Operations manager jobs in Kissimmee, FL

Job Title: Customer Service Director Department: After-Sales / Service Employment Type: Full-Time Reports To: General Sales Manager Salary Range: $180,000-$220,000 base + bonus About the Role We are seeking an experienced, business-minded Customer Service Director to lead, strengthen, and grow our after-sales and customer support operations. The ideal candidate is strategic, execution-focused, and experienced in the all-terrain vehicle, motorcycle, golf cart, and low-speed vehicle industries. This role requires strong leadership capabilities, commercial acumen, and a passion for transforming customer service and after-sales functions into a profitable, customer-centered business unit. Key Responsibilities Lead and manage customer service, parts, and technical support teams. Develop and implement strategies to enhance profitability and operational efficiency. Ensure high levels of customer satisfaction and service performance. Build and maintain strong relationships with dealers and customers. Establish, monitor, and optimize KPIs for service operations and parts revenue. Identify new business opportunities such as extended service programs and training initiatives. Oversee budgets, forecasts, and cost control for the department. Recruit, train, and develop a high-performing customer service and after-sales team. Collaborate cross-functionally with sales, marketing, logistics, manufacturing, and procurement teams. Job Requirements Bachelor's degree in Business, Management, or a related field (MBA preferred). Minimum 10 years of management experience in customer service, after-sales, service operations, or related fields. 2-3 years of after-sales experience in the ATV, motorcycle, golf cart, or LSV industries is strongly preferred. Proven record of driving business operations and profit growth. Strong leadership, communication, and strategic thinking skills. Experience managing dealer or customer networks is a plus. Must speak and write fluent Chinese (Mandarin). Additional Information Competitive compensation package. Health insurance provided. Paid annual leave, sick leave, and public holidays. Long-term career development opportunities.

Regional Manager of Operations Full Time, Monday through Friday The Regional Manager of Operations is responsible for directing the operational performance of a defined Florida region, ensuring that clinical teams are supported, facility partners receive consistent, high-quality service, and market goals are achieved. This role oversees day-to-day operational execution, coordinates provider coverage, strengthens relationships with facility leadership, and collaborates with senior leadership on growth and service optimization. The position requires a hands-on manager who can balance daily demands with broader strategic planning. Primary Duties Clinical Workforce Coordination • Manage staffing assignments and scheduling for clinical providers across multiple facilities. • Ensure adequate daily and after-hours coverage according to service needs. • Monitor visit volume, workflow efficiency, and documentation turnaround to ensure expectations are met. • Address performance concerns, attendance issues, and quality matters in alignment with internal guidelines. Facility Relationship Management • Serve as the main operational contact for facility administrators and leadership teams. • Conduct routine check-ins with facilities to evaluate service satisfaction, resolve concerns, and identify opportunities for improvement. • Support the introduction of new clinical staff into facilities, assisting with orientation to workflows and expectations. Operational Leadership and Support • Partner with senior operational leaders to implement service initiatives and market-specific strategies. • Provide guidance to administrative and operational support personnel assigned to the region. • Review internal processes and propose improvements to increase efficiency, communication, and care coordination. • Assist with planning and execution of facility launches, coverage transitions, and expansion of services in the region. • Ensure compliance with company standards, regulatory requirements, and best practices within post-acute and long-term care settings. Qualifications • At least five years of experience in healthcare administration, operations, or clinical support roles. • Background in skilled nursing, post-acute care, or senior care strongly preferred. • Experience managing or coordinating providers, clinical teams, or healthcare staffing operations. • Bachelor's degree in Healthcare Administration, Business, or a related field; advanced degree preferred. • Strong communication and relationship-building skills, especially with facility leadership. • Proficiency in general office software and healthcare technology platforms. • Ability to travel within the regional market; reliable transportation required.

We're seeking an experienced, operationally strong Plant Manager to lead a high-growth beverage canning facility generating approximately $40 M in annual revenue. The ideal leader is both strategic and hands-on, with a deep understanding of beverage and/or nutraceutical production, quality systems, and continuous improvement. This role will play a key part in driving operational excellence, scaling production capacity, and fostering a culture of safety, quality, and performance. As Plant Manager, you will be responsible for full site operational oversight across multiple facilities - including production planning, safety, quality, maintenance, supply chain coordination, and people leadership. You will ensure that production goals are met on time, within budget, and in compliance with all regulatory and customer requirements. This role demands a proactive problem solver who thrives in a fast-paced environment and is passionate about operational efficiency and team development. Key Responsibilities Operational Leadership Drive end-to-end plant operations including bottling, packaging, warehouse, and logistics functions Oversee production planning, scheduling, and execution to meet customer and company demand Lead cross-functional collaboration between Quality, Engineering/Maintenance, Supply Chain, and Sales Implement metrics and performance tracking (OEE, throughput, yield, cost variance) to support data-driven decision making Safety, Regulatory & Compliance Champion a culture of safety and compliance; ensure adherence to OSHA and industry best practices Maintain compliance with applicable regulatory standards (e.g., FDA food safety and dietary supplement regulations) and customer audit requirements Partner with Quality to ensure effective GMP compliance and corrective action closure Quality & Continuous Improvement Collaborate with Quality and R&D teams to integrate quality at every step of manufacturing Drive lean manufacturing, Six Sigma, or continuous improvement initiatives to eliminate waste, reduce variability, and improve flow Lead root cause analysis and corrective/preventive actions for production issues and deviations People Leadership & Development Hire, coach, and develop plant supervisors, team leads, and frontline staff Build a performance-oriented culture with clear goals, accountability structures, and recognition programs Ensure effective communications, safety training, and change management across all shifts Financial & Business Results Manage plant budgets including labor, materials, utilities, and capital projects Align capital investment priorities with business growth plans and production needs Identify opportunities to reduce cost, enhance throughput, and support revenue growth Qualifications Bachelor's degree in Engineering, Food Science, Operations Management, Business, or related field; MBA or advanced certification a plus 8+ years' progressive manufacturing leadership experience; experience with beverage, food, or nutraceutical production strongly preferred Proven ability to lead complex operations and multi-shift teams in a regulated environment Strong understanding of quality systems, regulatory compliance, continuous improvement methodologies, and supply chain fundamentals Excellent communicator with the ability to influence at all levels and drive cross-functional alignment Hands-on leader with a track record of executing goals while developing people and fostering accountability

