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  • Customer Service Manager, Airport Ramp Operations (Chicago, IL, US)

    American Airlines 4.5company rating

    Operations manager job in Chicago, IL

    Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience. Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. This job is a member of the Airports Team within the Customer Experience Division Salary range for this position is between $50,000 to $84,000. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being Be a safety advocate: Look for safety concerns and address them as needed Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements Promote effective communication among departments to engage our team to work together to achieve common goals. Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) Manage escalated service issues and be visible to your team members when problems arise Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality. Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience Previous airport customer service experience 2 years experience leading others Knowledge of company policies and procedures and functional automation applications Skills, Licenses & Certifications Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action Strong decision-making skills Ability to work independently as well as collaboratively Ability to work under demanding operational conditions Ability to prioritize and execute with a sense of urgency and preciseness Ability to use sound business judgment to resolve issues with internal and external customers Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement Valid driver's license Ability to qualify for (SIDA) badge Ability to work extra hours when there are operational needs Ability to work rotating shifts including weekends, holidays and days-off What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
    $50k-84k yearly 4d ago
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  • Mechanical Section Manager (Building Engineering Services)

    Fashion Institute of Design & Merchandising

    Operations manager job in Chicago, IL

    We are seeking a local senior Mechanical Engineering Manager to provide mentoring and technical oversight to our rapidly growing Chicago BES mechanical team. The ideal candidate will have experience with large private industrial market sector experience, with a premium on Data Center experience. The successful candidate will be responsible for the operations of the production section, including staff development, profitability, morale, quality control, and marketing support. They will also function as a Project Manager, taking responsibility for production on projects in addition to management responsibilities. Key Responsibilities: Take responsibility for operations of production section including staff development, profitability, morale, quality control and marketing support Function as Project Manager and take responsibility for production on projects in addition to management responsibilities Take administrative responsibility for section staff and technical service functions, and lead and coordinate services with other sections Be involved in marketing planning, proposals and interviews Be directly involved with industrial and public clients in marketing, project production and related issues See that all work is planned, organized, controlled and evaluated through proactive project management system Implement, monitor and support company policy Select, train, develop and manage technical personnel Manage and develop multidiscipline teams Work cooperatively with National Directors and marketing staff in local and national marketing and production efforts Perform other duties as needed Required Qualifications: Bachelor's degree or equivalent experience A minimum of 10 years experience Professional registration, license or certification may be required based on role Strong communication and listening skills Ability to handle multiple assignments Good leadership and organizational skills An attitude and commitment to being an active participant of our employee-owned culture is a must HDR is committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. #J-18808-Ljbffr
    $74k-117k yearly est. 4d ago
  • Vice President Operations

    Nexus Search

    Operations manager job in Chicago, IL

    We are partnered with a a dynamic, private equity-backed ingredients, flavors, and sauces company with ambitious growth plans to triple in size over the next few years. With a strong product portfolio and a growing customer base, we are seeking a seasoned operations leader to help scale the business while driving operational excellence, efficiency, and profitability. Role Overview This is a unique, hands-on executive role combining VP of Operations and General Manager responsibilities, with a direct pathway to becoming COO. The ideal candidate will have a strong operational background in the ingredients, flavors, or food production space and a proven track record of turnarounds and scaling businesses. You will be responsible for overseeing the full spectrum of operations - manufacturing, supply chain, quality, logistics, and continuous improvement - while partnering closely with the CEO and private equity investors to execute aggressive growth plans. Key Responsibilities Lead all day-to-day operations across manufacturing, supply chain, procurement, quality, and logistics. Develop and execute strategies to scale the business to $100M+, ensuring operational processes and infrastructure keep pace with growth. Identify and implement operational improvements, including cost optimization, workflow automation, and process standardization. Drive turnaround initiatives for underperforming areas, ensuring sustainable improvements in efficiency, throughput, and profitability. Partner with private equity stakeholders on strategic initiatives, including M&A, capital projects, and operational performance metrics. Build, mentor, and lead high-performing teams, instilling a culture of accountability, continuous improvement, and operational excellence. Oversee regulatory compliance, food safety standards, and quality assurance programs across all manufacturing and supply chain operations. Collaborate with sales, marketing, and R&D teams to ensure operational alignment with business growth objectives. Qualifications & Experience Proven operational leadership in the ingredients, flavors, or food production industries. Hands-on experience in high-growth and/or turnaround environments, preferably in a private equity-backed business. Strong financial acumen, with experience managing budgets, P&L, and operational KPIs. Experience leading multi-site manufacturing or co-manufacturing networks a plus. Exceptional problem-solving, project management, and people leadership skills. Comfortable working in a fast-paced, entrepreneurial environment with multiple competing priorities. Bachelor's degree required; MBA or advanced business degree preferred. Why Join Opportunity to shape the operations of a high-growth, PE-backed company with ambitious expansion plans. Work closely with seasoned leadership and investors to execute strategic initiatives and make a tangible impact. Lead a passionate, high-performing team dedicated to excellence and innovation in the ingredients and flavors industry.
    $139k-237k yearly est. 3d ago
  • Insurance Operations Director: Strategy & Transformation

