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Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Operations manager job in Indianapolis, IN
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Senior OperationsManagement Trainee (Senior OMT)**
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
_Equal Employment Opportunity_
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior OperationsManagement Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center OperationsManager role, you'll relocate to one of BioLife's locations.
**Our growth is your bright future.**
Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference.
**_A typical day for you may include:_**
+ **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities.
+ **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees.
+ **Career Advancement:** Work towards obtaining a Plasma Center OperationsManager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers.
+ **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management.
+ **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production.
+ **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend.
**REQUIRED QUALIFICATIONS:**
+ Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to.
+ 3-5 years of experience leading medium to large teams (20+ direct reports)
+ Up to 90-100% travel during the Trainee Program
+ Ability to walk and/or stand for the entire work shift
+ Willingness to travel and work at various BioLife locations across the country
+ Ability to work evenings, weekends, and holidays
+ Have a valid driver's license for the entire duration of the program
+ Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
+ Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
+ Fine motor coordination, depth perception, and ability to hear equipment from a distance
+ Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
**PREFERRED QUALIFICATIONS:**
+ Associates or Bachelor's Degree
+ Experience working with SOPs, GDP, GMP, CLIA, and the FDA
+ Experience working in a highly regulated or high-volume retail environment
+ Excellent interpersonal, organizational, technical, and leadership skills
\#LI-Remote
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
Wisconsin - Virtual
**U.S. Base Salary Range:**
$80,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
Wisconsin - VirtualUSA - WI - Milwaukee
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$80k-110k yearly 4d ago
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Operations Manager
Ciresimorek
Operations manager job in Lafayette, IN
Core Requirements:
Bachelor's degree in Business, Engineering, or a related field
6+ years of progressive leadership in manufacturing operations
Preferred Requirements:
MBA degree
Experience with grinding, turning, machining, or metalworking operations
This position will lead day-to-day operations for a high-volume aerospace manufacturing business, with accountability for safety, quality, delivery, cost, and productivity. This role provides direct leadership to production and maintenance teams while driving continuous improvement, capacity optimization, and operational excellence.
CiresiMorek is a collective of seasoned professionals, each bringing a wealth of experience and a personal touch to all our engagements. With over 3,500 searches and more than 2,000 Operations placements, we are more than just headhunters; we are industry insiders, advisors, and diligent architects behind every successful placement.
Responsibilities:
Lead daily manufacturing operations with accountability for safety, quality, delivery, cost, and productivity performance.
Drive continuous improvement initiatives to reduce lead times, improve throughput, and lower manufacturing costs.
Develop, coach, and engage production and maintenance teams to build capability and accountability.
Ensure compliance with aerospace quality systems and regulatory requirements while meeting customer delivery commitments.
Support capital planning, capacity optimization, and strategic manufacturing initiatives.
Partner cross-functionally to improve operational performance across engineering, quality, supply chain, and finance.
Confidentiality is guaranteed. Applications require a resume/CV with contact information.
Learn more about us at CiresiMorek.
$57k-94k yearly est. 4d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Operations manager job in Carmel, IN
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$85k-111k yearly est. 4d ago
Plant Manager
DSJ Global
Operations manager job in Indianapolis, IN
The Plant Manager is responsible for overseeing all daily operations of a specialty chemical manufacturing facility to ensure safety, quality, productivity, and efficiency standards are met. This role leads cross‑functional teams, drives continuous improvement initiatives, manages budgets, and ensures the facility operatesin alignment with organizational goals and regulatory requirements.
The Plant Manager will have the following responsibilities:
Manage day‑to‑day plant operations including production, maintenance, and quality.
Ensure production goals are met while maintaining high standards of safety, quality, and efficiency.
Develop and implement operational strategies that optimize workflow and resource utilization.
Promote a strong safety culture and ensure full compliance with OSHA and other regulatory standards.
Lead, mentor, and develop supervisors, department leaders, and hourly staff.
Implement and champion Lean, Six Sigma, or other continuous improvement methodologies.
Identify operational bottlenecks and drive initiatives to reduce waste and improve productivity
Monitor KPIs and operational metrics; create action plans to address performance gaps.
The Plant Manager should have the following qualifications:
Bachelor's degree in Engineering, OperationsManagement, Business, or related field.
7-10+ years of manufacturing experience, including 5+ years in a leadership or management role.
Strong knowledge of safety regulations, lean manufacturing, and production best practices.
Proven ability to lead teams and drive results in a fast‑paced environment.
$84k-117k yearly est. 3d ago
Branch Manager
Morales Group, Inc. 4.0
Operations manager job in Indianapolis, IN
About Morales Group:
Morales Group is a nationally recognized Indianapolis based MBE staffing company. We draw upon the unique spirit and ability of a globally diverse workforce to enhance our client's business agility, productivity and competitiveness. We believe we are here for a purpose - building better futures, one story at a time. Being part of our story means making the world better. Learn more: moralesgroup.net
Why Morales Group?
We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates.
If you are ready to jump on board with a high growth organization, Morales Group is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people-smart leaders to help pave the way.
The Position:
The Branch Manager at Morales Group plays a key role in the success of our organization. The branch manager will supervise a staff as well as oversee the operations of their specified branch. They will also be responsible for the onboarding of new and at-risk clients to ensure that clients are continually moving towards an integrated use of the organization product lines and services. This position also will ensure the quality for services provided to our new and existing customer base. This Position will interact with recruiting, client services, payroll, sales and managementin the performance of daily responsibilities.
The Duties:
Manage multiple projects while continually identifying barriers to implementation & productivity.
Monitor and report on client metrics to continuously ensure satisfaction and partnership success.
Assist in client assignments and allocating human capital resources.
Identify process improvement opportunities and facilitate focus groups to address and implement changes.
Assist with goal setting and performance evaluations of operations team.
Monitor projects and/or staffing solutions to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Be able to provide cost analysis on all current and past jobs.