Orlando, FL, (SE Orlando, FL Office Location) | Full-Time | Leadership Role | $55,000 + Benefits & Bonus Opportunities At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care. We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you. Office Leadership & Operations Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment. Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture. Onboard and train new office managers, ensuring clarity, confidence, and consistent performance. Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed. Share on-call rotation with office leadership. Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates. Maintain accurate documentation in alignment with Cornerstone policies and state requirements. Assist with recruiting, onboarding steps, and staff oversight to support office growth. Client Care & Quality Assurance Oversee scheduling operations to ensure timely coverage and an excellent client experience. Respond to client escalations with urgency, professionalism, and empathy. Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity. Ensure state-required supervisory visits are completed (as applicable). Serve as a backup for client assessments when the Operating Director is unavailable. Qualifications Bachelor's Degree preferred but not required, high school diploma or equivalent required. 2+ years of experience in management, leadership operations, or human resources. Experience hiring, recruiting, training, scheduling, and supervising staff. Leadership experience within the healthcare or home care industry. Ability to work autonomously in a fast-paced environment. Comfort managing multiple priorities and shifting needs throughout the day. Other Requirements Valid driver's license and auto insurance. High proficiency with technology, especially Google Workspace. High attention to detail and exceptional follow-through skills. Strong communication and interpersonal skills. Compensation & Benefits $55,000 starting salary Growth Bonuses Medical, Dental, Vision benefits package. 12 days of PTO annually. Phone stipend. Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide. Why You'll Love This Role You are the central in-office leader, ensuring clarity, rhythm, and daily operational success. You will directly shape staff performance, team culture, and client experience. You'll grow in leadership through hands-on coaching, development, and operational oversight. Your work makes a direct impact on seniors, caregivers, and families in your community. Join a mission that matters. If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us. ** We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence. Director Operations - Bartow Regional Medical Center Summary: Director of Operations is responsible for non-clinical support areas and assigned clinical areas. Direct responsibility for Imaging, Rehab/Neuro/EEG, Respiratory, Food (contract), EVS (contract). Administrative responsibilities include taking administrative call. Liaisons with Facilities, Lab, Pharmacy, Case Management, and Wound Care. Minimum Qualifications: Required Experience: Minimum 3 years of formal healthcare operations management experience Must have construction project management experience Required Education: Required: Bachelors Degree - Related Field Preferred: Masters Degree - Related Field Benefits: BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work! Equal Opportunity Employer Veterans/Disabled

Job Title: General Manager More about IRT: Millenia700 & M2 at Millenia are vibrant multi-family communities within IRT, a publicly traded Real Estate Owner and Operator with over 13 years of expertise in top markets nationwide. At IRT, we're committed to delivering an exceptional living experience, understanding that home is more than just a place-it's where lives unfold. We're equally dedicated to providing our employees with an amazing place to work, fostering growth, and celebrating success. Opportunity Overview: The General Manager oversees the operations, performance, and profitability of multiple apartment communities within their portfolio. They ensure each property aligns with company policies, standards, and leadership expectations while delivering exceptional resident experiences. This role leads, coaches, and develops on-site teams and works closely with other departments to maintain high levels of customer service and resident satisfaction. Your Day-to-Day: Oversee daily operations across multiple communities, including leasing, maintenance, marketing, and administration Drive financial performance by boosting revenue and controlling expenses Manage budgets and financial reports; provide variance explanations Create and execute tailored marketing plans for each property Ensure compliance with all applicable laws, including Fair Housing Why You'll Love Working Here: Comprehensive Training: Company-paid, in-person training in Tampa, FL, to set you up for success. Growth Opportunities: Ongoing development programs to support your career advancement. Recognition & Appreciation: We celebrate individual and team achievements through various initiatives. Stability & Success: Join a best-in-class operator with a strong history and commitment to a sustainable future. Excellent Compensation: Competitive base, pay plus commissions, bonuses, and stock awards. Employee Ownership: Stock awards within your first year of employment. Benefits: Best-in-class medical, dental, and vision insurance, rent discounts, generous PTO, paid holidays, 100% company-paid insurance (Life, AD&D, and Long-Term Disability), and a 401(k) with a 100% company match (up to 4%). What We're Looking For: Bachelor's degree or equivalent experience in property management 5+ years of property management experience Strong financial and analytical skills Excellent leadership, communication, and organizational abilities Knowledge of Fair Housing laws and leasing regulations State license (if required) in good standing Valid driver's license and reliable transportation Willing to travel up to 15%, including overnight stays Requirement: Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date. We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.