    Price Waterhouse Coopers 4.5company rating

    Operations manager job in Chicago, IL

    A global consulting firm is seeking an experienced Director in Insurance Operations in Chicago, Illinois. The ideal candidate will direct operations, lead business development, and foster client relationships, ensuring the optimization of service delivery and client satisfaction. This role requires at least 15 years of experience in consulting within the insurance industry, a Bachelor's degree, and the ability to mentor and develop team members. A competitive salary and a wide range of benefits are offered, including medical, dental, and 401k. #J-18808-Ljbffr
    $96k-129k yearly est. 5d ago
  • Training and Performance Manager

    Insight Global

    Operations manager job in Chicago, IL

    Required Skills & Experience -Experience working alongside leadership standing up a new warehouse -Deliver in-person training sessions to onboard new employees, ensuring proficiency in company systems and operational processes. - Proven experience in training, performance management, or learning and development within logistics, warehousing, or supply chain -Regularly assess training effectiveness and recommend improvements to enhance learning outcomes and operational performance -Train employees on Power BI usage to support KPI tracking and daily workflow optimization. -Certify staff on system modules and provide ongoing training as enhancements and new features are introduced. Job Description Insight Global is seeking a highly motivated and detail-oriented Training and Performance Manager to lead the development and execution of training programs at our clients new 1 million square foot warehouse. This role is critical to ensuring the clients workforce is fully equipped to meet operational demands and deliver exceptional service in a dynamic third-party logistics (3PL) environment. He/She will be a key member of the leadership team, so they will be responsible for building and maintaining a high-performance culture through strategic training initiatives, performance analysis, and cross-functional collaboration. This candidate will work with Operations and Information Technology to understand best practices within the network and help to implement those processes globally.
    $83k-114k yearly est. 2d ago
  • Operations Director

    Arsan International Consulting Group

    Operations manager job in Chicago, IL

    About the job Operations Director Our world-class client is searching for an Operations Director is a critical role responsible for overseeing manufacturing, supply chain, and quality processes across multiple locations (overseeing 3 plants totaling a revenue of $200M). The future leader will drive cost reductions, ensure on-time delivery, maintain safety standards, enhance customer satisfaction, improve employee relations, and achieve plant performance goals. This role requires ensuring the delivery of high-quality products in quantities that meet sales demand while maintaining profitability in line with company objectives. Reporting to VPGM. Main Requirements: Bachelor's degree in Engineering, Supply Chain, or Operations; Master's or MBA preferred. 12+ years of related experience in a manufacturing environment. Proven track record of improving operational performance and achieving business results. Minimum of 5 years of people management experience with demonstrated success. Strong project management skills. Familiarity with local and federal governmental regulations (e.g., OSHA). Ability to travel domestically (25%). Competencies: Strategic: Develop and execute long-term strategic plans. Lead and motivate teams across multiple locations. Efficient: Optimize procurement and inventory control processes. Enhance productivity and reduce operational costs. Implement capital investment and improvement projects. Foster employee growth through coaching and mentoring. Build and manage a diverse, high-performing team. Ensure operations comply with local and federal regulations. Maintain a safe work environment and manage workplace hazards. Key Responsibilities: Develop and implement robust manufacturing plans to maintain high standards of operations, ensuring product conformity to quality standards. Manage division's inventory and procurement processes with third-party and intercompany partners. Establish and exceed key performance metrics to meet KPI targets. Oversee inventory management based on predetermined fulfillment rates and principles. Ensure compliance with capital investments, improvement projects, and operational CAPEX projects. Collaborate with regional and global manufacturing and sourcing functions to deliver efficient and effective supply chain and distribution solutions. Identify and implement productivity improvements to reduce costs, scrap, and rework. Ensure compliance with state and federal regulations and company standards. Provide leadership in employee relations through effective communication, coaching, training, and development. Coach, mentor, and develop team talent to build a high-performing, diverse organization. Our client is an equal opportunity employer that is committed to diversity and inclusion in the workplace. They prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic as outlined by federal, state, or local laws.
    $73k-132k yearly est. 2d ago
  • Operations Manager

    Beacon Roofing Supply, Inc. 4.4company rating

    Operations manager job in Chicago, IL

    We're looking for bold, entrepreneurial talent ready to help build something extraordinary - and reshape the future of building products distribution. QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leadin Operations Manager, Operations, Customer Experience, Safety Manager, Manager, Manufacturing
    $71k-106k yearly est. 2d ago
  • Market Service Manager

