements in manufacturing operations. Supplier & Partner Management Manage top-tier contract manufacturers to meet contractual obligations and performance standards. Launch and oversee continuous improvement initiatives targeting 5-10% efficiency gains. Develop and execute cost-down strategies to reduce product costs by 3-5% over six months. Conduct quarterly risk assessments and implement mitigation plans to prevent production disruptions. Compensation and Transparency Statement The base salary range for this full-time position is $160,000- $200,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate's skills, experience, education, and geographic location. In accordance with state and local pay transparency laws-including those in California, Colorado, Massachusetts, New York, New Jersey, and others-we disclose salary ranges in all job postings and provide additional information upon request. During the hiring process, your recruiter will share: The specific salary range for your preferred location A general overview of our benefits and equity offerings Insights into how compensation decisions are made, including factors that influence starting pay We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values. What is leadership like for this role? The Director of Contract Manufacturing Operations will report to Evolv's Head of Supply Chain and Procurement. The initial focus will be on building a robust outsourced manufacturing infrastructure to support rapid growth and innovation. As the company scales, the operations team may expand to include program managers, production planners, and manufacturing engineers. We offer a collaborative, mission-driven environment where innovation thrives, careers grow, and every employee plays a vital role in protecting lives through technology. Where is the role located? This role is based in our headquarters in Waltham, Massachusetts. Due to the nature of our software-enabled hardware products, this position requires daily on-site work, where the majority of our Engineering, Manufacturing, and Field and Tech Support teams are based. There is approximately 20% anticipated domestic travel required for supplier visits. Benefits At Evolv, we're on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who: Do the right thing, always; Put people first' Own it; Win together; and continue to Be bold, stay curious. Our Benefits Include: Equity as part of your total compensation package Medical, dental, and vision insurance Health Savings Account (HSA) A 401(k) plan (and 2% company match) Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind Quarterly stipend for perks and benefits that matter most to you Tuition reimbursement to support your ongoing learning and development Subscription to Calm Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics. Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at ***************************. Evolv participates in E-verify for all employees after the completion of Form I-9.
    $160k-200k yearly 4d ago
  • Director, Manufacturing

    Vulcanforms

    Operations director job in Devens, MA

    VulcanForms Inc. seeks a Director, Manufacturing for our Devens location. Job Purpose The Director of Manufacturing will architect and scale the operating systems that power our Devens production site. This leader will design the foundational processes, workforce models, and continuous improvement systems required to support this site's rapid expansion, from scaling our printer capacity to maturing the operating rhythms that enable 24/7 manufacturing. Working in partnership with the existing site management team, the Director will unify production, maintenance, and facilities operations under a cohesive, modern operating system. This leader will also build the structured NPI and engineering-handoff mechanisms needed to industrialize new products, ensuring that Devens becomes the blueprint for future sites. This is a hands-on, 0-1 role that requires a builder who can establish scalable systems while elevating and empowering current leaders. Key Responsibilities Scale Devens' manufacturing operations to support growth of our printers and associated post-processing equipment. Redesign Devens' alternative work schedule (AWS) to support stable 24/7 production, maintenance, and facilities coverage. Lead and align production, maintenance, and facilities through existing site managers. Drive a proactive safety culture with daily safety walks, increased near-miss reporting, and elimination of repeat HSSE findings. Implement a disciplined quality environment with strong documentation, SPC readiness, and continuous improvement of work instructions. Achieve strong and sustainable OEE performance through improved equipment reliability, mature maintenance practices, and optimized technician coverage Improve On-Time Delivery through enhanced planning, capacity modeling, and execution accountability. Expand maintenance and service technician teams to full 24/7 coverage and establish OEM service agreements to reduce downtime. Build a structured NPI pipeline with EVT/DVT/PVT gating, DFX integration, and effective engineering-to-production handoff. Develop scalable operating systems and playbooks that allow Devens to serve as the model for future sites. Qualifications 10+ years of progressive experience in manufacturing leadership within a complex high volume production environment, preferably in aerospace, medical, additive or consumer goods. Bachelor's degree or equivalent practical experience in Management, Manufacturing Engineering, Industrial Engineering, Mechanical Engineering, or a related field. Demonstrated experience scaling manufacturing operations, launching New Product Introductions (NPI), instilling Design for Excellence (DfX), and implementing/managing 24/7/365 Alternative Work Schedule (AWS). Experience with Quality Management Systems (AS9100D, ISO9001,etc.), good documentation practices (GDP), and statistical process control (SPC) methodologies. International Traffic in Arms Regulations (ITAR) clearance. Proven ability to implement lean manufacturing principles and continuous improvement initiatives (Kaizen, 5S, TPM, Kanban boards, etc.) Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across different teams. Proven experience in a high growth environment with the ability to build processes from scratch. Experience identifying and implementing capital upgrades and process flow improvements to manufacturing facilities. Familiarity with regulatory requirement and safety standards relevant to manufacturing. VulcanForms offers a competitive salary and equity package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, VulcanForms provides comprehensive benefits including medical, dental, vision, and life insurance; generous paid time off; and a 401(k) plan with company match. The annual base salary range for this position is $171,000 to $220,000.
    $171k-220k yearly 3d ago
  • Director Field Construction Operations