Assistant General Manager Role Description This is a full-time, on-site Assistant General Manager role based in Kissimmee, FL. The Assistant General Manager will support day-to-day operations, ensuring all departments run efficiently and align with organizational objectives. Key responsibilities include supervising staff, optimizing guest satisfaction, maintaining financial performance, enforcing policies, and ensuring adherence to industry standards. The role also requires fostering a positive, collaborative team environment that reflects the company's values. Key Responsibilities Oversee daily operations to ensure smooth functioning across all departments Lead, train, and mentor staff to maintain high service standards Monitor financial performance, including budgeting, reporting, and cost control Enhance guest satisfaction through effective service management and problem resolution Implement operational policies and ensure compliance with company and industry guidelines Collaborate with management to drive continuous improvement and achieve business goals Support recruitment, scheduling, and performance evaluations Qualifications Proven leadership experience with strong staff management and mentoring abilities Operational and financial management expertise, including budgeting and reporting Strong customer service skills with a focus on elevating guest experiences Excellent problem-solving, decision-making, and organizational skills Effective communication and interpersonal abilities to support team cohesion Hospitality or restaurant industry experience is preferred Bachelor's degree in business administration, Hospitality Management, or related field is an advantage

The Assistant Store Manager guides and nurtures the store team toward achieving quantitative and qualitative goals. This dynamic leadership role demands strategic vision, effective collaboration, and decisiveness, ensuring the successful advancement of business initiatives. What you will do Champion the sales team to reach budget targets, closely monitoring and adapting to store KPIs. Strategically identify and harness the store's potential within its market: Initiate annual store strategies, updating them quarterly and aligning with the VP of Retail. Formulate and execute business plans, collaborating cross-functionally with departmental allies. Spot performance enhancement opportunities and devise actionable plans in partnership with corporate teams. Ensure personnel and discounting costs align with the set financial projections. Examine category performance and devise strategies in partnership with the Merchandising team. Utilize available reporting tools for informed business discussions with the team and corporate partners. Maintain a comprehensive understanding of product nuances at a merchant level. Actively coach, inspire, and push each direct report towards their best, readying them for higher roles. Ensure the consistent execution of the Bulgari selling standards for optimal business outcomes. Talent Management: Collaborate with Talent Acquisition to recruit people who are aligned with the brand ethos. Take charge of hiring decisions and manage performance reviews and developmental strategies for direct reports. Ensure all staff members consistently meet grooming, appearance, and conduct standards. Cultivate a positive, feedback-driven environment, emphasizing diversity, respect, and collaboration. Establish a team framework that amplifies both individual and collective performance. Oversee store scheduling, ensuring policy adherence, payroll integrity, and optimal staff turnover. Maintain a contingency plan for unforeseen staffing situations. Operational Excellence: Prioritize store visibility by dedicating at least 70% of the time to the sales floor and balancing 30% for administrative tasks. Assure Visual Merchandising guidelines are implemented in tandem with corporate directives. Monitor retail operational procedures and best practices, staying informed on process guidelines and store systems. Collaborate with Retail Operations on loss prevention, inventory management, and policy adherence. Stay updated on company HR policies and federal and state labor laws. CRM & Market Insight: Pivot from casual customer interactions to deep-rooted client relationship building through a comprehensive client development strategy. Monitor luxury jewelry market trends and competitor strategies closely and suggest innovative avenues to elevate store performance. Build robust relations with external stakeholders like mall management and their marketing teams. Conceive and implement a market-centric strategy, scouting for potential collaborations and fostering new partnerships. Your Profile A decade of experience in luxury retail or dealing with luxury items. Proven managerial prowess with a knack for developing and inspiring diverse teams. Ability to cultivate industry-specific relationships and awareness of local marketing and media landscapes. Astute strategic thinking, decision-making, and practical action planning. Flexibility for retail hours, including weekdays, weekends, and holidays. Proficiency in Microsoft Office Suite and adaptability to learn store operation software. What we offer The total compensation package for this position may also include other elements, including a full range of medical, financial, and other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered. Our Additional information for internal candidate Thank you for expressing your interest in exploring career opportunities with BVLGARI. We're delighted to see talented individuals from the LVMH group considering a future with us. As part of the internal mobility process within the LVMH Group, we kindly ask that you contact your direct manager or Human Resources Business Partner (HRBP) to express interest. Again, thank you for your interest in BVLGARI! We're committed to supporting your career development and are looking forward to potentially having you join our team.

At Fresh Kitchen, we're redefining what “fast food” can be. We're a quick-service restaurant serving real food, made from scratch, with ingredients and people you can feel good about. Every item is crafted with love and intention - antibiotic- and hormone-free meats, 100% pure olive oil (no seed oils), hand-cut veggies, no hidden sugars, and everything is 100% gluten-free. We call it 'Good Food Forever'. Our vision is big - 100 remarkable restaurants by 2034 - and we're looking for remarkable people to help us get there. OUR MANAGERS Our managers are the seeds of our culture - planting and growing the standards of excellence that make FK thrive. Every great shift grows our people, our guests, and our communities. We're looking for high-vibe, motivated, people-obsessed leaders who bring professionalism with a side of personality. If that's you, keep reading! THE ROLE The Assistant General Manager is the second level of salaried leadership at FK and the ‘right hand' to the Managing Partner. This role starts with a focus on the Back of House, but you'll also flex into the Front of House to ensure every shift runs smoothly and every guest and team member leaves happier than they arrived. You're just as comfortable in the kitchen as you are out front with guests - because at FK, great leadership lives in both spaces. You've mastered the fundamentals of running a great shift and are ready to lead at a higher level - balancing people, performance, and operations across the restaurant. While you support the Managing Partner in executing daily operations, you also take ownership in developing leaders, driving results, and creating remarkable guest and team experiences that bring FK's values to life every day. THE BASICS Here's how you'll make an impact as an Assistant General Manager: Run exceptional shifts every day by leading: Team check-ins and daily readiness MOD tasks and line checks Energizing pre-shifts and real-time coaching Smooth transitions and strong shift closes Own hiring, training, development, and retention for your team. Manage scheduling and daily operations in your Area of Responsibility (AOR). Maintain food safety, sanitation, and service standards that wow our guests. Build positive, high-performing teams through clear communication and accountability. Support the growth of future leaders - Certified Trainers and Hourly Shift Leaders. Keep your team informed, aligned, and inspired. RECIPE FOR SUCCESS 2+ years of people management experience in a high-volume restaurant. Passion for food and hospitality (culinary experience is ideal but not required). Comfort in the kitchen and with guest interaction. Intrinsic motivation and a high standard of excellence. Strong communication, organization, and problem-solving skills. Calm, professional presence under pressure. Coachable, curious, and eager to grow others. Proficiency with POS, scheduling, and reporting tools. ServSafe certification (or willingness to obtain) Successful background check (required). Must be able to stand and walk for extended periods of time (8-10 hours per shift) and work in a fast paced environment with varying temperatures. FRESHER THAN YOUR AVERAGE JOB (a.k.a. Benefits) GROWTH | 16 locations and counting…we are just getting this party started! FOOD | Free Shift Meals plus MGR Comp Program which can be used at other brands COOL SWAG | that you'll even want to wear on your day off CULTURE | that's fun and connected and gives back to the community HOLLA-DAYS | Closed for 9 holidays, so you can enjoy time with family and friends, 10 days of PTO your first year (after 90 days) + 4 wellness days per year BE YOURSELF | You are beautiful, and we celebrate your individuality WORK-LIFE BALANCE | Balanced schedules and our commitment to not exceed a 50-hour workweek. BENEFITS | Option to participate in Group Health, Vision and Dental Plans and 401(k) match PAYDAY | ‘Top in Class' compensation with Profit Sharing Programs SELF-DEVELOPMENT - Leadership Development Workshops, recognition and growth plans with clear expectations FOOD FIRST | KEEP IT REAL | EMBRACE THE HUSTLE | STAY FRESH | LOVE | PARTNERS

Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare. Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication Communicates with pharmacy team, relaying messages from the support center or other key emails as required. Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). Has one year of work experience as a pharmacy technician in a retail or hospital setting. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Requires willingness to work flexible schedule, including evening and weekend hours. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications Previous people management/ leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly

OUC - The Reliable One, is presently seeking a Cybersecurity Director to join the Digital Technology division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations. We are seeking a visionary and results-driven professional to lead enterprise-wide digital initiatives and oversee all aspects of cyber operations. This strategic leadership role is critical to executing our newly developed cyber operations strategy and ensuring a secure, scalable, and high-performing technology environment. This position is strategic in nature, ensuring the right leadership is in place to execute the mission of our cyber operations team. With a newly developed cyber strategy ready for execution, this leader will bring the vision, experience, and drive to bring it to life-while also shaping the future of our digital transformation journey. OUC is an industry leader and the second largest municipal utility in Florida, committed to innovation, sustainability, and our community. OUC's mission is to provide exceptional value to our customers and community by delivering sustainable, reliable services and solutions. Click here to learn more about what we do. Key Responsibilities: Incident Response & Operational Excellence * Provide strategic oversight of operations, ensuring effective monitoring, detection, and incident response aligned with ITIL best practices. * Direct coordinated incident response efforts across technical and business units, ensuring timely resolution and continuous improvement through post-incident reviews. * Drive standardization and automation across monitoring, detection, and response capabilities * Monitor and audit security SOPs, infrastructure, and network architecture to ensure compliance with standards and policies. * Lead and partner to report on the organization's security posture through monthly updates and varying leadership forums. Planning & Project Execution * Oversee the design and implementation of cyber strategies and solutions that will ensure secure and stable connectivity for all solutions, infrastructure and platforms. * Oversee the deployment, integration, and optimization of security technologies and threat intelligence platforms. * Continuously assess and recommend innovative technologies and best practices to enhance the security posture. * Effectively manage multiple high-priority projects from initiation through closure. Strategic Leadership & Team Development * Lead the maturity and execution of OUC's multi-year cyber operations strategy * Build and scale a high-performing security team through strategic hiring, mentorship, and development. * Collaborate with cross-functional leaders to align security operations with enterprise goals and objectives, while ensuring smooth day-to-day operations. * Deliver actionable insights and performance reporting to executive stakeholders, translating operational metrics into business outcomes and risk reduction. Risk & Governance * Partner with the cyber risk governance organization to develop and maintain governance frameworks, policies, and playbooks in alignment with NIST CSF and enterprise risk management strategies. * Lead and partner on internal and external audit readiness, maintain the cyber risk register with key risk indicators (KRIs), and serve as the primary liaison for audit activities. * Define, track, and report on KPIs to measure operational efficiency, risk reduction, and client value realization. * Maintain alignment with enterprise-wide risk mitigation strategies and track progress across domains Cybersecurity Culture & Awareness * Partner to embed cyber awareness and best practices across the enterprise. * Drive cultural, technical, and process changes to foster a cyber risk-aware workforce. * Lead enterprise-wide engagement to promote security-first thinking and ensure alignment with business and compliance goals. The ideal candidate will have: * Bachelor's degree in Computer Science, Information Technology, or a related field. * 10+ years of progressive experience in digital and technology leadership. * Proven experience leading cyber operations and implementing enterprise-scale security strategies. * Strong background in IT architecture, system design, and secure delivery models. * 5+ years of formal supervisory experience managing diverse technical and security teams. * Deep understanding of cybersecurity frameworks, risk management, and compliance. * Excellent communication, leadership, and decision-making skills. OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few: * Competitive compensation * Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. * OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account * Generous paid vacation, holidays, and sick time * Paid parental leave * Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities * Wellness incentives and free access to all on-site OUC fitness facilities * Access to family-oriented recreational areas * Paid Conference and Training Opportunities * Free downtown parking * Hybrid work schedule Click here to view our Benefits Summary. Salary Range: $164,000- $205,000 annually (commensurate with experience) LOCATION: Reliable Plaza: 100 W. Anderson St. Orlando, FL 32801 Please see below a complete Job description for this position. Job Purpose: Leads transformative, cross-functional efforts to scale and drive efficiencies and to deliver operational excellence, in support of the organization alignment to the corporate strategic vision. Reports to Vice President, Digital & Technology and collaborates with Digital & Technology teams, Transformation teams and other business units within OUC. Enables architectural excellence to drive business transformation efforts inclusive of evaluation and selection of the software and hardware components through a balanced approach. Manages performance, availability, and scalability of