    Makita U.S.A., Inc. 4.3company rating

    Operations manager job in Chicago, IL

    Power Up Your Career with Makita USA!!! At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication. Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970. Job Summary Under the supervision of the National Market Service Manager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managing service initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs. Salary $80,000 - $90,000 per year plus bonus potential Essential Job Duties To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Embraces and promotes brand values while delivering customer care principles. Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions. Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service. Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory. Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers. Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text. Displays or demonstrates products using samples or catalogs and emphasizes features and benefits. Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities. Prepares weekly and monthly activity reports for the assigned territory. Presents, discusses, and understands Corporate Sales Programs. Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request. Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. Skills Required Creativity & Detail Orientation - Generates creative solutions and demonstrates attention to detail. Problem Solving - Identifies and resolves problems promptly. Technical Skills - Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed. Customer Service - Responds promptly to customer needs, solicits feedback, and provides timely service and assistance. Interpersonal Skills - Listens effectively, de-escalates customer frustrations, and provides service solutions. Oral Communication - Speaks clearly, listens actively, and demonstrates group presentation skills. Written Communication - Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information. Planning & Organizing - Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans. Professionalism - Reacts well under pressure, treats others with respect, and follows through on commitments. Adaptability - Handles frequent change, delays, and unexpected events by adjusting approach as needed. Language Skills - Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public. Computer Skills - Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word. Bilingual - Spanish preferred. Applicants must live in or near the assigned territory. Must be able to safely operate a moving vehicle. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This position works out of a company vehicle and makes several stops throughout the day. Travel Occasional travel is expected, including overnight stays. Education and/or Experience Desired The requirements listed below represent the knowledge, skills, and abilities required: Bachelor's degree in business management or sales (preferred but not required). Minimum of three years of previous management experience in sales or service. Valid driver's license with a safe driving history. Physical Demands The physical demands described here are representative of those required to perform the essential job functions: Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Regular standing, walking, stooping, bending, and reaching above the head. Frequent sitting. Occasional lifting, pushing, or pulling up to 70 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to ascend and descend stairs. Continuous reach to sort miscellaneous items. Physically and mentally able to work in environments with strict deadlines and multiple projects. Our Benefits Include: 🔹 Health & Wellness Medical, Dental, and Vision insurance options after 30 days of employment Flexible spending accounts (FSA) & Health Savings Accounts (HSA) Employee assistance program (EAP) for mental health and well-being Paid subscription to Headspace and 5 other members of your choice 💰 Financial Security Competitive pay & performance-based incentives Branded company vehicle provided 401(k) retirement plan with company match Basic Term Life insurance is 100% company paid Long term Disability Coverage 100% company paid Disability Coverage Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans. ⏳Work-Life Balance Paid time off (vacation, sick leave, and 13 paid holidays) Employee discounts on Makita tools and accessories - because we know you love quality tools! 🚀Career Growth & Development Training programs Tuition reimbursement Internal promotion opportunities Collaborative, innovative work environment Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence! 📢 Explore Opportunities & Apply Today! Disclaimer This description reflects management's assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs. Equal Opportunity Statement The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).
    $80k-90k yearly 3d ago
  • Operations Manager, Expert Insights - ECS

    Alphasense 4.0company rating

    Operations manager job in Chicago, IL

    Reports to: Director, Expert Insights - ECS About the Team: At Tegus by AlphaSense, we work directly with some of the world's most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster. We are persistent, have a strong work ethic, and make decisions with our customer's top of mind. Join a dynamic and results oriented team, responsible for overseeing the day-to-day operations of our Expert Call Services. About the Role: The Operations Manager will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high energy, and collaborative environment. The Operations Manager will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling AlphaSense values and culture in their team. What You'll Do: Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics. Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts. Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks. Compile team reports, conduct 1:1's, and conduct regular quality assurance reviews. Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives. Who You Are: 2 + years of experience client service responsibilities and 2+ years of experience in people management. Ability to effectively train, coach and mentor a team to ensure delivery of world-class service. Exceptional communication and interpersonal skills, capable of building relationships at all levels. Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem. Self-starter attitude who can initiate and drive projects to completion with minimal guidance. Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision. Undergraduate with a bachelor's degree preferred.
    $65k-107k yearly est. 2d ago
  • Center Manager in Training - Relocation Required

    Biolife Plasma Services 4.0company rating

    Operations manager job in Chicago, IL

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - IL - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - IL - VirtualUSA - IL - Addison, USA - IL - Bolingbrook, USA - IL - Chicago, USA - IL - Rockford **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes
    $80k-110k yearly 5d ago
  • Assistant Engineering Director - Hotel Operations

    The Association of Technology, Management and Applied Engineering

    Operations manager job in Chicago, IL

    A leading engineering organization in Chicago is seeking an Assistant Director of Engineering to oversee the operation of hotel facilities. Candidates should have at least 3 years of building management experience and possess effective communication and leadership skills. This role involves managing preventative maintenance schedules, improving staff productivity, and ensuring guest well-being. The organization values high energy and exceptional customer service to enhance the bottom line. #J-18808-Ljbffr
    $49k-86k yearly est. 5d ago
  • City Operations Manager (Chicago)