Collaborate with the Executive Team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives
Responsible for total management of assigned territory to include, but not limited to: order fill ratio, client satisfaction, accurate payroll execution within teams, profitable sales growth of clients/territory, safety programs for effective risk management, associate development, expense control, continuous improvement of gross margins, increased profitability, and P & L management
Works closely with team on any workplace injuries that occur; ensuring team follows injury reporting process.
Actively works with safety team on light duty accommodations.
Attend and participate in monthly safety committee meetings.
Sales/Business Development:
Assist the client service/sales team on calls to current/future clients to develop a relationship with the current/future companies.
Assist the client service/sales team on calls to current/future clients to penetrate deeper into their organization with contacts and product offerings.
Ensure client satisfaction of key accounts through implementation of Quarterly Business Reviews
Resolve issues with at risk client(s) dissatisfaction and negotiate solutions that meet the at-risk client(s) needs.
Facilitate new on-site start-ups or entry into new markets.
Responsible for driving the company to achieve and surpass profitability, cash flow, and business goals/objectives.
Travel to customer sites, prospective customer sites, training and meetings as required.
Responsible for New client folders, safety tours, and safety programs within assigned territory.
Supervision:
Provide regular updates and work closely with Director of Operations and leadership to improve overall deployment of our organization products and services
Provided day-to day leadership and management that reflect the mission and core value of the company
Supervise and coordinate activities assigned by the Director of Operations
Provide solutions to both internal and external workflows to resolve issues that arise
Consistently attract, interview and recommend the employment of applicants for internal positions to retain a highly competent and qualified operations team
Responsible for the measurements and effectiveness of all processes, internal and external
Provide timely, accurate, and complete reports on the operating condition of the company
Assess team members strengths/weaknesses and utilization to assigned tasks, responsibilities, and accountabilities
Manage staff, preparing work schedules and assigning specific duties
Maintains good communication/working relationships with all departments in the organization
Reports all hazardous conditions/equipment to his/her manager immediately
Fulfills job responsibilities in accordance with the standards set out in the organization's “Code of Business Conduct”
Motivate and lead a high-performance team of managers and staff; attract, recruit, and retain associates and facilitate management career development program.
Foster a success-oriented, accountable, and ethical environment within the company
The Qualities:
Knowledge of other languages is helpful but not required.
Previous experience leading a high performing team, preferably in staffing.
Ability to coach, mentor and develop direct reports.
Strong communication skills and with great active listening skills.
Ability to be accurate, concise, and detail oriented.
Lives our core values daily of being humble, being courageous and being a light.
Knowledge of Department of Labor Laws both Federal/State specific preferred
High School and Higher Education preferred
Morales Group Benefits:
Health insurance - Medical, vision, dental and life insurance plans available.
Disability Insurance - Short-term and long-term coverage.
Paid Baby Bonding Time - because family is important.
Competitive PTO (Paid Time Off)
401k Plan - for saving for the future.
Professional Development - From our Udemy partnership to monthly workshops to continuing education tuition reimbursement program - we believe in developing our team.
A culture of Giving Back - Paid Volunteer Hours
Passport Program - we want to keep the team engaged in the culture we have built.
What we value:
Be Humble
Show up with no Ego and serve others.
Be Courageous
Be willing to step out for what is right and use your voice.
Be a light
Shine bright when there is darkness.
Be Gritty
Stay hungry, overcome challenges, produce results
Morales Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$42k-59k yearly est. 3d ago
Assistant Store Manager
Bootbarn, Inc. 4.2
Operations manager job in Indianapolis, IN
The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the Boot Barn Mission, Vision, and Values. The Assistant Store Manager plays an important role in upholding exceptional customer service, partner development and engagement, merchandising standards, store operations and attainment of store sales goals. The Assistant Store Manager will partner with the Store Manager and District Managerin pursuit of year-over-year increases and improved processes and productivity.
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.
At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.
Our vision is to offer everyone a piece of the American spirit -- one handshake at a time.
ASSISTANT STORE MANAGER DUTIES
Lead partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas. Develop individual team members to meet various career goals within in the company.
Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed.
Assess and communicate localized customers' needs to Store Manager.
Collaborate with the Store Manager to plan and execute successful volume driving events that involve outreach to the local community/market
Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines.
Accountable for markdown compliance and execution. Ensure product receipts are processed accurately and in a timely manner.
Partner with Store Manager on inventory shrink plans and act as key driver of this strategy with store team.
Maintain personal knowledge in across all product categories (western boots, work boots, denim, hats and add-ons) and coach and train partners in these areas.
Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
Possess well-developed business acumen and understands all aspects of the store's operations.
Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
Additional duties as assigned by District Manager or Store Support Center partners.
QUALIFICATIONS
Associate's Degree and/or 2 to 4 years of experience in retail store management
Experience managing direct reports and leading teams in a selling environment.
Strong organizational and time management skills with the ability to manage multiple priorities.
Strong communication, customer service, time management and organizational skills.
Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
Flexibility with scheduling and willing to work extended hours when necessary.
Up to 15% travel to support local stores, as needed.
COMPETENCIES
Business Acumen: Applies a comprehensive understanding of store operations, key performance drivers, and goals to make informed decisions that improve business performance.
Conflict Management: Addresses conflict directly and professionally, fostering open communication and resolution strategies that strengthen team alignment and productivity.
Customer-Centric: Approach Promotes a customer-first selling culture by modeling service behaviors that prioritize consistent, high-quality experiences to build loyalty and trust.
Leadership & Team Development: Leads with Boot Barn's core values and invests in the growth of team partners by setting clear expectations, coaching consistently, and developing their skills for long-term success.
Strategic Thinking: Anticipates future challenges and opportunities using performance results, making aligned decisions that support the company vision and mission and guide the store's long-term goals.
PARTNER BENEFITS & ADDITIONAL COMPENSATION OPPORTUNITIES
Competitive hourly rate* plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
Paid Time Off plan for year-round Boot Barn Partners.
Medical, Dental, Vision and Life Insurance.
401(k) plan with generous company matching.
Flexible schedules and work/life balance.
