Order management representative vs service representative

The differences between order management representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order management representative, becoming a service representative takes usually requires 6-12 months. Additionally, an order management representative has an average salary of $38,236, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for an order management representative include order entry, purchase orders and customer service. The most important skills for a service representative are customer service, client service, and patients.

Order management representative vs service representative overview

	Order Management Representative	Service Representative
Yearly salary	$38,236	$33,692
Hourly rate	$18.38	$16.20
Growth rate	-	-4%
Number of jobs	146,936	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 51%
Average age	43	40
Years of experience	2	12

Order management representative vs service representative salary

Order management representatives and service representatives have different pay scales, as shown below.

	Order Management Representative	Service Representative
Average salary	$38,236	$33,692
Salary range	Between $26,000 And $56,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between order management representative and service representative education

There are a few differences between an order management representative and a service representative in terms of educational background:

	Order Management Representative	Service Representative
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Order management representative vs service representative demographics

Here are the differences between order management representatives' and service representatives' demographics:

	Order Management Representative	Service Representative
Average age	43	40
Gender ratio	Male, 27.3% Female, 72.7%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order management representative and service representative duties and responsibilities

Order management representative example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
Process returns (RMA's) track the reworks, and advise the customers of status.
Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.
Verify medicaid waive eligibility for non-emergency transportation.
Develop and assist in the implementation of the NAFTA certificate process which help the factory to comply with this export requirement.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Order management representative vs service representative skills

Common order management representative skills

Order Entry, 12%
Purchase Orders, 10%
Customer Service, 8%
CRM, 7%
Inbound Calls, 7%
Data Entry, 6%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Order Management Representative
Order Management Representative vs Service Representative

Updated January 8, 2025

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