    Airgarage 3.7company rating

    Operations manager job in Chicago, IL

    AirGarage is on a mission to bring real estate online, starting with parking. We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more. By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That's why national real‐estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities. AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners' assets for the first time. We're investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they've never had before. Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online. We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking. We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more. Want to learn more about AirGarage and the problem we're tackling? Check out these podcasts: ******************************************* ************************************************ THE ROLE We are looking for a City Manager (Chicago) to join the Operations team at AirGarage. In this role, you will be the owner of operational and financial performance across your city, directly responsible for ensuring our parking facilities run smoothly, look great, and maximize revenue potential. You will be both a builder and an operator, designing repeatable processes, managing third-party vendors, and developing pricing and enforcement strategies that directly impact AirGarage's bottom line. As the primary point of accountability for facility performance, you'll balance boots-on-the-ground execution with analytical decision-making, moving seamlessly between site visits, vendor negotiations, and revenue optimization models. Your role will require you to be proactive in solving problems before they escalate, resourceful in managing competing priorities, and data-driven in shaping strategy. This is a highly cross-functional role. You'll partner with Sales, Product, and Partner Success teams to ensure our real estate partners see strong results and our customers enjoy a seamless experience. You'll also lead our enforcement fleet (Space Force) and work closely with regional leadership to ensure every facility is performing at its peak. Ultimately, you will be responsible for scaling operational excellence in your city: driving efficiency, profitability, and reliability while helping AirGarage expand our footprint and strengthen our reputation as the best operating partner for property owners. WHAT YOU WILL DO ️ Pricing & Revenue Management * Develop, implement, and iterate on dynamic pricing strategies for the cities portfolio. * Continuously evaluate trends and competitor rates to maximize revenue. * Willingness to go out and find revenue opportunities through business development (i.e. walking into local businesses to pitch partnerships) * Monitor event rates at all the locations to ensure we are priced competitively against our competitors. Operational Execution * Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more. * Own the physical appearance and day to day operations of all parking facilities in your region. * Proactively identify & resolve issues impacting facility performance. * Manage and coordinate enterprise event rentals and lot closures. * Organize and manage the oversight of event operations . Enforcement Optimization * Manage the Space Force, our fleet of contract and employee enforcers across the city. * Create and manage the schedule of the part-time Space Force employees. * Grow and develop the part-time Space Force employee program in order to help optimize revenue across our Chicago locations WHAT YOU NEED * Have a strong operations background. * Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving. * Strong customer service mindset as you will be interacting with our property owners. * Ability to be approachable and facilitate coaching conversations with employees and managers. * Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude). * Ability to encourage open expression of ideas and opinions. * Excellent teambuilding and interpersonal skills. * Ability to work independently and multi-task. * Ability to communicate professionally and effectively with all levels of the organization. * Ability to interpret policies, procedures, and standard business practices. * Demonstrates a sense of urgency and timeliness. WHY THIS ROLE MAY NOT BE FOR YOU * You prefer a 9-to-5 rhythm. Our facilities run 24/7, and will require some flexibility. * You want to stay behind a desk. This role requires the majority of your shift to be out in the field at the locations. Required travel ~2x/year. * You need highly defined processes from day one. We're still building playbooks. You'll often be the one creating the process for others to follow. * You're uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You'll need to adapt, problem-solve, and move forward without perfect information. PHYSICAL DEMANDS * Willingness to work in the elements - heat, wind, snow, rain, etc. * Ability to lift, push and pull at least 25 pounds. * Ability to stand and walk for extended periods of time. IMPORTANT NOTE AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for: * 2-3 full company offsites, "Remote Weeks" * Lending a hand to support 2 new location launches * In-person onboarding as well as supporting other onboarding sessions for new team members The rest of the year, team members can work remotely from wherever (US time zones) they're most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected-if you're not open to traveling ~6 weeks per year for work, this role isn't a good fit for you. THE UPSIDE * Equity: Have a stake in the business that you're helping to build and grow. * Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America. * Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents. * Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life. * Home office setup: Get a laptop + additional equipment needed to set you up for success. * Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year. * 401k: Make financial planning right for you with a 401k retirement savings program. * ️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin. * BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club. * Room to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us. * ️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities. * Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities. Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made. We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description. AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
    $63k-107k yearly est. 2d ago
  • Warehouse Operator

    Caldic North America

    Operations manager job in University Park, IL

    Position Function: Reporting to the Warehouse and Transportation Supervisor of Caldic USA Inc., the individual will be responsible to complete all of the assigned tasks related to the shipping and receiving of products and ingredients according to Caldic's processes and procedures. Scope: Shipping Team Member will ensure that orders are prepared according to Caldic's shipping and receiving processes and procedures. The individual will adhere to all shipping and receiving processes and procedures so that all tasks are be completed safely and efficiently through the use of appropriate systems, tools and equipment specifically provided by Caldic. This position will work closely with the Supervisor and Shipping administrators to prepare, load and receive daily orders. General Responsibilities: To ensure safe and appropriate use of all manual and powered lift equipment. Ensure compliance with all health and safety regulations, GMP's and HACCP requirements. Responsible for following Food Safety and Quality requirements as per Prerequisite programs, HACCP plans, CCP monitoring and SQF code. Comply with Caldic's policies on hygiene, safety and quality. To attend any required training necessary for the job. To be familiar with shipping and receiving procedures for Caldic. Responsible to load orders and receive orders as scheduled by the Shipping Supervisor and Shipping Administration Scan received product(s) license to initiate the put away process Utilize the “move” function to identify an appropriate location for product Knowledge / Skills & Experiences Minimum grade 12 education or equivalent Must be able to lift up to 25kg/50lbs on a regular basis Must be able to stand for long periods of time Must have intermediate computer skills Distribution experience considered an asset Forklift and Reach Truck license are required Commercial Driver's License (CDL) required Must have strong attention to detail/accuracy of work Use of an RF scanner is considered an asset About Caldic At Caldic, we're a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team. We offer: Global opportunities with rapid career growth and development An inclusive, diverse, and dynamic work environment The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: ************** Ready to Join Us? If you're ready to take your career to the next level and join a global leader, apply now at Caldic! Equal Opportunity Employer Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.
    $31k-40k yearly est. 3d ago
  • Director of Operations