Opportunities for growth at every level -- we are opening 50+ new stores each year.
Compensation varies based on geography, skills, experience, and tenure
For eligible Boot Barn Partners
PHYSICAL DEMANDS & WORK ENVIRONMENT
In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
Standing, walking, and squatting more than fifty percent of the work shift.
Bending, stooping, kneeling and squatting occasionally throughout scheduled shifts.
Ability to use a ladder and/or step stool occasionally.
Required to lift, move and carry up to 40 pounds.
Ability to read, count and write to accurately complete all documentation and reports.
Must be able to see, hear and speak in order to communicate with partners and customers.
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
[ ] Sedentary: Limited activity, no lifting, limited walking
[ ] Light: Office work, some lifting, bending, stooping or kneeling, walking
[ X ] Moderate: Mostly standing, walking, bending, frequent lifting
[ ] Arduous: Heavy lifting, bending, crawling, climbing
In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
* The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
* Noise levels are considered moderate.
Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.
Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and partners without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.
Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at **************, Option 4.
California Privacy Notice
$36k-42k yearly est. 7d ago
Assistant Manager - Fashion Mall At Keystone
Banana Republic, Inc.
Operations manager job in Indianapolis, IN
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. Youre responsible for driving profitable sales growth through all aspects of the store including; customer and product operation Assistant Manager, Fashion, Manager, Customer Experience, Assistant, Leader, Management
$26k-44k yearly est. 2d ago
Assistant Manager
Carrols Restaurant Group, Inc. 3.9
Operations manager job in Noblesville, IN
Carrols LLC is the largest Burger King Franchise. We own and operate over 800 Burger King Restaurants. We've been in the burger business for over 55 years so we know a little bit about success. We're all about finding talented folks and giving them the tools and the knowledge to make it to the top.
SUPERIOR BENEFITS...COMPETITIVE SALARIES...ADVANCEMENT OPPORTUNITY! If you're ready for a job that sizzles with potential, you're ready for Burger King! While managing a million-plus dollar-a-year restaurant, you will develop business disciplines in Accounting, Human Resources, Training, Marketing, Sales Building, and Cost Controls.
We realize that in order for our managers to be successful in an ever-changing business environment, we must devote time, effort, and commitment to their on-going development needs. The Carrols Management Development Program is the best in the business. The program is well defined, comprehensive, and always on the cutting-edge of new learning initiatives.
Our outstanding benefit package includes, life, medical, dental, and vision insurance, short-term and long-term disability insurance, flexible spending plan, company matched 401(k), quarterly bonus program, paid vacation time, personal days, clothing allowance, tuition assistance and much more.
Essential Job Requirements:
Ability to work a 50 hour work week which will include nights, weekends and some holidays.
High school diploma or equivalent
Basic Computer Skills
Valid Driver's License and Personal Transportation
Out-going Personality
Job Responsibilities:
Direct, control and coordinate subordinates to deliver quality product to our guests in the most efficient and friendly way possible.
Inventory Management
Bank Deposits
Training
Performance appraisals
Maintain a safe work environment for all employees and guests
Other duties as assigned
The restaurant is only the beginning. A commitment to do the best job possible, regardless of the task, is evident throughout our organization. We offer real career opportunities. If you are motivated and want to test your potential, Carrols is the perfect place for you.
If this sounds like you, and would like to be part of a great team and work with people who care, please submit your resume today.
Carrols LLC is an Equal Opportunity Employer
$28k-38k yearly est. 3d ago
Assistant Manager - Facilities / Automation
Aisin World Corp. of America 4.5
Operations manager job in Franklin, IN
Job Title: Assistant Manager - Facilities / Automation
Company: AISIN World Corp. of America
Department: Operations - Production & Logistics
Responsibilities
The incumbent is expected to perform the following functions that the company has determined are essential to this position:
Ensuring safety policies and procedures are followed in all aspects of the position and duties.
Assessing and correcting building and facility equipment abnormals and breakdowns.
Coordination of all contracted and non-contracted maintenance of facility and equipment.
Maintaining and improving building and grounds infrastructure and support systems.
Coordinate and monitor contractors, preventive maintenance, and inspections of fire suppression systems and improvement projects.
Implement/maintain operational improvements and upgrades to the building monitoring and access control system.
Ensuring effective and safe use of warehouse equipment.
Ensuring OSHA/Safety compliance for all staff; will function as facility safety manager.
Identify energy/operational cost reduction and reliability/quality improvement projects.
Overseeing section budgets and expenditures advising senior leadership on spending.
Aid in sourcing, implementation, and maintenance of all automation projects.
Develop and implement facility support fixed asset expenditure requests and projects.
Exceptional understanding of warehouse management procedures.
Other tasks and duties as assigned.
Required Skills and Abilities
Essential Skills and Experience:
5+ years of leadership and facility/equipment maintenance.
Proficient computer skills.
Outstanding communication skills, both written and verbal.
Outstanding organizational, multitasking, and critical thinking skills.
Strong people skills, motivating and disciplining staff.
Capable of reading and understanding equipment and building diagrams and schematics.
Ability to operate boom lifts, scissor lifts, and forklifts to perform needed tasks as required.
Beneficial Skills and Experience
Warehouse Automation and Information Technology
HVAC, Plumbing, Electrical Systems experience.
Working in a multi-cultural operation.
Education/Training/Certifications
Bachelor's degree in Electrical, Mechanical, or related Engineering degree preferred.
TPS/Six Sigma Training or Education
Travel Requirements
Approximately 10 %
Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs.
Work Environment Requirements
With reasonable accommodation:
Must be able to operate a personal computer, telephone, and other office equipment.
Must perform job duties onsite, when necessary, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).
Must be able to work effectively in a fast-paced environment.
Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.
Must be able to operate as an effective team member.
Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.
Attendance/Work Hour Requirements
Must maintain an acceptable attendance record.
Must be willing and available to work weekends and holidays as necessary and desirable to meet business needs.