systems. Ensures a strong team environment focused on delivery of a stable and reliable technology foundation. Primary Functions: * Directly manage separate teams focused on delivering high quality results within one or more major technology disciplines: strategy, software development, operations, engineering, development services, quality engineering, information security, and compliance; * Collaborate with internal and external partners to deliver methods, procedures, practices, documents and results to increase reliability and usability of technology while optimizing costs and return on investment; * Envision, develop and communicate strategies, plans, and goals for the business unit; * Lead large scale technology transformations, emphasize change management and collaboration with stakeholders to ensure service delivery and user adoption of technology; * Deliver results based upon annual financial goals, department goals and management requests; * Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency for a program, project and/or practice area; * Provides leadership in technology best practices; Analyze information and evaluate results to choose the best solutions and solve problems; * Work directly with outside vendors to negotiate services and product agreements; Establish Service Level Agreements (SLAs) for internal team and external vendors and metrics for performance assessments; * Drives initiatives and team performance to achieving key service and department performance indicators; * Oversee the evaluation of new technologies, techniques, and tools; Report status and issues to senior technology management team; * Contribute to the establishment, evolution and continued compliance with standard practices and processes within the disciplines; * Ensure adherence to technology policies and comply with all security controls and that all work products meet quality standards and risks/issues are effectively managed; * Participate in periodic Disaster Recovery (DR), Business Continuity Planning (BCP) and various regulatory/compliance testing and reporting; * Manage and lead a staff of direct and indirect reports to provide direction of day-to-day activities towards accomplishing the department's strategic plan including, but not limited to, employee coaching, development, and performance evaluation; * Evaluate and align talent to current and future business needs; mitigate talent risks; * Maintain effective business unit work groups and leadership team; foster a culture of respect and continuous learning; * Develop, measure, and take action on performance metrics for teams and individuals within the business unit; communicate performance expectations, support staff professional goals, and brief all related issues, initiatives, and actions, risks or concerns with Leadership; * Manage selection and promotion procedures including reviewing applicants and interviewing potential new employees to select candidates for open positions within the business unit; * Develop the annual operating and/or capital budgets for the area; ensure that operations are managed within authorized budgets; advise, develop, review and approve budgets, plans, and business goals; * Performs other related duties as assigned. Technical Requirements: * Working knowledge of all, but not limited to the following: * Proficient in latest technology for IT systems and management; * Through understanding of IT and practical applications to support the company goals; * Analysis, implementation and evaluation of IT environments and their specifications; * System design and architecture; * Technical Delivery and Support Models including related implementations; * Project management methodologies. * Familiarity with all, but not limited to the following: * Corporate Software Applications: CIS, ERP, GIS, CRM; * Security monitoring, analysis and forensics tools; * Network monitoring and analysis technology; * Charts, diagrams, and Architectural diagrams; * Risk assessments; * Technical reports; * Agile methodologies; * Budgeting and Resource Planning; * Vendor and Contract Management; * Performance Management; * Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws; * Preparing and delivering presentations to senior leadership; * Identifying strategic needs and developing departmental strategic plans and goals; * Developing and maintaining capital and operational budgets. * Effective written, verbal, and interpersonal communication skills; * Technical management skills through the delivery lifecycle including planning, transitions and dependencies and managing any 3rd parties involved; * Ability to: * Meet aggressive deadlines while remaining flexible to the needs of the business. * Demonstrate a proactive attitude and always take the initiative in ensuring projects are delivered on time and to the expected quality. * Keep pace with the latest thinking and new technologies * Communicate effectively with variety of stakeholders and gain alignment, and/or influence required action * Evaluate data and make or recommend informed strategic and tactical decisions; * Balance focus on big picture while ensuring delivery at the day-to-day detail level. Education/Certification/Years of Experience Requirements: * Bachelor's degree in Computer Science, Information Technology, or directly related field of study from an accredited college or university; * Minimum of ten (10) years of digital and technology experience, to include: * Experience implementing a wide range of technology solutions (both on premise and cloud); * Experience formulating and implementing a high-level technology strategy and road maps including establishing governance models, standards, architecture frameworks and policies; * Experience leading enterprise-scale technical projects, initiatives and change management; * Five (5) years of formal supervisory and leadership experience in a technology setting managing diverse teams; Working Conditions: This job is performed primarily in an office work environment. This job may occasionally work in confined spaces. This job occasionally requires call outs and/or extended work hours, including evenings, weekends, and/or holidays. Physical Requirements: This job consists of sitting, walking, standing, and may lift up to twenty (20) pounds, bending/stooping, and repetitive motions. This job requires constant speaking and hearing, writing, typing, and detailed inspection. OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations. EOE M/F/Vets/Disabled