    Umbrellaone | Fire + Facilities

    Operations manager job in Northbrook, IL

    At UMBRELLAONE, we make our clients' lives easier. Driven by purpose and empowered by collaboration, we partner with our clients' facilities managers to provide reactive General Maintenance & Repair and Fire & Life Safety services. We support the upkeep, safety, and operational excellence of store locations for the biggest names in retail and restaurants by delivering high-quality results at the best value. We are seeking an experienced and highly motivated leader to join our team as Director of Operations, driving operational excellence across all our teams. Preferred Qualifications 10+ years of national multi-site facilities management. Retail and/or restaurant specific experience is preferred. Track record of providing guidance, leadership, and support developing teams and growing individuals within the team. A career of building strong partnerships and encouraging collaboration with clients and local service partners alike to ensure alignment. Expertise with industry leading CMMS programs and other technologies that drive efficiency, customer experience and overall performance. Ability to assess operational opportunities, risks and areas of further investment. Responsibilities Partner with Division Presidents to execute strategic initiatives and operational priorities. Define, monitor, and report KPIs to ensure divisional performance meets or exceeds targets. Drive continuous improvement across workflows, service delivery, and customer experience. Lead, mentor, and develop team members to elevate performance and support career growth. Ensure effective use and optimization of CMMS platforms for operational efficiency and data integrity. Enforce compliance with internal standards, processes, and applicable industry regulations. Support budget planning, forecasting, and disciplined cost management across divisions. Identify and implement scalable processes to expand capacity and improve service partner performance. Maintain and grow an industry-leading national network of trade professionals. Serve as a trusted relationship partner and escalation point for clients, providing decisive leadership in critical moments. Pay & Benefits Base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, and experience. Year-end performance bonus Medical and dental coverage 401k with employer match
    $73k-132k yearly est. 4d ago
  • Operations Manager

    Search Masters, Inc.

    Operations manager job in Chicago, IL

    Responsible for leading the manufacturing production with electro/mechanical assembly and testing Will supervise 1 production supervisor and 25-30 hourly Will use data and metrics to drive and take full ownership of the product line to drive cost saving projects, on time livery, and labor costs Will find ways to drive improvements while working cross functionally with the other departments 3+ years of supervision/management out of manufacturing Track record of implement cost saving projects Metrics/lean driven Bachelor of Science degree is required
    $62k-102k yearly est. 3d ago
  • Operations Manager