$54k-73k yearly est. 4d ago
SR Operations Supervisor
Central Transport 4.7
Operations manager job in Indianapolis, IN
Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Central Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company.
Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance.
Shift: Monday - Friday: 2:00pm - 12:00am (midnight)
Salary: $70,000 - $85,000 USD
Operations Supervisor
Ideal Candidate Requirements:
· Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry)
· Strong leadership qualities
· Desire to surround customer with excellence in service
· High aptitude for technology
· The ability to multi-task while being detail oriented
· Excellent written and verbal communication skills
· An Associates or Bachelor's Degree, preferred but not required
Duties include, but are not limited to:
· Oversee inbound operations for your designated section of the terminal dock
· This includes the process of loading/unloading, managing forklift traffic, and overseeing proper picking/sortation of palletized freight.
· Route plan, load plan, and on road dispatch the local driver staff as needed.
· Provide leadership and accountability to a team of drivers and dock workers.
· Monitor dock production, ensuring facility Key Performance Indicator goals are met and/or exceeded.
· Maintain a safe work environment compliant with state and federal DOT/OSHA standards.
· Ensure company operational model compliance.
· Support a culture of excellence in quality of product to internal and external customers
· Flexibility to cover varying shifts as business levels increase
$70k-85k yearly Auto-Apply 60d+ ago
District Manager - Central Northeast Indiana and Louisville/Lexington areas
Aldi 4.3
Operations manager job in Greenwood, IN
Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for.
**Roles within this division cover these areas:** Central Northeast Indiana and Louisville/Lexington areas
Click here (************************************** to view our divisional map
Position Type: Full-Time
Starting Salary: $95,000
Signing Bonus: $5,000
Salary Increases: Year 2 $110,000 | Year 3 - $120,000 | Year 4 - $130,000
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
- Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
- Assesses, establishes, and implements appropriate store staffing levels with input from direct reports.
- Works with direct reports to develop and implement action plans that will improve operating results.
- Ensures adherence to company merchandising plans.
- Plans and conducts regularly scheduled meetings with direct reports.
- Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives.
- Recruits and recommends qualified employees for their team's staff positions.
- Approves all time-off requests for direct reports.
- Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement.
- Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees.
- Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position.
- Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued.
- Coordinates with direct reports in the recruitment and interviewing of applicants.
- Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel.
- Supports direct reports in conducting store meetings.
- Consults with leadership on the development of their team's strategy.
- Advises leadership to source external vendors for applicable services when appropriate.
- Liaises with regions to ensure timely and efficient communication flow.
- Consults with the business to effectively design and streamline applicable processes within the organization.
- Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership.
- Ensures that store personnel comply with the company's customer satisfaction guidelines.
- Oversees and manages the appropriate resolution of operational customer concerns by store management.
- Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors.
- Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations.
- Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget.
- Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses.
- Conducts store inventory counts and cash audits according to guidelines.
- Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
- Identifies cost-saving opportunities and potential process improvements.
- Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.
- Other duties as assigned.
Education and Experience:
- Bachelor's Degree in Business or related field.
Job Qualifications:
Knowledge/Skills/Abilities
- Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports.
- Works cooperatively and collaboratively within a group.
- Ability to facilitate group involvement when conducting meetings.
- Develops and maintains positive relationships with internal and external parties.
- Negotiation skills.
- Conflict management skills.
- Ability to interpret and apply company policies and procedures.
- Knowledge of the products and services of the company.
- Problem-solving skills.
- Excellent verbal and written communication skills.
- Prepares written materials to meet purpose and audience.
- Ability to stay organized and multi-task in a professional and efficient manner.
- Gives attention to detail and follow instructions.
- Establishes goals and works toward achievement.
- Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation.
Travel:
- Daily.
- Local.
- Company Car.
ALDI offers **competitive wages and benefits,** to all employees including:
+ 401(k) Plan
+ Company 401(k) Matching Contributions
+ Employee Assistance Program (EAP)
+ PerkSpot National Discount Program
In addition, **full-time employees** are offered:
+ Medical, Prescription, Dental & Vision Insurance
+ Generous Vacation Time & 7 Paid Holidays
+ Up to 6 Weeks Paid Parental Leave at 100% of pay
+ Up to 2 Weeks Paid Caregiver Leave at 100% of pay
+ Short and Long-Term Disability Insurance
+ Life, Dependent Life and AD&D Insurance
+ Voluntary Term Life Insurance
_*Full-time employees average 30 or more hours per week within an annual lookback period_
_**Benefits offered to full-time and part-time employees may vary by state_
Click here to learn more about the benefits ALDI has to offer (*********************************
_ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law._
$95k yearly 12d ago
District Manager
Ecolab 4.7
Operations manager job in Plainfield, IN
As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource.
Nalco Water, an Ecolab Company, is seeking a District Sales Manager to join our industry leading sales team. You'll be responsible for revenue and profit growth of programs and services in targeted accounts in the Nalco Water Manufacturing and Pharma Business. Using a consultative sales approach, you'll build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you'll also convert strategic competitive accounts and sell new technologies to current customers. This role will have a team of District Sales Representatives and Field Service Representatives reporting into it.
What's in it For You:
The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
The ability to make an impact with a company that is passionate about your career development
Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
Enjoy a flexible, independent work environment
Receive a non-decaled company vehicle for business and personal use
Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!