SUMMARY OF RESPONSIBILITIES The District Operations Director will oversee the daily management and coordination of property operations in their assigned market which includes property acquisition, property renovation, leasing, property management, financial performance and collections. This role will develop and maintain strong working relationships with local markets, national and corporate employees as well as third-party vendors and leasing firms. ESSENTIAL DUTIES Interface with local leasing team daily to monitor available home inventory, home pricing, traffic, new leases and turnover. Manage and drive team responsibilities to achieve leasing and occupancy goals in assigned market. Oversee management of local market staff. Provide training, coaching, and constructive feedback in compliance with company policies to foster growth and increased productivity amongst employees. Manage the collections process for accounts receivable. Reviewing monthly maintenance expenses and implement practices to reduce maintenance costs. Implement and execute company operating procedures to ensure compliance within local market Minimize property-level expenses by managing and providing feedback to Field Operations team, including Senior Field Manager when applicable. Oversee property maintenance and turnover of all properties, both rented and vacant. Ensure that properties are secured during move in and that move out procedures are being enforced. Investigate complaints by tenants and resolving issues in accordance to company policy. Reinforce tenant occupancy policies and procedures. Review financial reports weekly, monthly and quarterly to ensure YARDI data is entered timely and accurately. Ensure property records are maintained in accordance with company and state-specific statutes standards. Assist with development of marketing programs for assigned local market to drive tenant retention, tenant relation programs and setting rent prices for homes. Partner with Human Resources and third-party recruiting firms to assist with workforce planning efforts such as recruiting, interviewing, and staffing for assigned local market. This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need. Maintain an active real estate license and adhere to company real estate license requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS Primarily working within an indoors office environment May sit for several hours at a time and climb up and down stairs multiple times each day Prolonged exposure to computer screens Must travel throughout applicable market using personal vehicle Occasional hands-on work and training required REQUIRED EDUCATION AND EXPERIENCE Bachelor's Degree in Business Administration, Finance, Planning or related work experience An active real estate license in the applicable state of practice is required Minimum 5 years of asset and operations management experience General knowledge of budgeting and financial analysis Experience working in a cross-functional group, project management, and/or process improvement-oriented role Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) PREFERRED EDUCATION AND EXPERIENCE Managing Broker License, a plus Knowledge of Yardi Voyager or similar property management program Experience working in a fast pace, high-growth company REQUIRED KNOWLEDGE Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Building and Construction- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. REQUIRED SKILLS Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Negotiation- Bringing others together and trying to reconcile differences. Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Time Management- Managing one's own time and the time of others. Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job. Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures. Speaking- Talking to others to convey information effectively. Writing- Communicating effectively in writing as appropriate for the needs of the audience. WORK STYLES & BEHAVIORS Leadership- Job requires a willingness to lead, take charge, and offer opinions and direction. Persistence- Job requires persistence in the face of obstacles. Initiative- Job requires a willingness to take on responsibilities and challenges. Achievement/Effort- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Attention to Detail- Job requires being careful about detail and thorough in completing work tasks. Adaptability/Flexibility- Job requires being open to change (positive or negative) and to considerable variety in the workplace. FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status. By applying to this position you are consenting to receive follow-up communication.

Middle Office Lending - Commercial & Wholesale Operations, VPCountry: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Vice President - Middle Office Lending, Commercial & Wholesale Operations plays a critical role in supporting multiple Lending Product Teams across loan closing, distribution, and full lifecycle management activities. This includes interpreting credit agreements, establishing loan structures within internal systems, confirming approvals and regulatory adherence, and performing complex calculations, reconciliations, and remediations across commercial loan, supply chain finance, and letter of credit products. The VP is a key liaison for internal partners and clients, maintaining strong relationships and ensuring seamless execution throughout new loan origination, modifications, and extensions. Key Responsibilities Provide daily leadership and guidance for the Middle Office team in the absence of the manager. Collaborate with front-office, credit, legal, and back-office teams to ensure flawless execution of transactions. Perform a variety of non-routine and complex Middle Office tasks that support lending delivery and product lifecycle execution. Serve as a subject matter expert, offering procedural knowledge and support to less experienced staff. Resolve issues escalated by junior team members and independently manage complex loan closings. Research and address sophisticated questions to determine the best course of action and ensure accuracy and compliance. Train new employees on systems, procedures, workflows, and best practices. Identify opportunities for workflow enhancements and propose updates to policies and procedures. Represent the Middle Office in governance forums, issue remediation meetings, operational risk discussions, and audits. Perform additional responsibilities requiring advanced expertise and judgment. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Business or equivalent degree. - Required. 9+ Years Experience managing commercial relationships. - Required. Required Qualifications & Experience Bachelor's degree in Business or related field, or equivalent professional experience. 7+ years of experience in commercial lending support or Middle Office functions. Strong expertise in Syndicated and Commercial Lending products and markets, including loans, supply chain finance, and letters of credit. Ability to review and interpret legal documentation for these products. Solid understanding of banking regulations and standard market practices. In-depth knowledge of initiatives aimed at streamlining and automating Middle Office processes. Skills & Competencies Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely. Strong organizational skills, attention to detail, and the ability to consistently meet deadlines. High proficiency in Microsoft Office Suite, workflow tools, and lending systems; experience with AI tools is helpful. Ability to adapt quickly, collaborate effectively, and contribute to a high-performing team environment. Comfortable working in an evolving environment with shifting priorities and new technologies. Demonstrated ability to assess workflows, recommend improvements, and help implement structural or procedural changes Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. This is a hybrid position (3 days/week in office), in our Miami, FL location. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $97,500.00 USD Maximum: $165,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs. Primary Location: Coconut Grove, FL, Miami Coconut Grove Corp Other Locations: Florida-Coconut Grove Organization: Banco Santander S.A.