    Sabin 4.1company rating

    Operations manager job in Chicago, IL

    Job Title: Operations Manager About Us: SABIN is a design-forward, rapidly growing company specializing in acoustic and lighting solutions. Our innovative approach and commitment to design excellence drive our fast-paced environment. As demand for our products and services continues to grow, we're seeking a dynamic operational leader to join our team. This role offers solid potential for growth and development. About Your Role at SABIN: The Operations Manager will be responsible for connecting our manufacturing activities with our commercial activities and business needs; ensuring we have the systems in place to produce quality products on time in a safe and professional manner. Our production environment is both reliant on high levels of craft and engineering. We make our products on demand to suit the needs of the architectural projects we supply; we do not build and stock. You will optimize operations to support this business model. Sabin was founded in 2021 and is now in a period of strong growth; many processes and policies are being established for the first time-you will design and implement new processes and policies in collaboration with our talented existing team. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. You will work with the manufacturing, product development, systems and sales teams to join or lead initiatives to improve and refine our operations for improved performance and results. We need an energetic operational leader to join our effort in continuing to build this great company. What You'll Do: Learn and know our business: Learn the ins-and-outs of our business demands and dynamics of our B2B commercial transactions. ERP Implementation: Contribute to the continued implementation of our ERP and MRP systems for higher efficiency, reporting, and process management. Production Management: Partner with our manufacturing team to plan our production, scheduling work in prudent ways that best use our factory and team to ship projects out on time. Material & Purchasing Planning: Partner with our systems team to design more automated processes to ensure that we have the materials needed to build our jobs. Manage the competing pressures of minimizing our lead-times while minimizing our inventory. Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results. Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results. Desired Qualifications: Educational Background:A bachelor's degree in engineering, business, or science preferred, other fields are considered. Manufacturing experience: Direct experience in a manufacturing environment is a core requirement for this role. Organization & Conscientiousness: Naturally organized, with the ability to be assertive about the needs of the business, while being humane and warm when advocating for the business needs. Initiative & Collaboration: Be comfortable with SABIN's proactive approach, where we take the lead and actively move projects forward, ensuring their success. Desired Characteristics: Organized critical thinker: Methodical and analytical thinking are essential for this role. Your natural mindset must be rational, fact-finding and process oriented. You have the natural reflex to organize and bring order, balanced with a belief in the necessity of nimbleness. Flexible: Willing to try out differing and opposing ideas, a plainspoken natural mediator and listener. The essence of this role is coordinating and connecting different domains. This requires moderation, deliberation, and adaptability. Problems Solver: Comfortable with problems, understanding and defining them, and bringing them all to light. Problems are not something to ignore or shy away from but embrace and comprehend fully for solutioning. Learner: Curious, striving. You know you don't know everything and are always learning, you believe in continuous improvement, growth, and forward-facing transformations. You expect the same from team-mates, at a rate that works for the business goals and team. Multi-disciplinary Tendencies: We seek candidates that show a track record of versatility. This role spans different types of work, having a natural interest and experience in a variety of disciplines gives your viewpoint more credibility as a collaborator. Comfort with complexity: A mind that enjoys games and puzzles-for project management, untangling logistics puzzles and balancing multi-domain interactions to serve our customer best. Imaginative: This is a problem-solving role, the ability to imagine completely new solutions, new ways of working and creatively solve problems is imperative. Positive and Proactive: Leadership by example, this role requires a hands-on individual. Someone who is proactive, takes initiative, and inspires the same in team-mates. Team sports experience and experience in losing / hardship is a strong plus. Our Commitment to You: We offer competitive pay and benefits, and the space to do great work. SABIN places the highest priority on cultivating an engaging, rewarding and collaborative workplace. We are building an inclusive and creative environment---this opportunity for creative and professional growth is vital to us. We have high expectations for ourselves and each other, we work diligently and kindly and listen to one another. Why Join Us? This is a unique opportunity to join a growing, vibrant company at the forefront of design in the acoustic and lighting industry. You will have the chance to take ownership of your work and the trust to do so. Your ability to adapt, learn, and grow with us will be key to your success and ours. To learn more about SABIN and our products, please visit SABIN.DESIGN
    $51k-88k yearly est. 3d ago
  • Workday Certified Financials Accounting Center Manager

    Accenture 4.7company rating

    Operations manager job in Chicago, IL

    We are...a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what's possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality. You are... As a member of one of the world's largest Workday-certified teams, you'll be part of a team of advisory professionals who deliver more than just technology. From rapid deployments to entire transformations, you'll deliver integrated, payroll, cloud-based HR and financial management solutions that put organizations on the fast track to a better way to work. As a Workday Financials Accounting Center Manager, your primary responsibilities may include: * Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures * Formulate overall project planning, budgeting, forecasting and reporting strategies. * Develop statements of work and/or client proposals * Develop and manage vendor relationships * Lead workshops for client education * Manage resources and budget on client projects * Serve as the escalation point for critical functional issue resolution * Provide subject matter expertise to aid in decision-making related to the functional solution * Lead, mentor, counsel and manage performance metrics of project staff * Conduct working sessions with clients to gather, understand, and analyze business requirements. * Architect Workday Financials solution to ensure that all work streams are cohesive and cross-functional impacts are considered and mitigated * Advise clients on industry standards and leading practices. * Demonstrate design options through the use of prototyping. * Understand and apply Workday and Accenture methodologies. * Provide the Project Manager with status updates and keep them apprised of overall project status. * Demonstrate strong client and stakeholder management to achieve project objectives * Ensure the client takes advantage of Workday best practices. * Support innovation through the creation of new industry-leading methods and assets Why should I join the Accenture Workday team? It's not just what you know or where you've been that propels success at Accenture: It's who you are, fundamentally, as a person. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You're passionate about technology and motivated to apply the latest technology trends. You're proactive and collaborative; a leader with effective communication skills. You're driven by new challenges and are motivated to improve. You're a creative problem solver with the flexibility to navigate uncertainty. You're focused on the future with a desire to develop inclusive, responsible and sustainable solutions to complex challenges. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirement * Qualification Here's what you need: * Workday Accounting Center Financials Partner Certification * Minimum of 5 years of consulting experience, most recently in a Lead or similar level role * Minimum of 5 years of hands on Workday Financials/Accounting Center experience * Minimum of 5 years of US and/or Global Financials Operations experience * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years of work experience) Bonus points if: * Proficiency in multiple business processes: (PTP, OTC, GL, FA, Budgeting, Cash Management, etc...) * Experience leading global and/or LE Workday engagements. * Thrive in a diverse, fast paced environment. * Other leading Cloud based SaaS financial application implementation experience: (Oracle E-Business Suite, NetSuite, Infor, Unit 4, PeopleSoft, Oracle Cloud ERP, SAP, Lawson, etc...) * An advanced degree in the area of specialization Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations
    $65k-84k yearly est. 4d ago
  • Combilift Service Manager