What You Will Do:
Drive profit growth to meet defined district profit increase goals by developing and executing a district plan to maximize revenue
Regularly interact across functional areas with senior management or executives to ensure objectives are met
Generate sales forecasts and accurately predict revenue on a monthly basis
Participate in strategic & tactical planning for the district by leveraging, allocating, and maximizing ROI for all tools and resources
Construct business plans incorporating essential market drivers and all obtainable analytics, while monitoring and adjusting plan according to shifts, emerging conditions, and threats to the business
Demonstrate strong leadership by, championing corporate initiatives, and by planning and leading District Meetings
Provide continuous coaching and development team of sales engineers and technical service representatives to create and maintain value
Ensure all new hires achieve training standards that lead to expertise in discussing products & services
Take action quickly to address performance deficiencies. Maintain documentation and apprise appropriate others of the status of performance issues
Support team and internal partners in identifying trends, understanding market conditions, and sharing expertise and knowledge
Reinforce a clear vision for the team corresponding to strategic objectives
Work closely with large, strategic, current and prospective customers to understand business needs
Position Details:
Candidate must reside within a commutable distance from Major Cities inIndiana and Ohio including Indianapolis and Cincinnati
Territory will include: Indiana, Ohio, and Northern Kentucky
25% overnight travel required
Minimum Qualifications:
Bachelor's Degree
5+ years leading and developing teams
5+ years of successful technical sales or outside sales experience utilizing a consultative sales approach
Ability travel as required to support the district
Position requires a current and valid driver's license
No Immigration Sponsorship available for this opportunity
Physical Requirements:
Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)
Ability to perform essential functions of the job, with or without reasonable accommodation
Preferred Qualifications:
Bachelor's degree in Engineering (Chemical, Mechanical, Industrial), or Life Sciences (Biology, Chemistry, etc.); MBA preferred
10+ years of successful technical sales or outside sales experience to include calling on multi-level plant or facilities management, and developing executive-level relationships
Extensive knowledge of boilers, cooling towers, and wastewater treatment systems highly preferred
About Nalco Water:
In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
Annual or Hourly Compensation Range
The total Compensation range for this position is $142,100-$213,200 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
$142.1k-213.2k yearly Auto-Apply 25d ago
Director Customer Operations
Smart Care Equipment Solutions 3.8
Operations manager job in Fishers, IN
What's In It For You * Impact Major Business Outcomes: Directly contribute to the success, retention, and growth of the company's largest and most strategic customers. * Develop Cross-Functional Expertise: Gain deep experience working with and understanding the operations of multiple departments, including Sales, Finance, and Legal.
* Enhance Project Management Skills: Lead and manage complex, end-to-end customer projects and new account implementation processes.
* Demonstrate Strategic Problem-Solving Skills: Analyze operational workflows, identify systemic pain points, and develop/implement solutions that improve efficiency and the customer experience at scale.
* Career Growth Path: Establish yourself as a subject matter expert in customer operations, which is a strong foundation for future roles inoperations, account management, or process improvement.
What You Will Do
* Own and manage the end-to-end new customer setup process for major accounts, ensuring all necessary internal and external systems, contracts, portals, and services are correctly configured.
* Serve as the primary operational liaison and point of contact for the Major Accounts team, facilitating communication and issue resolution between customer-facing teams and internal departments.
* Proactively monitor and track all open operational issues and requests for major accounts, driving them to timely and satisfactory resolution.
* Coordinate and manage specific customer projects
* Identify, document, and recommend improvements to existing operational procedures to enhance efficiency and the major account customer experience.
* Maintain comprehensive knowledge of our service offerings and supporting internal systems.
Minimum Qualifications
* 5+ years of successful experience inOperations Support, Project Coordination, or a similar role focused on driving customer operational success and internal process efficiency.
* Excellent oral and written communication skills
* Strong problem-solving skills along with a high level of attention to detail
* Comfort using business intelligence (BI) software to analyze customer trends and needs
* Effective prioritization and time management with a demonstrated sense of urgency
* Operational process knowledge with solid skills in internal coordination and cross-functional team collaboration
* Capacity to influence others' behavior through persuasive presentations, effective customer relationship development, facilitation, training, and development
* Results-oriented, setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and leveraging resources to accomplish his/her priorities
* Adept at grasping, understanding, and articulating divisional/company vision
* Comfortable managing under pressure and able to successfully multitask and prioritize
* Passion to win and motivate a diverse team
* Experience with Microsoft Office 365 tools and Sigma is a definite plus
Preferred Qualifications
* 7-10+ years of progressive experience in customer operations, sales, order-to-cash, implementation, or operational support roles within a B2B environment
* 3+ years of experience leading or influencing cross-functional initiatives involving Sales, Finance, and Operations (formal people management preferred but not required)
* Demonstrated experience owning or overseeing end-to-end customer onboarding/setup processes for complex or high-value accounts
* Experience serving as an operational escalation point for strategic or enterprise customers
* Proven knowledge of customer setup/master data, billing, credit, collections, or adjacent order-to-cash processes
* Strong background in process design, documentation, and continuous improvement
Travel Requirements: Up to 25%
Office Location or Where Work Will be Performed: Fishers, IN preferred, St Paul, or Remote considered.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at *************************.
$115k-156k yearly est. Auto-Apply 6d ago
Director Customer Operations
Smartcaresolutions
Operations manager job in Fishers, IN
What's In It For You
Impact Major Business Outcomes: Directly contribute to the success, retention, and growth of the company's largest and most strategic customers.
Develop Cross-Functional Expertise: Gain deep experience working with and understanding the operations of multiple departments, including Sales, Finance, and Legal.
Enhance Project Management Skills: Lead and manage complex, end-to-end customer projects and new account implementation processes.
Demonstrate Strategic Problem-Solving Skills: Analyze operational workflows, identify systemic pain points, and develop/implement solutions that improve efficiency and the customer experience at scale.
Career Growth Path: Establish yourself as a subject matter expert in customer operations, which is a strong foundation for future roles inoperations, account management, or process improvement.
What You Will Do
Own and manage the end-to-end new customer setup process for major accounts, ensuring all necessary internal and external systems, contracts, portals, and services are correctly configured.
Serve as the primary operational liaison and point of contact for the Major Accounts team, facilitating communication and issue resolution between customer-facing teams and internal departments.
Proactively monitor and track all open operational issues and requests for major accounts, driving them to timely and satisfactory resolution.
Coordinate and manage specific customer projects
Identify, document, and recommend improvements to existing operational procedures to enhance efficiency and the major account customer experience.
Maintain comprehensive knowledge of our service offerings and supporting internal systems.
Minimum Qualifications
5+ years of successful experience inOperations Support, Project Coordination, or a similar role focused on driving customer operational success and internal process efficiency.