The PSFB/CCSFS Site Lead serves as the forward-operating support leader for the Ascension Island BOS/MSS contract, functioning under the direction of the Ascension Island Site Manager (SM). This role ensures smooth logistics, personnel management, and contract execution from the U.S. mainland, facilitating the movement of supplies, personnel, and communications in support of operations on Ascension Island. The Site Lead coordinates and manages daily operations, quality assurance, compliance, and reporting functions for the PSFB/CCSFS region and ensures full integration with mission needs on Ascension Island. Responsibilities + Manage all day-to-day contract operations, personnel scheduling, and subcontractor performance for activities based at PSFB/CCSFS in support of the Ascension Island mission. + Facilitate all shipping, receiving, and port operations (e.g., Port Canaveral) for cargo and personnel traveling to/from Ascension Island, ensuring compliance with U.S. and host nation requirements. + Supervise assigned personnel and ensure compliance with deployment schedules, training, and readiness in accordance with SPOT requirements. + Serve as point of contact and be available (in person or remotely) during emergencies to manage continuity of operations for PSFB/CCSFS-related efforts. + Liaise with the Site Manager, U.S. Government (USG) representatives, military units, and subcontractors to maintain alignment of efforts and mission priorities. + Implement and support the Quality Control Plan (QCP) and ISO 9001-compliant Quality Management System (QMS) as it pertains to PSFB/CCSFS operations. + Provide timely reports, updates, and operational documentation as required by the contract's Contract Data Requirements List (CDRLs), including Monthly Status Reports, situation reports, and performance metrics. + Ensure all activities are executed in accordance with the PWS, AFCAP V Basic Contract, federal and state laws, and international agreements governing personnel and logistics operations. + Provide advisory input and tactical execution support to the Ascension Island Site Manager regarding long-range planning, risk management, and overall mission sustainment. + Regular virtual coordination with teams deployed to Ascension Island + Travel to Ascension Island or other sites may be required periodically for leadership oversight and program support + This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned to meet the ongoing needs of the organization. Qualifications Education & Certifications: + High school diploma or equivalent required. + Associate's or Bachelor's degree in Business Administration, Human Resources, or a related field preferred; additional relevant experience may be substituted in lieu of formal education. Qualifications: + Minimum of 7 years of experience in operations, logistics, or base support services-preferably in military or government contracting environments. + Demonstrated leadership experience managing diverse teams and complex operational tasks. + Familiarity with U.S. Government logistics and shipping procedures; prior experience with overseas or remote site support is highly desirable. + Strong understanding of DoD contracting, AFCAP program guidelines, and the SPOT accountability system. + Ability to communicate effectively with internal teams, U.S. Government stakeholders, and host nation representatives. + Strong problem-solving, organizational, and decision-making abilities. + Proficiency with Microsoft Office and logistics management systems. + U.S. citizenship and ability to obtain security clearance as required. Preferred Skills: + PMP or related project management certification. + Previous experience supporting AFRICOM or remote island operations. + Familiarity with UK/Ascension Island import/export regulations. + Knowledge of ISO 9001 quality systems and Total Force Accountability systems. At V2X, we are deeply committed to both equal employment opportunity and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Full-time Description The Director, Product Operations is a high-impact, strategic Individual Contributor (IC) responsible for driving the connective framework between Product, Engineering, and customer-facing teams. This role is essential in enabling our teams to deliver value to customers faster and with greater consistency. You will act as a force multiplier for the Product organization, enabling Product Managers to excel at building world-class products by managing the processes, insights, and governance frameworks. You will establish the foundational processes, tools, and strategies that empower our organization to bring best-in-class products to market. This includes ensuring our product development lifecycle is efficient, scalable, and fully aligned with business readiness for every launch. As a strategic partner to the SVP Product and cross-functional teams, you will directly influence how our entire organization operates and scales product delivery. What You'll Do 1. Strategic Planning & Operating Model Excellence Own the Product Operating Model: Design, document, and relentlessly enforce the product development lifecycle, ensuring consistency and adherence across all product lines from ideation through deprecation. Run Planning Cycles: Facilitate and run core strategic ceremonies, including quarterly product planning sessions, and manage the processes for intake, assessment, and prioritization of product initiatives. Codify Standards: Formalize the artifacts (e.g., product requirements templates, launch checklists) and ceremonies (meetings, reviews) that promote best practices across the Product organization. Executive Efficiency: Support the product leadership team to prioritize time and investment, providing efficient reporting and clear, actionable outcomes. 2. Performance Measurement & Financial Analysis Define Success Metrics: Partner with Product Managers to define, implement, and monitor key product metrics and KPIs that accurately measure product health, feature adoption, and business success. Drive Data Consistency: Standardize the collection, tracking, and reporting of product performance data, rolling up key metrics across the entire product organization for senior leadership review. Facilitate Prioritization Decisions: Facilitate informed investment decisions by assisting Product Managers and cross-functional partners with financial analysis (e.g., ROI, cost-benefit) to support senior leadership in prioritizing initiatives. 3. Cross-Product Accountability & Launch Readiness Manage Complex Initiatives: Provide direct operational support and governance for complex, cross-product initiatives that require significant coordination between multiple Product teams and stakeholders. Ensure GTM Readiness: Partner with Product Managers and GTM functions (Commercialization, Product Marketing, etc) so that products are operationally, commercially, and technically ready for launch (including technical documentation, support models, training, and sales enablement). Hold Stakeholders Accountable: Implement and maintain a clear accountability framework for launch execution, ensuring all teams meet their commitments for bringing these complex initiatives to market. Requirements Education: Bachelor's degree or equivalent practical experience. Experience: 7+ years of progressive experience in an operational, strategic, or product-focused role, demonstrating senior-level process ownership and strategic impact as an Individual Contributor. Relevant Backgrounds: Prior experience in Product Management, Technical Program Management, Management Consulting (focused on operations/strategy), Chief of Staff (Product/Engineering), or dedicated Product Operations is highly relevant. Domain Expertise: Deep understanding of the FinTech, Payments, or integrated commerce ecosystem would be highly beneficial but is not required. Tools & Systems: Expert familiarity with Jira, Confluence, and other collaboration tools required for roadmap management and centralized product knowledge. Experience working with AI tools (e.g., knowledge base automation, generative AI for documentation) is a plus. Methodology: Proven ability to drive processes in a fast-paced Agile methodology environment. Process Leadership: Demonstrated ability to design, implement, and scale end-to-end operational processes that improve speed and consistency. Communication & Influence: Exceptional cross-functional communication and stakeholder management skills, with the ability to influence senior leaders across Engineering, Sales, and Finance.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Essential Duties and Responsibilities: * Oversee warehouse, logistics, and transportation operations to ensure timely and accurate order fulfillment. * Implement strategies to optimize efficiency, reduce costs, and improve service levels. * Lead and mentor operations staff, including supervisors and frontline team members, fostering a culture of performance and accountability. * Monitor and analyze operational metrics and KPIs to identify areas for continuous improvement. * Ensure compliance with health, safety, and regulatory standards across all operational areas. * Collaborate with cross-functional departments including procurement, sales, and finance to align operational activities with business goals. * Manage budgets and allocate resources effectively to meet operational targets. * Lead initiatives related to automation, technology implementation, and process standardization. Qualifications and Educational Requirements: * Bachelor's degree in Business, Supply Chain Management, Operations, or a related field; Master's degree preferred. * 7+ years of experience in operations management, with at least 3 years in a senior leadership role. * Strong knowledge of warehouse and distribution center processes and best practices. * Proven leadership skills with experience managing large teams in a fast-paced environment. * Excellent problem-solving, communication, and project management abilities. * Proficiency in Microsoft Office and familiarity with ERP/WMS systems. * Bilingual (English/Spanish) a plus.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Essential Duties and Responsibilities: Oversee warehouse, logistics, and transportation operations to ensure timely and accurate order fulfillment. Implement strategies to optimize efficiency, reduce costs, and improve service levels. Lead and mentor operations staff, including supervisors and frontline team members, fostering a culture of performance and accountability. Monitor and analyze operational metrics and KPIs to identify areas for continuous improvement. Ensure compliance with health, safety, and regulatory standards across all operational areas. Collaborate with cross-functional departments including procurement, sales, and finance to align operational activities with business goals. Manage budgets and allocate resources effectively to meet operational targets. Lead initiatives related to automation, technology implementation, and process standardization. Qualifications and Educational Requirements: Bachelor's degree in Business, Supply Chain Management, Operations, or a related field; Master's degree preferred. 7+ years of experience in operations management, with at least 3 years in a senior leadership role. Strong knowledge of warehouse and distribution center processes and best practices. Proven leadership skills with experience managing large teams in a fast-paced environment. Excellent problem-solving, communication, and project management abilities. Proficiency in Microsoft Office and familiarity with ERP/WMS systems. Bilingual (English/Spanish) a plus.