    CRB Group, Inc. 4.1company rating

    Operations director job in Boston, MA

    CRB is a leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our 1,100 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution. Job Description The Corporate Director of Field Construction Operations serves as the company-wide subject matter expert (SME) for field execution excellence, focusing on the performance, development, and consistency of project superintendents. This role is a key driver in elevating field leadership capability, standardizing best practices, and ensuring consistent, high-quality project delivery across all business units. While this position has no direct reports, it carries the full backing of executive leadership and the authority to influence and improve field operations at every project site. This position offers flexibility to be remote with up to 75% travel Field Leadership Development * Assess current superintendents' skills and capabilities through site visits and one-on-one interactions. * Participate in interviews with potential new hires for key superintendent positions. * Develop individualized and group development plans to strengthen leadership, technical, and operational skills. * Lead the creation and delivery of a company-wide Superintendent Training Program, incorporating both technical and leadership competencies. Standards, Procedures & Best Practices * Provide SME input into the development and continuous improvement of Standard Operating Procedures (SOPs) and execution standards for field operations. * Ensure all superintendents are trained and aligned with company standards, safety protocols, and quality requirements. * Benchmark internal and external best practices to maintain industry-leading field performance. Project Support & Execution Planning * Participate in preconstruction planning for large and complex projects, advising on site logistics, staffing, schedule feasibility, and constructability. * Support site leadership during project mobilization to ensure effective field setup and alignment with execution plans. * Act as a resource to troubleshoot field execution challenges and mentor superintendents during project delivery. Field Audits & Performance Oversight * Conduct regular field audits to evaluate compliance with company SOPs, quality standards, and safety practices. * Provide clear feedback and actionable improvement recommendations to superintendents and project leadership. * Track field performance trends and recommend strategic initiatives to address recurring challenges. Qualifications * 15+ years of progressive construction field leadership experience, with significant time served as a senior project superintendent on large-scale ($100M+) EPC, pharmaceutical, food & beverage, or similar process-industrial projects. * Proven track record of improving field performance through training, process improvement, and leadership coaching. * Strong working knowledge of construction means and methods, scheduling, safety, and quality control. * Excellent communication and interpersonal skills, able to influence without direct authority. * Ability to travel extensively to project sites across the continental United States Skills & Competencies * Influential leader able to win buy-in from experienced superintendents and project teams. * Practical expert with hands-on knowledge and credibility earned through years of field experience. * Change Champion that is passionate about continuous improvement and raising the bar on execution. * Strategic thinker who understands both the big picture and the operational details. Additional Information All your information will be kept confidential according to EEO guidelines. #LI-Remote CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
    $84k-145k yearly est. 60d+ ago
  • Director, Field Force Operations