Excellent oral and written communication skills
Strong problem-solving skills along with a high level of attention to detail
Comfort using business intelligence (BI) software to analyze customer trends and needs
Effective prioritization and time management with a demonstrated sense of urgency
Operational process knowledge with solid skills in internal coordination and cross-functional team collaboration
Capacity to influence others' behavior through persuasive presentations, effective customer relationship development, facilitation, training, and development
Results-oriented, setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and leveraging resources to accomplish his/her priorities
Adept at grasping, understanding, and articulating divisional/company vision
Comfortable managing under pressure and able to successfully multitask and prioritize
Passion to win and motivate a diverse team
Experience with Microsoft Office 365 tools and Sigma is a definite plus
Preferred Qualifications
7-10+ years of progressive experience in customer operations, sales, order-to-cash, implementation, or operational support roles within a B2B environment
3+ years of experience leading or influencing cross-functional initiatives involving Sales, Finance, and Operations (formal people management preferred but not required)
Demonstrated experience owning or overseeing end-to-end customer onboarding/setup processes for complex or high-value accounts
Experience serving as an operational escalation point for strategic or enterprise customers
Proven knowledge of customer setup/master data, billing, credit, collections, or adjacent order-to-cash processes
Strong background in process design, documentation, and continuous improvement
Travel Requirements: Up to 25%
Office Location or Where Work Will be Performed: Fishers, IN preferred, St Paul, or Remote considered.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at *************************.
$108k-152k yearly est. Auto-Apply 7d ago
Operations Manager
Now Courier 3.7
Operations manager job in Indianapolis, IN
Take Charge of a High-Impact Leadership Role!
Are you a strategic leader with a passion for driving operational excellence? Do you thrive in a fast-paced environment where you can make a real difference? If so, we invite you to step into the role of Indianapolis OperationsManager, where you'll lead a dynamic team and oversee the 24/7/365 operations of our Indianapolis branch.
This is more than just a management position-it's an opportunity to shape the success of our business by optimizing resources, streamlining operations, and ensuring that we exceed customer expectations.
What You'll do:
As our Indianapolis OperationsManager, you will have the power to drive efficiency, innovation, and profitability.
Essential Duties and Responsibilities: Duties include, but are not limited to:
Overseeing all branch operations-including Route Development, Warehouse, Facilities, and Security-to ensure smooth and efficient workflows.
Lead, coach and develop operations team to consistently deliver high‑quality service by ensuring compliance with Service Level Agreements (SLAs).
Develop KPIs -- track, and refine key performance indicators (KPIs) that drive high levels of operational and customer-facing performance, leveraging data analysis and reporting to identify trends, evaluate outcomes, and recommend data‑backed improvements that strengthen efficiency, quality, and overall organizational results.
Customer Service -- Champion a customer‑first culture by proactively identifying customer needs, resolving service issues, and continuously improving processes.
Leading with vision-managing employees and independent contractors while fostering a culture of accountability, growth, and teamwork.
Developing and optimizing routes-ensuring cost-effective coverage while maintaining top-tier service quality.
Overseeing/Coordinating independent contractor drivers-from planning and training to retention and compensation.
Overseeing warehouse operations-coordinating receiving, tracking, sorting, staging, and loading processes.
Maximizing workforce productivity-hiring, training, and managing warehouse employees to ensure peak efficiency.
Driving profitability-budget preparation, cost control, labor optimization, and commission management to achieve financial goals.
Leveraging technology-optimizing TMS dispatching software for seamless operations.
Implementing process improvements-using lean methodologies like Kaizen and poka-yoke to enhance performance.
Identifying and executing capital improvement projects to elevate operational capabilities.
Why Join Us?
✅ High-impact role with the ability to directly shape the success of the branch.
✅ A dynamic, fast-paced environment where no two days are the same.
✅ Opportunities for growth and advancement within a thriving organization.
✅ Competitive compensation and benefits package.
If you're ready to take your career to the next level and lead a high-performing team to new heights, apply today!
Requirements
This role requires a strong leader with the ability to think critically, make data-driven decisions, and inspire teams to perform at their best.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Education and/or Experience: Bachelor's degree (B.A./B.S.) from a four-year college or university in business, supply chain, or operations; and ten years of relevant experience and/or training; or equivalent combination of education. Previous management experience in an operational role is preferred. Previous experience working in the logistics and parcel distribution industry is highly desired.
Knowledge, Skills, and Abilities:
Knowledge of logistics or parcel delivery industry.
Highly organized and detail oriented.
High capacity individual, with the ability to work in a fast-paced, high-pressure, deadline driven environment.
Resourceful and creative.
Critical thinking and problem-solving skills.
Must exhibit professionalism and be effective working with customers, independent contractors, and employees.
Skillfully convey information on a wide range of topics to a diverse target audience.
Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
Ability to handle confidential information.
Effective prioritization and time management skills.
Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.
Ability to manage multiple projects and tasks simultaneously.
A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities
This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operatein a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate.
While the offices of NOW Courier are open from 8AM to 5PM, Monday through Friday, this job may require work beyond these hours and on the weekends.
Benefits
As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.
We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you.
EOE M/W/Vets/Disabled
$55k-94k yearly est. Auto-Apply 60d+ ago
Executive Director, Medical Affairs Strategy Excellence & Operations
Otsuka America Pharmaceutical Inc. 4.9
Operations manager job in Indianapolis, IN
As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy.
The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization.
Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas.
****
**Key Responsibilities Include:**
**Strategic Leadership and Execution**
+ Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization.
+ Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions
+ Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals.
+ Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership.
+ Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies
+ Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution.