Job DescriptionSummary Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers within a defined market. This leader translates enterprise strategy into regional execution by managing performance outcomes, coaching managers, ensuring regulatory compliance, and sustaining a culture of excellence across all locations. Scope & Focus Scope: Multi-site management (5-15+ care centers or service lines) Focus Areas: Operational standardization, performance management, growth enablement, and people leadership Reports To: Vice President of Operations Direct Reports: Practice Managers, Supervisors, and select administrative leaders Key ResponsibilitiesOperational & Financial Performance Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives. Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses. Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities. Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team. Conduct monthly site audits for compliance, facility standards, and patient safety readiness. Leadership & People Development Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness. Establish clear management rhythms: Daily: Site-level huddles driven by Practice Managers Weekly: Regional review meetings focused on performance metrics and issue resolution Monthly: Regional scorecard reviews with VP of Operations Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives. Physician Relationship Management Serve as primary liaison between operational leadership and physicians. Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers. Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers. Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards. Strategic Execution & Growth Lead operational rollout of new services, technologies, and acquisitions within assigned region. Partner with Business Development on due diligence, onboarding, and implementation phases of new practices. Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption. Compliance, Risk & Quality Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up. Enforce safety, facility, and quality standards through structured checklists and site visit programs. Lead remediation of audit findings and maintain readiness for internal or external inspections. MSO & Cross-Functional Collaboration Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations). Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.). Cascade enterprise communications and ensure field readiness for new initiatives. Key Skills & Competencies Category Competencies Driving Results Accountability, prioritization, decision-making, problem-solving Operational Leadership Workflow design, resource allocation, data interpretation, standardization Interpersonal Relationship building, communication, conflict resolution, negotiation Change Leadership Adaptability, implementation discipline, continuous improvement mindset Cultural Leadership Modeling values, fostering engagement, developing people Qualifications • Bachelor's Degree required; Master's preferred. • 5-7 years in multi-site healthcare management (ENT, specialty, or ambulatory practice preferred). • Proven record of operational performance improvement and leadership of multi-location teams. • Strong analytical, communication, and organizational skills. #IDcentral

Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers within a defined market. This leader translates enterprise strategy into regional execution by managing performance outcomes, coaching managers, ensuring regulatory compliance, and sustaining a culture of excellence across all locations. Scope & Focus Scope: Multi-site management (5 15+ care centers or service lines) Focus Areas: Operational standardization, performance management, growth enablement, and people leadership Reports To: Vice President of Operations Direct Reports: Practice Managers, Supervisors, and select administrative leaders Key Responsibilities Operational & Financial Performance Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives. Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses. Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities. Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team. Conduct monthly site audits for compliance, facility standards, and patient safety readiness. Leadership & People Development Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness. Establish clear management rhythms: Daily: Site-level huddles driven by Practice Managers Weekly: Regional review meetings focused on performance metrics and issue resolution Monthly: Regional scorecard reviews with VP of Operations Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives. Physician Relationship Management Serve as primary liaison between operational leadership and physicians. Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers. Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers. Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards. Strategic Execution & Growth Lead operational rollout of new services, technologies, and acquisitions within assigned region. Partner with Business Development on due diligence, onboarding, and implementation phases of new practices. Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption. Compliance, Risk & Quality Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up. Enforce safety, facility, and quality standards through structured checklists and site visit programs. Lead remediation of audit findings and maintain readiness for internal or external inspections. MSO & Cross-Functional Collaboration Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations). Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.). Cascade enterprise communications and ensure field readiness for new initiatives. Key Skills & Competencies Category Competencies Driving Results Accountability, prioritization, decision-making, problem-solving Operational Leadership Workflow design, resource allocation, data interpretation, standardization Interpersonal Relationship building, communication, conflict resolution, negotiation Change Leadership Adaptability, implementation discipline, continuous improvement mindset Cultural Leadership Modeling values, fostering engagement, developing people Qualifications Bachelor s Degree required; Master s preferred. 5 7 years in multi-site healthcare management (ENT, specialty, or ambulatory practice preferred). Proven record of operational performance improvement and leadership of multi-location teams. Strong analytical, communication, and organizational skills. #IDcentral