    Scholar Rock 4.5company rating

    Operations director job in Cambridge, MA

    Scholar Rock is a biopharmaceutical company that discovers, develops, and delivers life-changing therapies for people with serious diseases that have high unmet need. As a global leader in the biology of the transforming growth factor beta (TGFβ) superfamily of cell proteins and named for the visual resemblance of a scholar rock to protein structures, the clinical-stage company is focused on advancing innovative treatments where protein growth factors are fundamental. Over the past decade, the company has created a pipeline with the potential to advance the standard of care for neuromuscular disease, cardiometabolic disorders, cancer, and other conditions where growth factor-targeted drugs can play a transformational role. Scholar Rock is the only company to show clinical proof of concept for a muscle-targeted treatment in spinal muscular atrophy (SMA). This commitment to unlocking fundamentally different therapeutic approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. By harnessing cutting-edge science in disease spaces that are historically under-addressed through traditional therapies, Scholar Rock works every day to create new possibilities for patients. Learn more about the company's approach at ScholarRock.com and follow @ScholarRock and on LinkedIn . Summary of Position: In this role, you will be responsible for a wide variety of projects across the Commercial organization to include, but not limited to, functioning as the business lead for sales sizing and alignment, field incentive compensation design and implementation, field analytics and reporting, implementation of commercial systems, collaboration with brand marketing/e-marketing initiatives and supporting KPIs for overall performance. Additionally, you will identify critical business issues and opportunities for growth, collaborate with cross-functional teams, and work to embed an external market point-of-view into the strategic direction of the company.Position Responsibilities: Strategic Leadership & Operational Excellence Define and implement a structured framework of goals and tactics to build a best-in-class Field and Sales Operations organization. Establish and maintain robust analytics and operational processes that effectively support the General Managers and Sales organization. Data Governance & Systems Integration Serve on a cross-functional data governance team to define business rules and processes that ensure data integrity and consistency. Partner with Sales and IT to design, deploy and maintain Veeva both in the US and ROW Provide Field Operation Support for ROW Ensure organizational compliance with CRM data standards and quality protocols. Sales Enablement & Field Optimization Train the commercial field sales team on systems, tools, and processes to maximize efficiency and adoption. Develop and refine field sizing and deployment strategies to optimize sales force effectiveness and meet business objectives. Manage territory alignment and roster systems to ensure optimal resource utilization. Manages the field sales force credentialling program Performance Management & Incentives Lead the development and execution of incentive compensation programs aligned with strategic goals, including plan design, governance, goal setting, reporting, and payout processing. Monitor departmental performance against KPIs and collaborate with commercial leadership to drive continuous improvement. Cross-Functional Collaboration & Commercial Readiness Oversee and execute a broad range of commercial initiatives to ensure organizational readiness for product launches. Collaborate across the Commercial team to align operational strategies with key business objectives and priorities. Candidate Requirements: Bachelor's degree in business, science or related field. A master's degree (MBA) strongly preferred. 8-10 years of experience working in the pharmaceutical or biotech industry with five plus years supporting field sales teams. Extensive experience supporting technical design of commercial systems. Implementation experience a must. Extensive experience with Veeva CRM, data management and incentive compensation Experience with Symphony, IQVIA. CROSSIX and related pharmaceutical sales data Experience working with field sales teams, field reporting and incentive compensation Strong analytical skills with the capability to appropriately define issues, questions and data; to comprehend quantitative methods and analytical techniques; to perform accurate analysis (correctly calculated numbers, accurate graphs); to cross-check data and assumptions; to document and establish data trails; and to think creatively about different ways to analyze data and information Excellent quantitative background that supports the analysis of data to better understand market dynamics and provide insights into product performance and marketing strategy. Strong interpersonal skills with demonstrated ability to drive toward consensus. Scholar Rock is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .
    $83k-144k yearly est. Auto-Apply 40d ago
  • Office Admin/Operations Manager

    Chelmsford 4.2company rating

    Operations director job in Lowell, MA

    About us: As Seen on Oprah, ABC's Shark Tank, HGTV's HouseHunters and more... COMPANY MISSION: Is to Move the World! To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). Our Core Values are 1) Building Leaders, 2) Always Branding, 3) Listen, Fullfill & Delight and 4) Create a Fun Enthusiastic Team Environment and we only hire team members who live these core values every day. We are hiring a dynamic office administrator/operations assistant to assume the role of growing a small business through various functions including but not limited to: HR, Administrative tasks, Operations, Customer Service, Scheduling, Sales, Marketing and Community Involvement. About you:Are you outgoing, energetic and full of life, and enthusiasm? Then we want to talk to you.A successful candidate will be a dynamic customer service oriented professional with a passion for client service, "wowing" the customer, and take pride in solving problems for clients as well as growing a business within the community. You are energetic, driven, and growth minded. You are passionate about being part of an entrepreneurial organization, independent, and take pride in solving problems and creating solutions, while building systems to get the job done. You excel in multi-tasking, Microsoft office products, leadership, customer service, logistics and thrive on challenge. You have BIG goals, and want to grow with a startup company. Compensation: $14.00 - $16.00 per hour Employment Opportunities With College HUNKS As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more... With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional. COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service). College Hunks Hauling Junk - MA - Chelmsford is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
    $14-16 hourly Auto-Apply 60d+ ago

Learn more about operations director jobs

How much does an operations director earn in Newton, MA?

The average operations director in Newton, MA earns between $63,000 and $167,000 annually. This compares to the national average operations director range of $65,000 to $164,000.

Average operations director salary in Newton, MA

$102,000

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