**Operational Excellence and Team Management**
+ Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including:
+ Global Asset Strategic Planning
+ Business Solutions and Analytics
+ Vendor and Contracts management
+ Global Medical Evidence Operations
+ Governance and Procedures
+ Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses)
+ Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently
+ Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors)
+ Will ensure assignment of Med Excellence activities/projects to Otsuka priorities
+ Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally
+ Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars
+ Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results
+ Builds relationships with key internal and external stakeholders, including industry partners
**Performance Monitoring and Reporting**
+ Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution
+ Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed
+ Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions
+ Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals
**Qualifications**
**Education and Experience:**
+ Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred
+ Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy
+ Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations
**Skills and Competencies:**
+ Demonstrated ability to lead and inspire high-performing teams
+ Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting
+ Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function
+ Excellent communication and interpersonal skills, with the ability to influence cross-functional teams
+ Strong analytical and problem-solving skills to address complex challenges within medical affairs
+ Ability to lead a team and influence organizational level decisions
+ Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support
+ Strategic thinking acumen and record of accomplishment for operational excellence
+ Ability to rapidly pivot based on evolving corporate strategy and direction
+ Proficiency in pharma code and all guidelines concerning medical affairs activities
+ Excellent presentation skills and ability to communicate complex scientific information
+ Motivated, disciplined, pro-active individual capable of effectively managing timelines
**Other Requirements:**
+ Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$245.5k yearly 60d+ ago
Operations Manager - Customer Engagement Center
Disclaimer: Oneamerica Financial
Operations manager job in Indianapolis, IN
At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!
Job Summary
The OperationsManager leads teams by translating strategic goals into actionable operational processes, ensuring alignment with the Empowerment With Accountability (EWA) framework. This role is pivotal in optimizing customer experience, maintaining performance standards, and fostering associate development across multiple functional areas. The OperationsManager oversees operations within the Individual Life Financial Services (ILFS) environment, which includes diverse systems, products, and companies-ranging from legacy contracts to newly issued products. Effective communication across all organizational levels and with external stakeholders is essential.
What you will do:
This role will support our Customer Engagement Center Team within our Individual Life Financial Services (ILFS) business area. This includes the following:
Coaching, mentoring, workforce development
Ensuring Team is properly staffed
Ensures associates are trained properly
Drives efficiencies and process improvement
Integrating EWA into daily operationsManaging escalations and resolving issues
Aligning team capabilities with forecasted volumes
Achieving service level and performance metrics
Supporting peers and cross-functional collaboration
Monitors call quality
Leading or contributing to projects and process improvements
What you will need:
College degree in Business Administration, Insurance, or related field required.
3-5 years of experience inmanagement role with direct reports
2-3 years of call center experience
Strong leadership and team management skills
Excellent analytical, problem-solving, and decision-making abilities
Deep understanding of insurance processes and regulatory requirements
Proficiency inoperational software and data analysis tools
Experience with Five9 phone system preferred but not required
Exceptional communication and interpersonal skills
Equivalent combinations of education and experience considered
Salary Band: 6A
#LI - SC1
This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office inIN as business needs dictate or for team-building and collaboration.
If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.
Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
For all positions:
Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.
To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.
$77k-105k yearly est. 60d+ ago
Vice President of Real Estate Development Operations (Affordable Housing)
KCG Development
Operations manager job in Indianapolis, IN
Job DescriptionDescription:
About Us: KCG Companies is a leading vertically integrated real estate development and construction firm specializing in the development of sustainable multifamily housing. Our commitment to quality, innovation, and affordable housing is at the core of everything we do.
Position Summary: The Vice President of Development Operations provides strategic leadership and oversight for all Development department operations. This role ensures consistent execution of KCG's Development Lifecycle, procedures, RACI structures, and departmental standards. This position supervises the Project Director team and provides Development Team support, ensuring training, resource alignment, workload balance, and compliance with established processes. The role focuses on operational efficiency, team growth, and cross-functional collaboration, rather than day-to-day project execution.
Requirements:
Development Process Governance
Own and maintain the KCG Development Lifecycle, procedures, approvals, and standardized templates.
Ensure compliance with departmental workflows, documentation standards, and RACI structures.
Implement continuous improvement initiatives to streamline development processes and mitigate risk.
Coordinate updates to tools, templates, and training materials to maintain operational consistency.
Training and Department Compliance
Develop and manage the Development Training Program, including onboarding, procedural training, and systems training.
Ensure all Development team members are trained in lifecycle stages, approvals, and role-specific responsibilities.
Monitor compliance with KCG Development Standards and coordinate corrective actions when needed.
Maintain updated training guides, manuals, workflows, and reference materials.
Leadership of Project Directors and Development Support Team
Directly supervise Project Directors
Provide coaching, professional development guidance, performance evaluations, and conflict resolution.
Support entire Development team career growth and ensure alignment with KCG values and competency expectations.
Promote a collaborative, accountable, high-performance departmental culture.
Resource Management and Workload Balancing
Partner with Development leadership to allocate PD and Analyst resources appropriately across projects.
Monitor individual and team capacity to ensure workload balance and identify staffing needs.
Lead resource planning discussions and coordinate departmental support for high-demand phases.
Support pipeline forecasting to anticipate team needs based on upcoming projects.
Cross-Functional Coordination
Collaborate with Finance, Asset Management, Construction, Design, Legal, and Accounting to clarify processes and resolve workflow gaps.
Serve as the escalation point for cross-departmental conflicts related to Development operations.
Ensure smooth transitions between lifecycle phases, especially during closing and post-closing handoff.
Identify operational inefficiencies and implement solutions that improve communication and outcomes.
Department Performance Monitoring
Track departmental KPIs related to milestone execution, closing readiness, and procedural compliance.
Report performance trends, training needs, and process gaps to senior leadership.
Implement tools and systems that support improved reporting, tracking, and lifecycle management.
Monitor development team adherence to approval gates, checklists, and documentation standards.
Knowledge and Qualifications:
Bachelor's degree in Real Estate, Business, Engineering, Planning, Architecture, or related field.
8+ years of real estate development or development operations experience (affordable housing preferred).
5+ years of leadership experience supervising cross-functional teams.
Strong operational discipline and familiarity with development workflows and processes.
Exceptional communication, organizational, and project management abilities.