    Combilift

    Operations manager job in Chicago, IL

    The Organisation Combilift is the largest global manufacturer of multi-directional forklifts and an acknowledged leader in long load handling solutions, supporting our number one market in North America. Our U.S. market has doubled in size within the last three years, and our growth strategy is to double again within the next five years, expanding our strong North American team. Combilift continually invests 7% of its revenue in research and development as part of its relentless pursuit of safer, more productive, and cost-effective ways to lift challenging loads in demanding environments. The company's commitment to new product development has cemented its reputation as a global leader in the lifting and handling industry. Since its establishment in 1998, Combilift has sold over 85,000 units across 85 countries, with manufacturing based in our 500,000 sqft purpose-built facility in Monaghan, Ireland. What is the purpose of this role? This role will join a successful material handling organization in North America and will play a key part in the evolving North American Service team. The role holder will also be a central senior member in the commercial expansion of Combilift in North America. The role will involve managing field service personnel and ensuring the servicing team provide prompt and professional services to our clients across North America. This position will be complex, challenging, and stimulating. It requires an experienced and successful material handling industry Service Manager who is passionate and dedicated to providing excellent account management and service, and who can effectively demonstrate this to all stakeholders. The role holder will be expected to work with a wide range of stakeholders, both internal and external-including manufacturing, aftersales, and customers-and will act as the key point of contact for many of our current and future high-profile customers. Reporting Structure This role reports to the President of North America, Combilift. Responsibilities Manage the field service personnel who perform Aftersales support including on-site installation, and technical support. Develop workflow program methods, guidelines, and policies to facilitate efficient customer technical support. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed, through resource identification and planning. Address customer enquiries, resolve issues and obtain customer feedback proactively. Demonstrate outstanding customer service through high quality support and integrity at the work environment. Maintain positive and healthy relationship with various teams to ensure customer service effectiveness, and travel as necessary to resolve escalations. Oversee the scheduling and training of field service representatives to meet objectives. Assist in interviewing and hiring new professionals. Proven track record in the material handling Industry. Typically requires 3+ years of managerial experience.
    $57k-95k yearly est. 1d ago
  • Manager, Certification Operations & Projects

    American Osteopathic Association 4.2company rating

    Operations manager job in Chicago, IL

    Hybrid work model requiring Tuesday and Wednesday in office located in in the Streeterville/Magnificent Mile area of downtown Chicago, IL. In collaboration with the American Osteopathic Association's Certifying Board Services (CBS) Leadership Team, the new Manager, Certification Operations and Projects is responsible for managing the day-to-day operations and activities of AOA member boards and their respective certification products, services and experiences. This role involves evaluating, codifying, and improving the candidate and diplomate experiences. Additionally, the Manager will facilitate and collaborate with the CBS Leadership Team on select strategic projects, and in specific instances, lead the deployment and optimization of enduring programs under CBS purview. ESSENTIAL FUNCTIONS In collaboration with CBS Leadership, the Manager, CBS Operations and Projects will: Operations Management: Manage and streamline daily operations of all CBS activities. Develop, implement, and periodically evaluate all CBS operational policies and procedures to continuously support and enhance efficiency and effectiveness. Develop, deploy, and periodically evaluate proactive and pre-emptive mitigation strategies to protect operations and maintain and optimize the candidate/diplomate experience. Ensure compliance with 3rd-party certification accreditation standards (e.g., National Commission for Certifying Agencies (NCCA), ISO/IEC: 17024, etc.), certification/credentialing industry best practices, and regulatory requirements, when applicable and appropriate. Program Management: Oversee the planning, implementation, and administration of CBS and relevant board certification programs' policies and procedures, such as longitudinal assessment (LA): Serve as the primary program manager for the AOA's LA program, including managing vendor communications and deliverables, coordinating staff and volunteer SME activities, monitoring and managing LA development activities from conceptualization through to administration and evaluation, and assists, as needed, with diplomate troubleshooting, platform issues and resolutions, and data retrieval, analysis, storage, and technical reporting. Ensure all CBS projects and programs are delivered on time, within scope, within budget, and in accordance with any/all delineated key performance indicators, as applicable and appropriate. Monitor and evaluate the effectiveness, efficiency, and quality of all CBS projects, programs, and activities on an ongoing basis. Candidate/Diplomate/Stakeholder Experience: Consider, design, and propose scalable and sustainable solutions to any operational issues, gaps, limitations, or concerns that can enhance the candidate/diplomate/stakeholder experience. Foster and facilitate strong relationships with external vendors and stakeholder organizations as required. Quality Management: Develop, implement, and periodically evaluate CBS quality measures to ensure the integrity, validity, and reliability of all certification processes. Conduct regular audits and assessments to identify areas for improvement. Lead continuous improvement initiatives to enhance program quality and candidate, diplomate, and stakeholder satisfaction. Teamwork: Provide training and development opportunities for CBS team members in quality, program, and project management. Foster a collaborative and positive work environment. Data Management, Analytics, and Reporting: Prepare and present regular reports on operational performance and key metrics. Utilize data insights to inform strategic decision-making. MINIMUM QUALIFICATIONS OR EXPERIENCE: Education: A bachelor's degree in Health Care Administration, Business Administration, or a related field, or ability to demonstrate equivalent related experience is required. Experience: Minimum of 3 - 5 years of experience in operations management, preferably in health care, certification, professional member associations, or physician board certification settings. SPECIAL SKILLS/EQUIPMENT The ideal candidate demonstrates: Strong organizational and critical thinking skills Excellent communication and people skills Proficiency in data analytics/visualization and project management software software such as MS Power BI, Tableau, MS Project, Monday.com Ability to work independently and as part of a team Knowledge/familiarity of professional member associations (particularly those in health care, and/or physician board certifications) 3rd-party certification accreditation standards is a plus. PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT PHYSICAL Physical demands include the ability to remain in a stationary position, the ability to operate office equipment and the ability to move supplies and equipment up to 25 pounds. MENTAL Work is performed in a dynamic environment. Incumbent is expected to be able to quickly adapt to stressful situations, exercise good judgement, communicate effectively orally and in writing, and interact appropriately with internal and external stakeholders. ENVIRONMENT Work is performed in an office environment or other approved location. This is an exempt full-time position. Hybrid work model requiring Tuesday and Wednesday in office located in downtown Chicago, IL Salary Range: $73,000.00 - $78,000.00 Annually We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. American Osteopathic Association is unable to sponsor work visas at this time.
    $73k-78k yearly 1d ago
  • Branch Manager

    RÖHlig Logistics

    Operations manager job in Mount Prospect, IL

    Shaping the Future of Logistics- Your Career Starts at Röhlig Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships. Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success. We are seeking a results-driven Branch Manager for our Mount Prospect location. The ideal candidate brings strong leadership experience, deep expertise in freight forwarding, and a customer-focused mindset. What you will do: Operational Functions Coordinate the operations for both Imports & Exports departments, monitoring workflows and management of resources to ensure and verify timely and accurate operational processes. Ensure speedy delivery of cargo to customers. Compliance with all regulations of USA Customs/IATA/TSA and other governing bodies. Assists Human Resources in the hiring and termination of employees. Financial and Accounting Outcomes Set goals and objectives for the branch in accordance with company guidelines and key performance areas/indicators, number of jobs, revenue and cost per job, expenses & revenue ratio. Full P/L responsibility, set Budget and target and present to Management. Collaborate with Sales to integrate operations and sales budgets. Develop a business plan in conjunction with his/her key staff, to achieve the stated company outcomes. Use established indicators and tools (e.g. daily invoicing and job numbers, financial reports etc.) appropriately. Ensure all accounting matters are finalized to maximize revenue and all accounting functions in the branch are dealt with in a timely manner. Client, Supply Management, and Business Development Management of allocated customers using established tools (e.g. client activity reports) in order to achieve and exceed targets. Negotiation of contracts with customers, suppliers and overseas agents. Deployment of information on all contracts with customers and suppliers to all parties. Prospect new business and Sales Development. Resolve discrepancies, while keeping record of discrepancies via the Innovations and Incidents 16. Management (IIM) to ensure compliance. People Management Lead, motivate, and manage operations and sales teams. Retain adequate staffing levels. Conduct annual performance reviews July and January; Establish targets and objectives. Monitor staff performance - work with HR on employee relations and training issues. Uses discretion and judgment to make decisions on job status and succession planning recommendations to Human Resources. Keeps in touch with competitor activities and industry trends. Attend industry-related functions when required What you bring: 1.High school graduate, some college preferred 2.Knowledge of related computer applications: EDI/Cargowise, CRM 3.Familiarity with all freight forwarding procedures and financials: TSA, CBP, IATA, FMC, BIS 4.Business unit & Cost center supervision experience: P&L, Debtors, AR/AP 5.Essentially six plus years of industry related experience required 6.Demonstrated Leadership and People Management skills 7.Proven sales ability 8.Highly motivated and results driven 9.Outstanding people skills; customer driven, business savvy 10.Able to handle complex problems, knows how to multitask What we offer you: 1.Comprehensive Medical, Dental, and Vision Insurance - Keeping you and your family healthy is our priority. 2.401(k) Plan with Company Match - We're invested in your future and help you save for retirement. 3.Generous Paid Time Off (PTO) - Whether you're planning a vacation, taking care of personal needsor just need a mental health day, we've got you covered. 4.Supportive Work Environment - From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way. Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together. Apply now and shape the future of logistics with us! For further information about the position or the application process, please reach out to: Mark Aulisio Talent Acquisition Manager *********************** More information on ***************
    $37k-54k yearly est. 4d ago

Learn more about operations manager jobs

How much does an operations manager earn in Berwyn, IL?

The average operations manager in Berwyn, IL earns between $50,000 and $128,000 annually. This compares to the national average operations manager range of $47,000 to $123,000.

Average operations manager salary in Berwyn, IL

$80,000

What are the biggest employers of Operations Managers in Berwyn, IL?

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