Experience leading training programs, implementing procedures, and optimizing departmental operations.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
EEOC Statement: All employment decisions at KCG Companies are based on business needs, job requirements, and individual qualifications. Qualified candidates are recruited without regard to age, race, color, national origin, gender, and sex.
Please note that we do not accept unsolicited submissions from recruitment agencies. Any unsolicited resumes or candidate profiles submitted without prior agreement from our HR team will be considered as the property of KCG Companies and we reserve the right to pursue and hire those candidates without any obligation to any third-party recruiter or agency.
$113k-192k yearly est. 16d ago
Director of Titles Operations
Openlane
Operations manager job in Carmel, IN
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We're Looking For:
OPENLANE is transforming the vehicle marketplace, and the US Marketplace Title Operations team plays a critical role in ensuring trust, compliance, and customer confidence. We are seeking an experienced, strategic, and people-focused leader to serve as Director of Title Operations - US Marketplace.
In this role, you will lead a large, high-impact team responsible for the end-to-end title process-from intake to correction to release-delivering accuracy, efficiency, and exceptional service to dealers, partners, and customers. You will shape strategy, modernize processes, and build organizational capabilities that scale with our business.
You Are:
Strategic - You think ahead and design scalable solutions.
Collaborative - You thrive in cross-functional partnerships and influence across the business.
People-Focused - You inspire, grow, and develop strong teams.
Customer-Obsessed - You relentlessly pursue accuracy and service excellence.
What You'll Do:
Strategic Leadership
Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution.
Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability.
Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives.
Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency.
Operational Excellence
Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards.
Establish time-bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience.
Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews.
Serve as the primary liaison to internal and external stakeholders on all title-related matters.
People Leadership
Lead and develop a large, high-performing team, fostering a culture of accountability, inclusion, and growth.
Recruit, hire, and train team members while building a pipeline of future leaders within the organization.
Engage employees through coaching, recognition, and career development opportunities.
Special Initiatives
Represent Title Operationsin enterprise-level initiatives, projects, and presentations to senior leadership.
Lead cross-functional project work to improve efficiency, reduce costs, and enhance customer experience.
Who You Are
Strategic - You think ahead and design scalable solutions.
Collaborative - You thrive in cross-functional partnerships and influence across the business.
People-Focused - You inspire, grow, and develop strong teams.
Customer-Obsessed - You relentlessly pursue accuracy and service excellence.
Must-Haves
Bachelor's degree in Business, Operations, Finance, or related field preferred.
8+ years of progressive experience in automotive, financial services, or related industries.
5+ years of proven leadership, including managing large, multi-site or high-volume teams.
Strong financial acumen and ability to manage budgets.
Demonstrated success in process transformation, compliance management, and stakeholder influence.
Proficiency with CRM platforms and core business technology tools.
Nice-to-Haves
Direct experience in title operations or processing.
Experience leading operations through automation, digitization, or regulatory change.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
$66k-120k yearly est. Auto-Apply 60d+ ago
Director of Titles Operations
Openlane, Inc.
Operations manager job in Carmel, IN
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We're Looking For:
OPENLANE is transforming the vehicle marketplace, and the US Marketplace Title Operations team plays a critical role in ensuring trust, compliance, and customer confidence. We are seeking an experienced, strategic, and people-focused leader to serve as Director of Title Operations - US Marketplace.
In this role, you will lead a large, high-impact team responsible for the end-to-end title process-from intake to correction to release-delivering accuracy, efficiency, and exceptional service to dealers, partners, and customers. You will shape strategy, modernize processes, and build organizational capabilities that scale with our business.
You Are:
* Strategic - You think ahead and design scalable solutions.
* Collaborative - You thrive in cross-functional partnerships and influence across the business.
People-Focused - You inspire, grow, and develop strong teams.
* Customer-Obsessed - You relentlessly pursue accuracy and service excellence.
What You'll Do:
Strategic Leadership
* Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution.
* Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability.
* Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives.
* Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency.
Operational Excellence
* Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards.
* Establish time-bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience.
* Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews.
* Serve as the primary liaison to internal and external stakeholders on all title-related matters.
People Leadership
* Lead and develop a large, high-performing team, fostering a culture of accountability, inclusion, and growth.
* Recruit, hire, and train team members while building a pipeline of future leaders within the organization.
* Engage employees through coaching, recognition, and career development opportunities.
Special Initiatives
* Represent Title Operationsin enterprise-level initiatives, projects, and presentations to senior leadership.
* Lead cross-functional project work to improve efficiency, reduce costs, and enhance customer experience.
Who You Are
* Strategic - You think ahead and design scalable solutions.
* Collaborative - You thrive in cross-functional partnerships and influence across the business.
* People-Focused - You inspire, grow, and develop strong teams.
* Customer-Obsessed - You relentlessly pursue accuracy and service excellence.
Must-Haves
* Bachelor's degree in Business, Operations, Finance, or related field preferred.
* 8+ years of progressive experience in automotive, financial services, or related industries.
* 5+ years of proven leadership, including managing large, multi-site or high-volume teams.
* Strong financial acumen and ability to manage budgets.
* Demonstrated success in process transformation, compliance management, and stakeholder influence.
* Proficiency with CRM platforms and core business technology tools.
Nice-to-Haves
* Direct experience in title operations or processing.
* Experience leading operations through automation, digitization, or regulatory change.
What We Offer:
* Competitive pay
* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
* Immediately vested 401K (US) or RRSP (Canada) with company match
* Paid Vacation, Personal, and Sick Time
* Paid maternity and paternity leave (US)
* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
* Robust Employee Assistance Program
* Employer paid Leap into Service Day to volunteer
* Tuition Reimbursement for eligible programs
* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
* Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
How much does an operations manager earn in Carmel, IN?
The average operations manager in Carmel, IN earns between $46,000 and $118,000 annually. This compares to the national average operations manager range of $47,000 to $123,000.
Average operations manager salary in Carmel, IN
$73,000
What are the biggest employers of Operations Managers in Carmel, IN?
The biggest employers of Operations Managers in Carmel, IN are: